KB Home Reviews in San Antonio, TX

Underwriting ruined the whole experience because VANESSA never knew what she was doing and constantly requested duplicates or conflicting information.

The quality of counter in bathroom is poor lots of scratches already.

Love our new home. No real issues, although we do still have two outstanding items for the construction team to resolve. New cabinet doors for the master bath are on order so I'm sure that's the hold up. However, we've been waiting quite a while to have mortar scrapped from our walkway to the front door, etc. Not sure what the hold up is there but it certainly does detract from the appearance of the outside of our home.

Workmanship needs more attention to detail

We are enjoying our first new home.

The process was ok. The homes are builder grade nice, but can really be outstanding if you upgrade certain things. The staff is nice. Everyone is kind and friendly….understanding and patient. A good company to work with. The made a first time home buying experience go smooth.

Pleased with my experience with KB homes

There were a few minor things which weee identified when I did the final walk through which needed attention. I was promised that everything would be made right. I can see now that promise was only good until I completed the homeboy survey sent out. Tony had made sure get a few things fixed before the survey got to me. However, since the survey was submitted, all other things on the list have been quickly forgotten about. As a result, my front door leaked water during a recent heavy storm because the weather stripping was not correctly installed on the front or back doors. Had I not been home at the time of the storm, my entire living room would have been flooded. Please note, part of the carpet did in fact get soaked and I had a huge amount of water to mop up at the entry. I notified Tony about this and he stated that the previous installed of the weather stripping was no longer being used by KB, but he has yet to send anyone to correct this problem. I was also promised a set of blinds for the master bathtub window. The company who was supposed to install them has not delivered yet. There was paint drops on the kitchen cabinets and no one has come to clean them or the sticky glue on the vinyl flooring. I see now that my mistake was in completing the big survey they hounded me about shortly after I closed. If that was all it took for my home’s problems to be ignored so quickly it makes me wonder what will happen if I ever need to file a warrant claim. I don’t like to be constantly calling to make complaints and it should not require such rude behavior to get things made right. It’s don’t know it Tony will even see this review, but this is my last chance to voice my concerns and at least get a message out to other buyers do not be quick to submit your home buyer survey if you have anything thing which was not completed or don’t incorrectly during the construction of your home. Once that survey is in, they will forget you fast ... More

Josh made the loan side of buying a house a breeze! He checked in on us weekly and was always ensuring all of our questions were answered. He even continued to check in on us well after moving in. We have been waiting on a few final touch ups for the house and Josh even reached out recently and offered to help see to those getting done.

Overall experience is good. Definitely will be buying again.

This was my first time buying a house and there were great moments and not so great moments. Adrian, the construction manager was AWESOME and Exceptionally thorough!! His work ethic is top tier! Overall, communication and clarity about what to expect and the process, specifically the closing process, could improve.

We could have been provided a lot more detail about the buying process and what actions were expected of us and your company. In the end, it all worked out for the better and we're very happy about our purchase. As with anything, there were serious glitches throughout the buying procedure and final purchase. Some of those glitches caused extra expenditures by us and delayed closing, considerably. We weren't happy when that happened and, at some times, wished we could cancel the purchase completely. But, we didn't do that and we completed the process and feel it was the right thing to do.

It took time to finished the house. (Signed the contract April 2022 and closed June 30, 2023). I was told that someone will come or call to follow up 30 days after I occupied the property. So far nobody showed up and got no phone call. I emailed the warranty services but got no response yet. Overall though I like KB homes, you can personalize your own design along with their own design team.

I recently had the experience of building a home with KB Home, and overall, I was very happy with the process. The company was professional and efficient, and they kept me updated on the progress of my home throughout the construction process. I also appreciated the fact that KB Home offered a variety of customization options, so I was able to make my home exactly what I wanted it to be. However, there were a few areas where I felt that KB Home could improve. For example, the execution of some of the finishing details was not as good as I would have liked. There were a few small mistakes, such as bad paint jobs, lack of attention to details, roof leaks and cabinets that lacked proper painting. Overall, I would still recommend KB Home to anyone who is looking to build a new home. However, I would advise them to be vigilant of the execution and finishing details. If you are willing to do that, you will be very happy with your KB Home purchase. Here are some tips for being vigilant of the execution and finishing details during your KB Home building experience: Be present during the construction process as much as possible. This will give you a chance to see the work being done and make sure that everything is being done to your satisfaction. Ask questions if you see anything that you are not sure about. The construction team should be happy to answer your questions and explain the process to you. Keep a detailed record of any problems or concerns that you have. This will help you if you need to file a warranty claim later on. By following these tips, you can help ensure that your KB Home home is built to your exact specifications and that you are happy with the finished product. ... More

I had a overall pleasant experience with KB

I really enjoyed being able to pick out special finishes with my KB Home. The design studio experience is what sold me on the process. The build process was long but that is understandable when you want things done right. I think the overall product for the cost is a good value, especially for first-time homeowners. I would recommend KB Homes to new homebuyers looking for great value- However, don't expect too high-end of finishes within the home. We wish the carpenters would have been more concerned with the quality of the frames around the doors and baseboards. However, we appreciate the responsiveness of Alvaro to take care of things after we have closed on the house. The real gold star goes to Jared with KBHS Loans for seeing us through the finish line with our home loan process- we had a horrible loan officer for about 6 months and then got transferred to Jared and he made the process much more enjoyable and stress free. ... More

Great customization options for your home! The construction crew are great and very responsive and helpful. Just wish we would have started new build before rate hikes. Very pleased with our new home. It was a long process with ups and downs but glad we proceeded.

Just your typical new low budget but high price tag new construction builder. Corners were cut in order to get to next house. It appears that some processes were done by unskilled workers because the end result looks unfinished unprofessionally done. Overall decent house but could have been better considering the price.

Has been very good in dealing with home builder great customer service.

Everything was relatively smooth. We thought that everything would be perfect and there are some flaws but that is to be expected. Overall experience 8 out of 10 just because we were in contract for so long with so many delays that wasn’t really communicated in the best way

The builder is very good when you check each stages of the building process in your house, if you forget anything you paid for during upgrades you will not get it in your house as they have so many houses they are building at the same time. Overall if you let them know what you paid for, you will get it in your house.

Everyone was really good at what they did!

Took a year to build .

I would like other home builders to know about KB Home that they have reputed for building quality new construction homes.

Overall had a great experience with the KB team.