KB Home Reviews in San Antonio, TX

I was always updated during the home buying process and even after I still had great communication with the representatives.

We saw the houses, we started the process and we were closing within 6 weeks. It was a speedy process and the team was very responsive.

Materials used are cheap and coming apart. KB waits until day before 30 day inspection to try and fix things. They never came back to fix the rest of our issues

Abdul this is great experience with kb home team

This was my 2nd time buying a home and it was SOOO painless !!! David was an amazing communicator. Megan (my loan Officer) was very attentive and Josh my building contractor checked in weekly after I purchased my home! just an Overall EXCELLENT experience.

My mom, sister and I built a KB Home in Shoreline Park and our experience was fantastic! From working with Paul in sales to Orlando in the studio for selections to Darin with our build, everything went great! We'll build again if given the chance!

Excellent Team! Smooth experience and company took care of everything

We had a wonderful experience throughout it all. Genesis and Garett always kept us well informed on the process and updating us on our home as it was being built.

The overall experience was great and we like our new home.

My Home purchase went smooth with all the help of Mr. Jordan

The mortgage service was slow, not efficient, and missed communication between the team members. They kept on asking to provide the same documents and not respond to email nor phone call.

It was good. Closed in two months, and very helpful team.

The KB home studio in San Antonio was the most exciting process of building my home, I got to customize my home which sets KB home home builders apart from other builders building in their price range

This home buying experience was phenomenal. From the 1st day to closing date are family has been made to feel special. Thanks for the amazing people that helped us throughout the process.

It took time to finished the house. (Signed the contract April 2022 and closed June 30, 2023). I was told that someone will come or call to follow up 30 days after I occupied the property. So far nobody showed up and got no phone call. I emailed the warranty services but got no response yet. Overall though I like KB homes, you can personalize your own design along with their own design team.

I had a very professional experience and would highly recommend purchasing a house from KB Home.

Joe, Sergio & Juan made the home buying experience very smooth from beginning to end!

Since the start, purchasing my home from KB, was not a good experience. The day of closing turned out to be a week of closing. Now that I’ve moved into the house, doors were not hung properly, the carpet was not tacked down correctly, it lifts from most of the corners in big sections. The living/ dining rooms tiles were not installed correctly. The tiles were uneven. I’ve been sitting in a construction site for a week and it looks like it’ll be longer. I feel like I’ve made a mistake buying this house. I’m so frustrated.

With this being our 2nd purchase with KB and communicating the concerns and issues we encountered with our first purchase, we assumed this experience would be different. First, we had issues with the lot on which we put our good-faith deposit. We were told the lot reserved for us could not have the plan we selected built on it due to city regulations. We were then given the option to have a different corner lot, and the build would be faster (February) because the city permits were already complete. This meant we had to accept options we did not want but agreed to because a faster build date is what we needed. Foundation was poured without our knowledge, and regarding the weekly touch bases with our project manager, that never happened. We had to reach out to get updates on the build's status. We had an independent inspector check the house as it was being built to ensure it was done to standard (several items were noted on the report(s) and went not being addressed/fixed). Fast forward, we were set to close and confirmed the appointment the day before. We show up and were told we have not signed off on the "completed home" and that the home closing would not happen. We sat there for over an hour, waiting for someone to tell us what was happening and what would happen. We have been in our home for a little over a month and are still waiting for repairs/corrections to be completed. The lack of communication is still an issue. Needless to say, this entire experience is right up there, passing the first experience we had. ... More

The responsiveness and care I was given exceeded my expectations! The project manager was always available, kind and professional. This is my first home purchase in Texas and couldn't be happier!

This a great house overall but comes with a lot of issues low quality materials and some really bad details from construction contractors !! Once I start looking around everything I find a lot of ugly things I have being fixing myself since I don’t trust them at all !!

Communication is lacking in my opinion. Lots of last minute things causing more stress. Construction did a great job and communication was good with them. They were on top of getting repairs scheduled timely. Getting the home move in ready inside and out was not completed to my satisfaction. It could have been mowed and cleaned up better.

I reported the sliding door is damaged and installed backwards, someone came to look at it and I never heard from anyone again. I had an access panel to space under the stairwell installed and found it was completely full of scrap sheet rock. That just screams we don’t car … why not properly discard scraps instead of leaving them hidden in my house, what else is hidden in my house? I dare not look in the attic. Overall the workmanship in my opinion lacks pride. My opinion has gone down since I moved in.

Less than average experience so far in this new community.

After we picked the house we wanted, nothing was good or great after that. Mortgage company was horrible. We did a walk through previously with blue tape and signed off. When we moved in, nothing was fixed we had marked. Trying to get them to fix anything was like pulling teeth and we had to do some of it ourselves. When someone spends over $400,000 on a brand new house, the buyer shouldn't have to do quality control in the contractors job. Do not recommend.