KB Home Reviews in Houston, TX
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What Houston Homeowners Have to Say About KB Home.
Read all 1020 verified reviews from homeowners that built a new home with KB Home in the Houston area. Houston homeowners have rated KB Home an average 4.6 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
KB Home
has 4.6 out of 5 stars in Houston Area
1020 Reviews in Houston Area
KB Home in Houston Area
View Homes
Customer Reviews
KB Home - Bad quality of workmanship and materials
- Anonymous
- Verified HomeBuyer
- March 17, 2021
- Conroe, TX
Bad quality of workmanship and materials
KB Home responded:
Hello, We're sorry for any frustration with your home and materials. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. – Brian
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 3
KB Home - It was all a great experience.
- Beverly R.
- Verified HomeBuyer
- March 17, 2021
- Houston, TX
It was all a great experience.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Good experience overall but we do have some small issue needs
- Syed J.
- Verified HomeBuyer
- March 16, 2021
- Richmond, TX
Good experience overall but we do have some small issue needs to be resolved
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
KB Home - Our Overall customer service experience wasn't as pleasurable
- Gaybree A.
- Verified HomeBuyer
- March 11, 2021
- Richmond, TX
Our Overall customer service experience wasn't as pleasurable as I would have liked it to have been, But the ending results were captivating.
Total Score 4
Quality 5
Trustworthiness 3
Responsiveness 3
KB Home - This is a great home builder helping first time home buyer.
- Remigio G.
- Verified HomeBuyer
- March 09, 2021
- Houston, TX
This is a great home builder helping first time home buyer. Dream home comes to reality.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Great quality home for
- Jesus C.
- Verified HomeBuyer
- March 09, 2021
- Houston, TX
Great quality home for
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - To fast and very well
- Roberto P.
- Verified HomeBuyer
- March 04, 2021
- Houston, TX
To fast and very well
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Beautiful floor plan and love the house, but better quality control
- Anonymous
- Verified HomeBuyer
- March 02, 2021
- Richmond, TX
Beautiful floor plan and love the house, but better quality control and better handling of issues with construction is needed.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 3
KB Home - Amazing Staff!
- Anonymous
- Verified HomeBuyer
- March 02, 2021
- Richmond, TX
Amazing Staff! The home buying process was made simple with KB!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great people
- Ahmad L.
- Verified HomeBuyer
- March 02, 2021
- Porter, TX
They made the whole process so easy and exciting and always kept me updated on the process of the build every week
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
KB Home - Mark and Bobby made it for me!
- Stephen M.
- Verified HomeBuyer
- March 02, 2021
- Houston, TX
Mark and Bobby made it for me!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The design studio
- Roy P.
- Verified HomeBuyer
- February 24, 2021
- Houston, TX
Lots of upgrades that drives tge home price up. But in our case we love the way everything came together!!
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
KB Home - I have a great experience with KB Home
- Islam K.
- Verified HomeBuyer
- February 19, 2021
- Richmond, TX
I have a great experience with KB Home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Attentiveness
- Patrick P.
- Verified HomeBuyer
- February 16, 2021
- Houston, TX
Get in contact with the right people and your experience will go smoothly!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The Unfortunate Sales Assistant
- Morgan A.
- Verified HomeBuyer
- February 16, 2021
- Magnolia, TX
Ugh!! I love my home but this was truly the worst experience I have ever had. The sales associate I worked with was not honesty, especially at the beginning about times it would take to move in. I was told 3 months and it ended up being more like 8. I would have much rather heard honest answers than dishonest answers just to get me to sign the contract. The construction manager was a breath of fresh air to work with - so that is a huge positive!! I just hated feeling manipulated buying my first home. Not to mention the sales assistant came to my home asking me to change my survey answers. ...
KB Home responded:
Hi Morgan, I’m very sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Nick
Total Score 1
Quality 5
Trustworthiness 1
Responsiveness 3
KB Home - Very good customers service, very good construction over all
- Josue A.
- Verified HomeBuyer
- February 16, 2021
- Magnolia, TX
Very good customers service, very good construction over all and at the time to move in very good experience.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Great experience and good communication
- Alberto L.
- Verified HomeBuyer
- February 16, 2021
- Magnolia, TX
Great experience and good communication
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Excellent service and professionalism especially from Dinh.
- Hortencia J.
- Verified HomeBuyer
- February 16, 2021
- Houston, TX
Excellent service and professionalism especially from Dinh. I love my house
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - I had a wonderful experience and I’m very happy with my home.
- Alphonse S.
- Verified HomeBuyer
- February 16, 2021
- Porter, TX
I had a wonderful experience and I’m very happy with my home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - smoot experience, totally recommendable!
- Arturo F.
- Verified HomeBuyer
- February 11, 2021
- Richmond, TX
smoot experience, totally recommendable!!!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - Updating the process on a timely manner Honest and people
- Juanita S.
- Verified HomeBuyer
- February 06, 2021
- Houston, TX
Updating the process on a timely manner Honest and people in the management are helpful
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Our whole experience was great
- Brandon L.
- Verified HomeBuyer
- February 04, 2021
- Magnolia, TX
Our whole experience was great
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - We felt good about the whole process, good material, real good
- Nabil A.
- Verified HomeBuyer
- February 03, 2021
- Houston, TX
We felt good about the whole process, good material, real good quality, we feel we got good value for our money.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
KB Home - Any concern I’ve had, big and small, has been handled in a timely
- Kalvin G.
- Verified HomeBuyer
- January 29, 2021
- Houston, TX
Any concern I’ve had, big and small, has been handled in a timely and professional manner
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Love it my new house
- Hany M.
- Verified HomeBuyer
- January 28, 2021
- Richmond, TX
Love it my new house
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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