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KB Home Reviews in San Antonio, TX

What San Antonio Homeowners Have to Say About KB Home.

Read all 962 verified reviews from homeowners that built a new home with KB Home in the San Antonio area. San Antonio homeowners have rated KB Home an average 4.4 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.4 out of 5 stars in San Antonio Area

962 Reviews in San Antonio Area

Ratings by Category

Overall 4.4

Quality 4.2

Trustworthiness 4.4

Value 4.4

Responsiveness 4.3

KB Home in San Antonio Area

View Homes

Customer Reviews

KB Home review

  • Alyssa E.
  • Verified HomeBuyer
  • October 10, 2023
  • San Antonio, TX

My family bought our house sight unseen as we were moving to San Antonio and wanted a house upon arrival. We knew we wanted to go with KB but didn't have time to build custom so had to wait for one to become available. It was a race to lock one down and we finally got one. The location isn't great and the house is actually better than it looked in videos. However, there were a lot of issues found during our inspection we ordered and there were some that they didn't remediate until I sent the inspector back again. Upon arriving to the home, I found more issues with poor attention to detail and ...

Total Score 2


Quality 3

Trustworthiness 3

Value 4

Responsiveness 4

KB Home - Quality is not good, the floor makes noise and vehicle outside

  • Anonymous
  • Verified HomeBuyer
  • October 26, 2021
  • San Antonio, TX

Quality is not good, the floor makes noise and vehicle outside makes the building vibrates

KB Home responded:
Hello, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. --Jackson

Total Score 2


Quality 2

Trustworthiness 5

Value 2

Responsiveness 5

Krista

  • Krista H.
  • Verified HomeBuyer
  • February 13, 2023
  • New Braunfels, TX

Unfortunately we have had quite a few issues with our home, leaking master bath, cracked concrete on driveway, paint on door fixtures, plaster on patio and drive way out front. KB has been available and working on all of our items, they immediately got in touch with the plumbers to fix the shower which was appreciated.

Total Score 2


Quality 1

Trustworthiness 5

Value 2

Responsiveness 5

Home Buying Experience

  • Alicia D.
  • Verified HomeBuyer
  • September 27, 2023
  • Elmendorf, TX

The home buying process was seamless, Jerry and Rueben are awesome. My customer service rep is very responsive in getting things done. Check every little nook and cranny of your home and do site visits if possible. My home was not cleaned before moving in so I had paint speckles all throughout the home, handprints were everywhere in the flooring which took some scrubbing because it didn't come up with just a mop. DO NOT sign off that your home is 100% until everything is to your standard or liking. Depending on where you move the ball may get dropped on somethings. My sprinkler system doesn't ...

Total Score 2


Quality 2

Trustworthiness 3

Value 3

Responsiveness 4

No Pride in Workmanship

  • Baldomero M.
  • Verified HomeBuyer
  • August 16, 2023
  • San Antonio, TX

Since the start, purchasing my home from KB, was not a good experience. The day of closing turned out to be a week of closing. Now that I’ve moved into the house, doors were not hung properly, the carpet was not tacked down correctly, it lifts from most of the corners in big sections. The living/ dining rooms tiles were not installed correctly. The tiles were uneven. I’ve been sitting in a construction site for a week and it looks like it’ll be longer. I feel like I’ve made a mistake buying this house. I’m so frustrated.

Total Score 2


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

KB Home - The overall experience is something I would never want to experience

  • Alejandro M.
  • Verified HomeBuyer
  • August 01, 2022
  • Converse, TX

The overall experience is something I would never want to experience again. This was supposed to be our dream house but we had to choose different products that were not as nice as what we originally chose. Plus we were lied to about when our house would be complete. We had to live in a two bedroom apartment for a whole year.

Total Score 2


Quality 3

Trustworthiness 3

Value 4

Responsiveness 2

Great model display homes

  • Anonymous
  • Verified HomeBuyer
  • May 06, 2024
  • San Antonio, TX

I didn't like that updates of the construction phases were not sent often as promoted. The home took 7 months to complete and there were only 5 pictures sent of the phrases. I hired a third inspector and felt KB home contractor was annoyed at the reports. It was not accommodate for home walk thru late evening. Overall decent but felt quality of work is rushed. I found beer can and pants during on of my walk thru. I recommend you advocate for yourself for the amount of money they are receiving there should be better quality consumer service.

