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KB Home Reviews in Houston, TX

What Houston Homeowners Have to Say About KB Home.

Read all 1026 verified reviews from homeowners that built a new home with KB Home in the Houston area. Houston homeowners have rated KB Home an average 4.6 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.6 out of 5 stars in Houston Area

1026 Reviews in Houston Area

Ratings by Category

Overall 4.6

Quality 4.5

Trustworthiness 4.6

Responsiveness 4.6

KB Home in Houston Area

View Homes

Customer Reviews

The teamwork from all departments individually and collectively yo make my experience memorable!

  • Diane S.
  • Verified HomeBuyer
  • June 16, 2021
  • Katy, TX

They were so in sync It has to be a culture a way of daily business to support, to care ,and to share their time and experience to make this a great experience!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Overall HB Homes has a good product. There are a few minor design /Architectural issues that should addresses

  • Reshma K.
  • Verified HomeBuyer
  • June 16, 2021
  • Rosenberg, TX

There are few architectural in design issues that should be a looked at. 1. Design issues, there should be a diagram of where the electrical fixtures are going to be at design studio to make better decisions. 2. Architecturely bathroom 2 and 3 have little space to keep trash can by the toilet and the sink and that also causes a problem in cleaning that area.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Not the best experience, definitely makes me doubt reusing kb

  • Terrance D.
  • Verified HomeBuyer
  • June 15, 2021
  • Porter, TX

Not the best experience, definitely makes me doubt reusing kb home services in the fut

KB Home responded:
Hi Terrance, I’m sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -James

Total Score 3


Quality 2

Trustworthiness 1

Responsiveness 3

KB Home - Amazing experience buying our 1st home

  • Luis R.
  • Verified HomeBuyer
  • June 15, 2021
  • Katy, TX

Amazing experience buying our 1st home

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - very good purchase and excellent experience!

  • Jorge D.
  • Verified HomeBuyer
  • June 10, 2021
  • Houston, TX

very good purchase and excellent experience!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Everyone was extremely Helpful especially during a pandemic

  • Charles G.
  • Verified HomeBuyer
  • June 09, 2021
  • Magnolia, TX

Everyone was extremely Helpful especially during a pandemic Richard Sellar was are sales Representative He went above and beyond also Mark Elliott cannot give enough Thanks

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - One think no good for dishwasher no body comes to fix

  • Thanh L.
  • Verified HomeBuyer
  • June 09, 2021
  • Houston, TX

One think no good for dishwasher no body comes to fix

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

KB Home - We love our home!

  • Perla R.
  • Verified HomeBuyer
  • June 08, 2021
  • Porter, TX

We love our home! Everything about it is amazing!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Brookwood

  • Jamila O.
  • Verified HomeBuyer
  • June 08, 2021
  • Porter, TX

John and Chase were very easy to work with.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Decent home.

  • Jonathan C.
  • Verified HomeBuyer
  • June 08, 2021
  • Katy, TX

Decent home. Seems like hires crews rather finish work quickly than provide quality work.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 3

My Loan Officer

  • Ellen H.
  • Verified HomeBuyer
  • June 02, 2021
  • Katy, TX

He was very good with getting the deal done reassuring me not to worry. Just be able to contact Doug and he kept me update with my closing date as well as Luis who was my loan officer. Dexter at the Design Center was one of a kind, helping me put together my colors and he made me feel like family. I love buying from KB and would tell everyone let KB make you feel rite at home. Thanks KB for all of your hard work, I love my new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Price of homes

  • Donald B.
  • Verified HomeBuyer
  • June 01, 2021
  • Richmond, TX

Our sales person, construction supervisor and home warranty representative took good care of us and continued to do so after we closed on our home by providing great CUSTOMER CARE.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Trusworthiness

  • Fatima A.
  • Verified HomeBuyer
  • May 27, 2021
  • Katy, TX

As a first time home buyer, l was really scared to venture into the process considering everything negative l have heard from others. However, my experience with KB home was surprisingly great. When we started, l realized the process was well thought and organized. I was told that someone will contact me weekly to give the progress information and they actually did. I know everything that's going on with my new home because James, the biulder called me every Friday and so were the contacts from Doug the sales manager. I love the fact that l went to their studio to pick out every details and ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Construction was horrible.

  • Jose M.
  • Verified HomeBuyer
  • May 26, 2021
  • La Marque, TX

Construction was horrible. Communication was horrible. Lender was perfect.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 4

Great sales team.

  • Randall L.
  • Verified HomeBuyer
  • May 26, 2021
  • Magnolia, TX

The floor plans are amazing!

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

KB Home - Very nice staff and sellersAnd i would recommend it to other

  • Khalid H.
  • Verified HomeBuyer
  • May 26, 2021
  • Katy, TX

Very nice staff and sellers And i would recommend it to other people

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I really enjoy my new home!

  • Tumicka T.
  • Verified HomeBuyer
  • May 25, 2021
  • Porter, TX

I really enjoy my new home! The customer service is great have not had any issues!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Alma was so helpful and professional, was really nice working

  • Hakam J.
  • Verified HomeBuyer
  • May 25, 2021
  • Katy, TX

Alma was so helpful and professional, was really nice working with her, she was quick and very helpful, I would like to mention James as well, he helped alot with home warranty and fixing some issues after closing on the house. In general I had a great experience dealing with KB home builder and all of its staff. Thanks.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - We had a great experience tru the process of building the home

  • Sanela A.
  • Verified HomeBuyer
  • May 25, 2021
  • Houston, TX

We had a great experience tru the process of building the home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great customer service

  • John J.
  • Verified HomeBuyer
  • May 25, 2021
  • Rosenberg, TX

House was perfect. Timeline to completion went smooth. Great people to work with and always kept us informed along the way.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - They did a great job on the house and we are very happy.

  • Kenny K.
  • Verified HomeBuyer
  • May 25, 2021
  • Magnolia, TX

They did a great job on the house and we are very happy. Great value and great people.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - We would purchase from KB Homes again.

  • GNC L.
  • Verified HomeBuyer
  • May 18, 2021
  • Magnolia, TX

We would purchase from KB Homes again.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

No complaints

  • Clarence B.
  • Verified HomeBuyer
  • May 18, 2021
  • Rosenberg, TX

We have no complaints, couldn’t be happier!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Salesperson and floor plan great

  • Wonderful W.
  • Verified HomeBuyer
  • May 18, 2021
  • La Marque, TX

Home still has a few things that need to be fixed: Garage does not work. Patio ceiling fan does not work. Faucet water smells horrible

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 1

Great service

  • Luis M.
  • Verified HomeBuyer
  • May 12, 2021
  • Houston, TX

It was stressful at first, (first home) but the David & John put my mind at ease. As the house was being built, I received weekly updates, including pictures. When it was time for the final inspection, John made sure I understood that I had to be 100% satisfied with the house before closing. David has come by and John has called after I moved in to make sure everything is ok. I'm very happy with my house.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5