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KB Home Reviews in Houston, TX

What Houston Homeowners Have to Say About KB Home.

Read all 1023 verified reviews from homeowners that built a new home with KB Home in the Houston area. Houston homeowners have rated KB Home an average 4.6 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.6 out of 5 stars in Houston Area

1023 Reviews in Houston Area

Ratings by Category

Overall 4.6

Quality 4.5

Trustworthiness 4.6

Responsiveness 4.6

KB Home in Houston Area

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Customer Reviews

KB Home - Good job!

  • Anonymous
  • Verified HomeBuyer
  • December 28, 2021
  • Houston, TX

Good job! J.T., Reem and Brenda !!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - As a first time homebuyer, I have a lot of questions and concern,

  • William Q.
  • Verified HomeBuyer
  • December 23, 2021
  • Rosenberg, TX

As a first time homebuyer, I have a lot of questions and concern, Michael, Tom and Julio are very patient and help me get through everything. I had a wonderful experience with KB Home. It was smooth all the way through, and I love my new house, the house is very well build, the KB Home team was very attentive, helpful and kind. They alway answer my questions and concern right away. Highly recommend KB Home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The team at KB Homes including my salesman, Frederick Plummer,

  • Anonymous
  • Verified HomeBuyer
  • December 22, 2021
  • Porter, TX

The team at KB Homes including my salesman, Frederick Plummer, to the building supervisor, Mike Siegel, were interested in my concerns and quickly responded and answered my questions.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

They say a person was always responding to texts and calls and I always try to get you the answers

  • Danny J.
  • Verified HomeBuyer
  • December 21, 2021
  • Houston, TX

It was not a great experience for the first time

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 3

Everyone

  • Olivia O.
  • Verified HomeBuyer
  • December 21, 2021
  • Tomball, TX

Everyone was great super sweet and knowledgeable

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great new home!

  • Luis H.
  • Verified HomeBuyer
  • December 21, 2021
  • Houston, TX

Great new home! Service is top of the line

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The customer service was great.

  • Joshua W.
  • Verified HomeBuyer
  • December 14, 2021
  • Iowa Colony, TX

The experience was scary but we had a great team that helped us.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Sales & Construction Staff were Excellent

  • David K.
  • Verified HomeBuyer
  • December 07, 2021
  • Magnolia, TX

Sales and construction staff were friendly courteous and very knowledgeable. We were especially pleased with the final walk-through and resolution of any minor issues.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

KB Home - It was a wonderful experience working with KB Home.

  • Faisal M.
  • Verified HomeBuyer
  • December 06, 2021
  • Rosenberg, TX

It was a wonderful experience working with KB Home.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - They was ok ,but could do better on the quality of their yards

  • Joeyskey B.
  • Verified HomeBuyer
  • November 30, 2021
  • Houston, TX

They was ok ,but could do better on the quality of their yards and construction workers work. But overall I give them a 3

KB Home responded:
Hi, Joeyskey, thank you for this feedback on your experience. Let us know if we can be of any assistance at CustomerRelations@kbhome.com. Best wishes. -Tyler

Total Score 3


Quality 2

Trustworthiness 4

Responsiveness 3

They kept us informed with everything happening with the home build, even the delays caused by the pandemic.

  • Mary Q.
  • Verified HomeBuyer
  • November 28, 2021
  • Magnolia, TX

All the employees that were connected to KB Homes were most helpful and had a way of making you feel that your home being done right was very important to them. That our satisfaction with the whole buying experience and now the living experience in the home is top rate. We are extremely satisfied with the home and would highly recommend KB Homes to potential buyers.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Rough start but things got better.

  • Victor F.
  • Verified HomeBuyer
  • November 16, 2021
  • La Marque, TX

Rough start but things got better.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

KB Home - In the beginning there were some non-communication issues with

  • Melanie G.
  • Verified HomeBuyer
  • November 16, 2021
  • Houston, TX

In the beginning there were some non-communication issues with the financial part and construction (toward the end) but that was remedied. Everyone was pleasant during the process just a few areas that need improvement. There were some minor cosmetic issues with the house as far as workmanship (a little disappointing) My warranty rep Kyle has been great getting everything I need fixed. He stays in contact with me weekly to make sure all my concerns with the house are getting done. Thus making me a happy customer.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

KB Home - Enjoyed the hold buying experience

  • Donald W.
  • Verified HomeBuyer
  • November 16, 2021
  • Houston, TX

Enjoyed the hold buying experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Ensure u communicate with KB Home and builder.

  • Bessie T.
  • Verified HomeBuyer
  • November 16, 2021
  • La Marque, TX

Ensure u communicate with KB Home and builder. Other than experience was great.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

KB Home - Too many unnecessary delays that prolonged the building process.

  • Krystal D.
  • Verified HomeBuyer
  • November 11, 2021
  • Houston, TX

Too many unnecessary delays that prolonged the building process.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 4

KB Home - Overall it was a good experience

  • Anonymous
  • Verified HomeBuyer
  • November 11, 2021
  • Tomball, TX

Overall it was a good experience

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

The best choice

  • Vivian G.
  • Verified HomeBuyer
  • November 10, 2021
  • Tomball, TX

I had a great experience with the building team during the construction process. We have had a meeting every week to follow every detail

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The sales office with Landress, Project Management with Phillip, and design studio with Glenenetta

  • Allen F.
  • Verified HomeBuyer
  • November 04, 2021
  • Katy, TX

The project manager and sales office always kept me updated with the progress of building the home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - It was fantastic and simple that made my experience so easy

  • Rene C.
  • Verified HomeBuyer
  • October 27, 2021
  • Richmond, TX

It was fantastic and simple that made my experience so easy

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Could not be happier!

  • Keeley D.
  • Verified HomeBuyer
  • October 26, 2021
  • Porter, TX

We had an amazing experience, even with some covid delays. We had an excellent, knowledgeable team working with us, and they took great of us! I would absolutely choose them again and highly recommend. We absolutely LOVE our new home!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - We did have a couple of minor construction issues after moving

  • Cindy D.
  • Verified HomeBuyer
  • October 26, 2021
  • Houston, TX

We did have a couple of minor construction issues after moving into the home but customer was quick in responding to our concerns.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Kind attention all the time from all the areas involved

  • Luis D.
  • Verified HomeBuyer
  • October 19, 2021
  • Magnolia, TX

Kind attention all the time from all the areas involved

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Bad communication with the builder… But on another note.

  • Dominique A.
  • Verified HomeBuyer
  • October 19, 2021
  • La Marque, TX

Bad communication with the builder… But on another note..Mrs Kathy was the one who really made this experience so wonderful… I give her all praise…

Total Score 5


Quality 1

Trustworthiness 2

Responsiveness 2

KB Home - Wonderful, professional staff answered questions and resolved

  • Rosalyn L.
  • Verified HomeBuyer
  • October 19, 2021
  • Houston, TX

Wonderful, professional staff answered questions and resolved issues with speed and efficiency. This process was made easy by the folks at KBHomes

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5