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KB Home Reviews in San Antonio, TX

What San Antonio Homeowners Have to Say About KB Home.

Read all 968 verified reviews from homeowners that built a new home with KB Home in the San Antonio area. San Antonio homeowners have rated KB Home an average 4.4 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.4 out of 5 stars in San Antonio Area

968 Reviews in San Antonio Area

Ratings by Category

Overall 4.4

Quality 4.2

Trustworthiness 4.4

Value 4.4

Responsiveness 4.3

KB Home in San Antonio Area

View Homes

Customer Reviews

Courtesy and helpfulness of sale and design personnel.

  • Victor L.
  • Verified HomeBuyer
  • February 17, 2021
  • Boerne, TX

Genesis was the true motivating force. Kind, helpful and always keeping us informed. Design studio session would have been overwhelming if not for the supportive and positive attitude of our representative. Financial

Total Score 4


Quality 3

Trustworthiness 4

Value 5

Responsiveness 3

Mortgage Loan Originator

  • MICHAEL K.
  • Verified HomeBuyer
  • February 15, 2021
  • Converse, TX

The Mortgage Loan Originator was amazing! When there was an issue (unfortunately there was an unusual amount), she helped fix it. She knew how to empathize with me during the home buying process and I have enjoyed working with her! I recommend that you request her by name if you are making a home purchase with KB Homes. KB Homes (for unknown reasons) has a ton of red tape that customers must go through before getting to the finish line but having someone like my Mortgage Loan Originator in your corner will help alleviate the pain. Thank you!

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

OK

  • Jeffrey S.
  • Verified HomeBuyer
  • March 24, 2020
  • San Antonio, TX

Service in person was fantastic. Service over the phone was mediocre. AC stopped working after 2 months due to poor drain installation but I didn't have to pay for the repair.

Total Score 4


Quality 3

Trustworthiness 3

Value 4

Responsiveness 5

KB Home - A lot of little issues but construction manager is awesome at

  • Anonymous
  • Verified HomeBuyer
  • July 29, 2019
  • San Antonio, TX

A lot of little issues but construction manager is awesome at taking care of issues!

KB Home responded:
Hello, thank you for your feedback. If you would like to be contacted by a representative of KB Home to discuss any concerns, please let us know. You may e-mail CustomerRelations@kbhome.com for assistance. – Brian

Total Score 4


Quality 3

Trustworthiness 4

Value 3

Responsiveness 5

Alfredo

  • Alfredo T.
  • Verified HomeBuyer
  • August 07, 2024
  • San Antonio, TX

The house is very nice. But the work done at the end is a little bad.

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 3

Grace

  • Grace B.
  • Verified HomeBuyer
  • April 25, 2024
  • San Antonio, TX

I’m happy to my new home…. But when I came and check little by little I saw some of mistake they made… at first I try to inform them and they respond, after for a long time wait it only 2 visit… they don’t even update me and reply to my message I even take picture that need to fix… I know there are busy but atleast reply me if they gonna do it or not!.. I’m also a customer that spend money to my house. I’m sad I know for them that’s little things, but for me I’m so dissatisfied because that little things supposed to be fix at the first place! It’s funny that little things they don’t pay ...

Total Score 4


Quality 3

Trustworthiness 3

Value 4

Responsiveness 4

Third party contractor issues

  • Anonymous
  • Verified HomeBuyer
  • April 14, 2024
  • San Antonio, TX

Sales, construction manager and warranty rep were only good thing/helpful ones about our home buying experience.

Total Score 4


Quality 1

Trustworthiness 5

Value 3

Responsiveness 5

KB Home - New home buying experience was not bad, kept us pretty up to

  • Anonymous
  • Verified HomeBuyer
  • July 19, 2022
  • New Braunfels, TX

New home buying experience was not bad, kept us pretty up to date. Minor issues after move in that are still being addressed. Getting those issues fixed is taking awhile. Home is nice but can tell some stuff was built in a rush

Total Score 4


Quality 4

Trustworthiness 4

Value 3

Responsiveness 3

KB Home - They never promised me a closing date and suddenly wanted to

  • Ignatius G.
  • Verified HomeBuyer
  • December 22, 2021
  • San Antonio, TX

They never promised me a closing date and suddenly wanted to close when I wasn't ready and were going to charge me a fee of $100 per day. that got waived because of my complaint and the construction manager couldn't get it ready.

Total Score 4


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

KB Home - Everything is very quick except the building of the house.

  • Enrique I.
  • Verified HomeBuyer
  • November 16, 2021
  • San Antonio, TX

Everything is very quick except the building of the house. A lot of unexpected issues pop up.

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 3

Poor responsiveness to questions and needs!

  • Anonymous
  • Verified HomeBuyer
  • October 31, 2021
  • San Antonio, TX

Better make sure you get all your final adjustments taken care of before you sign the final papers because at least one of the construction managers will ignore you after that!!!

