KB Home Reviews in Austin, TX

We moved in less than 3 months ago and the walls and ceilings are already starting to separate and show visible holes. There are 4 additional issues that we have been waiting to get addressed as well.

It was a hectic process to get your home closed. Few false promises made during the process. Workmanship is not at best and at the same time it is not worth for the money you pay.

Really bad experiences. Once they get their reviews you never gonna see them

To begin with, the initial experience was all great where we could pick a lot, pick the floor plan, elevation and choose the structural changes and select the interiors of our liking. Good Things: 1. We are happy with the masonry work and how the elevation turned out. 2. Plenty of options for the selection of base floor plan and elevation Bad Things and areas where the quality is poor: 1. The craftsman ship for the interiors is sub par and we are not happy at all with the finish of drywalls, how the corners appear, the materials used for the doors and windows. 2. Drywalls: There are many areas of the house where the coffered ceilings, drywalls, kitchen island walls looks crooked, finish is not good and its not aesthetically pleasing. 3. Painters have not used tapes to avoid paint bleeding on to the edges of cabinets, countertops, other colored walls on the outside and on the garage opener etc 4. Cabinets - Had scratches, paint drops, smudges at many places, we documented everything and shared it with the construction manager before closing but we were promised that this will be taken care after closing by scheduling for a cabinet punch. When the cabinets guy arrived he is blaming it on painters/construction workers and did not fix all the issues. 4. Flooring - We chose Vinyl planking but beware of the floating types, we saw the model homes which was glued however for us they installed a floating type which is shaky at places and makes thumping sound when we walk on some areas, its not a great experience walking on it. We were not explained about this type at the time of selection in design studio and issues we reported were not fixed. 5. Poor quality electric outlets and switches, gaps all around the switch boards/outlets developed within few months. 6. The window sills are not even, the drywall where it meets the sill and windows are crooked, finish of the wood used for the sills looks bad but no quality check is performed and installed without caring for the end product and the for the aesthetic appeal. 7. Garage door is not having a proper seal and lot of mice are entering often which has become a big headache for us. 8. The concrete floor in the garage, patio and driveway has lot of imperfections and holes made due to improper care during construction Also beware of the sales team, some are nice but the one we got was not honest and hid a lot of information and we learnt he lied blatantly and discriminated between different buyers. ... More

Since I have moved into my home (and even before closing for that matter) I have had a laundry list of things that were incomplete or not working. These issues range in size from small to large (broken cabinet all the way to leaky irrigation). The lack of communication between KB and their partner companies has been atrocious. Not only that, but the lack of communication to me has been horrible. I get that everyone is busy and y'all are trying to get up as many houses as possible but this has been a horrendous experience and I would advise people to stay away. Let me give you a couple of specific examples: 1. When I did my final walkthrough on May 25th (closing date of May 26th) there was a broken cabinet that I pointed out to my construction supervisor. It was finally taken care of today (7/19) after multiple outreaches from myself. 2. I didn't end up moving into the house until June 10th and on June 12th I noticed a leak in the irrigation system. I texted my construction supervisor on June 12th. I heard back from him on June 14th that he was going to swing by. By that point I had already received notice from the City of Austin that I had a leak for 30+ hours at 10 gallons an hour. The proposed solution was to turn off the irrigation system until their people could come out. So that's what we did. Their people didn't come out until July 12th when they told me "no leak" with no further explanation so we turned the water back on to the irrigation system. Low and behold, 3 days later I get ANOTHER email from the City of Austin saying I've had a leak for 48 hours at 11 gallons an hour. Keep in mind, I didn't receive a single notification about a leak while the water to the irrigation was turned off. Fast forward to today and the same guy comes out and tells me again, "no leak". Unbelievable 3. One of my issues since before I moved in was the fact that there was a 3 inch gap between the fence and the ground. The proposed solution was to have them come lay another layer of sod to lessen the gap. Well, 2 months later and the guys came out today to do that. EXCEPT, they didn't bother to knock on my door or confirm what needed to be done. Instead, I walk out of my office to see 2 guys in my back yard ripping up the grass in the middle of the yard! Nowhere near the fence. They clearly thought they were there to replace all the dead grass because my water hasn't been getting watered because, as you will remember, MY IRRIGATION SYSTEM IS STILL BROKEN!!!!! I send a picture of 2 men with shovels digging up my yard to my construction manager, warranty manager, and the sales person with no response. Again, this has been such a nightmare of an experience. I have tried to be cool and understanding but the lack of communication between all parties and lack of timeliness has me ready to jump out of a window! ... More

I want to start off by saying Ryan has been trying his best during this time however I’m still extremely dissatisfied with the follow up with issues regarding the home itself. The buying process was not a problem, I am satisfied with that part of this process. Tyler has been absolutely abysmal with responding to issues that have been constantly happening, such as a light in my kitchen that has been left unscrewed since 2 days off buying this home. During the last week of the purchase I asked Ryan if I could get my private inspector to come in and check the home after the closing and he confirmed I could so I went ahead and did that and the inspector found things that need immediate immediate attention. So I message Tyler and Ryan a text message and long story short I haven’t received anything but a phone call from Tyler that I missed. At this point I would like to work with someone else. ... More

