KB Home Reviews in Houston, TX

From the beginning of our home buying experience we’ve been misled, misinformed, inconvenienced and shown that customers and customer satisfaction is not a priority for KB homes. From random pricing changes and poor quality work to failure to communicate and overall difficulty to do business with, with the exception of the follow up and reliability of Mike, the super intendant, building and purchasing with KB is a grueling and terrible experience. I would not recommend building or purchasing from KB to anyone.

There are so many things that were overlooked, I wish that I’d had done better research into all the complaints with kB home before.

I WOULDN'T RECOMMEND KB HOMES TO ANYONE, IT'S THE WORST BUILDERS, VERY CHEAP AND POOR QUALITY!!! IM VERY DISAPPOINTED IN MY HOME, WISH I WOULD HAVE WENT WITH ANOTHER BUILDER!!!

We have lived in the home over 3 months now. We love the house and neighborhood. We were very satisfied with our sales rep and the gentleman who oversaw all the construction - I rated them both "10"s. However, I've reported in writing numerous times that the back lawn is a swamp that never drains, and KB Homes is doing absolutely nothing about it. We can't walk across the lawn without waterproof boots. We cannot mow the lawn because a mower won't make it through the mud. The dogs cannot go outside without getting their feet wet. We certainly can't play any lawn games. I'm at the point where I'm ready to report this to the Better Business Bureau or one of those "on your side" local news stories. ... More

Loan company is horrible other wise its been good

The Sales with Tanika is amazing and Justin is amazing

Ugh!! I love my home but this was truly the worst experience I have ever had. The sales associate I worked with was not honesty, especially at the beginning about times it would take to move in. I was told 3 months and it ended up being more like 8. I would have much rather heard honest answers than dishonest answers just to get me to sign the contract. The construction manager was a breath of fresh air to work with - so that is a huge positive!! I just hated feeling manipulated buying my first home. Not to mention the sales assistant came to my home asking me to change my survey answers. Very unprofessional in my opinion. ... More

I lost $70K because of KB Lender. Long story but just saying stay away from the KB Mortgage!!!

Sales lady misrepresented what was included in base price , seldom followed up , and pushed document to sign which had not been filled out . Lax attitude from construction supervisor throughout building process Ie ( roof ) asked multiple times to inspect it and is now in need of repair . Customer service not following through on things needing replaced or repaired , requested at 10 day review ( we are 6 weeks post closing ) still undone . And lastly I sent email back in November after receiving a welcome card from ( name I don’t recall ) listing concerns I had , that has yet to be replied to .. enough said ! They don’t care ! ... More

Totally un responsive. inept, csr has no clue what he is doing. Doesn't listen. makes excuses for everything.

It has been a nightmare starting with the closing that took 5 hours at no fault of my own- to a pipe leaking in the wall a week after I closed.

This whole home buying process through kb homes was ridiculous! This was by far the WORST homebuying experience ever! I have had 3 homes built, and we'll just say this pales by comparison!

My name is not important what I'm about to tell you is. I used this company to find my forever home and we are highly disappointed with our purchase. First of all they do not honor the soilder that fought for this country. They told me they do not deal with VA loans and that would mean I had to do a conventional loan. They will attempt to sell you a house with shotty craftsmanship. They have amassed great wealth at the cost of the buyer. There homes come with the bare minimum. I.E. laminated flooring and maybe some tile for bathroom or kitchen. Then when you inspect the work closely you will see the flaws that they want you to pay top dollar for. You pay close to 400.000 for a home with not one ceiling fan or a garage door opener. They even reduce the size of the driveway that is supposed to allow 2 cars to fit comfortably. When I took ownership of the property, then walk the home and found that paint was spilled on the floors throughout the entire house. I spoke with the salesman and informed him of this, he stated it would be taken care of, it never happened. So to sum things up this company is all about the money and forget about you once the deal is closed. Take it from a company that is living the life of capitalism at its best here in America. You are free to make your own decisions about where you spend your money , I will never ever tell one person to invest there money into a home with this company. Buyer beware ... More

Shop around before committing.

