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KB Home Reviews in Houston, TX

What Houston Homeowners Have to Say About KB Home.

Read all 1010 verified reviews from homeowners that built a new home with KB Home in the Houston area. Houston homeowners have rated KB Home an average 4.6 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.6 out of 5 stars in Houston Area

1010 Reviews in Houston Area

Ratings by Category

Overall 4.6

Quality 4.5

Trustworthiness 4.6

Responsiveness 4.6

KB Home in Houston Area

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Customer Reviews

The sales office with Landress, Project Management with Phillip, and design studio with Glenenetta

  • Allen F.
  • Verified HomeBuyer
  • November 04, 2021
  • Katy, TX

The project manager and sales office always kept me updated with the progress of building the home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - It was fantastic and simple that made my experience so easy

  • Rene C.
  • Verified HomeBuyer
  • October 27, 2021
  • Richmond, TX

It was fantastic and simple that made my experience so easy

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Could not be happier!

  • Keeley D.
  • Verified HomeBuyer
  • October 26, 2021
  • Porter, TX

We had an amazing experience, even with some covid delays. We had an excellent, knowledgeable team working with us, and they took great of us! I would absolutely choose them again and highly recommend. We absolutely LOVE our new home!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - We did have a couple of minor construction issues after moving

  • Cindy D.
  • Verified HomeBuyer
  • October 26, 2021
  • Houston, TX

We did have a couple of minor construction issues after moving into the home but customer was quick in responding to our concerns.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Kind attention all the time from all the areas involved

  • Luis D.
  • Verified HomeBuyer
  • October 19, 2021
  • Magnolia, TX

Kind attention all the time from all the areas involved

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Bad communication with the builder… But on another note.

  • Dominique A.
  • Verified HomeBuyer
  • October 19, 2021
  • La Marque, TX

Bad communication with the builder… But on another note..Mrs Kathy was the one who really made this experience so wonderful… I give her all praise…

Total Score 5


Quality 1

Trustworthiness 2

Responsiveness 2

KB Home - Wonderful, professional staff answered questions and resolved

  • Rosalyn L.
  • Verified HomeBuyer
  • October 19, 2021
  • Houston, TX

Wonderful, professional staff answered questions and resolved issues with speed and efficiency. This process was made easy by the folks at KBHomes

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The worse builder ever! Cheap, and the workers are slob.

  • Michael A.
  • Verified HomeBuyer
  • October 19, 2021
  • Rosenberg, TX

DON'T BUY KB! YOU WILL NEED TO FIX AND REMODEL YOUR ENTIRE HOUSE AFTER CLOSING. CHEAP MATERIAL! WORKERS DON'T CARE HOW THEY INSTALL APPLIANCES. I CLOSE MY HOUSE ON AUGUST 31ST, 2021 AND TILL TODAY MY OVEN DOESN'T WORK, MY DISHWASHER, AND THE I CAN CONTINUE...

KB Home responded:
Hi, Michael, we're sorry for any frustration. If you would like to speak with a manager of KB Home to discuss any concerns, please feel free to e-mail CustomerRelations@kbhome.com for assistance. Best wishes. -James

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

KB Home - Builder took care of details that needed to be addressed to deliver

  • Elizabetta S.
  • Verified HomeBuyer
  • October 16, 2021
  • Houston, TX

Builder took care of details that needed to be addressed to deliver the property on time

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

You build the home of your choice!

  • Kimberly A.
  • Verified HomeBuyer
  • October 13, 2021
  • Houston, TX

With KB home, you pick your home site, the home you want & EVERYTHING on the inside! So you KNOW you will love your home!

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Nice and good experiance like it

  • Hamid A.
  • Verified HomeBuyer
  • October 12, 2021
  • Rosenberg, TX

Nice and good experiance like it

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

KB Home - Buying in a pandemic with multiple supply chain issues was a

  • Melody L.
  • Verified HomeBuyer
  • October 12, 2021
  • Houston, TX

Buying in a pandemic with multiple supply chain issues was a challenge. I was kept up to date about any & all delays. Any issues & concerns were quickly addressed. I’m enjoying my new home & I appreciate all the effort that many placed into the process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Im grateful with the overall outcome…

  • BLOSSOM E.
  • Verified HomeBuyer
  • October 09, 2021
  • Houston, TX

Im grateful with the overall outcome…

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The Team from Andrew the loan officer as well as Mark and Paul the Superintendents to my Sales person Grey. All very professional and fabulous.

  • Cheryl S.
  • Verified HomeBuyer
  • October 06, 2021
  • Magnolia, TX

Build a relationship with the Team and all things will go smooth.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The general contractor here is exceptional!

  • Harriet L.
  • Verified HomeBuyer
  • October 06, 2021
  • Richmond, TX

The general contractor here is exceptional! His caring and responsiveness made this the best home buying experience! Even after closing he is helping me with the little things I’m noticing!!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - We love our new home.

  • Matthew R.
  • Verified HomeBuyer
  • October 05, 2021
  • Magnolia, TX

We love our new home.

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - reasonable price with good quality.

  • Tian H.
  • Verified HomeBuyer
  • September 14, 2021
  • Katy, TX

reasonable price with good quality.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lack of the builders pride in their work. Laziness in attention to detail and unwillingness to provide customer satisfaction

  • Anonymous
  • Verified HomeBuyer
  • September 14, 2021
  • Katy, TX

Shop around before committing.

KB Home responded:
Hello, thank you for your feedback. If you would like to be contacted by a representative of KB Home to discuss any concerns, please let us know. You may e-mail CustomerRelations@kbhome.com for assistance. – Brian

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 3

Terrible experience

  • Kristyle S.
  • Verified HomeBuyer
  • September 14, 2021
  • La Marque, TX

My experience with KB Homes was terrible from the start and continued to be bad through owning the home. Even after I finally was able to move in, there are multiple construction issues that weren't addressed. I like the floor plan of my home, but would not recommend KB Homes to anyone.

KB Home responded:
Hi Kristyle, I’m very sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Nick

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Quality of the home

  • Rodney C.
  • Verified HomeBuyer
  • September 14, 2021
  • Magnolia, TX

Great home for the value. Would definitely recommend KB Home

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 4

Worst experience ever

  • Tony P.
  • Verified HomeBuyer
  • September 07, 2021
  • Magnolia, TX

This whole home buying process through kb homes was ridiculous! This was by far the WORST homebuying experience ever! I have had 3 homes built, and we'll just say this pales by comparison!

KB Home responded:
Hi Tony, I’m very sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Nick

Total Score 1


Quality 3

Trustworthiness 1

Responsiveness 1

KB Home - The overall experience was great, there where however typical

  • Anonymous
  • Verified HomeBuyer
  • September 01, 2021
  • Houston, TX

The overall experience was great, there where however typical type items that came up during the building process that more communication could have helped.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

KB Home - It was great working with the KB team.

  • Sandy C.
  • Verified HomeBuyer
  • September 01, 2021
  • Houston, TX

It was great working with the KB team.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Buying with KB Homes helped make a dream come true in times like

  • Ramon V.
  • Verified HomeBuyer
  • August 25, 2021
  • Houston, TX

Buying with KB Homes helped make a dream come true in times like today. They made it easy to get a house.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Sales staff was very helpful, flexible and proactive.

  • Christopher K.
  • Verified HomeBuyer
  • August 24, 2021
  • Katy, TX

Sales staff was very helpful, flexible and proactive.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5