KB Home Reviews in San Antonio, TX
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What San Antonio Homeowners Have to Say About KB Home.
Read all 962 verified reviews from homeowners that built a new home with KB Home in the San Antonio area. San Antonio homeowners have rated KB Home an average 4.4 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
KB Home in San Antonio Area
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Customer Reviews
Building Process was Painful
- Dustin L.
- Verified HomeBuyer
- March 31, 2022
- San Antonio, TX
PROS: The home seems fine and we're happy to be moved in. Most everyone was nice that we worked with. CONS: The building process was exhausting and painful. We were originally told it would be 6mo from initial contract, which turned into 1 year and 2mo. A lot of headache and frustration could have been avoided if there was good communication and expectation management. Unfortunately, last minute communication and delays led to mistrust and frustration. We had to extend our lease twice due to continued building delays and misestimated completion dates. KB generally "made it right" in the end ...
Total Score 3
Quality 5
Trustworthiness 2
Value 5
Responsiveness 3
Pleased but with issues
- Manuel C.
- Verified HomeBuyer
- April 23, 2019
- Universal City, TX
Craftsmanship, damaged cabinets, caulking, damaged drywall, damaged wall trim, unfinished garage was agreed on but the drywall was damaged. Planks on the brand new fence were popping off the rails. I spent time and money repairing items in the a brand new house I paid over 330 thousand for. I didnt expect this from a brand new home, maybe I expected more. We are going on 2 months in the house and I cant tell you how many work orders were put in for repairs on top of the work I put in. I also had the sprinkler system break and now I have a 2000 dollar water bill KB is trying to deal with. ...
KB Home responded:
Hi Manuel, We're sorry for any frustration with your home and other issues. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. – Brian
Total Score 3
Quality 3
Trustworthiness 4
Value 3
Responsiveness 5
Business before Customer
- Anonymous
- Verified HomeBuyer
- July 10, 2024
- BOERNE, TX
I like my home and most of the process was good. However, when an issue arose, that KB had not disclosed to me in a timely manner, it was made clear that I was not as important as their bottom line and that "Business was Business" per Jerrod in Management. It was 3 weeks before I was due to close. I think Jerrod would have been happy if I just walked away. It left a really bad impression and undermined all of the good things and good people that work for KB. Kudos to Darin, Sarah, and Tom. They were great. Amanda in closing was slow to respond which made doing a cash deal really ...
Total Score 3
Quality 4
Trustworthiness 3
Value 4
Responsiveness 3
Different
- Dwayne Edward G.
- Verified HomeBuyer
- May 02, 2023
- San Antonio, TX
Requires thorough inspection for construction defects.
Total Score 3
Quality 3
Trustworthiness 4
Value 3
Responsiveness 4
builders need to work on their quality and time management. They need to use the time line when the house is under construction
- Vincent B.
- Verified HomeBuyer
- November 29, 2022
- San Antonio, TX
KB financial services need improvements! They need to work on their communication with the customers! It should be a clear path how they work together.
Total Score 3
Quality 3
Trustworthiness 4
Value 3
Responsiveness 4
KB Home - It has been long but over all I'm content.
- Sabian V.
- Verified HomeBuyer
- August 24, 2021
- San Antonio, TX
It has been long but over all I'm content. I just wish they responded faster to issues
Total Score 3
Quality 4
Trustworthiness 4
Value 4
Responsiveness 2
KB Home - Overall the sale manager was the best experience; but as a customer
- Andrew V.
- Verified HomeBuyer
- June 01, 2021
- San Antonio, TX
Overall the sale manager was the best experience; but as a customer we didn’t have the option to change certain aspects of the house to make the overall experience rememberable. Experience was overall basically you buy as is; which was unsatisfactory
Total Score 3
Quality 3
Trustworthiness 5
Value 3
Responsiveness 3
Good home but slow responses
- Michael K.
- Verified HomeBuyer
- February 25, 2020
- Bulverde, TX
Builder response to issues really slowed down immediately after closing, but would buy again.
KB Home responded:
Hey Michael, thank you for your feedback. If you would like to speak with a representative regarding your home, please feel free to e-mail CustomerRelations@kbhome.com and we'll ensure you are contacted. – Brian
Total Score 3
Quality 4
Trustworthiness 4
Value 4
Responsiveness 2
New Buyer
- Anonymous
- Verified HomeBuyer
- June 18, 2019
- Bulverde, TX
Not bad.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 5
Middle of the Road
- Andrea F.
- Verified HomeBuyer
- June 11, 2019
- San Antonio, TX
Keep double triple check on the items that you requested to have repaired or fixed. Follow up is not good
Total Score 3
Quality 3
Trustworthiness 4
Value 4
Responsiveness 3
Had a good experience. Builder gets back in a good timely manner when issues happen.
- Raul G.
- Verified HomeBuyer
- February 14, 2024
- San Antonio, TX
Love the new home , thank you KB Homes ......
Total Score 3
Quality 4
Trustworthiness 3
Value 3
Responsiveness 3
Kudos to staff, multi issues with building completion time & asthetics.
- Brenda J.
- Verified HomeBuyer
- March 15, 2023
- Seguin, TX
Kudos to: Ms. Whitaker, Mr. Jackson, Mr. Willis and Sandra (Alamo Title). It was a long build to completion and I felt like I really had to push the last month or so to get a confirmed completion date. Once moved in, there were multi issues with asthetics. Paying more than $300,000 for a home ($700,000 in 30-yrs) I felt like the craftsmanship should have been closer to perfect. We had painters out several times for doors/trim, had our counter tops buffed (scratches/devits), one mirror was scrattched, cracked base boards replaced, etc......
