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KB Home Reviews in San Antonio, TX

What San Antonio Homeowners Have to Say About KB Home.

Read all 962 verified reviews from homeowners that built a new home with KB Home in the San Antonio area. San Antonio homeowners have rated KB Home an average 4.4 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.4 out of 5 stars in San Antonio Area

962 Reviews in San Antonio Area

Ratings by Category

Overall 4.4

Quality 4.2

Trustworthiness 4.4

Value 4.4

Responsiveness 4.3

KB Home in San Antonio Area

View Homes

Customer Reviews

Grace

  • Grace B.
  • Verified HomeBuyer
  • April 25, 2024
  • San Antonio, TX

I’m happy to my new home…. But when I came and check little by little I saw some of mistake they made… at first I try to inform them and they respond, after for a long time wait it only 2 visit… they don’t even update me and reply to my message I even take picture that need to fix… I know there are busy but atleast reply me if they gonna do it or not!.. I’m also a customer that spend money to my house. I’m sad I know for them that’s little things, but for me I’m so dissatisfied because that little things supposed to be fix at the first place! It’s funny that little things they don’t pay ...

Total Score 4


Quality 3

Trustworthiness 3

Value 4

Responsiveness 4

Third party contractor issues

  • Anonymous
  • Verified HomeBuyer
  • April 14, 2024
  • San Antonio, TX

Sales, construction manager and warranty rep were only good thing/helpful ones about our home buying experience.

Total Score 4


Quality 1

Trustworthiness 5

Value 3

Responsiveness 5

KB Home - New home buying experience was not bad, kept us pretty up to

  • Anonymous
  • Verified HomeBuyer
  • July 19, 2022
  • New Braunfels, TX

New home buying experience was not bad, kept us pretty up to date. Minor issues after move in that are still being addressed. Getting those issues fixed is taking awhile. Home is nice but can tell some stuff was built in a rush

Total Score 4


Quality 4

Trustworthiness 4

Value 3

Responsiveness 3

KB Home - They never promised me a closing date and suddenly wanted to

  • Ignatius G.
  • Verified HomeBuyer
  • December 22, 2021
  • San Antonio, TX

They never promised me a closing date and suddenly wanted to close when I wasn't ready and were going to charge me a fee of $100 per day. that got waived because of my complaint and the construction manager couldn't get it ready.

Total Score 4


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

KB Home - Everything is very quick except the building of the house.

  • Enrique I.
  • Verified HomeBuyer
  • November 16, 2021
  • San Antonio, TX

Everything is very quick except the building of the house. A lot of unexpected issues pop up.

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 3

Poor responsiveness to questions and needs!

  • Anonymous
  • Verified HomeBuyer
  • October 31, 2021
  • San Antonio, TX

Better make sure you get all your final adjustments taken care of before you sign the final papers because at least one of the construction managers will ignore you after that!!!

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 1

KB Home - The walk throughs were a bit rushed, and didnt give us the time

  • Anonymous
  • Verified HomeBuyer
  • October 12, 2021
  • Bulverde, TX

The walk throughs were a bit rushed, and didnt give us the time to fully walk through the home to point out touch ups and or defects. Also noticed alot of the neighborhood has built in sprinkler systems and this was never an option for my fiancé and i .

Total Score 4


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

KB Home - Thanks Thanks Thanks Thanks Thanks

  • John Y.
  • Verified HomeBuyer
  • October 07, 2021
  • San Antonio, TX

Thanks Thanks Thanks Thanks Thanks

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 2

KB Home - Keep in touch and ensure things you added on are actually being

  • William H.
  • Verified HomeBuyer
  • August 26, 2021
  • San Antonio, TX

Keep in touch and ensure things you added on are actually being installed.

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 3

KB Home - KB home has balance of $500 with me for 60 days Early Money and

  • Jose A.
  • Verified HomeBuyer
  • August 10, 2021
  • San Antonio, TX

KB home has balance of $500 with me for 60 days Early Money and No return. Why??? Any body not know. The customer service never give solution. The vender same way.

Total Score 4


Quality 4

Trustworthiness 5

Value 3

Responsiveness 2

KB Home - All issues to date have been resolved or are scheduled to be,

  • Michael W.
  • Verified HomeBuyer
  • August 10, 2021
  • New Braunfels, TX

All issues to date have been resolved or are scheduled to be, within a timely manner.

Total Score 4


Quality 2

Trustworthiness 4

Value 3

Responsiveness 5

KB Home - - Great customer service by Rey.

  • REBECCA R.
  • Verified HomeBuyer
  • June 01, 2021
  • Converse, TX

- Great customer service by Rey. - Low quality & attention to detail / finishes. - A/C has broken down 5 times within a month span.

