KB Home Reviews in Houston, TX
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What Houston Homeowners Have to Say About KB Home.
Read all 892 verified reviews from homeowners that built a new home with KB Home in the Houston area. Houston homeowners have rated KB Home an average 4.6 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
KB Home in Houston Area
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Customer Reviews
Building quality was very good. Customer service is awesome.
- Anonymous
- Verified HomeBuyer
- February 08, 2022
- Houston, TX
That once you sign the design contract, there is no going back. Even if you want to change something the very next day. So leave some time between the two design appointments so that you can decide whether you want to change your mind or not.
Total Score 4
Quality 5
Trustworthiness 5
Value 5
Responsiveness 3
KB Home - Working with Chase was a great experience.
- Victor U.
- Verified HomeBuyer
- December 29, 2021
- Porter, TX
Working with Chase was a great experience. He made sure any issues were taken care of promptly and was on top of things
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Sales & Construction Staff were Excellent
- David K.
- Verified HomeBuyer
- December 07, 2021
- Magnolia, TX
Sales and construction staff were friendly courteous and very knowledgeable. We were especially pleased with the final walk-through and resolution of any minor issues.
Total Score 4
Quality 4
Trustworthiness 5
Value 5
Responsiveness 4
KB Home - Sales staff was very helpful, flexible and proactive.
- Christopher K.
- Verified HomeBuyer
- August 24, 2021
- Katy, TX
Sales staff was very helpful, flexible and proactive.
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
professional building representative
- Sherman P.
- Verified HomeBuyer
- January 19, 2021
- Houston, TX
Good communications with builder: Maynard
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Quality overall with a caveat
- Alton B.
- Verified HomeBuyer
- December 08, 2020
- Magnolia, TX
The process was good. I found it disappointing from the get-go that if our real estate agent was not present on first visit they would not be allowed on the purchase contract. This cost me several thousand dollars on the start with no going back, despite using their preferred agents. The building process was good and relatively quick despite the early stages of the pandemic. The builder overseeing my home was outstanding and fixed everything I requested, within the bounds of KB's very tight leash. The design center had plenty of options despite being highly overpriced, I performed the same ...
Total Score 4
Quality 5
Trustworthiness 5
Value 4
Responsiveness 4
2 month survey
- Darryl P.
- Verified HomeBuyer
- May 12, 2020
- Pearland, TX
We love our home
Total Score 4
Quality 3
Trustworthiness 5
Value 5
Responsiveness 5
KB Home - Great experience.
- Anonymous
- Verified HomeBuyer
- April 24, 2020
- Magnolia, TX
Great experience.
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
First time home buyer
- Jamarr J.
- Verified HomeBuyer
- September 03, 2019
- Richmond, TX
As a first time home buyer the process was very smooth. Doug in sales was very helpful with assisting us in getting exactly what we wanted.
Total Score 4
Quality 4
Trustworthiness 4
Value 5
Responsiveness 5
Overall I am happy with the house
- William N.
- Verified HomeBuyer
- June 30, 2019
- Houston, TX
The quality of the building materials as of the framing I saw a lot of pieces that I would have use , But they pass inspection I also saw those same pieces and other homes being built . Once in the you start to notice small things like Call king not done in some areas grout already decaying ,, window seals not even , I have been in the house 2 months still have a problem with gnats, can’t seem to get rid of them, the building manager and my want to person has definitely tried to help with the problem and I commend him for that .. Overall I am happy with the house
Total Score 4
Quality 3
Trustworthiness 5
Value 5
Responsiveness 5
KB Home guaranteed
- Henry W.
- Verified HomeBuyer
- April 11, 2019
- Katy, TX
Be patient!!
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
KB Home - Good value for the price.
- Anonymous
- Verified HomeBuyer
- April 04, 2019
- Conroe, TX
Good value for the price.
Total Score 4
Quality 3
Trustworthiness 5
Value 5
Responsiveness 5
Definate 1st time home buyers
- Muhammad S.
- Verified HomeBuyer
- October 10, 2024
- Tomball, TX
My journey went smooth , The whole team were supportive and responsive at every step, The sales agent was amazing who went above and beyond to satisfy my needs, The only thing I would say is that quality needs to beimproved a bit but still it's not that bad but can be improved, Remaining the whole journey as a first time home buyer was very positive.