Total Score 2


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Mostly a headache

  • Matthew S.
  • Verified HomeBuyer
  • April 24, 2024
  • Seguin, TX

We went through 4 sales people & 3 different finance people. Promises were made that weren’t backed up or fulfilled. It was a fight to even get ahold of anyone to speak to most of the time. Our final sales person, Jessica was excellent, as was our final finance person, Meghan. Gary, our super was great too but by the time they came around we were already frustrated and fed up since it was late in the process. We are moved in now and there are a bunch of cosmetic issues that still need to be fixed, as well as functional issues like the windows not being square. The sod for the yard was laid ...

Total Score 2


Quality 3

Trustworthiness 2

Value 4

Responsiveness 2

Unhappy Customer

  • Monique B.
  • Verified HomeBuyer
  • September 27, 2023
  • Cibolo, TX

My experience with KB Home has not been good. First, our closing date kept being moved. This cost us more money for rental trailer. We drove to Texas from Los Angeles expecting to enter a "move-in ready" home. It was far from ready for anyone to move in! Our Toilet was not attached in one bathroom and the times underneath were all broken from someone apparently working on it. Our second bathroom had a sign on the Toilet that said "do not use". Our tile floor was a mess! There are chips in many of the times. The times are uneven and unevenly spaces along with slopes in the living room. All ...

Total Score 2


Quality 1

Trustworthiness 3

Value 4

Responsiveness 3

Poor craftsmanship and no follow up from construction management team

  • MariaDel H.
  • Verified HomeBuyer
  • October 20, 2021
  • San Antonio, TX

Overall quality issues is the main concern

KB Home responded:
Hi, MariaDel, we are sorry for any frustration. If you would like assistance with this matter, please feel free to e-mail CustomerRelations@kbhome.com. Best wishes. -- Nick

Total Score 2


Quality 2

Trustworthiness 2

Value 5

Responsiveness 2

If you don't use their lenders, they(KB), treats you like crap! But thanks to Directions Home Loans they made our experience great!!!

  • Herbert P.
  • Verified HomeBuyer
  • August 18, 2021
  • San Antonio, TX

If it was up to KB Homes we wouldn't be having this review, because they denied us. Thanks be to our God and his excellent greatness we went with another lender (Directions Home Loans) and got approved. We were advised that KB even questioned them for approving us. With the building my wife and I came by almost every weekend Saturday or Sunday after church or both. We watched houses being worked on and no one working on ours. We saw houses that came up after ours and get driveways poured before us. It seemed as if that didn't care or just get this over with type work ethic. We had a few ...

KB Home responded:
Hi Herbert, I’m sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Nick

Total Score 2


Quality 3

Trustworthiness 1

Value 4

Responsiveness 3

Maybe reviews are legit online about kB homes.

  • Mike M.
  • Verified HomeBuyer
  • August 13, 2019
  • San Antonio, TX

Sales person Arron was the only bright spot

KB Home responded:
Hello Mike, thank you for your feedback. We are sorry for any frustration with your home and would be happy to connect you with a representative to look into any concerns. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. --Brian

Total Score 2


Quality 2

Trustworthiness 3

Value 4

Responsiveness 2

Catfished

  • Mary B.
  • Verified HomeBuyer
  • June 22, 2023
  • Elmendorf, TX

Finance through the entire process was a nightmare, zero communication. I’m a first time buyer and they just uploaded more and more documents with ZERO explanation of what I was supposed to be signing. Finally after a very serious email threatening to back out of the entire thing someone reached out to me and basically told me they just need me to sign, It’s not really important stuff right now, when it is they’ll explain it. Keep in mind these are all financial documents. I put my earnest money down Jan 29th, on a “move in ready” home, my closing was listed as end of march. After pushing it ...

Total Score 2


Quality 3

Trustworthiness 3

Value 2

Responsiveness 2

Poor quality work

  • Anonymous
  • Verified HomeBuyer
  • October 12, 2022
  • San Antonio, TX

The quality of the work and materials are subpar. Poor craftsmanship and attention to detail. Generally sloppy and unsafe at points. They rush the builds using the cheapest subcontractors and it shows. Thoroughly disappointed.

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 4

KB Home - over all we feel that it was a bad experience.

  • Bartolo R.
  • Verified HomeBuyer
  • September 24, 2021
  • New Braunfels, TX

over all we feel that it was a bad experience.

KB Home responded:
Hi Bartolo, I’m sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -James

Total Score 2


Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

1st time best experience 2nd time was a disappointment

  • Anonymous
  • Verified HomeBuyer
  • January 11, 2020
  • San Antonio, TX

1st house was an amazing experience that when we moved we decided to go with KB again. Bigger and more expensive. I wished we looked somewhere else because theres cracks everywhere. Water comes thru our door. Paint still on our carpet and floor. It has been a bad experience since day 1. From loan process to moving into home.

