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KB Home Reviews in San Antonio, TX

What San Antonio Homeowners Have to Say About KB Home.

Read all 962 verified reviews from homeowners that built a new home with KB Home in the San Antonio area. San Antonio homeowners have rated KB Home an average 4.4 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.4 out of 5 stars in San Antonio Area

962 Reviews in San Antonio Area

Ratings by Category

Overall 4.4

Quality 4.2

Trustworthiness 4.4

Value 4.4

Responsiveness 4.3

KB Home in San Antonio Area

View Homes

Customer Reviews

Not the greatest

  • Amelia H.
  • Verified HomeBuyer
  • July 05, 2024
  • BOERNE, TX

Building too fast, taking shortcuts to save in cost, cheap labor and materials for an overpriced home. Had issues in every phase of the process..

Total Score 3


Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

Some good some bad some unacceptable

  • Loren B.
  • Verified HomeBuyer
  • April 29, 2023
  • San Antonio, TX

I bought the home while still living in California which was a challenge but luckily I had friends in San Antonio that filled in for me on some important dates the first was the walkthrough on my new home my friends drove an hour to meet with the employees from KB homes they pointed out a few things and we're assured that they would be corrected. On the second and final walkthrough my friends again drove an hour to meet with KB homes employees some of the things that they had pointed out during the first walkthrough were corrected others were not like the refrigerator door was dinged up ...

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

Our first home

  • John G.
  • Verified HomeBuyer
  • November 22, 2022
  • San Antonio, TX

Waited 37 years to buy my first house with my wife. With the quality of the house, wish I could have went with another builder, somewhere else who has high quality builds. We bought the home 2 months ago and kind of regret going with KB. Quality is definitely not a priority. The house was obviously rushed by workers who just want to get the job done as fast as possible. Not a craftsman home and it all shows.

Total Score 3


Quality 2

Trustworthiness 4

Value 2

Responsiveness 2

KB Home - Always be proactive with every move of the building process.

  • Richard A.
  • Verified HomeBuyer
  • July 28, 2022
  • San Antonio, TX

Always be proactive with every move of the building process. If we did not point out things it would not be fixed until it was too late. Gary was a great project Manger once he took over towards the end of our building. This was very stressful and just could but surrender trust with KB because of all the issues with the first PM. Things were not disclosed fully until we noticed things.

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

Incomplete Build

  • Kevin M.
  • Verified HomeBuyer
  • June 28, 2022
  • Bulverde, TX

After a 16 month build process, I closed with a list of items needing completion by the construction team. While we had progress with some, we are at a standstill with other basic tasks. After involvement of local leaders through escalating the matter, it is clear that my concerns are not a priority for them.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

KB Home - Slow to fix issues after buying the house.

  • Justin D.
  • Verified HomeBuyer
  • March 15, 2022
  • New Braunfels, TX

Slow to fix issues after buying the house.

Total Score 3


Quality 2

Trustworthiness 1

Value 5

Responsiveness 2

The ability to customize options.

  • Anonymous
  • Verified HomeBuyer
  • June 09, 2021
  • San Antonio, TX

Quadruple check your brick when it gets delivered, colors do not match studio. Double check all electrical. We had a plug that wasn’t even wired. Double check with your local paint store for the paint first. Our whole house is painted with paint they do not produce anymore. Therefore to fix a scratch. I have to paint the whole wall. Color can be matched. But paints are vastly different. Takes longer than they say it’ll take. Just add a few months. If they say June. Expect august/September. We were pushed back 3 months from our original date.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

Exhausted & worn. Bought in KB Mirabel, but won't be building with KB a 3rd time

  • Anonymous
  • Verified HomeBuyer
  • March 17, 2020
  • Boerne, TX

Our first home-buying experience was ok in the end, but not this 2nd time. We had a flooring issue the first time that was resolved before we closed. Through that experience we feel that the rating system is off in our opinion. We gave a 9/10 due to the problems with the floor, but had the construction manager at our door pleading it be changed to a 10. We thought 9/10 was pretty darn good considering the flooring headache. Otherwise, that first experience was ok. Now we move on to this next experience. It has become a nightmare. The home is way way way more expensive than our first KB home, ...

