KB Home Reviews in Houston, TX
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What Houston Homeowners Have to Say About KB Home.
Read all 899 verified reviews from homeowners that built a new home with KB Home in the Houston area. Houston homeowners have rated KB Home an average 4.6 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
KB Home in Houston Area
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Customer Reviews
My builder is fabulous and understanding. I will recommend him any time. I will rate him 100%
- Edith E.
- Verified HomeBuyer
- May 08, 2024
- La Marque, TX
KB Homes has great team, they supported me during the buying process.
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
New home in deer run
- Tanya B.
- Verified HomeBuyer
- May 02, 2023
- Richmond, TX
Process was pretty easy. Studio visit and choices were very good. Construction manager very helpful.
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Customer Service
- Pam S.
- Verified HomeBuyer
- March 08, 2023
- Magnolia, TX
I have been very please with responses to any issues since I moved into the house, Shelbi does a great job.
Total Score 4
Quality 5
Trustworthiness 4
Value 4
Responsiveness 5
so far so good!
- Xuan H.
- Verified HomeBuyer
- October 22, 2022
- Spring, TX
I could not give 5 stars because everything were good, except the old KB loan team were incompetence and did not co-operate to lock interest rate for my mortgage. As a result, it cost me higher mortgage at closing with new loan team. Other than that, sale, maintenance, construction were all good.
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
KB Home - I like the quality and design of my new KB home
- John B.
- Verified HomeBuyer
- June 07, 2022
- Magnolia, TX
I like the quality and design of my new KB home
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
KB Home - Visit your future home periodically, to detect issues in the
- Gerardo M.
- Verified HomeBuyer
- February 15, 2022
- Katy, TX
Visit your future home periodically, to detect issues in the construction process and ask for corrections every step till conpletion
Total Score 4
Quality 4
Trustworthiness 4
Value 5
Responsiveness 5
Building quality was very good. Customer service is awesome.
- Anonymous
- Verified HomeBuyer
- February 08, 2022
- Houston, TX
That once you sign the design contract, there is no going back. Even if you want to change something the very next day. So leave some time between the two design appointments so that you can decide whether you want to change your mind or not.
Total Score 4
Quality 5
Trustworthiness 5
Value 5
Responsiveness 3
KB Home - Working with Chase was a great experience.
- Victor U.
- Verified HomeBuyer
- December 29, 2021
- Porter, TX
Working with Chase was a great experience. He made sure any issues were taken care of promptly and was on top of things
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Sales & Construction Staff were Excellent
- David K.
- Verified HomeBuyer
- December 07, 2021
- Magnolia, TX
Sales and construction staff were friendly courteous and very knowledgeable. We were especially pleased with the final walk-through and resolution of any minor issues.
Total Score 4
Quality 4
Trustworthiness 5
Value 5
Responsiveness 4
KB Home - Sales staff was very helpful, flexible and proactive.
- Christopher K.
- Verified HomeBuyer
- August 24, 2021
- Katy, TX
Sales staff was very helpful, flexible and proactive.
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
professional building representative
- Sherman P.
- Verified HomeBuyer
- January 19, 2021
- Houston, TX
Good communications with builder: Maynard
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Quality overall with a caveat
- Alton B.
- Verified HomeBuyer
- December 08, 2020
- Magnolia, TX
The process was good. I found it disappointing from the get-go that if our real estate agent was not present on first visit they would not be allowed on the purchase contract. This cost me several thousand dollars on the start with no going back, despite using their preferred agents. The building process was good and relatively quick despite the early stages of the pandemic. The builder overseeing my home was outstanding and fixed everything I requested, within the bounds of KB's very tight leash. The design center had plenty of options despite being highly overpriced, I performed the same ...
Total Score 4
Quality 5
Trustworthiness 5
Value 4
Responsiveness 4
2 month survey
- Darryl P.
- Verified HomeBuyer
- May 12, 2020
- Pearland, TX
We love our home
Total Score 4
Quality 3
Trustworthiness 5
Value 5
Responsiveness 5
KB Home - Great experience.
