KB Home Reviews in San Antonio, TX

The sales and construction team are excellent, very responsive to our home needs.

Love my first home and love the sales agent, contractor, designer, everyone was so easy to work with!!

Genesis and Darin were extremely helpful, they went up and above trying to always make us feel excited and very happy throughout the process.

Yes I would like others to know about this builder

Excellent staff at sales and design center. Workmanship and sod use is not the best.

Friendly staff all around. Helpful and work hard.

Norma and Kullen are awesome! They answered all my questions right away and if they didn’t know the answer they would get back with me right away.

We love our house, but we had to move quickly so the walk through was fast and now we are seeing small details. The main issue that we had/have is some of the light fixtures and fire alarms are popping off.

Overall I am happy with my home, small little issues that they are taking care of but overall I am happy with my home and they get a 4 out of 5!

Paid attention more in the construction.

Our Salesman, Scott and our Contractor, Steve, were/are perfect examples of what it takes to walk you through your project and do what it takes to do it right...give the best customer service possible. There were a couple others that did or said things that almost made us walk away. But, because of these two men, we are in our KB Home and we are enjoying our Home. Even now, after 1 1/2 months, our contractor, Steve, is following up on issues to make sure everything the way things are supposed to be.

The process of buying a new home is very daunting. I would suggest talking to other other people first to get some insight. Not all home buying experiences are the same. Make sure your finances are in order because, you will be required to offer up a lot fo information. I also, suggest reading the home buyer 101 guide you can find online. Make sure your builder stays engaged with you. I think the most important thing to do is read and ask questions. I have to admit I did feel rushed going to the studio. That is one of the things that I hated about this experience. I hate to be rushed especially when it comes to my money. It's not not just a house it's your home. Don't let anyone rush you or try to tell you what you want. I can't really complain because, I had a great realtor. So, my experience was not as bad as I've heard other people say it is. I feel that I was ready Ive been planning for this day for over 15 years and finally took the plunge. ... More

It was a great investment

Be careful when purchasing in this community. Many of our issues that were blue taped before closing went ignored and are still getting “fixed” 3+ months later. Lack of communication from building manager and lack of quality control. This is not our first home, nor our first KB Home, but the quality and craftsmanship has gone down. Disappointed for sure.

The house itself is beautiful and located in a great area. The quality of workmanship is decent, though the contractors sometimes leave much to be desired. Overall, we are grateful for the finished product and have enjoyed living here. However, after some time, we've noticed that certain shortcuts were taken during construction. It's important to be aware that while you'll get good value for your money, the building process tends to move quickly, and some corners may be cut by the builders.

It was pretty seamless for the most part. At a certain point in time, my on-site sales rep had been moved and there was no follow-up or redirect to a different rep who was still at the community. We kind of struggled on that aspect for a little as our only point of contact became either our Loan Officer , Tammy, who Was AMAZING, or Tony our project manager. Some questions felt like they needed to be directed to someone not even stationed at the property site any longer, and also having that sales rep presence would have helped with applying follow up to requests or inquiries made to the construction team and creating a sense of urgency to a necessary degree. In that sense there was a shortcoming from KB to not facilitate that process more seamlessly. Also, my cousin got a house down the street and was welcomed with a blanket and KB home box of other goods, we did not get so much care. Could really care less about that- however it goes back to the principle of the issue of not providing that same level of customer service and relations that we initially received and expected through out. As far as quality, every aspect has a human touch so nothing could really be perfect, however it did bother us that our studs, walls, and trusses were all framed after really heavy rain and thus made all boards muddy. Something we still see on exposed members in the garage and in the attic as well. ... More

The house is very nice. But the work done at the end is a little bad.

The 30 day warranty isn’t that great

I’m happy to my new home…. But when I came and check little by little I saw some of mistake they made… at first I try to inform them and they respond, after for a long time wait it only 2 visit… they don’t even update me and reply to my message I even take picture that need to fix… I know there are busy but atleast reply me if they gonna do it or not!.. I’m also a customer that spend money to my house. I’m sad I know for them that’s little things, but for me I’m so dissatisfied because that little things supposed to be fix at the first place! It’s funny that little things they don’t pay attention in a first place, so I’m wondering since I’m new and really dont know about need to check to a new build house, I didn’t notice right away all the mistake they made! I wish I have enough time to stay so I have time to check what else need to address. They even forget some of there stuff in my garage, even the things need to re order.. still in here— no update when they gonna order to replace it, I message the Guy who incharge but no reply! Well maybe because they already close the deal that’s why.. so they don’t bother to update me even care to reply to all of my concern.. PS i will never message that guy! I’m so disappointed ... More

Sales, construction manager and warranty rep were only good thing/helpful ones about our home buying experience.

The loan team made it easy always keeping me updated on the status and any information I need. The build quality is good, not perfect but good happy with our new home.

Although Abraham was in finance he made sure to get us in touch with the appropriate personnel to meet our needs.

Belinda was very receptive and helpful during the buying and closing process Scoot was very helpful in the move in and when we needed any repairs and touch ups

I would say our experience was up and down as first-time home buyers. I do think the process was interesting. You need a lot of patience as it took us almost a year to build. I do think that they would have clear contact information once you move and the communication could be a little better also who you need to contact for what since you have a warrant on the house?

This has been a rollercoaster ride! I think what I will take from this whole experience is COMMUNICATE! & Make sure your sales rep is around after you sign the papers/contract because he disappeared like David Copperfield-