KB Home Reviews in Austin, TX

kb home the best superior quality in everything

Very responsive to any issues that arise The values of the home in the area seem to be trending down in the area

I was satisfied with everything except few little things, house was not clean after we received the keys to the house plus some of the touch were not completed even after we requested the work orders

This is our 2nd KB Home - there are pros and cons to everything Pros - more square footage for the price and great location - no doubt about it However more cons than pros.... Cons - Craftsmanship is not great quality as it used to be - rushed, quick builds are more about QUANTITY AND NOT QUALITY Customer service is not that great - needs much improvement Hire cheap labor workers - get what you pay for, sad but true. We hesitated to give any reviews and give them a chance to help fix and make things right but when you keep getting these requests to submit surveys, on the daily and weekly - just going to have to be honest and truthful. 1st - we were told and advised that build time was 9 months to a year. "Just sign a year lease to be on the safe side." THANK GOODNESS we only signed 10 - month lease. EVEN THEN - we were told it was going to be completed 6 months sooner. We can't afford to break the lease on top of paying for higher mortgage! After back-and-forth negotiations, they still would not help us but wait. there's more. We will come back to this later. At this point - we were so stressed out and caused a lot of pain and heartache with non-stop bickering with my spouse, but we pushed through. 2nd - during the build - went from 1st foreman to another. During this transition - right after Insulation had been installed all around the house - everything was tight fitting, pretty and snug - No insulation was missing - we even asked if we could add more to certain areas while introducing ourselves to the new foreman - he said yes. so, we did. When we came back next week, the sheet rock people had already started - at this time it was only the top half around the house, we walked around the house - there were cigarette butts on our sheet rock, and there was insulation stuffed under the staircase void. We asked the foreman where the insulation came from, and at this time we were concerned about missing insulation where we can't see since half of the walls were already walled up. He said he would ask and talk to the sheet rock supervisor. All because we asked a legitimate question - coincidentally we came afterwork to walk through and check our progress - come to find urine in two different rooms that had spread to our framing and joining / connected rooms - we took pictures and immediately called the foreman. He stated that we cannot just say it's urine - we'll have to check for water leakage - so he had the plumber come out and do testing - EVERYTHING WORKED FINE - found NO LEAKS. at this time my spouse is crying because of anger and frustration - first new build and to have to deal with someone urinating in our house is unacceptable. Told our sales rep. and sent pics and e-mail. Nothing was done about this except they had to clean it and sanitize the framing. This is unacceptable - who knows how many other people's homes have been urinated in if they're not able to watch their house being built from ground up. FINE - we let it roll off our backs. They've lost our complete trust because of this. Back to closing date - only reason why they even gave us an opportunity to extend our closing date was because of this urine issue and the fact that we were told it would take longer to build and were advised to sign a year lease which we didn't thank goodness - No ONE Even knew about the urine issue we had experienced a couple months back at this point. The GM didn't even know he was baffled and shocked to hear this had happened. He helped to accommodate our needs to extend as we couldn't break our lease which we were thankful and appreciative of. Fast forward to closing date - we did a walk through and had agreed to sign and close on the house but in return things that needed to be completed would be completed - DO NOT DO THIS!!! MAKE SURE EVERYTHING IS COMPLETED PRIOR TO CLOSING. FAST FORWARD -- so many other issues afterwards - we have just moved in this month - so far, we are now on Warranty rep number 3 Let me tell you - we have not had great customer service so far -- 1st guy (Matt) met us in person - we did not have much time to go over things that were not completed so we showed him the things that were high priority - as we talked about setting up time for appointment - we had discussed PM and NOT AM - better to take the latter half and rest of the day off than to stress out about not making it to work on time. Finally, the day has come - My spouse is out of town for work. Here I am sitting at the house waiting for the painter and framer to come - texted Matt to let him know I will be here from 1 - 6 he responds with a thumbs up. (Thinking to myself - what the heck is the thumbs up for) does that mean he's saying Ok or everything is good?? fast forward to 4:30 - no one has showed up yet, messaged him again - he finally responds with well they came earlier this morning but no one was home... WHAT??!!!! we scheduled for PM not AM - I just wasted my time off that I can't get back, his response was Must have been a miscommunication. -- Instead of apologizing for the mishap, he pretty much blamed us. WHY would we take off morning half and stress out about getting to work on time and not just take the afternoon half off? My spouse was really upset - when I told her --- she's already dealing with work, she's exhausted and now she's having to call Matt as well. --- Next day, we get a text stating that Matt has been moved to another community. WOW. Go figure Kelly would be our CSR -- let me tell you - his communication skills are not great; he gives you ultimatums instead of asking you when your next availability is or what would work best with your schedule. We asked if he would kindly meet with us so we can do a meet and greet and show him things that needed to be completed but never got completed, would not even give you the time or day! He states he's only in the community Tuesdays and Thursdays. NO MORE SPACE TBC ... More

I love the design of our home, very spacey and organized. However, the metal made up the sink is easily scratched, which I wish we could have better quality of items made of metal. The constructors were very responsive in the 30 days period of home warranty after closing. Though we still have 2 years warranty with other constructor, they responded slowly and I haven’t heard from them yet. I hope I can hear back from them soon.

