KB Home Reviews in Houston, TX

The quality of the house is not matching with the quality that I saw in the show unit. The basic option for kitchen cabinets is very cheap and not made from durable wood or timber. It was a manufactured wood and easy to break. The plumbing features are not durable compared to the price that I paid for. All my doors are scratched during construction and the builder did not replace them. Instead they just repaired them and I had to accept it because the construction was behind schedule and I didn’t want to delay the turnover process. Window frames plastic / PVC made from low quality material and there is no sound insulation with exterior environment. Basic paint is not durable and easy to catch dirt and hard to clean (need to repaint and can’t be cleaned) a lot of options are not covered in the base price like: 1- mini blinds. 2- fridge, washer, dryer 3- front and rear gutter 4- microwave. 5- double switch for ceiling fan. 6- garage door opener. 7- sprinkler system. People used to eat inside the house during construction and they used to walk with their shoes on the new carpet. The vanity faucets are not sealed properly and it was leaking inside the cabinets. There is no sound insulation in the interior partitions. KB home did not treat their customers equally. My neighbor got $10k incentive and was able to book his loan rate in Feb 2022. I was informed by the sales team that I can lock my rate in May. This is way below average compared to the current prices. ... More

Buying my first Home should t had been so stressful. And now that I’m close and paid my payment I can’t get my contact person on the phone. Sad but never again.

Make sure that your mortgage rates are locked to the max amount of time, my home took longer to get it ready and my mortgage rate went high. Make sure that you record or have a proof of things that they promise to get it fixed before your closing. Keep in touch with your sales person to get updates on your new home and make few visits during construction so you can see how your house is being built when it's in construction process.

My realtor was the one who told me about the builder. Signing for my home in the beginning was a breeze. But after I signed, it took months before they finally began building my home. Then, they switched the head builder for my home 3 times. I would never really get any updates on my home and how it was coming along. Not to mention the home that they presented to me looked nothing like my home. So I didn't really know exactly how my home was going to look in the inside. And now that I'm finally in my home after literally 17-18 months of waiting, I'm finally happy. Me and my kids. But to tell you the truth, I wouldn't refer anyone to this company. ... More

All of the windows are poorly mounted and can't open them without them falling off,stairs are wobbly and roughly finished outlets don't work

Bad quality of workmanship and materials

The “brand new” home as well as the whole process was rushed and not completed by the time we were moved in. It took longer than expected to build the home as well which made this process a little frustrating. The house looks nice though given everything else.

For the money paid for house, I think the quality and workmanship is a bit lacking. Also, we picked a larger lot to install a pool in the future. But due to the extreme excavation to the back yard (which we discovered was necessary after the house build was well underway) to facilitate drainage. We may not be able to install a pool or even afford to install a pool. Not too happy with KB Homes right now.

Problems from the day one. Decided to continue homebuying after they worked with us to fix problems. Then problems arose again after our walk through. Tried to sell us a home with broken cabinets. Had to write multiple emails up to vice president to get our problems fixed. Staff is untrustworthy and unprofessional. We love our home but what it took to get it right was ridiculous.

I WOULDN'T RECOMMEND KB HOMES TO ANYONE, IT'S THE WORST BUILDERS, VERY CHEAP AND POOR QUALITY!!! IM VERY DISAPPOINTED IN MY HOME, WISH I WOULD HAVE WENT WITH ANOTHER BUILDER!!!

Sale rep and construction not on the same page, various items not completed prior to final walk through. Slow to f/u with ticket claims with home warranty service advisor for community. Overall not a great experience.

Customer service has done a poor job on fixing a simple landscaping that I have had from the moment I moved into my new house. The company that KB does their landscaping with has damaged some of my property and has failed continuously to resolve a simple issue. I am going on two months in living in my new house and have yet to fully enjoy my yard. My experience in purchasing my first house has been stressful and disappointing.

From the beginning of our home buying experience we’ve been misled, misinformed, inconvenienced and shown that customers and customer satisfaction is not a priority for KB homes. From random pricing changes and poor quality work to failure to communicate and overall difficulty to do business with, with the exception of the follow up and reliability of Mike, the super intendant, building and purchasing with KB is a grueling and terrible experience. I would not recommend building or purchasing from KB to anyone.

Not happy with the home and quality

Expecting a wonderful home building experience but had major issues with sales staff and construction. Construction quality was substandard from the framers to the finishers. Walls are not square. Everything was done half way right. Had to stay on top of them everything step of the way and we still had issues. Poor communication from sales staff and construction manager. Great experience with KB Mortgage and Design Center staff. We love the floor plan and the location but so disappointed in construction experience.

There are so many things that were overlooked, I wish that I’d had done better research into all the complaints with kB home before.

If I could go back and wait to purchase a home, I would. My home buying experience was horrible and now that I’ve closed it’s been my biggest regret. There’s been so many issues and bad customer service. I didn’t have this bad gut feeling for nothing. I can’t wait to get over my waiting period to put my house up for sale. I dont even care to lose Im just done with this headache.

The Sales with Tanika is amazing and Justin is amazing

Loan company is horrible other wise its been good

Ugh!! I love my home but this was truly the worst experience I have ever had. The sales associate I worked with was not honesty, especially at the beginning about times it would take to move in. I was told 3 months and it ended up being more like 8. I would have much rather heard honest answers than dishonest answers just to get me to sign the contract. The construction manager was a breath of fresh air to work with - so that is a huge positive!! I just hated feeling manipulated buying my first home. Not to mention the sales assistant came to my home asking me to change my survey answers. Very unprofessional in my opinion. ... More

We have lived in the home over 3 months now. We love the house and neighborhood. We were very satisfied with our sales rep and the gentleman who oversaw all the construction - I rated them both "10"s. However, I've reported in writing numerous times that the back lawn is a swamp that never drains, and KB Homes is doing absolutely nothing about it. We can't walk across the lawn without waterproof boots. We cannot mow the lawn because a mower won't make it through the mud. The dogs cannot go outside without getting their feet wet. We certainly can't play any lawn games. I'm at the point where I'm ready to report this to the Better Business Bureau or one of those "on your side" local news stories. ... More

Sales lady misrepresented what was included in base price , seldom followed up , and pushed document to sign which had not been filled out . Lax attitude from construction supervisor throughout building process Ie ( roof ) asked multiple times to inspect it and is now in need of repair . Customer service not following through on things needing replaced or repaired , requested at 10 day review ( we are 6 weeks post closing ) still undone . And lastly I sent email back in November after receiving a welcome card from ( name I don’t recall ) listing concerns I had , that has yet to be replied to .. enough said ! They don’t care ! ... More

I lost $70K because of KB Lender. Long story but just saying stay away from the KB Mortgage!!!

Totally un responsive. inept, csr has no clue what he is doing. Doesn't listen. makes excuses for everything.

If faults are found with code violation and bad workmanship, they tend to brush it under the rug and state that 'THIS IS HOW WE BUILD KB HOMES!"