- Anonymous
- Verified HomeBuyer
- April 24, 2020
- Magnolia, TX
Great experience.
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
First time home buyer
- Jamarr J.
- Verified HomeBuyer
- September 03, 2019
- Richmond, TX
As a first time home buyer the process was very smooth. Doug in sales was very helpful with assisting us in getting exactly what we wanted.
Total Score 4
Quality 4
Trustworthiness 4
Value 5
Responsiveness 5
Overall I am happy with the house
- William N.
- Verified HomeBuyer
- June 30, 2019
- Houston, TX
The quality of the building materials as of the framing I saw a lot of pieces that I would have use , But they pass inspection I also saw those same pieces and other homes being built . Once in the you start to notice small things like Call king not done in some areas grout already decaying ,, window seals not even , I have been in the house 2 months still have a problem with gnats, can’t seem to get rid of them, the building manager and my want to person has definitely tried to help with the problem and I commend him for that .. Overall I am happy with the house
Total Score 4
Quality 3
Trustworthiness 5
Value 5
Responsiveness 5
KB Home guaranteed
- Henry W.
- Verified HomeBuyer
- April 11, 2019
- Katy, TX
Be patient!!
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
KB Home - Good value for the price.
- Anonymous
- Verified HomeBuyer
- April 04, 2019
- Conroe, TX
Good value for the price.
Total Score 4
Quality 3
Trustworthiness 5
Value 5
Responsiveness 5
Overall experience is good. Warranty service is excellent
- Babu T.
- Verified HomeBuyer
- November 12, 2024
- Fresno, TX
After the closing i found some issues and contacted the warranty service department. Greg was very responsive and he immediately come and check the issues and resolve it. Really appreciated the excellent service.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
Definate 1st time home buyers
- Muhammad S.
- Verified HomeBuyer
- October 10, 2024
- Tomball, TX
My journey went smooth , The whole team were supportive and responsive at every step, The sales agent was amazing who went above and beyond to satisfy my needs, The only thing I would say is that quality needs to beimproved a bit but still it's not that bad but can be improved, Remaining the whole journey as a first time home buyer was very positive.
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 4
KB Home - House completion was delayed by eight months!
- Ciju L.
- Verified HomeBuyer
- August 10, 2022
- Houston, TX
House completion was delayed by eight months!
Total Score 4
Quality 5
Trustworthiness 4
Value 4
Responsiveness 4
make sure you check your house well
- Alejandro G.
- Verified HomeBuyer
- July 30, 2022
- Rosenberg, TX
unfortunately we had to wait longer than originally indicated, there are several observations that you will only be able to see until you live in the house, the person who does the landscape did a poor quality job but being a contractor we do not know what agreements they reach with Kbhomes for the elaboration of the work and what materials they will occupy, on the other hand, take the time to measure the surfaces of each room so that you are sure that your furniture has the necessary space, If you are one of those who uses your garage as a warehouse, you will not have a problem, but if you ...
Total Score 4
Quality 3
Trustworthiness 5
Value 4
Responsiveness 5
Ms
- Anonymous
- Verified HomeBuyer
- July 20, 2022
- Richmond, TX
Service response can be better.
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 4
It was a learning experience
- Anonymous
- Verified HomeBuyer
- March 21, 2022
- Houston, TX
Sales promised a complete home in 6 months however the construction team said it would be closer to 9. So from the beginning, I was being misled. My weekly updates were not always kept, one time i had to ping the construction mgr as I hadn't heard from him in a month. The updates were never complete. If 5 things were complete, i was informed about one. Sales promised weekly updates and photos and that never happened. I hired a 3rd party inspector and he pointed out issues that I then had to beg to get addressed. The best advice I would give someone is research everything and stay in ...
Total Score 4
Quality 4
Trustworthiness 3
Value 5
Responsiveness 5
Different floor plans
- Anonymous
- Verified HomeBuyer
- March 01, 2022
- Richmond, TX
I was able to get more house for price I paid
Total Score 4
Quality 4
Trustworthiness 4
Value 5
Responsiveness 4
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