The most bizarre people to buy homes from. Warranty manager Mr Matt never picks his calls or responds when you have an emergency or issues with the home to discuss. They just ignore you. Absolutely terrible!

This is the worse decision I've ever Meade in my life, starting from the sales person as he did not listen to me or what I said I wanted to, instead the pretty much push me to buy the house/ nightmare I am living in, then getting a call from the same person asking me why did I only gave him seven stars? He should be thankful that I gave him seven. After him, one of the construction managers telling me to give him a 10 thinking he deserved the 10 instead of letting me consider what to give him follow by my closing date, bringing my stuff that same night to put it in the garage, it seems like the cleaning crew from the last walk-through decided that my house was the perfect one to leave the dining area windows open to escape from there stealing my griddle and a personal dolly. That's the beginning of my nightmare, followed by my AC, not cooling at all, or blowing any air in the bedrooms, only in the living room, dining and kitchen area, As well as the she wrote people covering the outlets in the guest bathroom and then cover it with the mirror, causing my master bath, not having any power in the outlets, also have water leak in my master bath, kitchen lamp, and laundry area, I have a roofer hammering my roof. I don't know exactly for what reason because instead of fixing a problem now I have holes and the top of my roof by the attic all this contractor supposed to come certain times and dates making me wait for no reason, I also have the worse patio because my grass is full of patches like they never even water the yard now I've been buying expensive products just to grill my grass and see if it could grow healthy, I have promises and promises as I waited over a month for my griddle and my dolly to be deliver. This is the worst. It seems like KBH, it's more about quantity and productions and not quality. Honestly honestly I am very upset and disappointed by this builder and I have a lot to say I am ready to write a nice and ugly letter to the corporate and post it on the BBB As I am not satisfied, and I'm not happy in this house for many reasons as you can see, and I could go on and on and on. besides, I have the warranty guy telling me not to post anything on the portal when that's the way to do it. It's the only way I have proof of every single report I have made instead he asked me to call him or text him. I'm sorry, sir, but I am Customer and I didn't bought a home or a three dollar house I invested and I was expecting the best but honestly, I feel discriminated denigrated probably because of my ethnicity and my sex as I am a female, If it's for me, I will not recommend anyone to purchase a home with KBH. I have moles in my bathroom, kitchen and laundry if me of any of my family Members get sick do to mold Mind you I only have a month and a half living in this house so be ready KBH!! Very disappointed, regretting this decision of buying a house from you guys. ... More

Overall everything is pretty good.

Overall was a smooth and easy process from the start, Stephanie, Mark and Andrea were great and helpful, every time I needed help or had a question they were there for helping me out. The construction manager was also very nice and helpful. My experience with KB was amazing and I will definitely recommend it.

My family and I had a great experience on the home-buying process with KB. Our new house looks great, and we are loving it! KB has been very responsive on the requests we had. We are definitely happy.

The people involved in the process were all super helpful and supportive. I was nervous as a first time homebuyer but every step made me feel assured with my decision. I’m really pleased with my home inside and out.

Garret & Dusty were amazing throughout the whole process, they made sure we were 100% satisfied.

The size of the property, the location, the builder, the design, and the options upgrades of this inventory home matched with my preferences. Plus the builder and the home loan discounts made my home buying a wonderful experience. Thank you KB Home!

Very happy and satisfying with the treatment thank s

Just like to thank everybody who was part of our families journey and purchasing this home it was a great experience first time ever and we’re so happy to have made it this far. All I can say is be patient. Let them do the work and God bless everybody with happiness enjoy for the future and getting a new home, thank you so much from The G Family

I feel as though this experience overall could’ve been better. It was my first time buying a home so I put a lot of trust in KB to help guide me. I really do feel as though it depends on how you get that helps with the process. My sales agent was not as helpful as I would’ve thought. When I called and spoke with a colleague of his a couple of times, she was far more helpful and I thank her for that! I didn’t really hear from my sales agent much until after I was approved to purchase the home. Most of the calls prior, were me following up. When it came to the construction side, I was very pleased with them! They were quick and responsive. When dealing with the possibility of going through KBs lender, again very disappointing. The representative was super kind but could not figure out how to get me the home I was wanting. In the end, I went with an outside lender based off their hard work and my overall trust in that they would do what was best for me. If it were up to KBs lender, I don’t feel as though I would be in this home. ... More

house was not ready when stated it was.

Everything that was needed was taken care of. There were a few things that needed to be corrected. These things were done in a timely manner

Ha sido una gran aventura emocionante el hecho de comprar nuestra casa ! Proceso ha sido increíble! Y kb home ha sido excelente! Realmente el mejor!

Thanks to Kb Home for making MY dream home a reality!!

All the sales personal did great job and i have great experience buying with kb

The entire team at KB Homes has been top notch from the time we toured the model homes to now owning a KB home. Very impressive team!

THANK YOU KB STAFF. PLS SUPPORT IN FUTURE ALSO

Decent home with decent materials. Home price is decent compared to other builders.

Not very satisfied with this newly built home. This is our second home but the first newly built and the first KB home. From the final walk to move in to now, there are still things that are not completed and we moved in March 9th, today is April 25th. I was lucky to at least have the Warranty people come out and give me a date to fix remaining issues. Overall, I would not buy a KB Home if I could go back in time.