KB Home responded:
Hi, This sounds frustrating for you and I’d like to help. I can ask one of our division managers to contact you to discuss your experience. If you would be willing to email your name and contact information to CustomerRelations@kbhome.com, I’ll make sure someone reaches out to you as soon as possible to look into the concerns you have mentioned. -James

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

Frustrating Experience Continues

  • Robert S.
  • Verified HomeBuyer
  • August 13, 2019
  • New Braunfels, TX

House is nice and construction seems good in general, but 1 month after I purchased it, the Zillow estimate for my home dropped over 10% !!! The estimate first agreed with the purchase price and the appraisal also agreed. How could it devalue 10% in 1 month unless it wasn't worth the purchase price to start with. Buyers Beware of the valuation at the start or you will feel scammed too, like I do. KB Homes installs vents for circulation from each bedroom to a adjacent common area in the house. These vents in each of 3 bedrooms are directly opposite each other, creating an open window effect. ...

KB Home responded:
Hi Robert, we are very sorry for any frustration. We'd love to have somebody contact you, please email us at CustomerRelations@kbhome.com and we will ensure a manager reaches out to you as quickly as possible. -Brian

Total Score 3


Quality 3

Trustworthiness 2

Value 2

Responsiveness 3

Lack quality control and responsiveness

  • Anonymous
  • Verified HomeBuyer
  • October 18, 2024
  • San Antonio, TX

Sales and design ppl were great. However, construction manager T was not on top of ensuring house was built to standard. Many times he ensured me home was ready for my inspector, though it wasn't ( utilities off, major fixes needed, etc.) I had to put off closing many times cause of this. When I did close their were still issues needing repair. Building manager rushed me to sign ppwk so I could close, ensuring me the items would be fixed that same day. They weren't. It took almost a month for all things to get fixed, with me having to take many days off from work. Moral of the story, ...

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

Lack of communication and delays

  • Evan E.
  • Verified HomeBuyer
  • March 16, 2022
  • New Braunfels, TX

Lack of communication, delays, poor quality control

Total Score 3


Quality 1

Trustworthiness 1

Value 5

Responsiveness 2

KB Homes

  • Christine H.
  • Verified HomeBuyer
  • September 20, 2024
  • New Braunfels, TX

If you decide to build with KB do not under any circumstances move in until EVERYTHING is complete, no matter how tiny. Give yourself some wiggle room before you have to be out of your current home and into your new home so issues can be taken care of before you close. Please compare the workmanship of other home builders with whomever you decide to build with.

Total Score 3


Quality 1

Trustworthiness 2

Value 3

Responsiveness 2

Wouldn’t recommend

  • Teresa R.
  • Verified HomeBuyer
  • July 20, 2024
  • San Antonio, TX

Home buying is not an easy process. There’s always issues. The main problem I had was that communication with the loan officer was absolutely terrible. It took days to get a response, but then I was called several times and rushed to submit items. I had two different loan officers, one was great (I believe his name was Josh) and the other is the one I had issues with. My main loan officer, Dais, would call me at the end of the business day and even if I called back 2 minutes after missing her call, I would get no response until end of business day the next day. My realtor would reach out to ...

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Never working with KB again

  • Jaylen C.
  • Verified HomeBuyer
  • October 25, 2023
  • Cibolo, TX

Overall we had to jump through hurdles to get the home. It has been almost two months and we still have not had all the things fixed in our house after living here for almost two months. According to the city, they have not paid their fees and finished the paperwork so we still do not have our certificate of occupancy meaning we can’t get trash cans, and I can’t put utilities in my name. Craftsmanship in the overall build is subpar. I regret not going with another builder and lender. I fell for the low interest rates which at 6.5% still isn’t that great. Overall this is been a terrible ...

Total Score 3


Quality 3

Trustworthiness 2

Value 2

Responsiveness 1

Horrible appliances

  • Leon H.
  • Verified HomeBuyer
  • March 08, 2022
  • San Antonio, TX

Stove appliances are horrible do not suggest

Total Score 3


Quality 1

Trustworthiness 4

Value 2

Responsiveness 1

Overall house build

  • Ismael A.
  • Verified HomeBuyer
  • September 14, 2021
  • Boerne, TX

So much rework needs to be done the house feel like a rebuild or flip rather than new.

