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KB Home Reviews in Houston, TX

What Houston Homeowners Have to Say About KB Home.

Read all 1020 verified reviews from homeowners that built a new home with KB Home in the Houston area. Houston homeowners have rated KB Home an average 4.6 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.6 out of 5 stars in Houston Area

1020 Reviews in Houston Area

Ratings by Category

Overall 4.6

Quality 4.5

Trustworthiness 4.6

Responsiveness 4.6

KB Home in Houston Area

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Customer Reviews

KB Home - The process was ok.

  • Anonymous
  • Verified HomeBuyer
  • August 20, 2019
  • Porter, TX

The process was ok. There was some times where multiple conversations needed to be had but overall, i am satisfied.

KB Home responded:
Hello, we are pleased to hear that your experience with us was a pleasant one. If we can help with anything please let us know at CustomerRelations@kbhome.com. Enjoy your home. -Brian

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Home review

  • Malcolm W.
  • Verified HomeBuyer
  • August 14, 2019
  • Richmond, TX

Everyone was very helpful and sincere in all requests

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Fine finishing

  • Samson O.
  • Verified HomeBuyer
  • August 13, 2019
  • Katy, TX

Fine finishing

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Satisfied New Homeowner

  • Sophia B.
  • Verified HomeBuyer
  • August 13, 2019
  • Pearland, TX

KB delivered what was promised. I started the process with Brandon and I could not have had a better person to work with. Glenita at the Design Center helped me achieve the look of my home. Adam walked me through the construction and was always and still there to answer any questions I may have. Lindsey was excellent with helping me get the closing date I wanted and helped with questions. Kyle has become my go to person and he responds immediately. Thanks KB as we continue through this journey together.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great!

  • Alexis C.
  • Verified HomeBuyer
  • August 12, 2019
  • Houston, TX

Great!

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Great Home buying experience

  • Anonymous
  • Verified HomeBuyer
  • August 10, 2019
  • Conroe, TX

I enjoyed the homebuying experience through KB Home. The entire process was explained clearly, and they were there to help every step of the way. I love my new home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Thanks for the excellent support.

  • Birju S.
  • Verified HomeBuyer
  • August 06, 2019
  • Pearland, TX

Thanks for the excellent support.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - The process was smooth and the home was built and delivered to

  • Valentine A.
  • Verified HomeBuyer
  • August 05, 2019
  • Pearland, TX

The process was smooth and the home was built and delivered to me within my expected time frame.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Beautiful

  • Anonymous
  • Verified HomeBuyer
  • August 04, 2019
  • Houston, TX

Good location. News homes.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Service quality is good, final product too.

  • Ivana F.
  • Verified HomeBuyer
  • August 01, 2019
  • Katy, TX

Service quality is good, final product too. Just upgraded materials are somewhat over priced.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Positive experience

  • Lisa J.
  • Verified HomeBuyer
  • July 31, 2019
  • Houston, TX

Mark was fantastic with the sale. Thomas was excellent with the walk throughs, and he gave good advice and helpful hints. Everything brought to his attention was addressed in a timely manner. I was just getting comfortable with Justin but he’s not my rep anymore. He was also very helpful. My2 disappointments are, no white stone on the garage. Should be one of your trademarks. Almost every home has one. Is there a way to get one? And, I wish the gate opened on the other side of the house, hard to get lawn mower to the backyard.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great new community for families buying a house for the first time. Great staff to provide assistance with the home buying process.

  • Quincy A.
  • Verified HomeBuyer
  • July 25, 2019
  • Katy, TX

Great new community for families buying a house for the first time. Great staff to provide assistance with the home buying process.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Overall a great experience

  • Joseph C.
  • Verified HomeBuyer
  • July 23, 2019
  • Katy, TX

From the time we stopped by to look at floorpans to the responsiveness of small details after moving in I can only say what a great team!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Buy at your own risk

  • Michael H.
  • Verified HomeBuyer
  • July 23, 2019
  • Houston, TX

Buy at your own risk

KB Home responded:
Hello Michael, we are sorry for your frustration and would like to help. If you have not already contacted Customer Care, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

I am very pleased with everything

  • Gerardo P.
  • Verified HomeBuyer
  • July 17, 2019
  • Houston, TX

Very good

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB home

  • Vanessa R.
  • Verified HomeBuyer
  • July 17, 2019
  • Houston, TX

Keep up the good work. Keep helping new home buyer's reach their dream home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Very nice home

  • Ulvio L.
  • Verified HomeBuyer
  • July 16, 2019
  • Richmond, TX

Very nice home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great overall experience!

  • Marco M.
  • Verified HomeBuyer
  • July 16, 2019
  • Katy, TX

Everyone assigned to my account was very diligent and would communicate any issues or delays foreseen. Very happy with my new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great teamwork

  • Antonio H.
  • Verified HomeBuyer
  • July 16, 2019
  • Katy, TX

Great teamwork

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Over all happy with the home purchase

  • Tariq S.
  • Verified HomeBuyer
  • July 16, 2019
  • Pearland, TX

I think the quality of materials and workmanship could have been better. KB should have given more options for selection and included additional standard options for appliances and fixtures compared to other builders in the area. Also the floor plan could have utilized more space upstairs when compared to the total build up area. Overall satisfied 1st time home buyer. I got the product what I have paid for.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Excellent Service from Sales to Delivery

  • Carlos C.
  • Verified HomeBuyer
  • July 16, 2019
  • Richmond, TX

We had an awesome experience with our KB Team in Richmond Texas. The sales representative, loan officer (all the team) and the superintendent builder were very active, attentive and responsive. They listened our needs and guide us through the whole process, we had a third party inspector performing a review of the property. The builder accepted and correct all the findings promptly and efficiently. Cecilio, Quint and Jeremy thank you very much for an awesome service my wife and I are very happy with the the process and with your performance. Kind Regards

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

satisfied but...

  • Teotimo B.
  • Verified HomeBuyer
  • July 13, 2019
  • Conroe, TX

All personnel I interact with were very accommodating. Thank you! window measurements are not the same on same window sizes. front grass lawn were dying, 60 percent weeds.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

KB Home - Have fun

  • Austin H.
  • Verified HomeBuyer
  • July 11, 2019
  • Houston, TX

Have fun

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Very respectful and responsive to any concerns.

  • Karen S.
  • Verified HomeBuyer
  • July 10, 2019
  • Richmond, TX

Very willing to ensure everything is to your satisfaction.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience

  • Matthew T.
  • Verified HomeBuyer
  • July 09, 2019
  • Pearland, TX

Everyone has been very helpful throughout the whole process and fixed any problems.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5