KB Home Reviews in Houston, TX

I wish I could have given a better rating but I have to be honest about this review. In my opinion, the construction material is not the greatest quality. We noticed a few things since moving in, such as our front door does not feel secure. A corner of the front door near the lock is cracked, and someone used something like clay to patch the crack. The front door pops open a little even when the door is locked. The lock does not turn completely to assure the lock won’t reopen. The front door feels like hard plastic instead of real wood. The door in the master bathroom does not close unless you try lifting the door. Also the kitchen outlets does not work. Most door knobs lock counter clockwise which drives me crazy because I want to turn the locks clockwise. I gave home buying experience a 3 because there was a lot of miscommunication throughout the home buying Process with the financial department. I think you get a decent size home for the price, but quality and attention to detail shouldn’t be sacrificed ... More

Brand new home with issues and even though they tell you there is a warranty, no one calls to follow up or give an idea when issues will be taken care of. So not sure whether issues will be fixed.

We are very disappointed with our house we are still having people fixing discrepancies that should have been done before moving in. I am starting to see that my KB home was done very poorly and it is frustrating having to pay this much money and not have this house done correctly. I feel like

Still waiting for things to be fixed- over a month in the home- that were promised to be fixed before we moved in.

Everyone I worked with one-on-one at KB Home was kind and helpful. This would include my sales agent, interior design specialist, loan processor and construction manager. But these kind people where not the ones assigned to do the actual physical building of my home. On a good note, My home seemed to have a solid foundation, sturdy frame construction, plumbing and electric that were up to par.. But after that the cosmetic work on my home left a lot to be desired. The paint/caulking, trim, carpet, tile/grout and landscaping where overall a sloppy sloppy disappointing mess that soured the joy and usual personal satisfaction associated with building and buying a retirement home. There was over spray on cabinets. There was split trim and short cut trim with half inch gaps that were filled in and smoothed over by fat fingered caulking, Caulk and paint was smeared over dirty surfaces and even onto and into the carpeting. Poorly laid carpet had fraying gaps and holes. The new carpet was soiled with mud stains to the point that all the carpeting had to be steam cleaned. I think it should have been replaced. Both painted and stained surfaces had runs the size of an 18inch ruler. Over-all I paid hard earned money, saved over my lifetime, to KB Home who built me a new house with a"janky" interior. My yard looks like a sod remnant sale. There are two or three different kinds of grasses patched together from the front to the back and from side to side. When asked what type of grass is planted in my yard, I simply say in embarrassment, "it is green grass". Like the inside of the house my lawn is also a sloppy "janky" mess. In closing, I should mention that my home loan was originated through KB Home Loans. and I was constantly finding errors and mistakes in documents that had to be corrected and reworked throughout the process. And, because of that, I lost confidence in my loan originator and the loan process. ... More

Seller’s agent Tanika had been great but I had some bad experience with a couple of others after discovering a water leak with about a week after moving in. I picked KB because of some friends who had a good experience at another city. Maybe it was the pandemic, the supplies shortages, the shortage in workers but they could really do better.

I get an astronomical amount of automated junk mail and calls from KB home. Representatives begging for survey scores rather than offering solutions. I get contacted more about surveys than I do from the post sale representative that is suppose to take care of my punch list.

The workmanship is one of the major keys that makes the house not worth the price. Everything was so thrown together and now we have to deal with asking them to fix several things that appear to be KNOWN issues but overlooked just to go ahead and secure the sale.

Home still has a few things that need to be fixed: Garage does not work. Patio ceiling fan does not work. Faucet water smells horrible

I would not recommend KB Homes to anyone. Unless they really wanted to be in the community that KB is developing. Build quality, craftsmanship and finish and attention to details is inferior to many other builders Like Terry Homes

Our experience with KB wasn’t the best I do hope you guys can work more in the area of communication.It’s always very hard to reach out to the administrative staff.The field staff is ok as a matter of fact Mr Christian is a wonderful man,you can always reach him anytime you want and he keeps you updated on the building progress. I believe KB is using cheap materials for the building construction the concrete the whole building is on is not of good quality we have been seen holes everywhere.

I wouldn't recommend anyone to buy a KB Home

Long time we waiting for this house and the price increase to much from the waiting time

Not the best experience, definitely makes me doubt reusing kb home services in the fut

Still waiting for superintended to finish details that were left incomplete in my home!

Watch the construction of your house because the finish work is not up to par

They left splotches of concrete on the driveway ,there are weird bumps in our tile ,they never came to redo our paint , and when they redid our fence the didnt angle it straight across it goes up down back up then down which makes no sense . Brandon has been unresponsive which says alot considering he told me to close on the house and he'd still fix all the issues

Disappointed in some ways but yet happy.

Was told things were fixed after move in but they were not

Some of the stuff in house wasn't placed right.

Overall process was long and frustrating not KB’s fault but our Bank loan process. Overall experience with builder was great. House was ready to move in. There a few things that need to be fixed after move in that we haven’t received any response or done yet.

Overall, I'm happy with the home itself and have no regrets. It's not the *highest quality* home out there, but, for what it cost, I can't complain too much. That's not to say that the quality is abysmal -- it's a very decent home that looks and feels good and is about worth what I paid. However, the closing process was awful. To be clear, the KB Team responsible for the building and completion of the home was great: I was given timely and accurate updates and the home itself was completed in time to meet a potential close date that would have worked well with my schedule. Unfortunately, it seems that the internal communication within the KB team is nonexistent: The part of the KB Team that was responsible for making sure that everything was in place for the clear-to-close was unaware of the status of the build and the appraisal never happened. I ended up getting a text the day before we were originally supposed to close saying that we cannot close the next day. The next two weeks involved back-and-forth texting and emailing, every day, trying to determine which day we should plan to close, only to be told "we don't know." It was a logistical nightmare. Finally, on the second to last possible day that I was available before being out of town for a week, I receive an email letting me know that the appraisal arrived and that we're clear to close. The rest of that day was a scramble to get out of work early and make it to the title company. I'm in my home now and the house is wonderful and the neighborhood is great, but the KB Team needs to get it together. ... More

You have all read how unhappy I was with my process. Until Oscar took over. I’ve stated it over and over, he saved the sale.

We love our home, but the process to get into it was frustrating. Putting aside supply chain issues that are out of anyone's control, we were jerked around by KB throughout the construction process and communication was inconsistent. The lender they push you to use had poor customer service. The house wasn't ready at closing, and we're still trying to get the last outstanding issue finished. It felt like they were trying to crank out more homes than they're able to do and we fell into the cracks. It doesn't matter how many times they apologize to me, I still will not recommend this builder.

I have recently been having to deal with a gap in the insurance covers that was supposed to be paid by the lender/title company causing me to have to be wasting time on the phone because someone dropped the ball on your end. Not very pleased with this. I am not the first person that has bought a home which required wind and hail coverage so I’m pretty sure this company has dealt with knowing that there is no grace period with a new policy and so you all should have paid the policy on the due date as specified on all the paperwork that was sent to you days prior to closing. Not very pleased with any of this or this company right now. ... More