Total Score 3


Quality 1

Trustworthiness 2

Value 3

Responsiveness 2

KB Home - I asked multitude of times throught the building process for

  • Jennifer D.
  • Verified HomeBuyer
  • October 22, 2019
  • Boerne, TX

I asked multitude of times throught the building process for a few key items to be fixed and promissed repeatedly that things would eventually be taken care of. NOTHING was corrected even after close.

Total Score 3


Quality 2

Trustworthiness 3

Value 2

Responsiveness 1

Tommy

  • Chad B.
  • Verified HomeBuyer
  • July 20, 2022
  • San Antonio, TX

Poor superintendent. Lied numerous times about things that would be fixed only to see they never were. I felt like I was being yes’d the whole time so I would stop asking question. Cole is a huge violator of this as well

Total Score 3


Quality 1

Trustworthiness 1

Value 3

Responsiveness 2

KB Home - Sales Team is amazing.

  • Tracy D.
  • Verified HomeBuyer
  • July 14, 2021
  • San Antonio, TX

Sales Team is amazing...the Mortgage Team is amazing.

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Alberto

  • Alberto C.
  • Verified HomeBuyer
  • September 18, 2024
  • San Antonio, TX

Issues still pending that were identified on the final walk. Contractors care very little for the material that is new, they drag cabinets, scratch countertops, force dry wall when curries not fit installed crack bath tub, chalking bad work, home dirty, no pressure wash of garage and sidewalk and driveway. My opinion house over priced for the workmanship. No pride in the work they do. Just waiting to see who calls to text and make right. Good Luck right?

Total Score 3


Quality 1

Trustworthiness 3

Value 1

Responsiveness 1

Nothing really.

  • Luz L.
  • Verified HomeBuyer
  • May 19, 2022
  • Seguin, TX

Make sure the home is 100% complete before you move in because it can take weeks before they address the issues that the house may have. Some of the closets did not have rods to hang our clothes and the first day we moved in the central had a leak and was not cooling the house and etc.

Total Score 3


Quality 2

Trustworthiness 2

Value 1

Responsiveness 1

KB Home - The Tx loan compared to NY was very frustrating and it took over

  • Jean H.
  • Verified HomeBuyer
  • March 22, 2022
  • New Braunfels, TX

The Tx loan compared to NY was very frustrating and it took over 5 or more months before they denied me a loan and I had to start all over with a different company kept me anxiety extremely high for the whole tome

Total Score 2


Quality 5

Trustworthiness 5

Value 5

Responsiveness 5

Horrible experience

  • Shannon R.
  • Verified HomeBuyer
  • December 28, 2023
  • San Antonio, TX

What an horrible experience for a first time home owner. They were very rude and unprofessional with me just because I got my own lender. The construction superintendent did treat me good and did try making me feel comfortable as much as he can.

Total Score 2


Quality 4

Trustworthiness 3

Value 4

Responsiveness 5

KB Home - Steve and dalton have gone above and beyond to take care of any

  • Jared W.
  • Verified HomeBuyer
  • June 04, 2019
  • Universal City, TX

Steve and dalton have gone above and beyond to take care of any issues we’ve had with the house.

KB Home responded:
Hi, Jared, thank you for this feedback on your experience. Let us know if we can be of any assistance at CustomerRelations@kbhome.com. Enjoy your home. – Brian

Total Score 2


Quality 3

Trustworthiness 3

Value 4

Responsiveness 5

Not the experience I expected

  • Adrienne K.
  • Verified HomeBuyer
  • December 13, 2023
  • Converse, TX

For two years I worked hard to move out of the apartment I was living in with the intent to purchase a home here in Texas. I was excited and couldn’t wait for the pot of gold at the end of the rainbow which was my new home. I had issues with loan officers, I was TOLD the date I was expected to close with no consideration of my time and work schedule, made promises that were not kept and overall disappointment with the whole experience.

Total Score 2


Quality 3

Trustworthiness 3

Value 4

Responsiveness 4