KB Home Reviews in San Antonio, TX
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What San Antonio Homeowners Have to Say About KB Home.
Read all 968 verified reviews from homeowners that built a new home with KB Home in the San Antonio area. San Antonio homeowners have rated KB Home an average 4.4 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
KB Home in San Antonio Area
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Customer Reviews
Home Not Completed
- Helen G.
- Verified HomeBuyer
- June 21, 2022
- San Antonio, TX
The reasons for my low scores are the finish quality of the house, the last sales rep experience, not being able to do a change order, and the lack of response to finish with the remaining issues with the house after living in the home for almost two months now. The lender experience was the best part; working with Lionel was truly helpful. The studio was also fun, and the only downside was not being able to make a change request even though it took over a year for the house to be done. The biggest issues I had were with my sales rep and the complete quality of the home. I had three different ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 3
KB Home - This home buying experience has been horrible and frustrating.
- Joshua B.
- Verified HomeBuyer
- April 26, 2022
- San Antonio, TX
This home buying experience has been horrible and frustrating. The quality of workmanship has been poor. I have been in the house for almost 2 months. I’m on the third week of the kitchen island being rebuilt due to it not being level or square. I have a sink hole that keeps forming in the front yard. Some cabinets are cracked and need to be replaced. Plus a list of other issues. Contractors are not showing up to fix issues on days they are supposed to wasting my wife’s and I’s time. At this time I cannot recommend going with KB Homes.
Total Score 2
Quality 2
Trustworthiness 2
Value 4
Responsiveness 1
Lack of communication between everyone to get things done
- Richard C.
- Verified HomeBuyer
- February 06, 2022
- Converse, TX
If we didn't call every few days we would have not know any info about our house. We had to stay on top of our build to make sure things were done correctly
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 2
New Home
- Anonymous
- Verified HomeBuyer
- April 06, 2020
- Universal City, TX
Well...still waiting on major repairs for poor craftsmanship.
KB Home responded:
Hi, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. Best wishes. -James
Total Score 2
Quality 1
Trustworthiness 3
Value 4
Responsiveness 1
Extremely disappointed
- Diana C.
- Verified HomeBuyer
- January 21, 2020
- Helotes, TX
For the cost of our new home we are extremely disappointed in the overall process. Very poor quality workmanship. Still having issues 30+ days after move in.
KB Home responded:
I’m very sorry that you are disappointed with your experience Diana. Please feel free to contact us at CustomerRelations@kbhome.com and we can put you in touch with a manager of KB Home to discuss any concerns. -Brian
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 3
Professionalism
- Luis G.
- Verified HomeBuyer
- September 05, 2019
- San Antonio, TX
The initial process with KB Loan Officers and builder was unprofessional; consistently lacking in communication. Neither the loan officers or builder were on the same page on status or updates. The overall construction was okay but responsiveness needs improvement.
KB Home responded:
Hello Luis, we appreciate your feedback on your experience, and we will be sure to share your comments with KB Home division management. If you would like to be contacted by a representative of KB Home to discuss any concerns, please let us know. You may e-mail CustomerRelations@kbhome.com for assistance. – Brian
Total Score 2
Quality 3
Trustworthiness 2
Value 3
Responsiveness 1
Overall construction quality is not good enough!
- Anonymous
- Verified HomeBuyer
- July 31, 2019
- San Antonio, TX
Responsiveness to issues by the construction team was slow and unsatisfactory.
KB Home responded:
Hello, we are sorry for any frustration and would like to help. Please e-mail CustomerRelations@kbhome.com, and we will put you in touch with a KB Home division manager to assist with this matter. –Brian
Total Score 2
Quality 2
Trustworthiness 2
Value 4
Responsiveness 1
Nicolas
- Nicholas R.
- Verified HomeBuyer
- March 12, 2024
- Converse, TX
The salesman was excellent, but I'm having too many issues with the house and having difficulty getting them resolved.
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Worst home buying experience we have encountered
- Karrington E.
