KB Home Reviews in San Antonio, TX

Responsiveness to issues by the construction team was slow and unsatisfactory.

The salesman was excellent, but I'm having too many issues with the house and having difficulty getting them resolved.

Withholding of information regarding the homes status and buying process was blatant . Materials in the home are not sturdy and already breaking. Cant withhold weight.

There is just to many things to itemized. The house upon completion looked like it was completed with out supervision. To the point that when I was on the final walk through there was a picture of a Man's Private Part drawn on the Garage wall and it was unseen by the project manager. Then they ask you repeatedly if you can give them 10's on the Construction manager survey over and over even though they know it is not deserved but you feel compelled to or the stuff you need fixed in you newly bought home will not get fixed or it will be done with a grudge. I do not plan on getting another KB home after this experience and I am telling everyone I know that even if they can find a home that is smaller but cost more than a KB home go with the smoller home that is better quality. All you get with KB is more sqft for the price. But then you have to question what problems am I going to have to deal with after I get in the home because the home was so poorly built. ... More

I reported the sliding door is damaged and installed backwards, someone came to look at it and I never heard from anyone again. I had an access panel to space under the stairwell installed and found it was completely full of scrap sheet rock. That just screams we don’t car … why not properly discard scraps instead of leaving them hidden in my house, what else is hidden in my house? I dare not look in the attic. Overall the workmanship in my opinion lacks pride. My opinion has gone down since I moved in.

Workman ship sub par, Look at long wait times as in days to get anything fix. New homes look good after a month thing get noticed that are not done or falling apart. Issues brought to builder and nothing gets fixed. Would not recommend KBH do to price and pore build quality. Customer service 3 out of 10 they do nothing.

they did not respect the agreed initial price, they made me waste a lot of time

Overall, very disappointed with our new home. Model homes look great, but the actual build on all the houses in our neighborhood are very poor quality. Cheap materials and even cheaper labor -- skill level of the contractors is abysmal. If you're looking for a quality home in the $325K+ range, look elsewhere.

Materials used are cheap and coming apart. KB waits until day before 30 day inspection to try and fix things. They never came back to fix the rest of our issues

I love my house but it’s low quality work

The overall experience was a shade above terrible. As expected, the home took approximately 12 months from signing the contract to closing. For nearly 8-9 months we dealt with an unresponsive Construction Manager - named Scott and a similarly unresponsive Sales Rep named Bob (Ok. Bob was a tad-bit more responsive but very unreliable). Not only were they unresponsive, they were unclear in their communications creating much heartache and the potential loss of a sell. The only reason we remained on contract with the purchase of this home, is because of Brandon. Unbeknownst to us, Brandon was assigned as our new Construction Manager the last two-three months of this process drastically improving our experience. I feel confident in saying that had Brandon been our Construction Manager from the onset, KB would have gotten better ratings. Brandon was professional, honest, and understanding of our concerns and issues. He immediately addressed issues that had been outstanding for nearly 6 months (i.e. when there's a hole in your brand new roof during the winter and spring months, that's an issue that should be taken care off immediately). Brandon single handedly saved this sell. The KB's closing process (not included in the ratings) was also a mess, but because it's not on this rating scale I won't go into those issues. ... More

Bad!! Cheap materials; broken promises. Flooded the building—both upstairs and downstairs. Electrical appliances/fixtures all messed up My water heater stopped working. Bad!!! I’ll be building another in 2 yrs hopefully, but never KBHOMES.

Great floor plans...that's the only positive thing I can say. It took over a year from down payment to close for a 1647 sq ft single story house...which wasn't even totally complete when we moved in. This was my 4th new build and even the house built by a high school construction class was far superior in both materials and workmanship. Definitely would NOT recommend a KB home.

Don't buy one is my advice.

Hime looks nice but I wouldn't recommend a family or friend to KB HOME. Materials are cheap.. only been a month had to call for maintenance at at least 10 tomes. Walls feel cheap, boiler/Hot water went out 3 times. New floors I payed for out of POCKET have stains, Carpet is not installed correctly. When we did walked threw didn't really pay attention or can notice any of this until moving in. They installed cabinets doors month later. For a new home has roaches, spiders i don't know how and lots of ANTS I mean a lot... First day move in. Just over all horrible. Plus paying so much for this? Yeah no.. not happy.. ... More

Not the best experience.

We have had so many issues after moving in with things that were not done correctly and are very disappointed with the unresponsiveness and unresolved issues. The workers have come to our house on four different occasions due to issues with the countertop and it is still not resolved. We have taken off work numerous times already and are extremely disappointed. We had such a great experience with the sales person as well as all the meetings prior to moving in that we thought it would continue.

