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KB Home Reviews in Houston, TX

What Houston Homeowners Have to Say About KB Home.

Read all 1020 verified reviews from homeowners that built a new home with KB Home in the Houston area. Houston homeowners have rated KB Home an average 4.6 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.6 out of 5 stars in Houston Area

1020 Reviews in Houston Area

Ratings by Category

Overall 4.6

Quality 4.5

Trustworthiness 4.6

Responsiveness 4.6

KB Home in Houston Area

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Customer Reviews

Exceeded Expectations!

  • Tracy T.
  • Verified HomeBuyer
  • September 22, 2020
  • Katy, TX

My KB home was exactly what I wanted and exceeded my expectations from the sales staff down to the construction quality of the home. I would recommend KB homes to anyone who wants to strike a balance between quity and cost. I don't think you'll be disappointed!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience overall

  • Hassan M.
  • Verified HomeBuyer
  • September 21, 2020
  • Richmond, TX

Home buying process with KB Homes from start till the possession of the house was pretty smooth.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB values responsiveness

  • Patricia R.
  • Verified HomeBuyer
  • September 09, 2020
  • Houston, TX

This is my second KB home purchase. Their sales and construction staff make the difference. Their home quality, layouts, options improve with each generation.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent Builder overall, 10/10.

  • Anonymous
  • Verified HomeBuyer
  • September 08, 2020
  • Katy, TX

I will recommend KB Home for keeping deadlines very accurate. Team members are very helpful from the sales department to the design studio then to the construction members. Also the customer service, great people, thank you for building our beautiful home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great product

  • Algarie G.
  • Verified HomeBuyer
  • September 08, 2020
  • Magnolia, TX

It’s been a month since we moved into our home. We have been very pleased overall with the workmanship of this product. It is indeed a very good investment. We are very happy so far!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Experience with KB Homes

  • Marco C.
  • Verified HomeBuyer
  • September 03, 2020
  • Katy, TX

Friendly, professional and responsive staff; especially Alma and Bobby amazing experience with both. On the lending side not so much with our loan officer there were times we had to leave multiple messages and it took days for us to hear from him, maybe he is overworked and needs an assistant or perhaps they need more loan officers to handle all of us home buyers in a more efficient and timely manner.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Make sure the landscaping is taken care of before closing.

  • Anonymous
  • Verified HomeBuyer
  • September 03, 2020
  • Rosenberg, TX

Make sure the landscaping is taken care of before closing. We are having issues to resolve after closing.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Excellent

  • George G.
  • Verified HomeBuyer
  • September 03, 2020
  • Katy, TX

Great people to work with. Very nice houses to choose from.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Poor Customer Service

  • Gary D.
  • Verified HomeBuyer
  • September 02, 2020
  • Pearland, TX

Customer service has done a poor job on fixing a simple landscaping that I have had from the moment I moved into my new house. The company that KB does their landscaping with has damaged some of my property and has failed continuously to resolve a simple issue. I am going on two months in living in my new house and have yet to fully enjoy my yard. My experience in purchasing my first house has been stressful and disappointing.

KB Home responded:
Hi Gary, I’m sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding these and any other concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Nick

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 1

Overall Home Buying Experience

  • Brian M.
  • Verified HomeBuyer
  • September 01, 2020
  • Rosenberg, TX

The KB homes are well built....although we went with different lenders than KB (since the rates were better for us that way). The warranty on the home and its hardware are honored and the customer service is genuine.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Great Builder

  • Rodrigo A.
  • Verified HomeBuyer
  • September 01, 2020
  • Katy, TX

Great customer service !!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience!

  • Stephen E.
  • Verified HomeBuyer
  • September 01, 2020
  • Houston, TX

Enjoyed the whole transaction from buying to move-in.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Verry good

  • Van T.
  • Verified HomeBuyer
  • August 25, 2020
  • Richmond, TX

Verry good

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Its Okay

  • Angel S.
  • Verified HomeBuyer
  • August 25, 2020
  • Houston, TX

Its Okay

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

Lacking a bit of Quality control

  • Anonymous
  • Verified HomeBuyer
  • July 30, 2020
  • Porter, TX

A few too many days we had issues with, the major thing was a hole in the pecs water system .. flooded the master closet in the hallway leading to the master bathroom and throughout the kitchen hallway and washroom area, though it wasn’t KB‘s fault but it should’ve been picked up when the stove top was installed the paint was all pitted and lifted prior to us taking possession of the home, one of the downspouts on the rain gutter system was completely caved in, A lot of overspray throughout the kitchen cabinets and the tile floors.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Not happy!!!

  • Randall W.
  • Verified HomeBuyer
  • July 27, 2020
  • Magnolia, TX

Totally un responsive. inept, csr has no clue what he is doing. Doesn't listen. makes excuses for everything.

KB Home responded:
Hi, Randall, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. -Brian

Total Score 1


Quality 3

Trustworthiness 1

Responsiveness 1

Do not choose KB

  • Maria V.
  • Verified HomeBuyer
  • July 21, 2020
  • Houston, TX

I was not satisfied with KB Homes. They made my first home experience a very difficult one.

KB Home responded:
Hi Maria, I’m very sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Nick

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Good experience

  • Adebowale A.
  • Verified HomeBuyer
  • July 21, 2020
  • Richmond, TX

They could do better on the basic features of all the houses built rather than making every option an upgrade.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Great!!

  • Ricardo G.
  • Verified HomeBuyer
  • July 17, 2020
  • Conroe, TX

Paul and Ivan are awesome people that helped us out a lot with our home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Okay for low budget

  • Sarfaraz M.
  • Verified HomeBuyer
  • July 17, 2020
  • Katy, TX

Okay for low budget

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

KB Home - Very satisfied

  • Martin P.
  • Verified HomeBuyer
  • July 15, 2020
  • Conroe, TX

Very satisfied

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great product delieverd by the best team of people at a good price.

  • Waliuddin S.
  • Verified HomeBuyer
  • July 14, 2020
  • Katy, TX

I am a second time home buyer and i have seen honesty, dedication and people who really care about your satisfaction. My previsous builder never called my 30 days after i moved in to ask if everything is going good. This is my honest review and i did not get paid to write this.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Feedback

  • Doreen S.
  • Verified HomeBuyer
  • July 14, 2020
  • Magnolia, TX

The Sales staff was always responsive to our questions and ready to take care of any issues.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Wonderful Builder

  • Basheel W.
  • Verified HomeBuyer
  • July 14, 2020
  • Katy, TX

Extremely satisfied with KBHome building my dream home from start to finish...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The overall experience was good.

  • Jedrek U.
  • Verified HomeBuyer
  • July 07, 2020
  • Houston, TX

The overall experience was good. The only drawback was the communication when dealing with the financial part.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4