KB Home Reviews in Houston, TX

Good experience and great service.

The KB homes are well built....although we went with different lenders than KB (since the rates were better for us that way). The warranty on the home and its hardware are honored and the customer service is genuine.

Some upgrades shouldn't be paid for. It is s desappointment. Already having issues with the backyard, water sitting in and my ceileing lamps falling off. I like my house but you could have done better

Process was well communicated every step of the way.

My seller was awesome and attentive. Great to work with Amanda Hall. Not sure what his title is but Steve did my final walkthrough and was nice and respectful. However, I felt rushed to sign off. I signed off as complete even though there were several items that still needed some minor attention. He said the guys were coming that day so it was fine to go ahead and sign. When I moved in there was still blue tape in lots of spots. Looked like nothing I asked for was done. Also, the keys given to me on move in day didn’t work so it was disappointing to think I was walking into my new home but couldn’t. I will say Steve fixed the problem within the hour of calling. ... More

What I like most about the team is how responsive they were to my needs and questions. I had direct numbers for each member of my team and each person regularly checked to make sure I was satisfied.

There are still some outside painting that need to be done, waiting to be contacted regarding that

Everyone part of the team did a great job.

After seeing so many builders and finally finding KB, I absolutely loved the home from the outside to the inside. My family and I felt at home right away. Few issues we found after moving in but the warranty dept was so quick and friendly to respond. Love love my KB Home!

The entire process was seamless. All parties involved made themselves easily accessible and answered all questions. The home was the perfect fit for our family. We lucked up with a property with lots of upgrades and comparing to base model, definitely spend the extra money on them.

Great Price point, building process was ok but could use some improvements in the communication area.

Great experiences with the buying process. I love Daines and Mr. Mike, They jump to it when it comes to maintenance and questions', they are honest and don't shy away. The closing process was great until a lady named Evelyn got involved. Other then that the buying process was amazing.

Overall my experience could have been so much better. Missing the little details that could have made it a truly great experience. With that said my agent Tabitha was good however when she was transferred to another location it took away the attention to details.

Got our home as a inventory. It was nice with some upgrades already.

Great and beautiful, clean environment

Okay buying experience. Fixes problems quickly that should have been fixed before closing.

The communication could have been better.

Love the new home. Staff were approacgable and friendly. Construction encountered delays but overall a great experience. Warranty program is also very good

From the first moment that I met with the salesperson, to the walk through with the builder, to the follow up with the claims department, the customer service has been excellent!

Make sure the landscaping is taken care of before closing. We are having issues to resolve after closing.

They could do better on the basic features of all the houses built rather than making every option an upgrade.

concerned and excellent care

I like comunication, dseginn plan models and size of closet I love it

Home is in good condition, there are details in the house that could have used some extra attention.

The process was ok. There was some times where multiple conversations needed to be had but overall, i am satisfied.