This was extremely stressful - starting with the price I was quoted going up $3k bc my salesman went on a vacation. Ktichen Tile was wrong had to be pulled out, wrong sales sheets, had to fight for the deposit I gave to Design Center to show on sales closing sheet, lots of errors financially I had to keep on top of. Contractor refused to fix problems pointed out my home inspector. They insisted I fly in for closing on 11/30 and the home was NOT even CLOSE to being able to close. Finally (still with problems left to fix) we closed 12/16 - Problems and stress every step of the way. Even Closing Papers had cross outs with money changes; a nightmare and very unprofessional Title Company. I would hesitate to recommend anyone to buy from this home manufacture - all they were concerned about was getting their money. We had a cash deal - we held out until the errors were corrected, but I had to return so we finally closed still with things left wrong in the house. This is a 1/2 million dollar home; we should not have been treated like this. ... More

I still waiting for the part replace to be fix also the construction next door just brought lots of dirt and mud in from on my driveway and no one seen to clean that out. According to the city that is an environmental problem having so much dirt with no erosion control.

I was promised several incentives that were not put in contract, then told it's not in contract so too bad. Also construction was supposed to finish projects that were promised, as well as coached me what to say at closing. I did what he said but he didn't hold up to his end of the agreement. Floors are unfinished and walls unfixed. Caulking was unfinished and paint also.

Completely DISAPPOINTED with the quality of the work done on my home, and the quality of the appliances provided, quality of the materials(carpet, drywall boards, dry wall cement/paints, ceiling materials) was used for the construction. I also see lot of cracks in many areas of the house. I personally feel that it is not even worth the 3/4th of what I paid for it.

Everything is varying degrees of slapdash. Once they tell you the home is done it's a monumental battle to get them to come fix the things they said they'd fix before closing.

Too bad for warranty,I have problems on countertop and then I wait long time ,nobody help

Over all its just another track home with low quality material & poor workmanship. There are plenty of hairline cracks acros the drywall joints where the tape didn’t have enough mud behind it . The Construction Superintendent tryed to charge me cash for a stone design that was already included in the blue prints. Matt The warranty fellow is terrible at responding the phone, text & emails so far not a great experience. A few things need to be repaired such as my front door being unsquared, my dryer braker is completely out , and also the GFCI outside patio outlet trips every time i plug something in . BEAWARE kb does not care about quality. ... More

I would not buy a KB home again.

I haven’t been in my house for two months and things are falling apart. Very cheap materials and poor construction. Very unimpressive.

KB Studio Staff , Sales team , Construction Manager and Customer care team very good explained very well, I am able to choose what i want to for new home and its very experience, special thanks Jennifer, Traver, Scott and Zack

Response was quick and repairs down in timely manner.

The finish of the house was not done well. It’s like the project manager didn’t even review the final finish. If I have to go and am able to see easily spotted problems then it shows that the usually expect to have the buyer have to do the checking for them which is not a good practice. I also complained about bugs getting through the side of the walls on the house. A few weeks later and I am seeing ants come from behind the stove and out of one of my electrical outlets in the kitchen. The garage cement finish was also terribly done. There are cracks all over and this is probably due to a rushed job. The amount of cracks and length is not your “average” dry cracks it’s a lot of them. KB homes acts like their gifting their houses away to the customer, they act like I’m not paying over 280k because if they did they would at least try to solve the issues told them. ... More

I have filed 3 better business bureau complaints. so lets start from the beginning. I bought a house on a plot of land i was told I would be able to put a pool in. I paid for the land, I went to the design center and paid 8k for upgrades to my home. From there issue number 1 - I was called and told due to a pipe running under my property I would be loosing 1/4 my yard. My kids would no longer have a pool etc... They offered me another property with a larger yard for a more expensive lot premium. I reluctantly agreed. From that point I told my sales rep Joel I needed to be out by Feb (this was October) I was assured this would be ok. Late December I was told there was a shortage of workers, my house would no longer be ready until the beginning of Feb. I spoke with my land lord who was putting my home up for sale and he agreed to let me stay till Feb 1 thankfully. I have 3 children all under the age of 6 moving 3 times was not in my budget, and being homeless was not appealing either. I was assured again Feb would not be an issue by my sales rep. I heard nothing until I reached out to KB near Feb 1 at which point i was told my home would not be ready until March or potentially April. At this point i was about to pull the plug since I was essentially going to be homeless anyway come Feb 1st. At this point KB offered me a stock home on a larger lot with a higher lot premium HOWEVER the caveat is I would no longer get the upgrades (dual thermostat, tile, counter tops, lights, fixtures, water loop and fireplace) that i PAID FOR. so i took a larger lot, at the monetary loss, have to repay to put all the stuff in my new place etc but it came down to that or having to move multiple times, or simply being homeless. This was the only choice I had as I could not risk my children and I being without a place to live. The inventory home I have is lovely, its not what I wanted, not what I asked for and not what I paid for and had i known this going in I would have gone a different way. I have used other builders for homes in the past and had no or minor issues. nothing like this. I would not use this builder ever again. ... More

