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KB Home Reviews in San Antonio, TX

What San Antonio Homeowners Have to Say About KB Home.

Read all 968 verified reviews from homeowners that built a new home with KB Home in the San Antonio area. San Antonio homeowners have rated KB Home an average 4.4 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.4 out of 5 stars in San Antonio Area

968 Reviews in San Antonio Area

Ratings by Category

Overall 4.4

Quality 4.2

Trustworthiness 4.4

Value 4.4

Responsiveness 4.3

KB Home in San Antonio Area

View Homes

Customer Reviews

Needs improvement

  • Dustin H.
  • Verified HomeBuyer
  • April 30, 2019
  • San Antonio, TX

The major parts of the home were built well. However, we have had so many electrical issues and issues with the paint. The responsiveness to get things fixed has been good, but only after I got the regional manager Ed involved. KB home needs to do a better job at doing things right the first time instead of doing things again. The roof has already had a leak due to the laziness of the roofing crew not putting on one of the vents which caused the lights in the master bedroom to short out. The paint job in some areas was mediocre at best. Also, the house was dirty once we moved in. KB home ...

KB Home responded:
Hi Dustin, thank you for your feedback. If you have not already contacted Customer Care regarding the issues you mention, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 4


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

Hidden canyons

  • Emmanuel C.
  • Verified HomeBuyer
  • May 17, 2024
  • San Antonio, TX

The 30 day warranty isn’t that great

Total Score 4


Quality 3

Trustworthiness 3

Value 5

Responsiveness 2

Abraham was a very personable person and made the home buying experience much easier. Thank you Abraham

  • Burt R.
  • Verified HomeBuyer
  • December 28, 2023
  • Converse, TX

Although Abraham was in finance he made sure to get us in touch with the appropriate personnel to meet our needs.

KB Home responded:
We're thrilled to hear that Abraham and the rest of our team were able to assist you, Burt!

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 2

Home Buying

  • Anonymous
  • Verified HomeBuyer
  • July 11, 2023
  • Converse, TX

I would say our experience was up and down as first-time home buyers. I do think the process was interesting. You need a lot of patience as it took us almost a year to build. I do think that they would have clear contact information once you move and the communication could be a little better also who you need to contact for what since you have a warrant on the house?

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 2

Nice experience but difficult to get help with warranties

  • Ousset P.
  • Verified HomeBuyer
  • October 25, 2022
  • Converse, TX

Nice experience but difficult to get help with warranties

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 2

KB Home - Sales representative was very helpful and knowledgeable about

  • Robert B.
  • Verified HomeBuyer
  • August 14, 2022
  • New Braunfels, TX

Sales representative was very helpful and knowledgeable about the process and keeping homeowner up to date. Construction manager did a good job in returning phone call and update next steps in construction process. Overall skill levels of builders are questionable, it seems like construction workers do care about the quality of their work. Must jobs where never completed to the satisfaction of completion.

Total Score 4


Quality 3

Trustworthiness 3

Value 3

Responsiveness 4

Great Salesman and Loan officers

  • Roderick M.
  • Verified HomeBuyer
  • December 21, 2021
  • San Antonio, TX

Overall a great experience and the most bang for the buck.

Total Score 4


Quality 3

Trustworthiness 2

Value 5

Responsiveness 3

The ability to personalize some of the details in the cosmetic appearance of your home.

  • Anonymous
  • Verified HomeBuyer
  • November 06, 2021
  • New Braunfels, TX

If you want updated appliances other than standard black and white cabinets, carpet, tile, flooring, kitchen and bathroom fixtures, doors, internet connection housing, etc. You will have to pay out of pocket. All of the items that come with the build are the same style items used in the selections from 20 or more years ago. It hasn't been changed and it is poor quality, so you will considerably find yourself increasing the price of your home due to selects but not the value of your home. Prepare a budget if you know that you don't want the basics for your home selects. If you are okay ...

Total Score 4


Quality 4

Trustworthiness 3

Value 3

Responsiveness 3

Loan experience

  • Mervin J.
  • Verified HomeBuyer
  • September 01, 2020
  • San Antonio, TX

The loan process was very stressful and the communication between us and loan officer was stressful. They need to work on better communication

Total Score 4


Quality 3

Trustworthiness 3

Value 4

Responsiveness 3

KB Home - Customer service was nice and friendly.

  • Joe G.
  • Verified HomeBuyer
  • July 27, 2021
  • San Antonio, TX

Customer service was nice and friendly. We weren’t given the options to upgrade anything. We were given a 30 minute notice to close on the house. There are things that are still broken that were brought up in the walk through. Trimming on the house is peeling off the walls. The back and front yards are nice and big.

Total Score 4


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

KB Home - Just glad to be done with it.

  • Patrick S.
  • Verified HomeBuyer
  • May 25, 2021
  • San Antonio, TX

Just glad to be done with it. Hopefully my home doesn't fall apart and I can improve it from the initial build.

Total Score 4


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Customer service on Construction side is really poor.

  • Efrain G.
  • Verified HomeBuyer
  • October 12, 2021
  • San Antonio, TX

Everything is OK (overall)! I really like the location but I had many experiences with construction side where I did not like their service.