Total Score 4


Quality 3

Trustworthiness 3

Value 3

Responsiveness 5

Friendly people and able to answer my questions satisfactorily

  • Charles S.
  • Verified HomeBuyer
  • February 03, 2021
  • San Antonio, TX

Overall it was a good buying experience.

Total Score 4


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

KB Home - The Financial part was great.

  • Pedro O.
  • Verified HomeBuyer
  • February 03, 2021
  • Universal City, TX

The Financial part was great.

Total Score 4


Quality 2

Trustworthiness 4

Value 5

Responsiveness 3

KB Home - The floor plans and model home

  • Hilda F.
  • Verified HomeBuyer
  • January 27, 2021
  • Helotes, TX

The floor plans and model home

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 3

KB Home - LeMonte has been a great contact during the entire building process

  • Anonymous
  • Verified HomeBuyer
  • January 26, 2021
  • Converse, TX

LeMonte has been a great contact during the entire building process and after we moved in. He checks in to see how we're doing and always so nice. I am happy we went with KB Home to be our first homebuyer / new construction experience.

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 3

KB Home - I had an overall good experience except for when i needed to

  • Vanessa C.
  • Verified HomeBuyer
  • December 22, 2020
  • San Antonio, TX

I had an overall good experience except for when i needed to communicate with the financial consultant. He would take days to respond to messages. After moving in when repairs needed to be made it was annoying to have different people come in different days rather than have all the repair me come out on the same day which meant i had to get multiple days off work. And some worker would not even show up on the day they were scheduled.

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 3

Nice home

  • Jeff B.
  • Verified HomeBuyer
  • September 01, 2020
  • San Antonio, TX

More design process when building a new home.

Total Score 4


Quality 4

Trustworthiness 4

Value 3

Responsiveness 3

Overall experience

  • Zach E.
  • Verified HomeBuyer
  • August 26, 2020
  • New Braunfels, TX

Construction crew is great. Sales team is slow to respond

Total Score 4


Quality 4

Trustworthiness 3

Value 3

Responsiveness 4

Home Buying Experience

  • Damian B.
  • Verified HomeBuyer
  • November 20, 2019
  • New Braunfels, TX

The construction and buying process was fine. Mike and Janette were responsive and kept me updated regularly. When concerns or issues came up, both Mike and Janette were quick to resolve them, they are true professionals. The closing process was a joke. Amanda at the closing office made this part of the process more difficult than it needed to be. Lack of communication, unprofessional communication, lack of follow through and lack of partnering with the mortgage company were just a few of the issues. This created delays that were NOT necessary and cost me additional money, time and ...

KB Home responded:
Hello Damian, we appreciate your feedback on your experience, and we will be sure to share your comments with KB Home division management. If you need any assistance please email us at CustomerRelations@kbhome.com. Enjoy your home! -Brian

Total Score 4


Quality 5

Trustworthiness 2

Value 5

Responsiveness 2

Needs improvement

  • Dustin H.
  • Verified HomeBuyer
  • April 30, 2019
  • San Antonio, TX

The major parts of the home were built well. However, we have had so many electrical issues and issues with the paint. The responsiveness to get things fixed has been good, but only after I got the regional manager Ed involved. KB home needs to do a better job at doing things right the first time instead of doing things again. The roof has already had a leak due to the laziness of the roofing crew not putting on one of the vents which caused the lights in the master bedroom to short out. The paint job in some areas was mediocre at best. Also, the house was dirty once we moved in. KB home ...

KB Home responded:
Hi Dustin, thank you for your feedback. If you have not already contacted Customer Care regarding the issues you mention, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 4


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

Hidden canyons

  • Emmanuel C.
  • Verified HomeBuyer
  • May 17, 2024
  • San Antonio, TX

The 30 day warranty isn’t that great

Total Score 4


Quality 3

Trustworthiness 3

Value 5

Responsiveness 2

Abraham was a very personable person and made the home buying experience much easier. Thank you Abraham

  • Burt R.
  • Verified HomeBuyer
  • December 28, 2023
  • Converse, TX

Although Abraham was in finance he made sure to get us in touch with the appropriate personnel to meet our needs.

KB Home responded:
We're thrilled to hear that Abraham and the rest of our team were able to assist you, Burt!

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 2

Home Buying

  • Anonymous
  • Verified HomeBuyer
  • July 11, 2023
  • Converse, TX

I would say our experience was up and down as first-time home buyers. I do think the process was interesting. You need a lot of patience as it took us almost a year to build. I do think that they would have clear contact information once you move and the communication could be a little better also who you need to contact for what since you have a warrant on the house?

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 2

Nice experience but difficult to get help with warranties

  • Ousset P.
  • Verified HomeBuyer
  • October 25, 2022
  • Converse, TX

Nice experience but difficult to get help with warranties

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 2