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 4
KB Home - House completion was delayed by eight months!
- Ciju L.
- Verified HomeBuyer
- August 10, 2022
- Houston, TX
House completion was delayed by eight months!
Total Score 4
Quality 5
Trustworthiness 4
Value 4
Responsiveness 4
make sure you check your house well
- Alejandro G.
- Verified HomeBuyer
- July 30, 2022
- Rosenberg, TX
unfortunately we had to wait longer than originally indicated, there are several observations that you will only be able to see until you live in the house, the person who does the landscape did a poor quality job but being a contractor we do not know what agreements they reach with Kbhomes for the elaboration of the work and what materials they will occupy, on the other hand, take the time to measure the surfaces of each room so that you are sure that your furniture has the necessary space, If you are one of those who uses your garage as a warehouse, you will not have a problem, but if you ...
Total Score 4
Quality 3
Trustworthiness 5
Value 4
Responsiveness 5
Ms
- Anonymous
- Verified HomeBuyer
- July 20, 2022
- Richmond, TX
Service response can be better.
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 4
It was a learning experience
- Anonymous
- Verified HomeBuyer
- March 21, 2022
- Houston, TX
Sales promised a complete home in 6 months however the construction team said it would be closer to 9. So from the beginning, I was being misled. My weekly updates were not always kept, one time i had to ping the construction mgr as I hadn't heard from him in a month. The updates were never complete. If 5 things were complete, i was informed about one. Sales promised weekly updates and photos and that never happened. I hired a 3rd party inspector and he pointed out issues that I then had to beg to get addressed. The best advice I would give someone is research everything and stay in ...
Total Score 4
Quality 4
Trustworthiness 3
Value 5
Responsiveness 5
Different floor plans
- Anonymous
- Verified HomeBuyer
- March 01, 2022
- Richmond, TX
I was able to get more house for price I paid
Total Score 4
Quality 4
Trustworthiness 4
Value 5
Responsiveness 4
KB Home - This is my first home buying experience and I am happy to enjoy
- Kaushik G.
- Verified HomeBuyer
- January 18, 2022
- Tomball, TX
This is my first home buying experience and I am happy to enjoy the journey with KBH.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
KB Home - Rough start but things got better.
- Victor F.
- Verified HomeBuyer
- November 16, 2021
- La Marque, TX
Rough start but things got better.
Total Score 4
Quality 4
Trustworthiness 4
Value 5
Responsiveness 4
KB Home - In the beginning there were some non-communication issues with
- Melanie G.
- Verified HomeBuyer
- November 16, 2021
- Houston, TX
In the beginning there were some non-communication issues with the financial part and construction (toward the end) but that was remedied. Everyone was pleasant during the process just a few areas that need improvement. There were some minor cosmetic issues with the house as far as workmanship (a little disappointing) My warranty rep Kyle has been great getting everything I need fixed. He stays in contact with me weekly to make sure all my concerns with the house are getting done. Thus making me a happy customer.
Total Score 4
Quality 3
Trustworthiness 4
Value 5
Responsiveness 5
KB Home - Ensure u communicate with KB Home and builder.
- Bessie T.
- Verified HomeBuyer
- November 16, 2021
- La Marque, TX
Ensure u communicate with KB Home and builder. Other than experience was great.
Total Score 4
Quality 4
Trustworthiness 4
Value 5
Responsiveness 4
KB Home - Overall it was a good experience
- Anonymous
- Verified HomeBuyer
- November 11, 2021
- Tomball, TX
Overall it was a good experience
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
KB Home - All involved were just fabulous.
- Sylvia C.
- Verified HomeBuyer
- July 19, 2021
- Houston, TX
All involved were just fabulous.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
KB Home - We are pleased with our home.
- James F.
- Verified HomeBuyer
- January 12, 2021
- Houston, TX
We are pleased with our home. I wish I could've had a different backdoor but overall we're satisfied.
Total Score 4
Quality 4
Trustworthiness 4
Value 5
Responsiveness 4
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