KB Home Reviews in San Antonio, TX

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PROS: The home seems fine and we're happy to be moved in. Most everyone was nice that we worked with. CONS: The building process was exhausting and painful. We were originally told it would be 6mo from initial contract, which turned into 1 year and 2mo. A lot of headache and frustration could have been avoided if there was good communication and expectation management. Unfortunately, last minute communication and delays led to mistrust and frustration. We had to extend our lease twice due to continued building delays and misestimated completion dates. KB generally "made it right" in the end but it was not without a lot of "fighting for what's right." One might blame it on COVID or material delays, which is understandable but the communication and projected completion of each stage was very poorly executed. Towards the end, we were pressured to close before the home was fully complete and that felt like a low blow just for KB to meet numbers for the month. Easy to read between the lines and not a good look. There was also poor communication b/t KB and their preferred lender. No one was on the same page for closing dates which made it nearly impossible to make an informed decision on when to lock a rate. We also had to change our closing date 4 times due to construction delays - a very poor use of everyones time and energy. In summary, the home seems good for the value but I would be prepared to have to stand up for what is right if you want things done right. Nothing happened fast and communication was lackluster. ... More

So if you're a 1st time homebuyer with no options, then this may be the right builder for you. Here's my process from beginning to end. Go into the sales office and take a look at the houses and decide if you want to buy or not. After that you get put on a waiting list where their mortgage officer takes at least a whole month to reach out to you after being told week after week from your sales rep that someone should be reaching out to you. Finally, the mortgage officer sees if you're qualified by giving you a ridiculous loan that sticks with you till closing day (so go with another lender). Then months go by before your sales rep finally reaches out to you to setup design studio appointments. The first appointment is virtual, so you'll have to go off your best guess if you want something or not based on pictures. Then second appointment is where you can see the material in your house in person; once all your choices, and you've paid up; you can't change anything. Even if they haven't started construction. Now the best part is the construction where you're excited to see how your house will turn out. You'll have to watch them build because they'll forget the things you've picked, so it's very important that you watch them closely. You get 2 reviews to see how far the house has come, and make suggestions/improvements. Now here comes to the closing process. Once you've signed off on your incomplete house (that they promise to fix); you get to close on it. After living in the house for 2 months you've come to find out that they won't fix the things they've promised to fix. For example, I've been out of a microwave for 2 months. There's some minor details I wish that were taken care of, but hey it was my mistake for trusting them. The house is nice, so that's why there's 2 stars instead of 1. ... More

Our family loves KB from Paul in Sales & Gloria in loans, but especially Darrin our Const. person who is still very responsive & this was even after closing. He made sure our home turned out beautiful even with the supply chain issues from the pandemic. We could not have done this without KB, but especially Darrin. Our family loves our KB home because Darrin made the process less overwhelming & so much more enjoyable because of his great knowledge & he treats you like family. Darrin is definitely a keeper & a great asset to the KB team & the community-the Canavati fam.

We had a great experience . Builder’s team always tried to help us with all the things that we needed, despite pandemic they always were and are open to help. We really appreciate their effort.

The Tx loan compared to NY was very frustrating and it took over 5 or more months before they denied me a loan and I had to start all over with a different company kept me anxiety extremely high for the whole tome

Great people to work with and quick with giving updates or responding to issues.

I am making the house into a home, but there are some things, mainly cosmetic, that should have been taken care of beforehand. The home has the potential to be great, but for right now, I can say that it is good. The sales team was amazing. The floor plan is awesome. I just feel that the "small stuff" was rushed and overlooked by whoever was to inspect it during the process.

Lack of communication, delays, poor quality control

A lot of amenities weren't fully adjusted. Some doorknobs have become loose and needed to be screwed back in, there are a lot of minor things that still have not been completed yet, like missing paint, broken cabinets, and response time to fixing these issues has been slow.

I've had a KB home before and was completely happy with it. This new home is beautiful and happy to be in it, although there are a few minor fixes that need to take place. I insisted on closing even though these fixes were incomplete. Still waiting on completion of these minor issues. Some electrical, paint work, etc. One very frustrating issue is trying to reach our HOA. I've called them several times, no one has ever called me back. I do not even know if I cam calling the correct HOA.

Several finished not done properly, a lot of delays n rescheduling to get things complete, house not complete by closing, took month after closing n a lot of chasing n following up to get things done. Still have things not completed

Slow to fix issues after buying the house.

Stove appliances are horrible do not suggest

Great people and a beautiful house

Your interior painting is very badly

Great house! Our builder Mike and salesperson Armando both kept us in the loop every step of the way! We felt like a true part of the process. Great customer service and craftsmanship! So happy with KB!

Visit the home site on a regular bases, the builder will try to get away with the craftsmanship. At the end the cosmetics will hide major problems. Point out every single issue as you see it and take pictures. And don't sign for the house unless you are completely satisfied with everything you chose to be installed.

Great customer service with the client always in mind

The responsiveness to all issues and concerns. We received a fair price for the home we purchased. The workmanship appears to be excellent.

I’m dissatisfied with the quality of cheap materials that KB Homes put into the building of the homes. Although they build the homes in great locations. Still the quality needs better performance, design and selection.

The attention to details of the workers.

The home buying process in the beginning was straight forward. There were some delays during the build phase and communication could have been better. We have been in the house for 3 months and we’re finding signs of port craftsmanship. Trying to get things fixed can be frustrating.

Great builder. Very responsive when issues come up.