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KB Home Reviews in Austin, TX

What Austin Homeowners Have to Say About KB Home.

Read all 1081 verified reviews from homeowners that built a new home with KB Home in the Austin area. Austin homeowners have rated KB Home an average 4.6 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.6 out of 5 stars in Austin Area

1081 Reviews in Austin Area

Ratings by Category

Overall 4.6

Quality 4.3

Trustworthiness 4.5

Value 4.6

Responsiveness 4.4

KB Home in Austin Area

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Customer Reviews

Customer service not satisfied

  • Dipendra K.
  • Verified HomeBuyer
  • January 19, 2023
  • Manor, TX

Found cracks inside and outside of the house,driveways and is not been fixed yet.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Horrible customer service….no go.

  • Robert P.
  • Verified HomeBuyer
  • January 18, 2023
  • Manor, TX

As soon as you give them a good review they don’t reply to your calls, voice messages or emails.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Stay away! No follow thru, TERRIBLE quality control

  • David S.
  • Verified HomeBuyer
  • January 19, 2021
  • Austin, TX

We closed 2 months ago. Much of our original punch list is still not repaired. The ceilings in 2 rooms began to sag. They've come in twice, ripped ceilings down leaving us without access to the master bedroom and living room/ kitchen. Ceiling is still not right, lights are removed, crown molding removed and damaged. And they have not shown up the last 2 days when they were scheduled, so I'm left without full access to my master bedroom. "I had an emergency at another location" and "I'm swamped, I couldn't get there today", after being told by the regional construction manager my home was a ...

KB Home responded:
Hi, David, we're very sorry for any frustration. If you would like to speak with a manager of KB Home to discuss these and any additional concerns, please feel free to e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. Best wishes. -James

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

KB Home - No anybody respond, very careless,and not good materials.

  • Narayan K.
  • Verified HomeBuyer
  • April 21, 2020
  • Austin, TX

No anybody respond, very careless,and not good materials. My house wood carpet moving.

KB Home responded:
Hi, Narayan, we're very sorry for any frustration. If you would like to speak with a manager of KB Home to discuss any concerns, please feel free to e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. Best wishes. -James

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Overall, a very positive experience

  • Robert R.
  • Verified HomeBuyer
  • January 15, 2020
  • Elgin, TX

I had a problem during the framing stage, but KB was on it quickly and resolved it to my satisfaction. Everyone I dealt with at KB was friendly, responsive, and professional. The design center was awesome. I was impressed by the efficiency with which KB built the home. Whomever designed the 1491 floor plan really knew what he was doing.

KB Home responded:
Hi, Robert, thank you for this feedback on your experience. Please let us know if we can be of any assistance at CustomerRelations@kbhome.com. Enjoy your home. –Nick

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

KB home are garage

  • Navindra P.
  • Verified HomeBuyer
  • February 06, 2019
  • Manor, TX

There home was not done the right way when you walk the floor make noise the front door it not straight the wall is not straight the concrete also not straight. I wouldn’t recommend any one to kB home

KB Home responded:
Hello Navindra, we are sorry for any frustration and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1