- Verified HomeBuyer
- October 25, 2023
- Bulverde, TX
Withholding of information regarding the homes status and buying process was blatant . Materials in the home are not sturdy and already breaking. Cant withhold weight.
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 3
Bad Experience
- DARRICK N.
- Verified HomeBuyer
- October 03, 2023
- New Braunfels, TX
There is just to many things to itemized. The house upon completion looked like it was completed with out supervision. To the point that when I was on the final walk through there was a picture of a Man's Private Part drawn on the Garage wall and it was unseen by the project manager. Then they ask you repeatedly if you can give them 10's on the Construction manager survey over and over even though they know it is not deserved but you feel compelled to or the stuff you need fixed in you newly bought home will not get fixed or it will be done with a grudge. I do not plan on getting another KB ...
Total Score 2
Quality 1
Trustworthiness 2
Value 3
Responsiveness 2
Not impressed
- Ronald H.
- Verified HomeBuyer
- August 15, 2023
- Seguin, TX
I reported the sliding door is damaged and installed backwards, someone came to look at it and I never heard from anyone again. I had an access panel to space under the stairwell installed and found it was completely full of scrap sheet rock. That just screams we don’t car … why not properly discard scraps instead of leaving them hidden in my house, what else is hidden in my house? I dare not look in the attic. Overall the workmanship in my opinion lacks pride. My opinion has gone down since I moved in.
Total Score 2
Quality 2
Trustworthiness 3
Value 2
Responsiveness 1
KB Homes
- Seth M.
- Verified HomeBuyer
- July 13, 2022
- Boerne, TX
Workman ship sub par, Look at long wait times as in days to get anything fix. New homes look good after a month thing get noticed that are not done or falling apart. Issues brought to builder and nothing gets fixed. Would not recommend KBH do to price and pore build quality. Customer service 3 out of 10 they do nothing.
Total Score 2
Quality 1
Trustworthiness 3
Value 3
Responsiveness 1
price increase
- Domingo M.
- Verified HomeBuyer
- November 19, 2019
- SAN ANTONIO, TX
they did not respect the agreed initial price, they made me waste a lot of time
KB Home responded:
Hey Domingo, we're sorry for any frustration and would be happy to connect you with a representative to look into any concerns. Please email CustomerRelations@kbhome.com for assistance. --James
Total Score 2
Quality 4
Trustworthiness 1
Value 2
Responsiveness 1
Great Sales/Finance Staff, Poor Quality Builder
- Robert E.
- Verified HomeBuyer
- September 04, 2019
- Bulverde, TX
Overall, very disappointed with our new home. Model homes look great, but the actual build on all the houses in our neighborhood are very poor quality. Cheap materials and even cheaper labor -- skill level of the contractors is abysmal. If you're looking for a quality home in the $325K+ range, look elsewhere.
KB Home responded:
Hi Robert, we are very sorry for any frustration with your home and materials. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. – Brian
Total Score 2
Quality 1
Trustworthiness 4
Value 1
Responsiveness 2
Kb home
- Jazsmine K.
- Verified HomeBuyer
- September 22, 2023
- San Antonio, TX
Materials used are cheap and coming apart. KB waits until day before 30 day inspection to try and fix things. They never came back to fix the rest of our issues
Total Score 2
Quality 1
Trustworthiness 3
Value 2
Responsiveness 1
Issue after issue but it’s decent
- EMMA W.
- Verified HomeBuyer
- July 19, 2023
- New Braunfels, TX
I love my house but it’s low quality work
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
DEALING WITH IT
- Tarrah S.
- Verified HomeBuyer
- June 28, 2023
- San Antonio, TX
The overall experience was a shade above terrible. As expected, the home took approximately 12 months from signing the contract to closing. For nearly 8-9 months we dealt with an unresponsive Construction Manager - named Scott and a similarly unresponsive Sales Rep named Bob (Ok. Bob was a tad-bit more responsive but very unreliable). Not only were they unresponsive, they were unclear in their communications creating much heartache and the potential loss of a sell. The only reason we remained on contract with the purchase of this home, is because of Brandon. Unbeknownst to us, Brandon was ...