I Don't Say name but lots people not happy about this kb home because ENG did not help

The KB Construction team very awful, very nightmarish. They are not very communicative, not cooperative to give the KB-promised quality. I am still very disappointed because of construction. The home could have been better • The bay window was lopsided by 1 inch on the right, .5 on the left. They built and set the window crooked. • The bay window itself was replaced 4 times because KB kept placing broken windows. • 4 windows and 1 mirror had scratches • The moisture barrier was missing for almost 8 months • Construction failed inspection twice, there were 3 broken truss and 3 unsecured joints. KB Construction was not fixing it until I almost cancelled my deal. • The closing date was pushed 3 times, total construction time was 10 months (much longer than expected) • I wasn’t provided a closing date, my bank told me • The garage roof has a hole that lets car gasses in. • The fence is not spaced evenly and the wood is molded • The front door was not adjusted properly • The windows were not draining water appropriately, there was water stored in the walls • The ground elevation was not accurate, water pools in random places • Most cabinets were broken and not replaced. • There were no weekly meetings or updates, I had to go EVERYDAY to see progress • Our kitchen upgrade sink is scratched and pools water • SherwinWilliams said KB gave a lower quality wrong color paint for the exterior there’s a few more things for structure integrity, still was not to what KB promised. Troy from the Warranty Team is very attentive and good, he’s been trying to improve everything Construction has ignored. I am very thankful for Troy and the Warranty Team. If the Warranty Team sucks, I’d be most upset. ... More

Very poor work and show room experience sucked. Been lied too twice, rude manager

Dissatisfaction

Post closing don’t expect much, so make sure everything is checked twice and checked again. No matter how insignificant it may seem make sure it’s done. Addressing issues after close is done at KBs convenience. On 4 separate occasions I stayed how waiting as scheduled and agreed and no one showed up. They did show up at their convenience when I was either working or had something else scheduled, regardless if they are contractors or subs they are agents of KB and should be respectful of your time and privacy. Overall just a bad experience and regret purchasing home, which sucks.

It has been 4+ months since I have been moved to my new home. The house construction was delayed and I got penalized for the loan rate, for renting home. KB promised me to hand over the house within 12-14 months but it took more than that and they never let me know the closing date or time. They just let me know one week before the closing. At closing, they showed me the Oven+microwave combo was not there and they give me a loaner oven. They told me they back ordered my original oven but it never showed up. Now they are telling me they can not give me the original oven+microwave combo and gave me a different one without my permission. As I refused to use it, they now delaying and telling me they are waiting for the answer. I am very frustrated with that Second, at the design studio, I told them if at backyard patio is higher than the ground I need stairs. I will pay for that if I need to. The reason I was telling because I have small kids who need surrounded railing as the patio is higher than the ground. At that time they told me to contact the Construction Manager. I requested my Construction Manager and he told me he can not do anything because the city inspection told it's okay of that height. The height from the ground is almost 20 inch-22 inches. They did not install it for me. Later I found that, they put railing for other homeowners even the ground is not higher than mine. I asked why!! they did not answer. What a discrimination. I told them I have kids and I requested them specially. Is that right? Why they did do that for other owners even with the ground height is less than mine? And they did even after the closing. But not for me. The garage does not have any sealed baseboard, it has a space with the wall. Bugs and other insects (crickets, roaches) go inside the house. What a poor design !! I told the construction manager to resolve the issue. He told me it's supposed to be like that. But later I found other homeowners, new homeowners all they gave it. They are sealed with the baseboard and paint not for me. They refused to do that. The warranty guy told me, he did that for others but can not do it for me. The community features pre-wire flood light at the front was not done for me. I asked them why!! They told me they don't know. But every houses of this community have it. More frustration and more disappointment for all of these. There are a lot of issues and problems. I can write those all day long but it won't finish. After closing, the sales guy, construction manager, and warranty manager all keep good relationships so that they can get 10 and requested me several times so that they can get a KB bonus. I gave all of them 10 thinking they will actually be good people and will take care of us after closing. After that, they stop contacting me about the problems I need resolution. Any upper management ever contacted me or say sorry for what they can not do or deliver. They just forget about the homeowners. I am not recommending any person to buy a KB house after what happened with me. I think KB does not have any control over their contractor and people. They don't know what's going on with the root label. Buying a home is a dream for everyone. I thought my first home journey with KB will be good. Even I inspired my friends before and they all bought KB home. They all facing the same kind of issues as mine, But after seeing all of these problems, miss communication, and issues I am very very much frustrated. I will suggest new homeowners think twice before you buy KB home. They are not what they are advertising. I think these will help all to understand the KB Home Experiences. ... More