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KB Home Reviews in San Antonio, TX

What San Antonio Homeowners Have to Say About KB Home.

Read all 968 verified reviews from homeowners that built a new home with KB Home in the San Antonio area. San Antonio homeowners have rated KB Home an average 4.4 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.4 out of 5 stars in San Antonio Area

968 Reviews in San Antonio Area

Ratings by Category

Overall 4.4

Quality 4.2

Trustworthiness 4.4

Value 4.4

Responsiveness 4.3

KB Home in San Antonio Area

View Homes

Customer Reviews

KB Home - Visit the home site on a regular bases, the builder will try

  • Jessie G.
  • Verified HomeBuyer
  • February 23, 2022
  • Universal City, TX

Visit the home site on a regular bases, the builder will try to get away with the craftsmanship. At the end the cosmetics will hide major problems. Point out every single issue as you see it and take pictures. And don't sign for the house unless you are completely satisfied with everything you chose to be installed.

Total Score 3


Quality 2

Trustworthiness 3

Value 4

Responsiveness 2

Forget you after the buy

  • Lizabeth M.
  • Verified HomeBuyer
  • March 24, 2021
  • San Antonio, TX

After the purchase of my home was completed, the issues that were remaining to be resolved have still not been resolved fully and it’s been 3 1/2 months. I can’t get anybody to respond to my messages even though they told me they will stay connected with me for six months and that they won’t forget me just because the purchase is completed. I have learned that that is not true

KB Home responded:
Hi, Lizabeth, we are sorry for any frustration. If you would like assistance with this matter, please feel free to e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. Best wishes. -- James

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 1

The design are really nice

  • Jose A.
  • Verified HomeBuyer
  • November 24, 2020
  • San Antonio, TX

KB has really nice designs and locations to pick ,however lack of workmanship and people with good customer service skills are needed to be improved by KB home

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

Details and Privacy don't matter to KB

  • Anonymous
  • Verified HomeBuyer
  • March 02, 2020
  • San Antonio, TX

Their painters all need to go. None of them apparently will use painter's tape, and no straight lines are painted. Horrible paint job that we have to settle for. We have lived in the house close to 2 months. Now they say there needs to be an appraisal where they come in a take pictures of the inside of my home. I am completely uncomfortable with this.

KB Home responded:
Hello, we are sorry for any frustration. If you would like assistance with this matter, please feel free to e-mail CustomerRelations@kbhome.com. Best wishes. --James

Total Score 3


Quality 2

Trustworthiness 3

Value 2

Responsiveness 4

Good at First but then

  • Ashley H.
  • Verified HomeBuyer
  • March 26, 2019
  • Universal City, TX

The sales office was great, the design studio was great, the construction manager was great at first but then. I don't even want to get into how terrible my process was and the lack of attention to detail and lack respect as a customer paying nearly 300K for a house and someone blowing off my concerns and acting so nonchalant about things towards the end. If it wasn't for all I put into the house I would have walked away form it all! 3 days after I closed the construction workers ran over my lawn and it took more than a week for me to hear back from the construction manager when I reached out ...

KB Home responded:
Hello Ashley, thank you for your feedback. We are sorry for any frustration with your home and would be happy to connect you with a representative to look into any concerns. You may e-mail CustomerRelations@kbhome.com for assistance. --Brian

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 1

Nothing is being completed, but mor interested in getting 10’s on the evaluation

  • Gerald W.
  • Verified HomeBuyer
  • July 12, 2024
  • BOERNE, TX

Same as above read and read understand our frustrations

Total Score 3


Quality 3

Trustworthiness 3

Value 2

Responsiveness 2

Not the greatest

  • Amelia H.
  • Verified HomeBuyer
  • July 05, 2024
  • BOERNE, TX

Building too fast, taking shortcuts to save in cost, cheap labor and materials for an overpriced home. Had issues in every phase of the process..

Total Score 3


Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

Some good some bad some unacceptable

  • Loren B.
  • Verified HomeBuyer
  • April 29, 2023
  • San Antonio, TX

I bought the home while still living in California which was a challenge but luckily I had friends in San Antonio that filled in for me on some important dates the first was the walkthrough on my new home my friends drove an hour to meet with the employees from KB homes they pointed out a few things and we're assured that they would be corrected. On the second and final walkthrough my friends again drove an hour to meet with KB homes employees some of the things that they had pointed out during the first walkthrough were corrected others were not like the refrigerator door was dinged up ...