Total Score 2
Quality 1
Trustworthiness 2
Value 3
Responsiveness 1
KB Home - Bad!
- Josiah N.
- Verified HomeBuyer
- August 25, 2022
- Converse, TX
Bad!! Cheap materials; broken promises. Flooded the building—both upstairs and downstairs. Electrical appliances/fixtures all messed up My water heater stopped working. Bad!!! I’ll be building another in 2 yrs hopefully, but never KBHOMES.
Total Score 2
Quality 1
Trustworthiness 2
Value 3
Responsiveness 1
Don't walk - RUN Away
- Anonymous
- Verified HomeBuyer
- July 06, 2022
- Seguin, TX
Great floor plans...that's the only positive thing I can say. It took over a year from down payment to close for a 1647 sq ft single story house...which wasn't even totally complete when we moved in. This was my 4th new build and even the house built by a high school construction class was far superior in both materials and workmanship. Definitely would NOT recommend a KB home.
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 2
Emperor
- David L.
- Verified HomeBuyer
- April 30, 2024
- New Braunfels, TX
Don't buy one is my advice.
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
New home experience
- Eric P.
- Verified HomeBuyer
- April 20, 2022
- San Antonio, TX
Hime looks nice but I wouldn't recommend a family or friend to KB HOME. Materials are cheap.. only been a month had to call for maintenance at at least 10 tomes. Walls feel cheap, boiler/Hot water went out 3 times. New floors I payed for out of POCKET have stains, Carpet is not installed correctly. When we did walked threw didn't really pay attention or can notice any of this until moving in. They installed cabinets doors month later. For a new home has roaches, spiders i don't know how and lots of ANTS I mean a lot... First day move in. Just over all horrible. Plus paying so much for ...
Total Score 2
Quality 1
Trustworthiness 2
Value 1
Responsiveness 2
KB Home - Not the best experience.
- Bryan F.
- Verified HomeBuyer
- October 12, 2021
- Boerne, TX
Not the best experience.
KB Home responded:
Hi Bryan, I’m sorry that you are disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Nick
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Disappointed after moving in
- Dong-Hwan J.
- Verified HomeBuyer
- January 14, 2020
- Bulverde, TX
We have had so many issues after moving in with things that were not done correctly and are very disappointed with the unresponsiveness and unresolved issues. The workers have come to our house on four different occasions due to issues with the countertop and it is still not resolved. We have taken off work numerous times already and are extremely disappointed. We had such a great experience with the sales person as well as all the meetings prior to moving in that we thought it would continue.
KB Home responded:
Hello Dong-Hwan, thank you for your feedback. We are very sorry for any frustration, if you would like to speak with a representative regarding your home, please feel free to e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian
Total Score 2
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Wasn't worth the wait..
- Tiffany B.
- Verified HomeBuyer
- November 30, 2022
- Converse, TX
My home took 14 months to "complete". I'm STILL missing a doorknob, but of the knobs I do have, 3 have randomly fallen off. The ENTIRE upstairs creaks incesantly. There is a crack in my ceiling, 2 doors don't close completely, water pools in the backyard, porch is missing bricks, roof has issues, siding, large space between the cabinet and wall, no caulking in areas, flooring is cut poorly (it doesn't even meet the wall in some areas). In the amount of time it took to complete this house, its shameful to have so many issues. But I digress... I'm actually really sad about thinking about ...
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Dissatisfied
- Cynthia P.
- Verified HomeBuyer
- November 27, 2022
- San Antonio, TX
So we bought a house 7 Oct. we did not like the experience with KB. When they offered a high APR & wanted us to buy down the rate. We went to our lender that offered way lower APR but then KB wanted to match it but wanted my lender to do a promise letter. Neither lenders wanted to do this so this took up time. We had refused to go with KB if they were going to match it because of they could match it now then they could have matched it in the beginning. Unfortunately we had to go with KB because they refused to give us the $4000 rebate and closing cost. Then it was a rush to do the walk ...
Total Score 2
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
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