KB Home Reviews in San Antonio, TX

The Financial part was great.

The floor plans and model home

LeMonte has been a great contact during the entire building process and after we moved in. He checks in to see how we're doing and always so nice. I am happy we went with KB Home to be our first homebuyer / new construction experience.

I had an overall good experience except for when i needed to communicate with the financial consultant. He would take days to respond to messages. After moving in when repairs needed to be made it was annoying to have different people come in different days rather than have all the repair me come out on the same day which meant i had to get multiple days off work. And some worker would not even show up on the day they were scheduled.

The loan process was very stressful and the communication between us and loan officer was stressful. They need to work on better communication

More design process when building a new home.

Construction crew is great. Sales team is slow to respond

I received my house on September 27, 2024 and to date they have not fixed all the defects that my house has. The last repair date is for next November 20, 2024, I hope they finally finish with all the details they left in my house

KB is great, but unfortunately not so great at correcting deficiencies. I have been waiting for several issues (i.e. siding, tile, plumbing, fence, gate, garage floor detailing, drainage) to get corrected. Some issues were (partially) corrected while others have been completely ignored. There is a need for better quality workmanship. Terrible work on the backyard fence and gate. Drainage is not a thing to KB. If you buy from KB I strongly recommend you get all issues resolved before you move in. Otherwise, issues may not get resolved. Once again, I love my home but not the quality of the work. It seems as if contractors are in a hurry to get done and move on to the next project, sacrificing the quality of the work. I think is unfair to KB as their contractors could do a better job inspecting and making sure workers are not doing what I consider to be "Extremely messy work". ... More

Do not fill out any surveys until at least 30 days after closing. I emphasize do not fill out that survey at closing. Project managers need accommodate buyers working schedules and meet after 5pm and possibly weekends just like sales. Buyers shouldn't need to loose pay to schedule fixes to poor workmanship and sub standard materials

KB Contractors doing poor workmanship. AS Stated Before K-Mark Quality Parts stated as Upgrade quality. KB Only Cares about the Rating not resolving the issues THREE STARS bordering on 2

Everything is OK (overall)! I really like the location but I had many experiences with construction side where I did not like their service.

Excellent attention from the loan officer and the VP throughout the process solving doubts and looking for the as if, unfortunately, a great area of ​​opportunity with the seller, construction and customer service, will improve.

Was not happy with the craftsmanship put out by contractors. Sub par at best

prepare to be very patience!

Honestly right now it isn’t going well.. I asked for a brand new house which I got thanks to you guys and we love it!! But the issue right now is the house got done about a month ago and were having bugs issues and there’s nothing really going on to fix the issue. My wife has been waiting for a phone call back since Monday and nothing has happened. A little disappointed.

no pride in workmanship and cheap materials

This was our first time purchasing a home and to say it was stressful would be an understatement. Nevertheless, the team here at KB had our back especially the builder Jeff.

Jeff, Daniel , Paula and Belinda turned a frustrating buy into a very good buy due to there professionalism and caring attitude towardsour needs. They completely saved the day when they took over our loan. I"ve never had anything but good things to say about these four individuals.

Thomas was great to work with and very responsive to our needs and concerns Others should know that build time did not meet times that were promised

Make sure you view construction carefully. A lot of issues still with house. Some areas are not even. It’s been a month and still trying to fix issues.

Communication with sales rep was difficult. Due to shortage and winter storm pushed back move in dates. Great Experience with everyone else, on the KB team. We love our home

Pretty good so far. Time will tell.

Marcell, our salesman was nice in person but at times not very responsive and seemed to lack knowledge of products and building procedures. He was also rude to our agent a couple times. Once we finished that part of the process working with Joey was a far better experience. He was super responsive and went put of his way to help us and explain anything that needed to be explained. He was flexible with scheduling and didn't mknd going the extra mile.

Hire a third party inspector. AC unit behind master bedroom, is noisy (classic 1675).Toilet water level is very low. Openings in parts of the fence, pets can get out of the yard. Light switches throughout the home are at different levels.