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KB Home

KB Home Reviews in Austin, TX

What Austin Homeowners Have to Say About KB Home.

Read all 1128 verified reviews from homeowners that built a new home with KB Home in the Austin area. Austin homeowners have rated KB Home an average 4.6 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.6 out of 5 stars in Austin Area

1128 Reviews in Austin Area

Star Rating Breakdown

5 ★ 819

4 ★ 167

3 ★ 72

2 ★ 39

1 ★ 31

Ratings by Category

Overall 4.6

Quality 4.4

Trustworthiness 4.5

Value 4.6

Responsiveness 4.4

KB Home in Austin Area

View Homes

Customer Reviews

Disappointed

  • Andres M.
  • Verified HomeBuyer
  • May 22, 2019
  • Georgetown, TX

You guys need to do a better job on everything

KB Home responded:
Hello Andres, we are sorry for your frustration. If you have not already contacted Customer Care, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

KB home are garage

  • Navindra P.
  • Verified HomeBuyer
  • February 06, 2019
  • Manor, TX

There home was not done the right way when you walk the floor make noise the front door it not straight the wall is not straight the concrete also not straight. I wouldn’t recommend any one to kB home

KB Home responded:
Hello Navindra, we are sorry for any frustration and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Current evaluation based on rotted wood fence.

  • Scott P.
  • Verified HomeBuyer
  • January 29, 2019
  • Georgetown, TX

Two sides of the backyard fence are made of the cheapest driftwood. Even a small dog can push its way through and 2 dogs have come into my yard through that flimsy fence. And when it rains, the wood is soft and can crumble off by itself. Why would a builder use that type of "wood" for a new home? I've been without the screen to my master bathroom window for almost 2 months now. KB Homes should follow through with replacing the 2 sides of rotten wood/fence and providing the screen for the master bathroom window.

KB Home responded:
Hi Scott, We're sorry for any frustration with your fence and screen. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. – Brian

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1