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KB Home Reviews in San Antonio, TX

What San Antonio Homeowners Have to Say About KB Home.

Read all 1006 verified reviews from homeowners that built a new home with KB Home in the San Antonio area. San Antonio homeowners have rated KB Home an average 4.4 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.4 out of 5 stars in San Antonio Area

1006 Reviews in San Antonio Area

Ratings by Category

Overall 4.4

Quality 4.2

Trustworthiness 4.4

Value 4.4

Responsiveness 4.3

KB Home in San Antonio Area

View Homes

Customer Reviews

KB Home - The Financial part was great.

  • Pedro O.
  • Verified HomeBuyer
  • February 03, 2021
  • Universal City, TX

The Financial part was great.

Total Score 4


Quality 2

Trustworthiness 4

Value 5

Responsiveness 3

KB Home - The floor plans and model home

  • Hilda F.
  • Verified HomeBuyer
  • January 27, 2021
  • Helotes, TX

The floor plans and model home

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 3

KB Home - LeMonte has been a great contact during the entire building process

  • Anonymous
  • Verified HomeBuyer
  • January 26, 2021
  • Converse, TX

LeMonte has been a great contact during the entire building process and after we moved in. He checks in to see how we're doing and always so nice. I am happy we went with KB Home to be our first homebuyer / new construction experience.

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 3

KB Home - I had an overall good experience except for when i needed to

  • Vanessa C.
  • Verified HomeBuyer
  • December 22, 2020
  • San Antonio, TX

I had an overall good experience except for when i needed to communicate with the financial consultant. He would take days to respond to messages. After moving in when repairs needed to be made it was annoying to have different people come in different days rather than have all the repair me come out on the same day which meant i had to get multiple days off work. And some worker would not even show up on the day they were scheduled.

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 3

Nice home

  • Jeff B.
  • Verified HomeBuyer
  • September 01, 2020
  • San Antonio, TX

More design process when building a new home.

Total Score 4


Quality 4

Trustworthiness 4

Value 3

Responsiveness 3

Overall experience

  • Zach E.
  • Verified HomeBuyer
  • August 26, 2020
  • New Braunfels, TX

Construction crew is great. Sales team is slow to respond

Total Score 4


Quality 4

Trustworthiness 3

Value 3

Responsiveness 4

Home Buying Experience

  • Damian B.
  • Verified HomeBuyer
  • November 20, 2019
  • New Braunfels, TX

The construction and buying process was fine. Mike and Janette were responsive and kept me updated regularly. When concerns or issues came up, both Mike and Janette were quick to resolve them, they are true professionals. The closing process was a joke. Amanda at the closing office made this part of the process more difficult than it needed to be. Lack of communication, unprofessional communication, lack of follow through and lack of partnering with the mortgage company were just a few of the issues. This created delays that were NOT necessary and cost me additional money, time and ...

KB Home responded:
Hello Damian, we appreciate your feedback on your experience, and we will be sure to share your comments with KB Home division management. If you need any assistance please email us at CustomerRelations@kbhome.com. Enjoy your home! -Brian

Total Score 4


Quality 5

Trustworthiness 2

Value 5

Responsiveness 2

Needs improvement

  • Dustin H.
  • Verified HomeBuyer
  • April 30, 2019
  • San Antonio, TX

The major parts of the home were built well. However, we have had so many electrical issues and issues with the paint. The responsiveness to get things fixed has been good, but only after I got the regional manager Ed involved. KB home needs to do a better job at doing things right the first time instead of doing things again. The roof has already had a leak due to the laziness of the roofing crew not putting on one of the vents which caused the lights in the master bedroom to short out. The paint job in some areas was mediocre at best. Also, the house was dirty once we moved in. KB home ...

KB Home responded:
Hi Dustin, thank you for your feedback. If you have not already contacted Customer Care regarding the issues you mention, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian

Total Score 4


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

Hidden canyons

  • Emmanuel C.
  • Verified HomeBuyer
  • May 17, 2024
  • San Antonio, TX

The 30 day warranty isn’t that great

Total Score 4


Quality 3

Trustworthiness 3

Value 5

Responsiveness 2

Abraham was a very personable person and made the home buying experience much easier. Thank you Abraham

  • Burt R.
  • Verified HomeBuyer
  • December 28, 2023
  • Converse, TX

Although Abraham was in finance he made sure to get us in touch with the appropriate personnel to meet our needs.

KB Home responded:
We're thrilled to hear that Abraham and the rest of our team were able to assist you, Burt!

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 2

Home Buying

  • Anonymous
  • Verified HomeBuyer
  • July 11, 2023
  • Converse, TX

I would say our experience was up and down as first-time home buyers. I do think the process was interesting. You need a lot of patience as it took us almost a year to build. I do think that they would have clear contact information once you move and the communication could be a little better also who you need to contact for what since you have a warrant on the house?

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 2

Nice experience but difficult to get help with warranties

  • Ousset P.
  • Verified HomeBuyer
  • October 25, 2022
  • Converse, TX

Nice experience but difficult to get help with warranties

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 2

KB Home - Sales representative was very helpful and knowledgeable about

  • Robert B.
  • Verified HomeBuyer
  • August 14, 2022
  • New Braunfels, TX

Sales representative was very helpful and knowledgeable about the process and keeping homeowner up to date. Construction manager did a good job in returning phone call and update next steps in construction process. Overall skill levels of builders are questionable, it seems like construction workers do care about the quality of their work. Must jobs where never completed to the satisfaction of completion.