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

Our first home

  • John G.
  • Verified HomeBuyer
  • November 22, 2022
  • San Antonio, TX

Waited 37 years to buy my first house with my wife. With the quality of the house, wish I could have went with another builder, somewhere else who has high quality builds. We bought the home 2 months ago and kind of regret going with KB. Quality is definitely not a priority. The house was obviously rushed by workers who just want to get the job done as fast as possible. Not a craftsman home and it all shows.

Total Score 3


Quality 2

Trustworthiness 4

Value 2

Responsiveness 2

KB Home - Always be proactive with every move of the building process.

  • Richard A.
  • Verified HomeBuyer
  • July 28, 2022
  • San Antonio, TX

Always be proactive with every move of the building process. If we did not point out things it would not be fixed until it was too late. Gary was a great project Manger once he took over towards the end of our building. This was very stressful and just could but surrender trust with KB because of all the issues with the first PM. Things were not disclosed fully until we noticed things.

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

Incomplete Build

  • Kevin M.
  • Verified HomeBuyer
  • June 28, 2022
  • Bulverde, TX

After a 16 month build process, I closed with a list of items needing completion by the construction team. While we had progress with some, we are at a standstill with other basic tasks. After involvement of local leaders through escalating the matter, it is clear that my concerns are not a priority for them.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

KB Home - Slow to fix issues after buying the house.

  • Justin D.
  • Verified HomeBuyer
  • March 15, 2022
  • New Braunfels, TX

Slow to fix issues after buying the house.

Total Score 3


Quality 2

Trustworthiness 1

Value 5

Responsiveness 2

The ability to customize options.

  • Anonymous
  • Verified HomeBuyer
  • June 09, 2021
  • San Antonio, TX

Quadruple check your brick when it gets delivered, colors do not match studio. Double check all electrical. We had a plug that wasn’t even wired. Double check with your local paint store for the paint first. Our whole house is painted with paint they do not produce anymore. Therefore to fix a scratch. I have to paint the whole wall. Color can be matched. But paints are vastly different. Takes longer than they say it’ll take. Just add a few months. If they say June. Expect august/September. We were pushed back 3 months from our original date.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

Exhausted & worn. Bought in KB Mirabel, but won't be building with KB a 3rd time

  • Anonymous
  • Verified HomeBuyer
  • March 17, 2020
  • Boerne, TX

Our first home-buying experience was ok in the end, but not this 2nd time. We had a flooring issue the first time that was resolved before we closed. Through that experience we feel that the rating system is off in our opinion. We gave a 9/10 due to the problems with the floor, but had the construction manager at our door pleading it be changed to a 10. We thought 9/10 was pretty darn good considering the flooring headache. Otherwise, that first experience was ok. Now we move on to this next experience. It has become a nightmare. The home is way way way more expensive than our first KB home, ...

KB Home responded:
Hi, This sounds frustrating for you and I’d like to help. I can ask one of our division managers to contact you to discuss your experience. If you would be willing to email your name and contact information to CustomerRelations@kbhome.com, I’ll make sure someone reaches out to you as soon as possible to look into the concerns you have mentioned. -James

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

Frustrating Experience Continues

  • Robert S.
  • Verified HomeBuyer
  • August 13, 2019
  • New Braunfels, TX

House is nice and construction seems good in general, but 1 month after I purchased it, the Zillow estimate for my home dropped over 10% !!! The estimate first agreed with the purchase price and the appraisal also agreed. How could it devalue 10% in 1 month unless it wasn't worth the purchase price to start with. Buyers Beware of the valuation at the start or you will feel scammed too, like I do. KB Homes installs vents for circulation from each bedroom to a adjacent common area in the house. These vents in each of 3 bedrooms are directly opposite each other, creating an open window effect. ...