Total Score 3
Quality 2
Trustworthiness 3
Value 4
Responsiveness 4
Experience was good
- Kyle D.
- Verified HomeBuyer
- February 16, 2023
- Schertz, TX
The overall experience was bumpy… we started the process oct 2021 and didn’t close until Dec 2022. Which, in that period of time had no contact with anyone to update on the status of the home process. And, the closing date was moved multiple time. It took me driving by the house everyday from the time the slab was started until it was basically close to completion. Then I started getting updates that weren’t updates, they were pictures from old work. I dove by and walked through the house everyday getting my own updates and seeing progress. The process of getting the loan finalized and ...
Total Score 3
Quality 3
Trustworthiness 3
Value 4
Responsiveness 3
Workmanship doesn’t match house price
- Anonymous
- Verified HomeBuyer
- July 13, 2022
- San Antonio, TX
Unfortunately we purchased this house at the end of 2021 during an intense real estate market. Meaning, we paid an excessive amount for a house that would have been 100k or even 150k less a couple of years ago. You’d hope that with the insane cost of this house that work would be done well. We have so many workmanship issues. It’s hard to blame KB for all of it because we do understand it’s hard to find good trades. But geez it’s been one headache after another. The construction manager has been very responsive so it’s nothing against him. However our older home never had these issues of ...
Total Score 3
Quality 2
Trustworthiness 4
Value 2
Responsiveness 5
The design Center process to design my own home
- Anonymous
- Verified HomeBuyer
- June 04, 2022
- San Antonio, TX
Quality of workmanship and responsiveness to issues were poor
Total Score 3
Quality 2
Trustworthiness 4
Value 4
Responsiveness 3
KB Home - A lot of amenities weren't fully adjusted.
- Ryan B.
- Verified HomeBuyer
- March 16, 2022
- New Braunfels, TX
A lot of amenities weren't fully adjusted. Some doorknobs have become loose and needed to be screwed back in, there are a lot of minor things that still have not been completed yet, like missing paint, broken cabinets, and response time to fixing these issues has been slow.
Total Score 3
Quality 3
Trustworthiness 3
Value 5
Responsiveness 2
Overall
- Anonymous
- Verified HomeBuyer
- February 15, 2022
- San Antonio, TX
The home buying process in the beginning was straight forward. There were some delays during the build phase and communication could have been better. We have been in the house for 3 months and we’re finding signs of port craftsmanship. Trying to get things fixed can be frustrating.
Total Score 3
Quality 3
Trustworthiness 4
Value 3
Responsiveness 3
KB Home - I enjoyed my home buying experience.
- Anonymous
- Verified HomeBuyer
- September 21, 2021
- San Antonio, TX
I enjoyed my home buying experience. Our sales representative was very attentive. I have voiced that the workmanship needs to be better. A multiple cosmetic and other issues have surfaced after closing on home. I would recommend hiring an outside inspector. Also, if you don’t rate the construction team a 10/10 after the closing survey, they call you and belittle your survey response.
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 5
KB Home - In general, the experience with you has been relatively regular.
- Salvador Q.
- Verified HomeBuyer
- June 07, 2021
- San Antonio, TX
In general, the experience with you has been relatively regular. I think it could improve if you pay more attention to the reports that are made to the construction personnel, since they do not resolve the damage reported in a suitable time. The quality control of the people who make the house is bad since they have to do the same repair more than twice. There is no website where I can make my damage report and I only depend on the construction superintendent answering my call and scheduling my repair within two three weeks.
Total Score 3
Quality 3
Trustworthiness 3
Value 4
Responsiveness 3
Like my home, but process and experience has been so aweful would not buy KB home again
- Scott K.
- Verified HomeBuyer
- July 18, 2020
- Helotes, TX
The studio selection was all a money grab. I kept being told how I wasn't spending enough money, and I should spend more. We chose to add a gas line to our home. When we started looking at gas stoves for possible upgrades in studio, we were taken to the Lowes website. KB was trying to charge us roughly $200 more for the same stove that large hardware stores sale. Not only would I have to pay more than if I purchased directly from that store but KB would keep the electric stove that was built into the home price and not give me credits for it. We opted for the gas line only, and chose to ...
KB Home responded:
Hello Scott, thank you for your feedback. We are very sorry for any frustration with your home, please e-mail CustomerRelations@kbhome.com, and we will put you in touch with a KB Home division manager. -Nick
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 4
KB Homes
- Ronaldo A.
- Verified HomeBuyer
- October 18, 2024
- San Antonio, TX
Good job! Keep up the good work!
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
My experience
- Alvin Dee Jr L.
- Verified HomeBuyer
- October 09, 2024
- San Antonio, TX
KB needs to improve pre contracting briefs for perspective clients concerning the loan process (impacts because of fannie mae and freddie mac requirements). Sub contractors neee to take their time and build a quality product, clean up job sites and no alcohol should be permitted on job sites. Our home had many flaws that required correction prior to closing.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Sonia
- Sonia A.
- Verified HomeBuyer
- August 25, 2024
- San Antonio, TX
Not to happy with my purchase I been ask to give you a great review and not so happy about my purchase Still issues aren’t resolved
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
I'd rather not say
- WENDY L.
- Verified HomeBuyer
- October 26, 2023
- Elmendorf, TX
I'd rather not say .
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Not very happy after I find a lot of bad details around the house!!!
- Roberto U.
- Verified HomeBuyer
- August 15, 2023
- New Braunfels, TX
This a great house overall but comes with a lot of issues low quality materials and some really bad details from construction contractors !! Once I start looking around everything I find a lot of ugly things I have being fixing myself since I don’t trust them at all !!
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 4
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