KB Home Reviews in Houston, TX
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What Houston Homeowners Have to Say About KB Home.
Read all 1020 verified reviews from homeowners that built a new home with KB Home in the Houston area. Houston homeowners have rated KB Home an average 4.6 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
KB Home in Houston Area
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Customer Reviews
Pleased
- Erica P.
- Verified HomeBuyer
- April 09, 2019
- Magnolia, TX
Everyone was very nice and professional. My experience was a good one. I'm very happy with my home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Really appreciate the constant feed back in regards to my questions.
- Julie V.
- Verified HomeBuyer
- April 09, 2019
- Katy, TX
Really appreciate the constant feed back in regards to my questions.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
Good
- Oscar V.
- Verified HomeBuyer
- April 09, 2019
- Pearland, TX
So far we have no issues with the our new home the employees from the sale team and contractors were very professional
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Cayden Creek -- Conroe, TX.
- Isaac S.
- Verified HomeBuyer
- April 09, 2019
- Conroe, TX
My home buying process started out perfect. The deal sounded great and the expectations were set high by the sales Agent and builder. I went to the design center and picked out many very nice reasonably priced upgrades with the exception if appliances. The appliances seemed rather expensive. Then the bad part stared. as I met with the construction manager it seemed he did not know particulars of the build. I was one of the last houses in the neighborhood and would have expected him to know this just due to repetition. I had multiple issues with building quality of which the construction ...
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 1
KB Home - Not happy with the home and quality
- Peyman E.
- Verified HomeBuyer
- April 08, 2019
- Katy, TX
Not happy with the home and quality
KB Home responded:
Hello Peyman, we are sorry for any frustration with your home. If you would like assistance with this matter, please feel free to e-mail CustomerRelations@kbhome.com and we will put you in touch with a KB Home division manager. Best wishes. -- Brian
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 2
KB Home - Good value for the price.
- Anonymous
- Verified HomeBuyer
- April 04, 2019
- Conroe, TX
Good value for the price.
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 5
nice
- Mary C.
- Verified HomeBuyer
- April 03, 2019
- Pearland, TX
I got my Dream House with the help of KB homes and I like kb homes everything is good. I recommend KB homes to my sister she got approved and she has new home too.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
KB Home - Great help and service from all involved!
- Kyle A.
- Verified HomeBuyer
- April 02, 2019
- Pearland, TX
Great help and service from all involved!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Still waiting for things to be fixed- over a month in the home-
- Devin D.
- Verified HomeBuyer
- April 02, 2019
- Conroe, TX
Still waiting for things to be fixed- over a month in the home- that were promised to be fixed before we moved in.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 1
Another survey
- Erika G.
- Verified HomeBuyer
- April 02, 2019
- Humble, TX
Y’all rock
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Wonderful experience and very easy people to work through the
- Liliana M.
- Verified HomeBuyer
- March 19, 2019
- Richmond, TX
Wonderful experience and very easy people to work through the process
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Not bad.
- Adekunbi D.
- Verified HomeBuyer
- March 19, 2019
- Katy, TX
Not bad. Just be sure about your closing date
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 2
Great builder!
- Abdul U.
- Verified HomeBuyer
- March 19, 2019
- Richmond, TX
KB Home is a great builder. You wont find the same quality anywhere else. The whole build process was a great experience and very engaging from start to to finish!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Construction team has done good job. Thanks
- Ching L.
- Verified HomeBuyer
- March 12, 2019
- Richmond, TX
KB William Ranch is at the good location, that was why I purchased this house. KB sales department basically can only provide information which I can find from google. Sale department didn’t provide valuable helps to me at all. Even worse, my salesman has been changed 3 times during my purchase period. However, construction team has done good job to communicate construction progress. As far as I know, construction quality looks good, too.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Professional
- Jeremey D.
- Verified HomeBuyer
- March 05, 2019
- Katy, TX
Love our KB home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Love my Home!
- Gerardo G.
- Verified HomeBuyer
- March 05, 2019
- Houston, TX
KB has been amazing throughout process, they go the extra mile to ensure we are happy with our home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great experience
- William M.
- Verified HomeBuyer
- February 27, 2019
- Porter, TX
We are very happy with our new KB Home. KB made the process easy, transparent and fast. We broke ground in September and moved in 31DEC.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - I have found issues in the quality of the work done and not so
- Anonymous
- Verified HomeBuyer
- February 20, 2019
- Houston, TX
I have found issues in the quality of the work done and not so great explanations for the issue.
Total Score 5
Quality 3
Trustworthiness 4
Responsiveness 5
KB Home - Good home
- Jason W.
- Verified HomeBuyer
- February 20, 2019
- Humble, TX
Good home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - No tips or guidance
- Anne C.
- Verified HomeBuyer
- February 15, 2019
- Humble, TX
No tips or guidance
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Satisfied with qualify.
- NICOLE B.
- Verified HomeBuyer
- February 14, 2019
- Katy, TX
Satisfied with qualify.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Love my home!!
- Felicia B.
- Verified HomeBuyer
- February 13, 2019
- Katy, TX
The service was amazing! They treat you like family.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Good
- Manuel Q.
- Verified HomeBuyer
- February 13, 2019
- Cypress, TX
Good
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
NO INTERNET
- Hector T.
- Verified HomeBuyer
- February 06, 2019
- Humble, TX
I'm very disappointed that internet access is still not available on my street. If I'd known this, I would not have bought with KB Homes.
KB Home responded:
Hi Hector, we are very sorry for any frustration with your internet. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. – Brian
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 1
Disappointing Experience
- Kevin H.
- Verified HomeBuyer
- January 26, 2019
- Katy, TX
Expecting a wonderful home building experience but had major issues with sales staff and construction. Construction quality was substandard from the framers to the finishers. Walls are not square. Everything was done half way right. Had to stay on top of them everything step of the way and we still had issues. Poor communication from sales staff and construction manager. Great experience with KB Mortgage and Design Center staff. We love the floor plan and the location but so disappointed in construction experience.
KB Home responded:
Hello Kevin, thank you for your feedback. We are sorry for any frustration with the construction experience. If you have not already contacted Customer Care regarding this issues you mentioned, please feel free to email us at CustomerRelations@kbhome.com and we will put you in touch with a KB Home division manager. –Brian
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
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