KB Home Reviews in Houston, TX
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What Houston Homeowners Have to Say About KB Home.
Read all 1020 verified reviews from homeowners that built a new home with KB Home in the Houston area. Houston homeowners have rated KB Home an average 4.6 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
KB Home in Houston Area
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Customer Reviews
KB Home - It was a wonderful experience working with KB Home.
- Faisal M.
- Verified HomeBuyer
- December 06, 2021
- Rosenberg, TX
It was a wonderful experience working with KB Home.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - They was ok ,but could do better on the quality of their yards
- Joeyskey B.
- Verified HomeBuyer
- November 30, 2021
- Houston, TX
They was ok ,but could do better on the quality of their yards and construction workers work. But overall I give them a 3
KB Home responded:
Hi, Joeyskey, thank you for this feedback on your experience. Let us know if we can be of any assistance at CustomerRelations@kbhome.com. Best wishes. -Tyler
Total Score 3
Quality 2
Trustworthiness 4
Responsiveness 3
They kept us informed with everything happening with the home build, even the delays caused by the pandemic.
- Mary Q.
- Verified HomeBuyer
- November 28, 2021
- Magnolia, TX
All the employees that were connected to KB Homes were most helpful and had a way of making you feel that your home being done right was very important to them. That our satisfaction with the whole buying experience and now the living experience in the home is top rate. We are extremely satisfied with the home and would highly recommend KB Homes to potential buyers.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - Rough start but things got better.
- Victor F.
- Verified HomeBuyer
- November 16, 2021
- La Marque, TX
Rough start but things got better.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
KB Home - In the beginning there were some non-communication issues with
- Melanie G.
- Verified HomeBuyer
- November 16, 2021
- Houston, TX
In the beginning there were some non-communication issues with the financial part and construction (toward the end) but that was remedied. Everyone was pleasant during the process just a few areas that need improvement. There were some minor cosmetic issues with the house as far as workmanship (a little disappointing) My warranty rep Kyle has been great getting everything I need fixed. He stays in contact with me weekly to make sure all my concerns with the house are getting done. Thus making me a happy customer.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
KB Home - Enjoyed the hold buying experience
- Donald W.
- Verified HomeBuyer
- November 16, 2021
- Houston, TX
Enjoyed the hold buying experience
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Ensure u communicate with KB Home and builder.
- Bessie T.
- Verified HomeBuyer
- November 16, 2021
- La Marque, TX
Ensure u communicate with KB Home and builder. Other than experience was great.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
KB Home - Too many unnecessary delays that prolonged the building process.
- Krystal D.
- Verified HomeBuyer
- November 11, 2021
- Houston, TX
Too many unnecessary delays that prolonged the building process.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 4
KB Home - Overall it was a good experience
- Anonymous
- Verified HomeBuyer
- November 11, 2021
- Tomball, TX
Overall it was a good experience
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
The best choice
- Vivian G.
- Verified HomeBuyer
- November 10, 2021
- Tomball, TX
I had a great experience with the building team during the construction process. We have had a meeting every week to follow every detail
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The sales office with Landress, Project Management with Phillip, and design studio with Glenenetta
- Allen F.
- Verified HomeBuyer
- November 04, 2021
- Katy, TX
The project manager and sales office always kept me updated with the progress of building the home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - It was fantastic and simple that made my experience so easy
- Rene C.
- Verified HomeBuyer
- October 27, 2021
- Richmond, TX
It was fantastic and simple that made my experience so easy
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Could not be happier!
- Keeley D.
- Verified HomeBuyer
- October 26, 2021
- Porter, TX
We had an amazing experience, even with some covid delays. We had an excellent, knowledgeable team working with us, and they took great of us! I would absolutely choose them again and highly recommend. We absolutely LOVE our new home!!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - We did have a couple of minor construction issues after moving
- Cindy D.
- Verified HomeBuyer
- October 26, 2021
- Houston, TX
We did have a couple of minor construction issues after moving into the home but customer was quick in responding to our concerns.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Kind attention all the time from all the areas involved
- Luis D.
- Verified HomeBuyer
- October 19, 2021
- Magnolia, TX
Kind attention all the time from all the areas involved
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Bad communication with the builder… But on another note.
- Dominique A.
- Verified HomeBuyer
- October 19, 2021
- La Marque, TX
Bad communication with the builder… But on another note..Mrs Kathy was the one who really made this experience so wonderful… I give her all praise…
Total Score 5
Quality 1
Trustworthiness 2
Responsiveness 2
KB Home - Wonderful, professional staff answered questions and resolved
- Rosalyn L.
- Verified HomeBuyer
- October 19, 2021
- Houston, TX
Wonderful, professional staff answered questions and resolved issues with speed and efficiency. This process was made easy by the folks at KBHomes
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The worse builder ever! Cheap, and the workers are slob.
- Michael A.
- Verified HomeBuyer
- October 19, 2021
- Rosenberg, TX
DON'T BUY KB! YOU WILL NEED TO FIX AND REMODEL YOUR ENTIRE HOUSE AFTER CLOSING. CHEAP MATERIAL! WORKERS DON'T CARE HOW THEY INSTALL APPLIANCES. I CLOSE MY HOUSE ON AUGUST 31ST, 2021 AND TILL TODAY MY OVEN DOESN'T WORK, MY DISHWASHER, AND THE I CAN CONTINUE...
KB Home responded:
Hi, Michael, we're sorry for any frustration. If you would like to speak with a manager of KB Home to discuss any concerns, please feel free to e-mail CustomerRelations@kbhome.com for assistance. Best wishes. -James
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
KB Home - Builder took care of details that needed to be addressed to deliver
- Elizabetta S.
- Verified HomeBuyer
- October 16, 2021
- Houston, TX
Builder took care of details that needed to be addressed to deliver the property on time
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
You build the home of your choice!
- Kimberly A.
- Verified HomeBuyer
- October 13, 2021
- Houston, TX
With KB home, you pick your home site, the home you want & EVERYTHING on the inside! So you KNOW you will love your home!
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Nice and good experiance like it
- Hamid A.
- Verified HomeBuyer
- October 12, 2021
- Rosenberg, TX
Nice and good experiance like it
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
KB Home - Buying in a pandemic with multiple supply chain issues was a
- Melody L.
- Verified HomeBuyer
- October 12, 2021
- Houston, TX
Buying in a pandemic with multiple supply chain issues was a challenge. I was kept up to date about any & all delays. Any issues & concerns were quickly addressed. I’m enjoying my new home & I appreciate all the effort that many placed into the process.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Im grateful with the overall outcome…
- BLOSSOM E.
- Verified HomeBuyer
- October 09, 2021
- Houston, TX
Im grateful with the overall outcome…
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The Team from Andrew the loan officer as well as Mark and Paul the Superintendents to my Sales person Grey. All very professional and fabulous.
- Cheryl S.
- Verified HomeBuyer
- October 06, 2021
- Magnolia, TX
Build a relationship with the Team and all things will go smooth.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - The general contractor here is exceptional!
- Harriet L.
- Verified HomeBuyer
- October 06, 2021
- Richmond, TX
The general contractor here is exceptional! His caring and responsiveness made this the best home buying experience! Even after closing he is helping me with the little things I’m noticing!!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
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