Total Score 4


Quality 1

Trustworthiness 4

Value 4

Responsiveness 2

KB Home - Was not happy with the craftsmanship put out by contractors.

  • Carlos B.
  • Verified HomeBuyer
  • July 13, 2021
  • San Antonio, TX

Was not happy with the craftsmanship put out by contractors. Sub par at best

Total Score 4


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Antonio

  • Antonio S.
  • Verified HomeBuyer
  • November 17, 2024
  • Von Ormy, TX

I received my house on September 27, 2024 and to date they have not fixed all the defects that my house has. The last repair date is for next November 20, 2024, I hope they finally finish with all the details they left in my house

Total Score 4


Quality 2

Trustworthiness 3

Value 4

Responsiveness 1

Love my home, not so much the quality of the work.

  • Raul E.
  • Verified HomeBuyer
  • October 14, 2024
  • Converse, TX

KB is great, but unfortunately not so great at correcting deficiencies. I have been waiting for several issues (i.e. siding, tile, plumbing, fence, gate, garage floor detailing, drainage) to get corrected. Some issues were (partially) corrected while others have been completely ignored. There is a need for better quality workmanship. Terrible work on the backyard fence and gate. Drainage is not a thing to KB. If you buy from KB I strongly recommend you get all issues resolved before you move in. Otherwise, issues may not get resolved. Once again, I love my home but not the quality of the ...

Total Score 4


Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

Surveys

  • Edward P.
  • Verified HomeBuyer
  • July 23, 2024
  • New Braunfels, TX

Do not fill out any surveys until at least 30 days after closing. I emphasize do not fill out that survey at closing. Project managers need accommodate buyers working schedules and meet after 5pm and possibly weekends just like sales. Buyers shouldn't need to loose pay to schedule fixes to poor workmanship and sub standard materials

Total Score 4


Quality 3

Trustworthiness 3

Value 2

Responsiveness 2

Kbhs loans the best choice

  • Isabel P.
  • Verified HomeBuyer
  • August 13, 2021
  • Converse, TX

Excellent attention from the loan officer and the VP throughout the process solving doubts and looking for the as if, unfortunately, a great area of ​​opportunity with the seller, construction and customer service, will improve.

Total Score 4


Quality 3

Trustworthiness 1

Value 5

Responsiveness 1

Hidden Contractor building damage

  • Patrick C.
  • Verified HomeBuyer
  • May 31, 2022
  • San Antonio, TX

KB Contractors doing poor workmanship. AS Stated Before K-Mark Quality Parts stated as Upgrade quality. KB Only Cares about the Rating not resolving the issues THREE STARS bordering on 2

Total Score 4


Quality 2

Trustworthiness 3

Value 2

Responsiveness 2

KB Home - prepare to be very patience!

  • Steven B.
  • Verified HomeBuyer
  • July 06, 2021
  • Boerne, TX

prepare to be very patience!

Total Score 4


Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

style of home

  • Beauregard V.
  • Verified HomeBuyer
  • November 25, 2020
  • Bulverde, TX

no pride in workmanship and cheap materials

Total Score 4


Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

Everything was going good with building the house and the timeline.

  • Jaime M.
  • Verified HomeBuyer
  • May 05, 2021
  • San Antonio, TX

Honestly right now it isn’t going well.. I asked for a brand new house which I got thanks to you guys and we love it!! But the issue right now is the house got done about a month ago and were having bugs issues and there’s nothing really going on to fix the issue. My wife has been waiting for a phone call back since Monday and nothing has happened. A little disappointed.

Total Score 4


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Love the floor plan

  • Nichole L.
  • Verified HomeBuyer
  • January 25, 2022
  • New Braunfels, TX

Communication with sales rep was difficult. Due to shortage and winter storm pushed back move in dates. Great Experience with everyone else, on the KB team. We love our home

Total Score 3


Quality 5

Trustworthiness 5

Value 5

Responsiveness 4

The construction manager (Joey) was the highlight of our experience.

  • IHFC L.
  • Verified HomeBuyer
  • December 22, 2020
  • New Braunfels, TX

Marcell, our salesman was nice in person but at times not very responsive and seemed to lack knowledge of products and building procedures. He was also rude to our agent a couple times. Once we finished that part of the process working with Joey was a far better experience. He was super responsive and went put of his way to help us and explain anything that needed to be explained. He was flexible with scheduling and didn't mknd going the extra mile.

Total Score 3


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

The four individuals mentioned in my review made this buy a pleasant experience in the end.

  • Gary L.
  • Verified HomeBuyer
  • March 28, 2023
  • New Braunfels, TX

Jeff, Daniel , Paula and Belinda turned a frustrating buy into a very good buy due to there professionalism and caring attitude towardsour needs. They completely saved the day when they took over our loan. I"ve never had anything but good things to say about these four individuals.

Total Score 3


Quality 4

Trustworthiness 4

Value 5

Responsiveness 5

First time home Buyer

  • Andrew D.
  • Verified HomeBuyer
  • June 19, 2024
  • New Braunfels, TX

This was our first time purchasing a home and to say it was stressful would be an understatement. Nevertheless, the team here at KB had our back especially the builder Jeff.

Total Score 3


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5