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 1

KB Home - The walk throughs were a bit rushed, and didnt give us the time

  • Anonymous
  • Verified HomeBuyer
  • October 12, 2021
  • Bulverde, TX

The walk throughs were a bit rushed, and didnt give us the time to fully walk through the home to point out touch ups and or defects. Also noticed alot of the neighborhood has built in sprinkler systems and this was never an option for my fiancé and i .

Total Score 4


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

KB Home - Thanks Thanks Thanks Thanks Thanks

  • John Y.
  • Verified HomeBuyer
  • October 07, 2021
  • San Antonio, TX

Thanks Thanks Thanks Thanks Thanks

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 2

KB Home - Keep in touch and ensure things you added on are actually being

  • William H.
  • Verified HomeBuyer
  • August 26, 2021
  • San Antonio, TX

Keep in touch and ensure things you added on are actually being installed.

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 3

KB Home - KB home has balance of $500 with me for 60 days Early Money and

  • Jose A.
  • Verified HomeBuyer
  • August 10, 2021
  • San Antonio, TX

KB home has balance of $500 with me for 60 days Early Money and No return. Why??? Any body not know. The customer service never give solution. The vender same way.

Total Score 4


Quality 4

Trustworthiness 5

Value 3

Responsiveness 2

KB Home - All issues to date have been resolved or are scheduled to be,

  • Michael W.
  • Verified HomeBuyer
  • August 10, 2021
  • New Braunfels, TX

All issues to date have been resolved or are scheduled to be, within a timely manner.

Total Score 4


Quality 2

Trustworthiness 4

Value 3

Responsiveness 5

KB Home - - Great customer service by Rey.

  • REBECCA R.
  • Verified HomeBuyer
  • June 01, 2021
  • Converse, TX

- Great customer service by Rey. - Low quality & attention to detail / finishes. - A/C has broken down 5 times within a month span.

Total Score 4


Quality 3

Trustworthiness 3

Value 3

Responsiveness 5

Friendly people and able to answer my questions satisfactorily

  • Charles S.
  • Verified HomeBuyer
  • February 03, 2021
  • San Antonio, TX

Overall it was a good buying experience.

Total Score 4


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

KB Home - The Financial part was great.

  • Pedro O.
  • Verified HomeBuyer
  • February 03, 2021
  • Universal City, TX

The Financial part was great.

Total Score 4


Quality 2

Trustworthiness 4

Value 5

Responsiveness 3

KB Home - The floor plans and model home

  • Hilda F.
  • Verified HomeBuyer
  • January 27, 2021
  • Helotes, TX

The floor plans and model home

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 3

KB Home - LeMonte has been a great contact during the entire building process

  • Anonymous
  • Verified HomeBuyer
  • January 26, 2021
  • Converse, TX

LeMonte has been a great contact during the entire building process and after we moved in. He checks in to see how we're doing and always so nice. I am happy we went with KB Home to be our first homebuyer / new construction experience.

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 3

KB Home - I had an overall good experience except for when i needed to

  • Vanessa C.
  • Verified HomeBuyer
  • December 22, 2020
  • San Antonio, TX

I had an overall good experience except for when i needed to communicate with the financial consultant. He would take days to respond to messages. After moving in when repairs needed to be made it was annoying to have different people come in different days rather than have all the repair me come out on the same day which meant i had to get multiple days off work. And some worker would not even show up on the day they were scheduled.

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 3

Nice home

  • Jeff B.
  • Verified HomeBuyer
  • September 01, 2020
  • San Antonio, TX

More design process when building a new home.

Total Score 4


Quality 4

Trustworthiness 4

Value 3

Responsiveness 3

Overall experience

  • Zach E.
  • Verified HomeBuyer
  • August 26, 2020
  • New Braunfels, TX

Construction crew is great. Sales team is slow to respond

Total Score 4


Quality 4

Trustworthiness 3

Value 3

Responsiveness 4

Home Buying Experience

  • Damian B.
  • Verified HomeBuyer
  • November 20, 2019
  • New Braunfels, TX

The construction and buying process was fine. Mike and Janette were responsive and kept me updated regularly. When concerns or issues came up, both Mike and Janette were quick to resolve them, they are true professionals. The closing process was a joke. Amanda at the closing office made this part of the process more difficult than it needed to be. Lack of communication, unprofessional communication, lack of follow through and lack of partnering with the mortgage company were just a few of the issues. This created delays that were NOT necessary and cost me additional money, time and ...

KB Home responded:
Hello Damian, we appreciate your feedback on your experience, and we will be sure to share your comments with KB Home division management. If you need any assistance please email us at CustomerRelations@kbhome.com. Enjoy your home! -Brian

Total Score 4


Quality 5

Trustworthiness 2

Value 5

Responsiveness 2