KB Home Reviews in San Antonio, TX

If they would finish right the first time and not have to come back to fix things ,our experience would have been great .

Wait at least 2 or 3 months before moving in, do not sign walk thru papers until everything is fixed first. If you have money TELL them you or someone else will paint the house because the paint they use is cheap and most of the painter's don't know how to paint and get it all over the floor. Use a simple square and tape measure because the guys that slammed it together DIDN'T.

After 3 months of buying the home, several issues still remain. Some were fixed in a timely manner but others took a long time.

Genesis was the true motivating force. Kind, helpful and always keeping us informed. Design studio session would have been overwhelming if not for the supportive and positive attitude of our representative. Financial

Service in person was fantastic. Service over the phone was mediocre. AC stopped working after 2 months due to poor drain installation but I didn't have to pay for the repair.

A lot of little issues but construction manager is awesome at taking care of issues!

The house is very nice. But the work done at the end is a little bad.

I’m happy to my new home…. But when I came and check little by little I saw some of mistake they made… at first I try to inform them and they respond, after for a long time wait it only 2 visit… they don’t even update me and reply to my message I even take picture that need to fix… I know there are busy but atleast reply me if they gonna do it or not!.. I’m also a customer that spend money to my house. I’m sad I know for them that’s little things, but for me I’m so dissatisfied because that little things supposed to be fix at the first place! It’s funny that little things they don’t pay attention in a first place, so I’m wondering since I’m new and really dont know about need to check to a new build house, I didn’t notice right away all the mistake they made! I wish I have enough time to stay so I have time to check what else need to address. They even forget some of there stuff in my garage, even the things need to re order.. still in here— no update when they gonna order to replace it, I message the Guy who incharge but no reply! Well maybe because they already close the deal that’s why.. so they don’t bother to update me even care to reply to all of my concern.. PS i will never message that guy! I’m so disappointed ... More

Sales, construction manager and warranty rep were only good thing/helpful ones about our home buying experience.

New home buying experience was not bad, kept us pretty up to date. Minor issues after move in that are still being addressed. Getting those issues fixed is taking awhile. Home is nice but can tell some stuff was built in a rush

They never promised me a closing date and suddenly wanted to close when I wasn't ready and were going to charge me a fee of $100 per day. that got waived because of my complaint and the construction manager couldn't get it ready.

Everything is very quick except the building of the house. A lot of unexpected issues pop up.

Better make sure you get all your final adjustments taken care of before you sign the final papers because at least one of the construction managers will ignore you after that!!!

The walk throughs were a bit rushed, and didnt give us the time to fully walk through the home to point out touch ups and or defects. Also noticed alot of the neighborhood has built in sprinkler systems and this was never an option for my fiancé and i .

Thanks Thanks Thanks Thanks Thanks

Keep in touch and ensure things you added on are actually being installed.

KB home has balance of $500 with me for 60 days Early Money and No return. Why??? Any body not know. The customer service never give solution. The vender same way.

All issues to date have been resolved or are scheduled to be, within a timely manner.

- Great customer service by Rey. - Low quality & attention to detail / finishes. - A/C has broken down 5 times within a month span.

Overall it was a good buying experience.

The Financial part was great.

The floor plans and model home

LeMonte has been a great contact during the entire building process and after we moved in. He checks in to see how we're doing and always so nice. I am happy we went with KB Home to be our first homebuyer / new construction experience.

I had an overall good experience except for when i needed to communicate with the financial consultant. He would take days to respond to messages. After moving in when repairs needed to be made it was annoying to have different people come in different days rather than have all the repair me come out on the same day which meant i had to get multiple days off work. And some worker would not even show up on the day they were scheduled.

More design process when building a new home.