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KB Home Reviews in San Antonio, TX

What San Antonio Homeowners Have to Say About KB Home.

Read all 1090 verified reviews from homeowners that built a new home with KB Home in the San Antonio area. San Antonio homeowners have rated KB Home an average 4.4 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.4 out of 5 stars in San Antonio Area

1090 Reviews in San Antonio Area

Ratings by Category

Overall 4.4

Quality 4.2

Trustworthiness 4.4

Responsiveness 4.3

KB Home in San Antonio Area

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Customer Reviews

KB Home - My salesperson was great to work with and very responsive to

  • Dalimari V.
  • Verified HomeBuyer
  • January 12, 2022
  • Converse, TX

My salesperson was great to work with and very responsive to issues

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 5

The whole team followed up with me weekly to provide me with updates

  • Jamil L.
  • Verified HomeBuyer
  • January 12, 2022
  • San Antonio, TX

I have seen many homes from different builders and I must say KB has the best quality, upgrade options, to make the home the way you want it. Other builders just have cookie cutter homes.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

BRETT was Awesome.

  • Edward C.
  • Verified HomeBuyer
  • January 05, 2022
  • Seguin, TX

Brett was awesome. He catered to our unique needs. He ensured our homes was complete and to standard. The small nick picky things we discovered were fixed as soon as we addressed it to Brett. I would buy any house he is the foreman for. I am just happy that he works for KB Homes.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Overall experience

  • Vamsee P.
  • Verified HomeBuyer
  • January 05, 2022
  • New Braunfels, TX

Frequent followups and updates.. great attention to detail

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Overall Buying Experience

  • Asma W.
  • Verified HomeBuyer
  • January 04, 2022
  • San Antonio, TX

The house was built very quickly and all issues that we had with it was fixed promptly after we moved in. I would recommend KB homes to whoever is trying to build a new home. Their neighborhoods always have the best exterior designs. Don’t believe me? Go to the closest one near you and take a look. You may end up wanting to look inside as well.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

KB Home - Good experience, and they gave you the opportunity to customize

  • Giancarlo M.
  • Verified HomeBuyer
  • January 04, 2022
  • San Antonio, TX

Good experience, and they gave you the opportunity to customize your home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Too much time to build

  • Louis P.
  • Verified HomeBuyer
  • December 29, 2021
  • Converse, TX

To0ok 10 months! constantly changing dates of when it would be finished. We wish they would pay more attention to details.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

KB Home - Communication was great.

  • Mike V.
  • Verified HomeBuyer
  • December 29, 2021
  • San Antonio, TX

Communication was great. All concerns no matter how small were handled with urgency.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Kb homes are beautiful, very affordable, and modernize.

  • Chinedu O.
  • Verified HomeBuyer
  • December 22, 2021
  • San Antonio, TX

Kb homes are beautiful, very affordable, and modernize. We are happy that we bought a home with Kb and we are enjoying our new home built from scratch.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

KB Home - They never promised me a closing date and suddenly wanted to

  • Ignatius G.
  • Verified HomeBuyer
  • December 22, 2021
  • San Antonio, TX

They never promised me a closing date and suddenly wanted to close when I wasn't ready and were going to charge me a fee of $100 per day. that got waived because of my complaint and the construction manager couldn't get it ready.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Great Salesman and Loan officers

  • Roderick M.
  • Verified HomeBuyer
  • December 21, 2021
  • San Antonio, TX

Overall a great experience and the most bang for the buck.

Total Score 4


Quality 3

Trustworthiness 2

Responsiveness 3

communication throughout process

  • Tarea S.
  • Verified HomeBuyer
  • December 20, 2021
  • San Antonio, TX

Wonderful Experience and Great Builders! Enjoyed the experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Very pleased with purchase

  • Krystal G.
  • Verified HomeBuyer
  • December 17, 2021
  • Bulverde, TX

The home buying experience was wonderful. Nice interactions with everyone involved, great value for the price paid, I liked the options offered. I like the warranty provided and the follow through from the builder to make sure I was happy with my purchase. The HOA is easy to deal with, the neighborhood is well maintained. Overall, I am pleased.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The waiting time for response is forever. No one gives me a certain date to fix up things.

  • Lily N.
  • Verified HomeBuyer
  • December 16, 2021
  • San Antonio, TX

Been waiting for someone to come over and fix things but nobody contacts me to give me a certain time. Disappointed!

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 1

Love the experience

  • Margaret G.
  • Verified HomeBuyer
  • December 15, 2021
  • Bulverde, TX

Love the responsiveness especially with Rick, wes they are the best.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Sales team is awesome!

  • Morgan R.
  • Verified HomeBuyer
  • December 15, 2021
  • Bulverde, TX

The sales team is amazing! We worked Bailey and she was so attentive to our needs. Because of her I would buy another KB home. Our house is beautiful and we are happy with it. Scheduling for fixes during our 30-day warranty check in has been a struggle and there needs to be some improvement there. All-in-all we have been happy.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 3

KB Home - All the staff was very helpful

  • Michael H.
  • Verified HomeBuyer
  • December 14, 2021
  • San Antonio, TX

All the staff was very helpful

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

What stood out was the communication and updates on the build and the customer service.

  • George F.
  • Verified HomeBuyer
  • December 09, 2021
  • San Antonio, TX

That KB is a good builder and has very good reviews.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good

  • Khup K.
  • Verified HomeBuyer
  • December 07, 2021
  • San Antonio, TX

Good for my family

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Very satisfied and good quality homes

  • Navaneethan B.
  • Verified HomeBuyer
  • December 07, 2021
  • San Antonio, TX

Very satisfied and good quality homes

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

KB Home - Took a year to build .

  • Anonymous
  • Verified HomeBuyer
  • November 30, 2021
  • Converse, TX

Took a year to build .

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Attentiveness to my inquires

  • Steve B.
  • Verified HomeBuyer
  • November 28, 2021
  • New Braunfels, TX

It was a great experience . It was my first home and I didn’t know what to do or expect… they made it easy

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Excellent customer service and responsiveness!

  • Javier R.
  • Verified HomeBuyer
  • November 17, 2021
  • New Braunfels, TX

Excellent customer service and responsiveness!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Our dream home disaster

  • Michael S.
  • Verified HomeBuyer
  • November 17, 2021
  • Bulverde, TX

We closed in late September. That same weekend our entire kitchen and most of our LVP had to be ripped out because of water damage caused by a faulty dishwasher setup. We were in the house for nearly a month, then found out we had mold. We have since been removed from the home awaiting remediation. This has been an absolute nightmare, but we are working through the remaining issues. Additionally, the overall build quality was average at best with some areas still needing repairs or rework. All of this after almost two months after closing. I wouldn't do it again.

KB Home responded:
Hi, Michael, thank you for your feedback. If you would like to be contacted by a representative of KB Home to discuss any concerns, please let us know. You may e-mail CustomerRelations@kbhome.com for assistance. – Brian

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 2

KB Home - Timely, organized, good communication

  • Nichole D.
  • Verified HomeBuyer
  • November 17, 2021
  • New Braunfels, TX

Timely, organized, good communication

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 5