KB Home Reviews in San Antonio, TX

All issues to date have been resolved or are scheduled to be, within a timely manner.

- Great customer service by Rey. - Low quality & attention to detail / finishes. - A/C has broken down 5 times within a month span.

Overall it was a good buying experience.

The Financial part was great.

The floor plans and model home

LeMonte has been a great contact during the entire building process and after we moved in. He checks in to see how we're doing and always so nice. I am happy we went with KB Home to be our first homebuyer / new construction experience.

I had an overall good experience except for when i needed to communicate with the financial consultant. He would take days to respond to messages. After moving in when repairs needed to be made it was annoying to have different people come in different days rather than have all the repair me come out on the same day which meant i had to get multiple days off work. And some worker would not even show up on the day they were scheduled.

More design process when building a new home.

Construction crew is great. Sales team is slow to respond

The construction and buying process was fine. Mike and Janette were responsive and kept me updated regularly. When concerns or issues came up, both Mike and Janette were quick to resolve them, they are true professionals. The closing process was a joke. Amanda at the closing office made this part of the process more difficult than it needed to be. Lack of communication, unprofessional communication, lack of follow through and lack of partnering with the mortgage company were just a few of the issues. This created delays that were NOT necessary and cost me additional money, time and resources. The Ratings that were not 5 Stars were strictly related to the closing process only. ... More

The major parts of the home were built well. However, we have had so many electrical issues and issues with the paint. The responsiveness to get things fixed has been good, but only after I got the regional manager Ed involved. KB home needs to do a better job at doing things right the first time instead of doing things again. The roof has already had a leak due to the laziness of the roofing crew not putting on one of the vents which caused the lights in the master bedroom to short out. The paint job in some areas was mediocre at best. Also, the house was dirty once we moved in. KB home needs to reclean my home or reimburse me the cleaning fee and charge the cleaning crew for their lack of care. ... More

The 30 day warranty isn’t that great

Although Abraham was in finance he made sure to get us in touch with the appropriate personnel to meet our needs.

I would say our experience was up and down as first-time home buyers. I do think the process was interesting. You need a lot of patience as it took us almost a year to build. I do think that they would have clear contact information once you move and the communication could be a little better also who you need to contact for what since you have a warrant on the house?

Nice experience but difficult to get help with warranties

Sales representative was very helpful and knowledgeable about the process and keeping homeowner up to date. Construction manager did a good job in returning phone call and update next steps in construction process. Overall skill levels of builders are questionable, it seems like construction workers do care about the quality of their work. Must jobs where never completed to the satisfaction of completion.

Overall a great experience and the most bang for the buck.

If you want updated appliances other than standard black and white cabinets, carpet, tile, flooring, kitchen and bathroom fixtures, doors, internet connection housing, etc. You will have to pay out of pocket. All of the items that come with the build are the same style items used in the selections from 20 or more years ago. It hasn't been changed and it is poor quality, so you will considerably find yourself increasing the price of your home due to selects but not the value of your home. Prepare a budget if you know that you don't want the basics for your home selects. If you are okay with upgrading your selects after your home buying process, then happy home buying and enjoy. Also, the new kb homes come with pest control unit built in the home which is awesome compared to older KB homes in the late 90s. Make sure the carpenter caulk properly and you schedule for pest control sooner than later because the buggs, ants, spiders and all small criters are coming into your home through the crevices of the bricks, stucco, and the fiber cement. It isn't pleasant having to deal with it in your brand new home. It become very stressful to deal with. Also, Cosmetic stressors....be prepared if your doorknobs start falling off one by one, I haven't figured out why they become loose and will not stay tightened. But waiting for someone to come and fix them. Also, ask to make sure that all weeds arekilled and gone before sod is laid otherwise your sod will be taken over by weeds and lsndscape will take some extra tlc to groom it back to a beautiful lawn. Make sure you get gutters and all of your plates as I am missing one. If you are choosing a stucco home and a light color, please know that it will not appear as that color on stucco and KB will not add any additional coats to get it close to the visual view of the color unless you pay out of pocket. My advice is to choose a darker color. Some homes in the neighborhood seem to not turn out that way with a light color but my home did. It wasn't a pleasant experience. Enjoy your KB home! ... More

The loan process was very stressful and the communication between us and loan officer was stressful. They need to work on better communication

Customer service was nice and friendly. We weren’t given the options to upgrade anything. We were given a 30 minute notice to close on the house. There are things that are still broken that were brought up in the walk through. Trimming on the house is peeling off the walls. The back and front yards are nice and big.

Just glad to be done with it. Hopefully my home doesn't fall apart and I can improve it from the initial build.

Everything is OK (overall)! I really like the location but I had many experiences with construction side where I did not like their service.

Was not happy with the craftsmanship put out by contractors. Sub par at best

I received my house on September 27, 2024 and to date they have not fixed all the defects that my house has. The last repair date is for next November 20, 2024, I hope they finally finish with all the details they left in my house

KB is great, but unfortunately not so great at correcting deficiencies. I have been waiting for several issues (i.e. siding, tile, plumbing, fence, gate, garage floor detailing, drainage) to get corrected. Some issues were (partially) corrected while others have been completely ignored. There is a need for better quality workmanship. Terrible work on the backyard fence and gate. Drainage is not a thing to KB. If you buy from KB I strongly recommend you get all issues resolved before you move in. Otherwise, issues may not get resolved. Once again, I love my home but not the quality of the work. It seems as if contractors are in a hurry to get done and move on to the next project, sacrificing the quality of the work. I think is unfair to KB as their contractors could do a better job inspecting and making sure workers are not doing what I consider to be "Extremely messy work". ... More