KB Home Reviews in San Antonio, TX

The craftsmanship from the contractors are very subpar painting was terrible more paint on floor than on walls cleaning crew did terrible job brick work had huge gaps in brick finally got repaired flooring very cheap chips way to easy need to have all replaced

You get a lot for the money. Details and craftsmanship are completely missing.

The grass of the house arrived dead and stayed dead. I have several cracks in the walls. The water filter for my house has not yet been delivered

Great overall experience. Everyone has been super helpful and the build process has been very easy, smooth, and comfortable.

My salesperson was great to work with and very responsive to issues

Winn & Juan V were fantastic! Easy buying process through Winn. Juan made sure the build was completed correctly and on time! Both men were extremely professional. Only issue we ran into was with funding... I would advise using an outside lender instead of KB (sorry not sorry).

Communication in the beginning could have been a little better, however, overall I feel I made a good decision. I love my new home.

Overall great experience for first time home buyer

KB was easy to work with and answered every concern we had.

We were very excited about purchasing our new home, and we were told it would take about 9 months, it turned out that it took about 13 months. We were informed as the months and weeks leading up to closing. We defiantly love our new home and can't wait to make it our own.

The initial or first few interactions with each employee encountered was a fairly pleasant experience. During the build of 8 months and 3 weeks as long as there was nothing to have any concerns about, things were great. Most of the time it took to build the house went smoothly. However, there are a handful of opportunities that need definite improvement to maintain customer satisfaction. SALES (Jourdan): First to begin, the sales rep. After signing the initial documentation and expressing our interest in purchasing a home from KB (earnest money), the sales rep was no longer to be seen. Weekly email status updates were days sometimes weeks behind of what the true status of the house build. We would often know what was happening with the house by going by each week ourselves and walking into the house. The simple drive-by photos seemed like the same photo for weeks at a time sent via email with minimal updates included. DESIGN CENTER (Sarah): Overall the staff at the design center were friendly and helpful, but there were moments during the process that just were not relevant to our design choosing process. One example is the rep’s venting about the hose bib placement on their own build. This did not help provide relevant information to our own home. Had the selection been focused on our own build, I would have opted to add on a third hose bib on the opposite side of the front of the house closer to the front door. Additionally, the laminate wood flooring that we chose for our home was praised as being durable and long-lasting; however, in the short time we have lived in our home we have encountered many instances where the floor needed to be repaired from work done during the final stages of the home build. There are divots in the floor and scuffs that are noticeably visible. Point is, the quality of the floor is not living up to the praise that was given by the design center which is unfortunate because the flooring was an upgrade. BUILD PROCESS: We are very fortunate homeowners when it came to the build process of the home. It may be slightly due to our multiple visits during the week, but I would like to think it really is because of the workers on the site are skilled masterfully in their craft. There were minimal complications during the build of our home. Although, it was a little unnerving to have gone through four different construction managers during the 9-month process. The initial construction manager was late in scheduling our first construction appointment to explain the process of the build. Our first meeting with Garrett was held at the one of the model homes to discuss the foundation and look over the approval from the city of the foundation. We did not go to the site to see and have the foundation/land explained. Foundation was built and laid (land clearing, wood structure for foundation outline, bagging, pipe placement, cement pour) between November 13, 2021 through December 21, 2021. While I do not take it lightly to receive the explanation on how the foundation of the home was designed and built for our specific home, there was lag time from completing the design selections on October 30, 2021 to the first construction meeting January 13, 2022. Upon Garrett’s departure from KB he did notify us that February 11, 2022 would be his last day with the company and provided us the contact information for our new point of contact. The following construction manager(s) that were assigned to the Dove Heights community communicated and responded within a reasonable timeframe when questions were asked about the home build. The second construction meeting was scheduled for the frame walkthrough with David on April 8, 2022. David met us at the homesite and walked through the entire home explaining the frame design, build, and structure. The process was thorough and explained well in terms that a homeowner could understand and appreciate. While David was overseeing the construction of our home, he was communicative and responsive. We had a great experience in working with David for the short time he was assigned to our home. Our next construction manager whom was assigned to our home has been the most professional employee of our experience at KB. Duane has graciously walked us through the final build of our home and sought out to make sure any necessary repairs that were needed from the construction of our home were addressed timely and accordingly. Duane’s service and attention to detail did not go unnoticed. He was never bothered in providing us information on how to take care of our home as a new homeowner. As a new homeowner, it was through his customer service and leadership that really bettered our home buying experience with KB. There were many instances through the process that we had considered going elsewhere due to the lack of service or unprofessionalism that we experienced throughout. There were however some key employees that really improved our experience and helped drive home our decision in staying with KB. We strongly believe in giving honor where honor is due. We would personally like to thank the following individuals for their professionalism, integrity, honesty, attention to detail, and most importantly their service provided to new homeowners. Loan Officer Terri who I believe is no longer with the company. Loan Processor Faran – Faran! Thank you a thousand times more for your patience with us and your mad skills in loan processing. That was not an easy feat and you made the process run smooth like a well-oiled machine! Construction Managers – David, even though our time was short, thank you for your expertise and support! Most importantly, Duane! My husband and I truly appreciate all that you do! You are a huge asset to this company and if it truly was not for you and Faran I think we would have walked away months ago. You understand the importance of a person investing in a home purchase which is no simple task on all accounts. Thank you for your cus ... More

We did everything virtual and love how our home turned out.

This is my second KB home and being familiar with their processes it made it less stressful.

KB home construction facilitated an fully transparent construction phase to close out with me. Garrett was always replied to my texts and calls promptly. He made himself readily available to discuss my concerns and answer my questions , even to meet me on the home construction site to explain the construction process and facilitate solutions to my concerns.

The sales and construction team are excellent, very responsive to our home needs.

Very happy with my new home. After moving in we have found minor details and same were noted by our Engineer, Joey and all were taken care of promptly. Very happy with the attention given on matters.

KB Homes has been diligent to respond to the items found by my home inspector. They did not argue about any of the findings. I agree with the appraiser that this home is of average build in quality. My loan officer and project manager have always been available to address my needs. They represent KB Homes very well.

They guys have beeen great as well as page. Sergio and Juan and all the others that have come assist me.

Mortgage team was extremely diligent and worked with me to get everything I needed. Project manager was also great. Sales team added unnecessary pressure when I was in the middle of selling my other property but I am very happy with my new house.

All departments were responsive to my questions and concerns. Love the finished product

The design choices available are awesome. The whole process from start to finish was well thought out. The KB team delivered, especially Marvin and Jeff. I love this house.

Our sales manager and building manager were the best and most reliable understanding helpful out of everyone. They seemed to actually care about us as people not just trying to make a sale or be done. They continued to check on us days and weeks after moving in, we’re responsive to questions or recommendations and friendly at every turn.

He was more than helpful.

We love our new home and are very happy with it. There were some delays along the way that could have been handled much better or avoided all together. Considering the climate of the economy being upfront, honest, and fully transparent about the time it will take to complete the home is essential. 15-18 months is a realistic timeline and knowing this upfront would have saved us a lot of money and stress. For those buying once you are in your home it is all worth it, but prepare for it to take over a year to complete and you won’t be disappointed.

We purchased a home that the original buyer could not get financing, the home was selected and all the option were selected. When we agreed to buy the home there was not even a foundation poured. It would of been nice to at least have a few design options since we were purchasing a fallout home. I understand how things are ordered in the design phase but would of expected a few concessions, other that that we are satisfied with the home. The support from the construction manager, Mario Luebano was top notch, his attention to detail and genuine care for customers satisfaction was far and above our expectations. ... More