My experience with KB Homes was terrible from the start and continued to be bad through owning the home. Even after I finally was able to move in, there are multiple construction issues that weren't addressed. I like the floor plan of my home, but would not recommend KB Homes to anyone.

My home buying process started out perfect. The deal sounded great and the expectations were set high by the sales Agent and builder. I went to the design center and picked out many very nice reasonably priced upgrades with the exception if appliances. The appliances seemed rather expensive. Then the bad part stared. as I met with the construction manager it seemed he did not know particulars of the build. I was one of the last houses in the neighborhood and would have expected him to know this just due to repetition. I had multiple issues with building quality of which the construction Manager just kept sending the same crew out to do the same job and expected a different result. This is exactly insanity. When asked for a different plan or crew he became defensive. I also found dusty razor blades and nails in my yard after the sod was in. This is a safety concern for me for the kids and dogs. The construction manager did not go look for them for weeks to clean them up and when asked why they were there he told me it was a KB Home construction standard to leave razors in the yard after the sod is put in. I have been in the house about a month and a half and just found another razor in the yard. The land leveling crew also backed a tractor into my house cracking the siding. This was not discovered on the KB Home final inspection until I mentioned it. This makes me concerned about what else I either did not find or KB Home covered up as 'standard construction practice'. Overall due to my experience I can not and will not ever recommend or buy another KB Home ever. ... More

Not Happy with quality of the completion

I was not satisfied with KB Homes. They made my first home experience a very difficult one.

Buy at your own risk

KB Homes may look nice from the exterior and the salesman may sing a beautiful tune, but this builder is one of the worst and takes every possible shortcut with no thought as to how it might affect the homebuyer. The salesmen work for KB Home and are willing to say anything to get you to sign that contract and put that sold sign in front of the house! We discovered many problems throughout the home including cracked foundation, "upgrades" installed incorrectly to where they don't function properly, light fixtures that do not work or are falling off the wall, among other features. Tile in the home is so uneven and chipped I cannot walk barefoot without physically cutting my feet. KB Home refuses to fix these issues. We were extremely pressured to "hurry up and close" and were promised warranty would take care of these issues after closing on the home; however, after closing on the home, warranty flat out refused to take care of these issues. I closed on my home with blue tape where painters and other contractors were supposed to come fix things. I was told to not worry about this, that again it would be taken care of after I signed closing documents. I signed closing documents, and suddenly both warranty and construction tell me it is not their problem anymore. They are deceptive in their business practices. I highly regret my purchase. ... More

It take more than 1 year to complete building my house. I was lie to by initial sale person than there was not material shortage and later found out not the case. Th workman ship is terrible. I had to hire home inspector top find 20 flaws. The front and back side concrete crack before we move in. The water heater van is leaking form the roof despite numerous effort to get it fixed. Do not recommended to buy house build by KB home.

Workmanship is terrible. Was a headache through the whole process.

This has been the worst experience! As a first time home buyer, I would have never expected to have gone through such poor construction and customer service as I’ve experienced. I definitely don’t feel I’ve received the value of a $300,000 home. We’ve had nothing but one complication after another and it all started within the first 24 hours of moving in when we had a small flood in our laundry room because a pipe was disconnected. Then after that they discovered another one disconnected in the main sewer drain. In total my yard was dug up three times in three weeks to fix problems that should have been caught during inspections. I’ve had electrical issues, drainage, incomplete tile issues, paint issues, sink holes, and the list goes on and on. I don’t feel my foundation is safe! KB Homes took away all the joy of my first home purchase. I’ve reached out several times for someone at corporate to contact me. Why me? Why my house? Why so many issues? I still have so many problems. The work is so sloppy! Just devastating! ... More

DON'T BUY KB! YOU WILL NEED TO FIX AND REMODEL YOUR ENTIRE HOUSE AFTER CLOSING. CHEAP MATERIAL! WORKERS DON'T CARE HOW THEY INSTALL APPLIANCES. I CLOSE MY HOUSE ON AUGUST 31ST, 2021 AND TILL TODAY MY OVEN DOESN'T WORK, MY DISHWASHER, AND THE I CAN CONTINUE...