KB Home Reviews in San Antonio, TX

I want to thank Jerry, Stephanie and Mario for making our home buying process great. Any questions or concerns we brought to their attention was noted and taken care of in a timely matter! Great team, great communication and understanding!

I'd rather not say .

Withholding of information regarding the homes status and buying process was blatant . Materials in the home are not sturdy and already breaking. Cant withhold weight.

Overall we had to jump through hurdles to get the home. It has been almost two months and we still have not had all the things fixed in our house after living here for almost two months. According to the city, they have not paid their fees and finished the paperwork so we still do not have our certificate of occupancy meaning we can’t get trash cans, and I can’t put utilities in my name. Craftsmanship in the overall build is subpar. I regret not going with another builder and lender. I fell for the low interest rates which at 6.5% still isn’t that great. Overall this is been a terrible homebuying process. I will not be using anything related to KB again. ... More

Darin is great to work with!

My whole experience was amazing. I love my new house.

Joey, Tommy & Mike… excellent and wonderful experience seen my home been built or manage by them. The entire sales team in Deer Crest are wonderful as well

We love our new KB home. It is a very high quality built home. KB took the stress out of our home buying experience. They were very honest and transparent throughout the build. Our Construction Mgr. Mario is very quick to respond to all of our concerns. The KB team was very friendly and we highly recommend KB homes.

Belinda was very receptive and helpful during the buying and closing process Scoot was very helpful in the move in and when we needed any repairs and touch ups

My team from the start, with my sales associate, then my building contractor made my choices and decisions run smoothly. At the end my loan processor Arturo, made it happen for me, never gave up on me, and my circumstances, for that, I am grateful! And I love my new home!

My family bought our house sight unseen as we were moving to San Antonio and wanted a house upon arrival. We knew we wanted to go with KB but didn't have time to build custom so had to wait for one to become available. It was a race to lock one down and we finally got one. The location isn't great and the house is actually better than it looked in videos. However, there were a lot of issues found during our inspection we ordered and there were some that they didn't remediate until I sent the inspector back again. Upon arriving to the home, I found more issues with poor attention to detail and damages in the home. I have just moved in so I'm planning to contact them to fix damages. Also during the buying experience I was extremely pressure to close very fast and this was my first time buying a home so it was very unpleasant. All the stress and pressure just for them to push the closing date back a month. Overall I'm happy with the home but I cannot speak on durability as I just moved in. Some things feel cheap and will probably need replaced. ... More

Amazing people the entire process was so smooth

This home buying experience was phenomenal. From the 1st day to closing date are family has been made to feel special. Thanks for the amazing people that helped us throughout the process.

This as been a terrible purchase. My son use to work for KB home and tons of things are happen that he said are not the same when he was there and he is the reason I purchased this house. The Finance company tried to rip me off with the rate, construction was unresponsive and didn't get work done in time for closing. As a matter of fact there is still work outstanding and my son had to coordinate most of things himself because he was tried of waiting on construction. No one at KB Home order the Certificate of Occupancy, so my son ordered it himself from the city of Cibolo. No one from KB communicates and apologizes for closing a week late and work unfinished. ... More

There is just to many things to itemized. The house upon completion looked like it was completed with out supervision. To the point that when I was on the final walk through there was a picture of a Man's Private Part drawn on the Garage wall and it was unseen by the project manager. Then they ask you repeatedly if you can give them 10's on the Construction manager survey over and over even though they know it is not deserved but you feel compelled to or the stuff you need fixed in you newly bought home will not get fixed or it will be done with a grudge. I do not plan on getting another KB home after this experience and I am telling everyone I know that even if they can find a home that is smaller but cost more than a KB home go with the smoller home that is better quality. All you get with KB is more sqft for the price. But then you have to question what problems am I going to have to deal with after I get in the home because the home was so poorly built. ... More

The home buying process was seamless, Jerry and Rueben are awesome. My customer service rep is very responsive in getting things done. Check every little nook and cranny of your home and do site visits if possible. My home was not cleaned before moving in so I had paint speckles all throughout the home, handprints were everywhere in the flooring which took some scrubbing because it didn't come up with just a mop. DO NOT sign off that your home is 100% until everything is to your standard or liking. Depending on where you move the ball may get dropped on somethings. My sprinkler system doesn't cover my entire yard so I have dead patches that we have to hand water. For the most part I have a good Rep that does get things done after move in, so Im ok with my home. ... More

Hello! This is my first experience purchase home. Until now everything is running wonderfully. I wish contienue it. The constructor always is gentle and willing to give you support. Of course I I love it. I wish you the best of luck in your purchase

My experience with KB Home has not been good. First, our closing date kept being moved. This cost us more money for rental trailer. We drove to Texas from Los Angeles expecting to enter a "move-in ready" home. It was far from ready for anyone to move in! Our Toilet was not attached in one bathroom and the times underneath were all broken from someone apparently working on it. Our second bathroom had a sign on the Toilet that said "do not use". Our tile floor was a mess! There are chips in many of the times. The times are uneven and unevenly spaces along with slopes in the living room. All of the base board needed to be repainted. Our venta were put in wrong and the ceiling was cut to large to fit the venta it, but no one fixed it so we had gaps in the ceiling and extra nail holes. Some of the Doors including the front door did not close correctly. The backyard was full of trash. It also had an area that was sinking. I could go on and on about all of the issues, but I believe you get the point. I wrote emails with pictures to the corporate office and they responded quickly. However, we have been in the home for almost two months and we still have people coming to fix issues. If I would have known about the quality of work I would have gone with a different builder. The light in the process was our salesman and the regional warranty manager. Proceed with caution! ... More

I was always updated during the home buying process and even after I still had great communication with the representatives.

We saw the houses, we started the process and we were closing within 6 weeks. It was a speedy process and the team was very responsive.

Materials used are cheap and coming apart. KB waits until day before 30 day inspection to try and fix things. They never came back to fix the rest of our issues

Abdul this is great experience with kb home team

This was my 2nd time buying a home and it was SOOO painless !!! David was an amazing communicator. Megan (my loan Officer) was very attentive and Josh my building contractor checked in weekly after I purchased my home! just an Overall EXCELLENT experience.

My mom, sister and I built a KB Home in Shoreline Park and our experience was fantastic! From working with Paul in sales to Orlando in the studio for selections to Darin with our build, everything went great! We'll build again if given the chance!

Excellent Team! Smooth experience and company took care of everything