KB Home responded:
Hi Robert, we are very sorry for any frustration. We'd love to have somebody contact you, please email us at CustomerRelations@kbhome.com and we will ensure a manager reaches out to you as quickly as possible. -Brian

Total Score 3


Quality 3

Trustworthiness 2

Value 2

Responsiveness 3

Lack quality control and responsiveness

  • Anonymous
  • Verified HomeBuyer
  • October 18, 2024
  • San Antonio, TX

Sales and design ppl were great. However, construction manager T was not on top of ensuring house was built to standard. Many times he ensured me home was ready for my inspector, though it wasn't ( utilities off, major fixes needed, etc.) I had to put off closing many times cause of this. When I did close their were still issues needing repair. Building manager rushed me to sign ppwk so I could close, ensuring me the items would be fixed that same day. They weren't. It took almost a month for all things to get fixed, with me having to take many days off from work. Moral of the story, ...

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

Lack of communication and delays

  • Evan E.
  • Verified HomeBuyer
  • March 16, 2022
  • New Braunfels, TX

Lack of communication, delays, poor quality control

Total Score 3


Quality 1

Trustworthiness 1

Value 5

Responsiveness 2

KB Homes

  • Christine H.
  • Verified HomeBuyer
  • September 20, 2024
  • New Braunfels, TX

If you decide to build with KB do not under any circumstances move in until EVERYTHING is complete, no matter how tiny. Give yourself some wiggle room before you have to be out of your current home and into your new home so issues can be taken care of before you close. Please compare the workmanship of other home builders with whomever you decide to build with.

Total Score 3


Quality 1

Trustworthiness 2

Value 3

Responsiveness 2

Wouldn’t recommend

  • Teresa R.
  • Verified HomeBuyer
  • July 20, 2024
  • San Antonio, TX

Home buying is not an easy process. There’s always issues. The main problem I had was that communication with the loan officer was absolutely terrible. It took days to get a response, but then I was called several times and rushed to submit items. I had two different loan officers, one was great (I believe his name was Josh) and the other is the one I had issues with. My main loan officer, Dais, would call me at the end of the business day and even if I called back 2 minutes after missing her call, I would get no response until end of business day the next day. My realtor would reach out to ...

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Never working with KB again

  • Jaylen C.
  • Verified HomeBuyer
  • October 25, 2023
  • Cibolo, TX

Overall we had to jump through hurdles to get the home. It has been almost two months and we still have not had all the things fixed in our house after living here for almost two months. According to the city, they have not paid their fees and finished the paperwork so we still do not have our certificate of occupancy meaning we can’t get trash cans, and I can’t put utilities in my name. Craftsmanship in the overall build is subpar. I regret not going with another builder and lender. I fell for the low interest rates which at 6.5% still isn’t that great. Overall this is been a terrible ...

Total Score 3


Quality 3

Trustworthiness 2

Value 2

Responsiveness 1

Horrible appliances

  • Leon H.
  • Verified HomeBuyer
  • March 08, 2022
  • San Antonio, TX

Stove appliances are horrible do not suggest

Total Score 3


Quality 1

Trustworthiness 4

Value 2

Responsiveness 1

Overall house build

  • Ismael A.
  • Verified HomeBuyer
  • September 14, 2021
  • Boerne, TX

So much rework needs to be done the house feel like a rebuild or flip rather than new.

Total Score 3


Quality 1

Trustworthiness 2

Value 3

Responsiveness 2

KB Home - I asked multitude of times throught the building process for

  • Jennifer D.
  • Verified HomeBuyer
  • October 22, 2019
  • Boerne, TX

I asked multitude of times throught the building process for a few key items to be fixed and promissed repeatedly that things would eventually be taken care of. NOTHING was corrected even after close.

Total Score 3


Quality 2

Trustworthiness 3

Value 2

Responsiveness 1

Tommy

  • Chad B.
  • Verified HomeBuyer
  • July 20, 2022
  • San Antonio, TX

Poor superintendent. Lied numerous times about things that would be fixed only to see they never were. I felt like I was being yes’d the whole time so I would stop asking question. Cole is a huge violator of this as well

Total Score 3


Quality 1

Trustworthiness 1

Value 3

Responsiveness 2

KB Home - Sales Team is amazing.

  • Tracy D.
  • Verified HomeBuyer
  • July 14, 2021
  • San Antonio, TX

Sales Team is amazing...the Mortgage Team is amazing.

Total Score 3


Quality 2

Trustworthiness 2

Value 2

Responsiveness 1