KB Home Reviews in Houston, TX
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What Houston Homeowners Have to Say About KB Home.
Read all 1032 verified reviews from homeowners that built a new home with KB Home in the Houston area. Houston homeowners have rated KB Home an average 4.6 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
KB Home in Houston Area
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Customer Reviews
Worst experience
- Erik J.
- Verified Homebuyer
- February 04, 2020
- Porter, TX
From the beginning of our home buying experience we’ve been misled, misinformed, inconvenienced and shown that customers and customer satisfaction is not a priority for KB homes. From random pricing changes and poor quality work to failure to communicate and overall difficulty to do business with, with the exception of the follow up and reliability of Mike, the super intendant, building and purchasing with KB is a grueling and terrible experience. I would not recommend building or purchasing from KB to anyone.
KB Home responded:
Hi Erik, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. -Brian
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 1
KB Home - My experience with KBHome was excellent.
- Anonymous
- Verified Homebuyer
- February 04, 2020
- Houston, TX
My experience with KBHome was excellent.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - My experience with KB home was amazing.
- Mariam N.
- Verified Homebuyer
- February 04, 2020
- Richmond, TX
My experience with KB home was amazing. They really value their customers.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Good starter home.
- Anonymous
- Verified Homebuyer
- February 04, 2020
- Houston, TX
Good starter home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
New chapter
- Anonymous
- Verified Homebuyer
- January 30, 2020
- Katy, TX
Thank you for giving us our dream home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Cimarron River Lane
- George C.
- Verified Homebuyer
- January 25, 2020
- Magnolia, TX
Shaun has been very helpful
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Outstanding
- Muhammad J.
- Verified Homebuyer
- January 23, 2020
- Richmond, TX
The whole process was smooth and easy. Everyone associated with the closing was great and were always willing to help.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great new home experience!!
- Ignacio R.
- Verified Homebuyer
- January 22, 2020
- Katy, TX
We had a great experience!! Thanks to all the KB team!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great service
- Ramon O.
- Verified Homebuyer
- January 21, 2020
- Katy, TX
Had a wonderful experience.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - My contractor was available to speak to at all times of the day.
- Anonymous
- Verified Homebuyer
- January 21, 2020
- Houston, TX
My contractor was available to speak to at all times of the day. Sell associate was outstanding.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Great service and great people
- Fredi R.
- Verified Homebuyer
- January 21, 2020
- Houston, TX
Great service and great people
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Had an awesome experience with KB Home.
- Anonymous
- Verified Homebuyer
- January 21, 2020
- Richmond, TX
Had an awesome experience with KB Home. The only thing I was a bit disappointed was with the studio experience. My first visit I had a consultant with whom I made a rapport but I my second visit I was given another consultant I did not like that at all. Other then that I was ver please. The sales person Dough made up for any miss pleasing I was feeling. He was an amazing person.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - I am very satisfied to choose KB as a builder and also as a lender.
- Anonymous
- Verified Homebuyer
- January 20, 2020
- Houston, TX
I am very satisfied to choose KB as a builder and also as a lender. Everything was excellent starting from the sale representative to the loan processor.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - West view landing
- Lok M.
- Verified Homebuyer
- January 16, 2020
- Houston, TX
I loved it
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Best decision made
- Robert M.
- Verified Homebuyer
- January 15, 2020
- Houston, TX
Everyone at KB was very helpful. We would do it all over again with KB homes.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - My site manager was a pleasure to work with.
- Renay F.
- Verified Homebuyer
- January 15, 2020
- Katy, TX
My site manager was a pleasure to work with.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Add KB to yourshopping list
- Thomas M.
- Verified Homebuyer
- January 15, 2020
- Conroe, TX
the design build concept allow you to add your style to the finished project based on your budget. The floor plan we chose was just right for my wife and me.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Experience
- Roderick F.
- Verified Homebuyer
- January 15, 2020
- Pearland, TX
This was my first time buying a new home and I have to say it was a great experience and a quick one too. The KB team worked very hard from day one on making sure this was a great experience. Several team members went above and beyond to make sure everything was just the way I wanted it.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Home
- Salvador R.
- Verified Homebuyer
- January 15, 2020
- Porter, TX
So pleased with KB homes all together. The floor plan and the final build out, just one great result.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The best
- Mario V.
- Verified Homebuyer
- January 14, 2020
- Conroe, TX
I want to thank your whole team for the smooth process and answering all my questions during the build . Thanks for getting us into our home before the holidays
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
2nd KB home!
- Chudy N.
- Verified Homebuyer
- January 14, 2020
- Houston, TX
it's only been about 45 days but so far so good in this new house, no complaints at previous KB home so optimistic about this one as well ;-) will note however that KBHS (partially owned by KB Home) needs significant improvement in their transparency and professionalism
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Would not recommend
- Anonymous
- Verified Homebuyer
- January 14, 2020
- Pearland, TX
I would not recommend KB Homes to anyone. Unless they really wanted to be in the community that KB is developing. Build quality, craftsmanship and finish and attention to details is inferior to many other builders Like Terry Homes
Total Score 3
Quality 1
Trustworthiness 3
Responsiveness 3
Awesome Customer Service
- Hernando T.
- Verified Homebuyer
- January 14, 2020
- Richmond, TX
From day 1 Kb employees were very attentive with me, They were very helpful! Until today 2 months after moving in the are following up as promised with everything they told they would do! I had a great experience....
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great and easy experience!
- Jennifer C.
- Verified Homebuyer
- January 14, 2020
- Katy, TX
We have had the best experience with purchasing the home for the first time. Though it took a little while getting use to being patient and letting everyone take care of us, Greg and everyone involved with the process definitely made the experience less stressful and easy.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
James did a great job
- Andrew O.
- Verified Homebuyer
- January 10, 2020
- Houston, TX
We are extremely happy with our new home. James was great and very helpful.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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