KB Home Reviews in Houston, TX
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What Houston Homeowners Have to Say About KB Home.
Read all 892 verified reviews from homeowners that built a new home with KB Home in the Houston area. Houston homeowners have rated KB Home an average 4.6 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
KB Home in Houston Area
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Customer Reviews
KB Home - You get what you paid for!
- Anonymous
- Verified HomeBuyer
- May 09, 2019
- Katy, TX
You get what you paid for!!!
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 4
Average
- Secusha L.
- Verified HomeBuyer
- August 25, 2024
- Houston, TX
Nice looking neighborhood and the house appears beautiful, however, it is best, to not assume everything works properly, as fast as the entire process goes it is not possible to catch every mishaps. Very unfortunate that we feel like renters still trying to get something to work properly and only being here for almost 2 months.
Total Score 4
Quality 3
Trustworthiness 3
Value 5
Responsiveness 3
illusion,,:))
- Nurullah E.
- Verified HomeBuyer
- July 18, 2023
- Richmond, TX
The exterior of the house and the materials are good. The materials used inside the house are mediocre and the workmanship is mediocre
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 4
Sales people were excellent and very helpful when needed!
- Charles M.
- Verified HomeBuyer
- January 19, 2022
- La Marque, TX
The superintendent talked a great game but has fallen short in completing his job! The people who installed the grass did a very poor job grading and installation. There are low places and high places which was filled in with pit soil and still has not solved the problem. The job is unacceptable and needs to be done correctly which calls for removal of existing grass regrading placement of soil and reinstalling new grass. This has been brought to the attention of your company!
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 3
KB Home - The KB realtor dropped the ball right before closing regarding
- Sharry H.
- Verified HomeBuyer
- August 19, 2021
- Katy, TX
The KB realtor dropped the ball right before closing regarding the amount of money needed for closing.
Total Score 4
Quality 4
Trustworthiness 3
Value 4
Responsiveness 3
KB Home - I think the idea or the mission is good, things to improve, the
- Raul L.
- Verified HomeBuyer
- April 22, 2021
- Houston, TX
I think the idea or the mission is good, things to improve, the workforce, work supervision, and post-sale complaints
Total Score 4
Quality 3
Trustworthiness 4
Value 5
Responsiveness 2
KB Home - Our Overall customer service experience wasn't as pleasurable
- Gaybree A.
- Verified HomeBuyer
- March 11, 2021
- Richmond, TX
Our Overall customer service experience wasn't as pleasurable as I would have liked it to have been, But the ending results were captivating.
Total Score 4
Quality 5
Trustworthiness 3
Value 3
Responsiveness 3
New KB Home
- John B.
- Verified HomeBuyer
- May 14, 2020
- Houston, TX
would not recommend upgrading your title. KB tile contractors have sloppy work floor is uneven and the grout is three different colors in our new home. Tile company did not even have a wet saw. My son is 18 months old and will stumble when walking to the house on uneven tiles. The other trades seem to do a little bit better for KB. My recommendation would be save your money. Don’t upgrade find a professional that can do it right after you’re in your house.
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 4
KB Home - Customer Service
- David A.
- Verified HomeBuyer
- January 19, 2019
- Richmond, TX
They need to improve on customer service
Total Score 4
Quality 4
Trustworthiness 4
Value 3
Responsiveness 3
Warranty
- Reddo R.
- Verified HomeBuyer
- June 07, 2023
- Magnolia, TX
They are taking a lot of time in taking care of my warranty issues.
Total Score 4
Quality 3
Trustworthiness 3
Value 4
Responsiveness 3
Not satisfied
- Olajumuke J.
- Verified HomeBuyer
- April 07, 2023
- Richmond, TX
I am not satisfied with the quality of workmanship. Things keep falling out of place.
Total Score 4
Quality 3
Trustworthiness 3
Value 3
Responsiveness 4
Great experience buying my house at KB homes
- Anonymous
- Verified HomeBuyer
- September 14, 2022
- Houston, TX
KB homes is a great place to buy your dream house. I really love my new house. Just wish I had prior experience buying a house so I could get certain things inplace on the house before I moved it.
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 3
KB Home - Too many unnecessary delays that prolonged the building process.
- Krystal D.
- Verified HomeBuyer
- November 11, 2021
- Houston, TX
Too many unnecessary delays that prolonged the building process.
