KB Home Reviews in San Antonio, TX

KB personal are professional and issues are fixed in a timely manor. Only complaint is the number of cosmetic issues the home owner is left to fix and lack of attention to detail. Overall would recommend. Wish the options seen in the model home were offered during build. Large amount of poles, boxes, and in ground panels will need creative landscaping to cover in the front yard, could've at least been placed in a straight line not scattered. Beautiful exterior and Floorplan. Left with a few projects to fix rushed work on the inside but nothing that has caused major issues.

Yes I would like others to know about this builder

Friendly staff all around. Helpful and work hard.

Overall I am happy with my home, small little issues that they are taking care of but overall I am happy with my home and they get a 4 out of 5!

Paid attention more in the construction.

Our Salesman, Scott and our Contractor, Steve, were/are perfect examples of what it takes to walk you through your project and do what it takes to do it right...give the best customer service possible. There were a couple others that did or said things that almost made us walk away. But, because of these two men, we are in our KB Home and we are enjoying our Home. Even now, after 1 1/2 months, our contractor, Steve, is following up on issues to make sure everything the way things are supposed to be.

Need to have better workers. My wzter lines were crossed and had to have a big part of my kitchen wall cut off to fix it

My husband and I had a good experience while purchasing the home but it was the experience after that could have been better. There were small things here and there that needed to be fixed after the move in. It felt a little hard to get someone to come and fix those issues at times and that was a little frustrating.

One thing I do agree is when something is wrong they fix it right away. the buying experience was awesome. the sales team were amazing. The onsite contractor was good just promised to many ting he couldn't deliver. so that why I gave it three stars on trustworthiness. But I let everyone were I bought my house and who helped me from the sales team.

Home is great still waiting for reply back from Customer Service.

The loan team made it easy always keeping me updated on the status and any information I need. The build quality is good, not perfect but good happy with our new home.

Belinda was very receptive and helpful during the buying and closing process Scoot was very helpful in the move in and when we needed any repairs and touch ups

This has been a rollercoaster ride! I think what I will take from this whole experience is COMMUNICATE! & Make sure your sales rep is around after you sign the papers/contract because he disappeared like David Copperfield-

It was a long process from beginning to end, but nothing longer than what they quoted us in the beginning. Everyone in the process made themselves available for any questions we had and even after we moved in. My loan officer, Brian was great and took the time to explain everything to me. Lori was also super fast with responses and answers to questions.

Overall, we are happy with our home but we have had a difficult time getting paint for touchups. We went to Sherwin Williams where the paint contractor gets his paint but were told that it’s only available in a 5 gallon can. We tried getting some from the paint contractor but he never showed up as promised.

The timely response is a little slow.

I've had a KB home before and was completely happy with it. This new home is beautiful and happy to be in it, although there are a few minor fixes that need to take place. I insisted on closing even though these fixes were incomplete. Still waiting on completion of these minor issues. Some electrical, paint work, etc. One very frustrating issue is trying to reach our HOA. I've called them several times, no one has ever called me back. I do not even know if I cam calling the correct HOA.

If they would finish right the first time and not have to come back to fix things ,our experience would have been great .

Wait at least 2 or 3 months before moving in, do not sign walk thru papers until everything is fixed first. If you have money TELL them you or someone else will paint the house because the paint they use is cheap and most of the painter's don't know how to paint and get it all over the floor. Use a simple square and tape measure because the guys that slammed it together DIDN'T.

After 3 months of buying the home, several issues still remain. Some were fixed in a timely manner but others took a long time.

Genesis was the true motivating force. Kind, helpful and always keeping us informed. Design studio session would have been overwhelming if not for the supportive and positive attitude of our representative. Financial

The Mortgage Loan Originator was amazing! When there was an issue (unfortunately there was an unusual amount), she helped fix it. She knew how to empathize with me during the home buying process and I have enjoyed working with her! I recommend that you request her by name if you are making a home purchase with KB Homes. KB Homes (for unknown reasons) has a ton of red tape that customers must go through before getting to the finish line but having someone like my Mortgage Loan Originator in your corner will help alleviate the pain. Thank you!

Service in person was fantastic. Service over the phone was mediocre. AC stopped working after 2 months due to poor drain installation but I didn't have to pay for the repair.

A lot of little issues but construction manager is awesome at taking care of issues!

The house is very nice. But the work done at the end is a little bad.