KB Home responded:
Hello, I'm sorry that you were disappointed with your second KB Home experience. We'd really like to help, please email us at CustomerRelations@kbhome.com and we will ensure you are contacted. -Brian

Total Score 2


Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

Room for improvement needed

  • Daniel S.
  • Verified HomeBuyer
  • June 24, 2019
  • Universal City, TX

Our sales Rep Warren was amazing. He kept us in the loop the whole process. He gets a 5 star. The lending/processor/underwriter were terrible. Lacked communication, follow up, made promises and commitments that were never kept. Do not use KBHS.

KB Home responded:
Hello Daniel, thank you for your feedback. We would be happy to connect you with a representative to look into any concerns. You may e-mail CustomerRelations@kbhome.com for assistance. --Brian

Total Score 2


Quality 3

Trustworthiness 2

Value 4

Responsiveness 1

Review

  • Cynthia C.
  • Verified HomeBuyer
  • January 17, 2023
  • Elmendorf, TX

Our sales person Anthony was great. Brian from construction was very helpful in getting our home finished Lionel loan officer helped us through tremendously. Underwriting needs a new team with compassion towards homebuyers.

Total Score 2


Quality 3

Trustworthiness 2

Value 2

Responsiveness 2

Don’t have a highlight to share.

  • Anonymous
  • Verified HomeBuyer
  • November 08, 2022
  • New Braunfels, TX

Should had built with another builder in different neighborhood.

Total Score 2


Quality 2

Trustworthiness 3

Value 2

Responsiveness 2

Home Not Completed

  • Helen G.
  • Verified HomeBuyer
  • June 21, 2022
  • San Antonio, TX

The reasons for my low scores are the finish quality of the house, the last sales rep experience, not being able to do a change order, and the lack of response to finish with the remaining issues with the house after living in the home for almost two months now. The lender experience was the best part; working with Lionel was truly helpful. The studio was also fun, and the only downside was not being able to make a change request even though it took over a year for the house to be done. The biggest issues I had were with my sales rep and the complete quality of the home. I had three different ...

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 3

KB Home - This home buying experience has been horrible and frustrating.

  • Joshua B.
  • Verified HomeBuyer
  • April 26, 2022
  • San Antonio, TX

This home buying experience has been horrible and frustrating. The quality of workmanship has been poor. I have been in the house for almost 2 months. I’m on the third week of the kitchen island being rebuilt due to it not being level or square. I have a sink hole that keeps forming in the front yard. Some cabinets are cracked and need to be replaced. Plus a list of other issues. Contractors are not showing up to fix issues on days they are supposed to wasting my wife’s and I’s time. At this time I cannot recommend going with KB Homes.

Total Score 2


Quality 2

Trustworthiness 2

Value 4

Responsiveness 1

Lack of communication between everyone to get things done

  • Richard C.
  • Verified HomeBuyer
  • February 06, 2022
  • Converse, TX

If we didn't call every few days we would have not know any info about our house. We had to stay on top of our build to make sure things were done correctly

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

New Home

  • Anonymous
  • Verified HomeBuyer
  • April 06, 2020
  • Universal City, TX

Well...still waiting on major repairs for poor craftsmanship.

KB Home responded:
Hi, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. Best wishes. -James

Total Score 2


Quality 1

Trustworthiness 3

Value 4

Responsiveness 1

Extremely disappointed

  • Diana C.
  • Verified HomeBuyer
  • January 21, 2020
  • Helotes, TX

For the cost of our new home we are extremely disappointed in the overall process. Very poor quality workmanship. Still having issues 30+ days after move in.

KB Home responded:
I’m very sorry that you are disappointed with your experience Diana. Please feel free to contact us at CustomerRelations@kbhome.com and we can put you in touch with a manager of KB Home to discuss any concerns. -Brian

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 3

Professionalism

  • Luis G.
  • Verified HomeBuyer
  • September 05, 2019
  • San Antonio, TX

The initial process with KB Loan Officers and builder was unprofessional; consistently lacking in communication. Neither the loan officers or builder were on the same page on status or updates. The overall construction was okay but responsiveness needs improvement.

KB Home responded:
Hello Luis, we appreciate your feedback on your experience, and we will be sure to share your comments with KB Home division management. If you would like to be contacted by a representative of KB Home to discuss any concerns, please let us know. You may e-mail CustomerRelations@kbhome.com for assistance. – Brian

Total Score 2


Quality 3

Trustworthiness 2

Value 3

Responsiveness 1