KB Home Reviews in Houston, TX
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What Houston Homeowners Have to Say About KB Home.
Read all 1026 verified reviews from homeowners that built a new home with KB Home in the Houston area. Houston homeowners have rated KB Home an average 4.6 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
KB Home in Houston Area
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Customer Reviews
2 month survey
- Darryl P.
- Verified HomeBuyer
- May 12, 2020
- Pearland, TX
We love our home
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 5
Non responsive to customers
- Anonymous
- Verified HomeBuyer
- May 07, 2020
- Magnolia, TX
Brand new home with issues and even though they tell you there is a warranty, no one calls to follow up or give an idea when issues will be taken care of. So not sure whether issues will be fixed.
KB Home responded:
Hello, we are sorry for any frustration and would like to help. If you have not already contacted Customer Care regarding the issues you mention, please let us know. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. –Nick
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
Our experience was OK
- Anonymous
- Verified HomeBuyer
- May 06, 2020
- Conroe, TX
Our sales person was not the greatest or most knowledgeable. We got many answers from them that were incorrect and ended up costing us in the end. Our construction manager was great but it seemed like the construction team cut corners and did not do everything correctly or to the best of their ability. We have some issues that still need to be fixed but we are having trouble getting them out to fix things. Overall, our experience was ok but would not build with them again.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Great experience
- Ernie S.
- Verified HomeBuyer
- May 05, 2020
- Katy, TX
The most important thing is they were very honest at all time. Everything was ready before they promised me
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - They gave us a beautiful house that is perfect for our family.
- Ahmed A.
- Verified HomeBuyer
- April 30, 2020
- Katy, TX
They gave us a beautiful house that is perfect for our family.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Fantastic experience
- Roger K.
- Verified HomeBuyer
- April 28, 2020
- Houston, TX
Speed, communication, helpfulness, availability was all great
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Great experience.
- Anonymous
- Verified HomeBuyer
- April 24, 2020
- Magnolia, TX
Great experience.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - Okay
- Peter L.
- Verified HomeBuyer
- April 17, 2020
- Houston, TX
Okay
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
My home buying experience.
- Vanessa A.
- Verified HomeBuyer
- April 14, 2020
- Conroe, TX
All I can say is, WOW! I’ve enjoyed this journey from beginning to end. The design studio, my sales counselor, & construction manager all helped me every step of the way. I’m so glad I chose KB Homes as my home builder. I would most definitely recommend them to build your home for life.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Best decision made
- Rachael T.
- Verified HomeBuyer
- April 14, 2020
- Conroe, TX
Best decision made
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent job
- Hayder A.
- Verified HomeBuyer
- April 14, 2020
- Richmond, TX
Everything is fine
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great experience, great team
- Adrianne A.
- Verified HomeBuyer
- April 14, 2020
- Pearland, TX
The home buying experience was great with KB. Everyone that my husband and I worked with was very kind and knowledgeable. They did everything in their power to make the experience great. When we came across any obstacles, they responded quickly and it was resolved.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
good service
- Anonymous
- Verified HomeBuyer
- April 14, 2020
- Katy, TX
good people
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great quality of the home very roomy
- Jacqueline H.
- Verified HomeBuyer
- April 08, 2020
- Houston, TX
Friendly and great staff to work with from start too finish.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Our experience was positive and the employees have been GREAT.
- Laurie P.
- Verified HomeBuyer
- April 08, 2020
- Magnolia, TX
Our experience was positive and the employees have been GREAT.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Great Job!
- Ivo M.
- Verified HomeBuyer
- April 07, 2020
- Richmond, TX
Great Job! Happy with my KB Home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Review
- Jesse G.
- Verified HomeBuyer
- April 07, 2020
- Houston, TX
Trish and Jake were exceptional!! I really enjoyed working with both of them! They made this part of the buying experience great!
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent care perfect home . I love my new home .
- Obulusayo O.
- Verified HomeBuyer
- April 07, 2020
- Conroe, TX
KB home took care of business building a house that can be called HOME . The team did an awesome job . Thank you .
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent service
- Azubuike N.
- Verified HomeBuyer
- April 07, 2020
- Katy, TX
Speedy response and customer service orientation
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Not the best house for the money
- Larry P.
- Verified HomeBuyer
- April 01, 2020
- Magnolia, TX
For the money paid for house, I think the quality and workmanship is a bit lacking. Also, we picked a larger lot to install a pool in the future. But due to the extreme excavation to the back yard (which we discovered was necessary after the house build was well underway) to facilitate drainage. We may not be able to install a pool or even afford to install a pool. Not too happy with KB Homes right now.
KB Home responded:
Hi, Larry, we're sorry for any frustration. If you would like to speak with a manager of KB Home to discuss any concerns, please feel free to e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. --Brian
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 3
Great experience
- Stephanie M.
- Verified HomeBuyer
- March 31, 2020
- Conroe, TX
We had a great experience from start to finish. We were amazed at the options at the design studio and the pricing was great. Mark, the contractor, was great explaining everything to us during the build. We would recommend KB to anyone and would definitely buy one again
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - On made our first home buying experience a breeze!
- Maria S.
- Verified HomeBuyer
- March 27, 2020
- Katy, TX
On made our first home buying experience a breeze! Thanks KB team!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Satisfied but not perfect
- James A.
- Verified HomeBuyer
- March 25, 2020
- Magnolia, TX
Visit building site often
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 4
KB Home - We are very happy with our home
- Casey W.
- Verified HomeBuyer
- March 25, 2020
- Porter, TX
We are very happy with our home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Amazing
- Peace I.
- Verified HomeBuyer
- March 24, 2020
- Magnolia, TX
The ambience was awesome. Very professional personnel.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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