My home took 14 months to "complete". I'm STILL missing a doorknob, but of the knobs I do have, 3 have randomly fallen off. The ENTIRE upstairs creaks incesantly. There is a crack in my ceiling, 2 doors don't close completely, water pools in the backyard, porch is missing bricks, roof has issues, siding, large space between the cabinet and wall, no caulking in areas, flooring is cut poorly (it doesn't even meet the wall in some areas). In the amount of time it took to complete this house, its shameful to have so many issues. But I digress... I'm actually really sad about thinking about it. The new Superintendent (I think that's his title), Duane is been made aware and is working to rectify issues... I hope he doesn't leave or get moved. He's been helpful. Robert is really nice, he kept me up to date on the progress ... More

So we bought a house 7 Oct. we did not like the experience with KB. When they offered a high APR & wanted us to buy down the rate. We went to our lender that offered way lower APR but then KB wanted to match it but wanted my lender to do a promise letter. Neither lenders wanted to do this so this took up time. We had refused to go with KB if they were going to match it because of they could match it now then they could have matched it in the beginning. Unfortunately we had to go with KB because they refused to give us the $4000 rebate and closing cost. Then it was a rush to do the walk through of the house. We closed on 7 Oct. walk through was 4 Oct. 2nd walk through was 6 Oct & did this not give them enough time to fix thing we found or that the inspector found. We got, “yes, that got fixed” when it didn’t. The AC gate was bent and that didn’t get replaced during the initial, 2nd walk through or the 30 day walk through. So this makes me doubt that they got any of the other things fixed. We are still waiting for things to be fixed and we are two months into living in this house. ... More

So if you're a 1st time homebuyer with no options, then this may be the right builder for you. Here's my process from beginning to end. Go into the sales office and take a look at the houses and decide if you want to buy or not. After that you get put on a waiting list where their mortgage officer takes at least a whole month to reach out to you after being told week after week from your sales rep that someone should be reaching out to you. Finally, the mortgage officer sees if you're qualified by giving you a ridiculous loan that sticks with you till closing day (so go with another lender). Then months go by before your sales rep finally reaches out to you to setup design studio appointments. The first appointment is virtual, so you'll have to go off your best guess if you want something or not based on pictures. Then second appointment is where you can see the material in your house in person; once all your choices, and you've paid up; you can't change anything. Even if they haven't started construction. Now the best part is the construction where you're excited to see how your house will turn out. You'll have to watch them build because they'll forget the things you've picked, so it's very important that you watch them closely. You get 2 reviews to see how far the house has come, and make suggestions/improvements. Now here comes to the closing process. Once you've signed off on your incomplete house (that they promise to fix); you get to close on it. After living in the house for 2 months you've come to find out that they won't fix the things they've promised to fix. For example, I've been out of a microwave for 2 months. There's some minor details I wish that were taken care of, but hey it was my mistake for trusting them. The house is nice, so that's why there's 2 stars instead of 1. ... More

We closed in late September. That same weekend our entire kitchen and most of our LVP had to be ripped out because of water damage caused by a faulty dishwasher setup. We were in the house for nearly a month, then found out we had mold. We have since been removed from the home awaiting remediation. This has been an absolute nightmare, but we are working through the remaining issues. Additionally, the overall build quality was average at best with some areas still needing repairs or rework. All of this after almost two months after closing. I wouldn't do it again.

I paid cash for my home. I let myself be rushed instead of making sure the issues with my home were taken care prior to closing. I have paint splatters on the lvp flooring; on the concrete outside my home; paint on the carpeting; hot water heater didn’t work, and though I let the super know it took a bit for it to be repaired by the plumbing company; the cabinet in the master bathroom was not repaired; the cabinet molding was not replaced; all the bathtubs are scratched; the cultured marble in the secondary bathroom is chipped; the kitchen sink is scratched like it was used by the builder and someone tried to clean but used an abrasive which scratched the stainless steel. So yes, I’m not a happy customer. Oh, and the Sheetrock in the garage has screw holes all over. Probably a screw up from another house. The list goes on… ... More

Nobody really knows what’s going on most of the time. They claim to be very good with communication, but the communication is solely through spam and automatic emails. We had countless issues along the way that were pushed off and were told “it’ll be fine don’t worry” to include our house being done 3 months early and them trying to force us to move in or lose the house. All of the issues we had could have been avoided with communication on their end between themselves and their higher ups. They know we aren’t happy and have tried to give us things to make sure we don’t give bad reviews or bad survey answers, but I would caution any person who is going to work with KB. I would not/will not ever build with or buy a KB home again. (Not even a preowned KB home) ... More

the only bright spots in the entire affair were the builder and our third loan officer. Everything else was horrible. We received 13 different closing dates and were cancelled 3 times by letter. Our original loan officer was terminated and our second got sick, the third saved the day.

At first things were good until our lot was sold from up under us twice. No notification or idea it had happened until when it was time to get a date for the studio. Then once that was sorted, studio selections were double selected by a neighboring house which caused some reselections without compensation. Once that was figured out, when it came time to close on the house multiple credit checks within a month mixed up identity from loan officer and closing agent and once we got to the final hour KB denied me a loan. It was all too peculiar, like KB didn't want to sell the house to us. But I found a lender outside of KB who was willing to loan us the money and we closed within 2.5 weeks. Something KB couldn't not get done. Now that I'm in the house a few things need to be corrected it's taking time but things are coming together. Very tumultuous and frustrating dealing with KB staff. The construction manager has been my best alliance since closing! Good job Jeff. ... More