KB Home Reviews in Dallas, TX

Very regular in terms of maintaining the timeline for the house built up V as in customer have to keep an eye on any issues on in the stage you can figure out Lot of things were broken and you should have caught by the construction manager, but it is not done so be very careful dealing with this guys

There were multiple inspections with inadequate follow-ups and delayed communication. Due to several issues, we had to initiate follow-ups each time, as there appeared to be a lack of interest and initiative from the builder’s side.

The build quality is not at all good, the materials used are sub par. The workmanship is not at all good. Seems like some armature who has no experience has built the home. There are scratches on the marbles in washrooms and kitchen sink. Kitchen cabinets have so many damages like literally looks as if it is 10 years old. Dry wall putty is not put properly and chips off and cracks everywhere angles were not put properly for doors and windows. Door frames have damages everywhere even before they were handed over. The sales team literally said if you don’t want to purchase then you can back out and we will sell it to someone else asap when asked to fix these issues. ... More

I recently had the unfortunate experience of building a home with KB Home in the Winn Ridge community in Aubrey, Texas, and I would not recommend this builder to anyone. From the start, our project was plagued with delays and issues, from the pause in construction for three months to allow for resources to be devoted to other projects, to struggling to pass pre-dry wall inspections, and ordering materials short of what was needed. The project team seemed unable to deliver on reasonable estimate timelines, causing great inconvenience to my family, and we ultimately missed a 120 day lock rate agreement with KB Home Loans. The lack of professionalism and empathy from the project team was also a major issue, and it felt like they needed help to get the job done. We were left feeling disappointed and stressed, and it has been over two months since we moved in and our sentiment has not changed. In conclusion, my experience with KB Home was far from the American Dream and I would not recommend this builder to anyone. ... More

Honesty, integrity absent. Felt unrepresented, our fault should have not trusted our sales agent. Things discussed not honored due to not using KBs rude, incompetent Lender. Some $$ towards house taken away from us. Was told by sales “oh no, you can use your own lender and still get $2500 regardless, but not the $5000”. We understood, KB also took that $2500 away, feel a punishment for not using there lender. “ Oh it’s in contract you could lose it”! So was say will receive regardless of who we use? Took 14 months to build a small under 1900 sq ft. home. Felt like KB wanted us to back out. In turn our Interest rate hurt us. Did walk thru. Nothing we pointed out was done, now seems it will not. Cracked patio we paid for. Told by sales our appliance would be scratch resistant, had a mar in middle was told be taken care of at walk thru it wasn’t. It’s does not clean without horrid streaks and we had to pay extra to purchase. Will not do anything for us. Kitchen sink leaking upon move in, no one yet has came to fix. Have a towel and pot underneath. Ceiling seams visible, only to find ceiling was separating thru great area and hallway. Did someone to fix, then stopped him. He BTW was great. Had to extensively screw drywall to 2x4s as ceiling was sagging. Huge crack in our hallway he was suppose to finished it was stopped. We believe he was reprimanded for doing it right, hallway not finished, now no one sent to paint over seams, just a complete stop. Cracked tiles, one loose. Driveway and garage door never power-washed, as well driveway looks mismatched in color, dirt brown, and garage door filthy. Left hole in yard, did not fill in just put sod over it. Gravel, not dirt under areas of sod. Door seal, large gap front door 2. back door seals looks old and used, looks bad. Btw was told that would be taken care of it. Mismatched baseboards kitchen, living room, which we paid extra for. No foam insulation around stove vent or sink. In our minds criminal to pay so much for shoddy work, untruths, dishonesty in many areas. ... More

After closing customer service has been horrible. 10-day visit work has been pending for 8 months. Hate how you deal with customers post-closing

This is my second home that I have purchased with KB. The first home that I purchased was in Sacramento, CA. We had some build issues but most of them were resolved in a timely matter. We moved into our new home on 10/7. We first started with a close date that was changed at the last minute. Our rate was already locked in for 10/7 so we had no choice but to close. Trusting the superintendent, we thought majority of the issues would be resolved. We got a 3rd party inspection prior to close which uncovered even more issues. The superintendent lead us to believe that the issues would be resolved and there was no need to worry. Two months later we still have a list of major issues that need to be fixed. To avoid unnecessary cost and time spent of their superintendent, KB needs to invest in a QC group. I think it's more important to build a quality product than to allow a family to move in and encounter unresolved issues that could be avoided. ... More

Appliances are not working. Build quality is really bad. Even after 2 months closing still lot of issues.

Worst experience ever don't buy a home from kb

bad experience in everything. Took 2 years almost to build, with poor quality and do not add value to house. Its a loosing asset

Very poor quality home and facing lot of issues with new home

I'm actually really tired of these surveys - We had a really terrible experience, made the home buying process even more stressful than it should have been. The sales rep quoted us the incorrect pricing and was inconsistent throughout. The trades that were hired to do the job drew profanities on our things. However, the builder worked his hardest to correct things done. Chris actually cares. Steven doesn't