Total Score 4


Quality 3

Trustworthiness 3

Value 3

Responsiveness 4

Great Salesman and Loan officers

  • Roderick M.
  • Verified HomeBuyer
  • December 21, 2021
  • San Antonio, TX

Overall a great experience and the most bang for the buck.

Total Score 4


Quality 3

Trustworthiness 2

Value 5

Responsiveness 3

The ability to personalize some of the details in the cosmetic appearance of your home.

  • Anonymous
  • Verified HomeBuyer
  • November 06, 2021
  • New Braunfels, TX

If you want updated appliances other than standard black and white cabinets, carpet, tile, flooring, kitchen and bathroom fixtures, doors, internet connection housing, etc. You will have to pay out of pocket. All of the items that come with the build are the same style items used in the selections from 20 or more years ago. It hasn't been changed and it is poor quality, so you will considerably find yourself increasing the price of your home due to selects but not the value of your home. Prepare a budget if you know that you don't want the basics for your home selects. If you are okay ...

Total Score 4


Quality 4

Trustworthiness 3

Value 3

Responsiveness 3

Loan experience

  • Mervin J.
  • Verified HomeBuyer
  • September 01, 2020
  • San Antonio, TX

The loan process was very stressful and the communication between us and loan officer was stressful. They need to work on better communication

Total Score 4


Quality 3

Trustworthiness 3

Value 4

Responsiveness 3

KB Home - Customer service was nice and friendly.

  • Joe G.
  • Verified HomeBuyer
  • July 27, 2021
  • San Antonio, TX

Customer service was nice and friendly. We weren’t given the options to upgrade anything. We were given a 30 minute notice to close on the house. There are things that are still broken that were brought up in the walk through. Trimming on the house is peeling off the walls. The back and front yards are nice and big.

Total Score 4


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

KB Home - Just glad to be done with it.

  • Patrick S.
  • Verified HomeBuyer
  • May 25, 2021
  • San Antonio, TX

Just glad to be done with it. Hopefully my home doesn't fall apart and I can improve it from the initial build.

Total Score 4


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Customer service on Construction side is really poor.

  • Efrain G.
  • Verified HomeBuyer
  • October 12, 2021
  • San Antonio, TX

Everything is OK (overall)! I really like the location but I had many experiences with construction side where I did not like their service.

Total Score 4


Quality 1

Trustworthiness 4

Value 4

Responsiveness 2

KB Home - Was not happy with the craftsmanship put out by contractors.

  • Carlos B.
  • Verified HomeBuyer
  • July 13, 2021
  • San Antonio, TX

Was not happy with the craftsmanship put out by contractors. Sub par at best

Total Score 4


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Antonio

  • Antonio S.
  • Verified HomeBuyer
  • November 17, 2024
  • Von Ormy, TX

I received my house on September 27, 2024 and to date they have not fixed all the defects that my house has. The last repair date is for next November 20, 2024, I hope they finally finish with all the details they left in my house

Total Score 4


Quality 2

Trustworthiness 3

Value 4

Responsiveness 1

Love my home, not so much the quality of the work.

  • Raul E.
  • Verified HomeBuyer
  • October 14, 2024
  • Converse, TX

KB is great, but unfortunately not so great at correcting deficiencies. I have been waiting for several issues (i.e. siding, tile, plumbing, fence, gate, garage floor detailing, drainage) to get corrected. Some issues were (partially) corrected while others have been completely ignored. There is a need for better quality workmanship. Terrible work on the backyard fence and gate. Drainage is not a thing to KB. If you buy from KB I strongly recommend you get all issues resolved before you move in. Otherwise, issues may not get resolved. Once again, I love my home but not the quality of the ...

Total Score 4


Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

Surveys

  • Edward P.
  • Verified HomeBuyer
  • July 23, 2024
  • New Braunfels, TX

Do not fill out any surveys until at least 30 days after closing. I emphasize do not fill out that survey at closing. Project managers need accommodate buyers working schedules and meet after 5pm and possibly weekends just like sales. Buyers shouldn't need to loose pay to schedule fixes to poor workmanship and sub standard materials

Total Score 4


Quality 3

Trustworthiness 3

Value 2

Responsiveness 2

Kbhs loans the best choice

  • Isabel P.
  • Verified HomeBuyer
  • August 13, 2021
  • Converse, TX

Excellent attention from the loan officer and the VP throughout the process solving doubts and looking for the as if, unfortunately, a great area of ​​opportunity with the seller, construction and customer service, will improve.

Total Score 4


Quality 3

Trustworthiness 1

Value 5

Responsiveness 1

Hidden Contractor building damage

  • Patrick C.
  • Verified HomeBuyer
  • May 31, 2022
  • San Antonio, TX

KB Contractors doing poor workmanship. AS Stated Before K-Mark Quality Parts stated as Upgrade quality. KB Only Cares about the Rating not resolving the issues THREE STARS bordering on 2

Total Score 4


Quality 2

Trustworthiness 3

Value 2

Responsiveness 2