Total Score 4
Quality 3
Trustworthiness 3
Value 3
Responsiveness 4
KB Home - Beautiful floor plan and love the house, but better quality control
- Anonymous
- Verified HomeBuyer
- March 02, 2021
- Richmond, TX
Beautiful floor plan and love the house, but better quality control and better handling of issues with construction is needed.
Total Score 4
Quality 3
Trustworthiness 3
Value 4
Responsiveness 3
Average
- Felton D.
- Verified HomeBuyer
- September 14, 2019
- Houston, TX
Salesman: Started with Claudia ended with Jeff (great guy - I like Jeff) Loan Officer: Started with “forgot name” ended with Corey(I liked him) Project manager: Started with John, ended with Chris. (Not going to say anything bad but I don’t have anything good to say about either) Customer Service Rep: Started with Eric and now have Damon ( Damon is definitely helping with the issues) With all the switching, I felt like that was a red flag alone.... Honestly I haven’t been happy. This was my first purchased home and I’ve had quite a few issues. Yes, understand mistakes happen but does this ...
Total Score 4
Quality 3
Trustworthiness 4
Value 3
Responsiveness 3
KB Home - Not bad.
- Adekunbi D.
- Verified HomeBuyer
- March 19, 2019
- Katy, TX
Not bad. Just be sure about your closing date
Total Score 4
Quality 4
Trustworthiness 4
Value 3
Responsiveness 2
KB Home - Take your time to check everything carefully before signing off.
- Renee H.
- Verified HomeBuyer
- June 28, 2022
- Houston, TX
Take your time to check everything carefully before signing off. My brand new stainless steel sink has been scratch, also my counter top. The paint on my garage still showing streaks of white paint, My front doorknob has a different color paint than my stain door. At the bottom of my front door I can see daylight . I notice a hole on the ceiling in my closet. Painting looks like my 5 yr old nephew did it. The fence is poorly put together. Workmanship gets a F - …….
Total Score 4
Quality 1
Trustworthiness 3
Value 3
Responsiveness 4
KB Home - the building team was and is amazing.
- Jessica L.
- Verified HomeBuyer
- May 04, 2021
- Houston, TX
the building team was and is amazing. they are the reason I recommended kb homes in the state of florida.
Total Score 3
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Inspect options before closing
- Vishnu V.
- Verified HomeBuyer
- October 05, 2022
- Rosenberg, TX
Our house did not have the upgrades we selected at the studio. We realized that only after closing. They haven't fixed it yet and is delayed for ever. Rest everything is good so far.
Total Score 3
Quality 5
Trustworthiness 5
Value 5
Responsiveness 1
KB Home - We love our new home.
- Elmus B.
- Verified HomeBuyer
- December 22, 2020
- Houston, TX
We love our new home.
Total Score 3
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Communication from loan officer (Victoria) was terrible
- Joseph L.
- Verified HomeBuyer
- November 30, 2023
- Cypress, TX
My overall experience buying thisnhome started out amazing. In fact i didnt even think i was going to be buying a KB Home but the salesperson michael was amazing and when we saw the model home it was everything we wanted and the peefect price. The construction team was very communicative and during the build and kept me updated. My experience went south when my loan officer Victoria got involved. There was zero communication on locking in my interest rate so when it came time to close the interest rate had gone up! The only way we could get it back to the original rate is to do a adjustable ...
Total Score 3
Quality 5
Trustworthiness 4
Value 5
Responsiveness 1
Fair price-value ratio
- Ernesto S.
- Verified HomeBuyer
- May 30, 2023
- Katy, TX
Good experience buying the house. However, the responses to issues found in my have been too slow.
Total Score 3
Quality 4
Trustworthiness 4
Value 5
Responsiveness 2
KB Homes Magnolia, Texas
- Elissa A.
- Verified HomeBuyer
- May 10, 2023
- Magnolia, TX
KB Homes has great homes with great upgrades for the price. My experience with the sales agent and construction manager were awesome!
Total Score 3
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
Keep me informed
- Richard S.
- Verified HomeBuyer
- July 13, 2021
- Houston, TX
Problem with drainage still working on it. Not happy with HOA company; Slow respounce
Total Score 3
Quality 4
Trustworthiness 4
Value 4
Responsiveness 3
KB Home - Construction was horrible.
- Jose M.
- Verified HomeBuyer
- May 26, 2021
- La Marque, TX
Construction was horrible. Communication was horrible. Lender was perfect.
Total Score 3
Quality 3
Trustworthiness 3
Value 5
Responsiveness 4
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