KB Home Reviews in San Antonio, TX
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What San Antonio Homeowners Have to Say About KB Home.
Read all 1083 verified reviews from homeowners that built a new home with KB Home in the San Antonio area. San Antonio homeowners have rated KB Home an average 4.4 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
KB Home in San Antonio Area
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Customer Reviews
Great Experience
- Clarence H.
- Verified HomeBuyer
- February 26, 2020
- San Antonio, TX
Great job by all; completely satisfied with every aspect of this home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Love it here!
- Preston H.
- Verified HomeBuyer
- February 26, 2020
- New Braunfels, TX
Perfect place for my family! The building process was amazing and our team at kb was even more amazing.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Great experience wonderful staff
- Vanessa S.
- Verified HomeBuyer
- February 25, 2020
- Universal City, TX
Great experience wonderful staff
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Issues after moving in
- Victor R.
- Verified HomeBuyer
- February 25, 2020
- Universal City, TX
I have been waiting for the issues in the house to be fixed
KB Home responded:
Hi Victor, thank you for your feedback. If you have not already contacted Customer Care regarding the issues you mention, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. –Nick
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Good home but slow responses
- Michael K.
- Verified HomeBuyer
- February 25, 2020
- Bulverde, TX
Builder response to issues really slowed down immediately after closing, but would buy again.
KB Home responded:
Hey Michael, thank you for your feedback. If you would like to speak with a representative regarding your home, please feel free to e-mail CustomerRelations@kbhome.com and we'll ensure you are contacted. – Brian
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 2
KB Home - NICE HOUSES, AFORDABLE PRICES.
- Sergio G.
- Verified HomeBuyer
- February 23, 2020
- San Antonio, TX
NICE HOUSES, AFORDABLE PRICES.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
The buying process was great
- Aduragba A.
- Verified HomeBuyer
- February 19, 2020
- San Antonio, TX
KB homes team that worked with us were wonderful, even though we were not local during the buying process, we were constantly informed about the progress of the construction. The finance team were equally great. We would recommend them again and again!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent communication
- Cornelius K.
- Verified HomeBuyer
- February 11, 2020
- Universal City, TX
Excellent communication problems where resolved quickly so far so good
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Great home.
- Anonymous
- Verified HomeBuyer
- February 11, 2020
- Universal City, TX
Great home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Bill is great!
- Genaro R.
- Verified HomeBuyer
- February 04, 2020
- New Braunfels, TX
Bill is great! Thank you Kb team for our beautiful home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Buying experience
- Hernandez J.
- Verified HomeBuyer
- January 31, 2020
- San Antonio, TX
We have great experiences buying this home. The people we talk about our concerns are reliable and have taken their actions fast. The only thing we are wondering is why does our account is being transferred every month to different lending companies . We foound it hard to set up a permanent account to pay our monthly mortgage
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Outstanding Customer Service
- Martin F.
- Verified HomeBuyer
- January 21, 2020
- San Antonio, TX
Make sure all upgrades are structural because that can’t be changed later.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - We’re so happy with our new home!
- Anonymous
- Verified HomeBuyer
- January 21, 2020
- San Antonio, TX
We’re so happy with our new home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Extremely disappointed
- Diana C.
- Verified HomeBuyer
- January 21, 2020
- Helotes, TX
For the cost of our new home we are extremely disappointed in the overall process. Very poor quality workmanship. Still having issues 30+ days after move in.
KB Home responded:
I’m very sorry that you are disappointed with your experience Diana. Please feel free to contact us at CustomerRelations@kbhome.com and we can put you in touch with a manager of KB Home to discuss any concerns. -Brian
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 3
KB Home - Buying our first hm was scary but Joseph made it as smooth as
- Juan R.
- Verified HomeBuyer
- January 18, 2020
- San Antonio, TX
Buying our first hm was scary but Joseph made it as smooth as possible. Thank you for making our first home buying experience great.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Satisfied customer
- Guillermo A.
- Verified HomeBuyer
- January 17, 2020
- San Antonio, TX
Satisfied
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent personnel
- Arturo V.
- Verified HomeBuyer
- January 16, 2020
- San Antonio, TX
Our host was Joseph...he was a very knowledgeable and impressed us with his super attitude. This went far in our decision. Thank you
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Awesome Living
- Felix T.
- Verified HomeBuyer
- January 15, 2020
- San Antonio, TX
Great home and we got to work with some great people as well! Sheryl, Juan, and Frank did a awesome job! Thank y’all for all your hard work it is really appreciated.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great houses
- Samuel C.
- Verified HomeBuyer
- January 15, 2020
- San Antonio, TX
One thing I do agree is when something is wrong they fix it right away. the buying experience was awesome. the sales team were amazing. The onsite contractor was good just promised to many ting he couldn't deliver. so that why I gave it three stars on trustworthiness. But I let everyone were I bought my house and who helped me from the sales team.
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 5
Disappointed after moving in
- Dong-Hwan J.
- Verified HomeBuyer
- January 14, 2020
- Bulverde, TX
We have had so many issues after moving in with things that were not done correctly and are very disappointed with the unresponsiveness and unresolved issues. The workers have come to our house on four different occasions due to issues with the countertop and it is still not resolved. We have taken off work numerous times already and are extremely disappointed. We had such a great experience with the sales person as well as all the meetings prior to moving in that we thought it would continue.
KB Home responded:
Hello Dong-Hwan, thank you for your feedback. We are very sorry for any frustration, if you would like to speak with a representative regarding your home, please feel free to e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 1
KB Home - Excellent experience through the whole process!
- Edward D.
- Verified HomeBuyer
- January 14, 2020
- Bulverde, TX
Excellent experience through the whole process!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - More responsibility, never finish at the correct date
- Juan O.
- Verified HomeBuyer
- January 14, 2020
- San Antonio, TX
More responsibility, never finish at the correct date
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Love my home!
- Desiree S.
- Verified HomeBuyer
- January 14, 2020
- San Antonio, TX
Great experience overall working with KB Homes.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Outstanding
- Anonymous
- Verified HomeBuyer
- January 14, 2020
- Universal City, TX
Outstanding staff and services. They made sure I wasn’t alone and kept me informed from beginning till the end
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Best home for family
- Jacob C.
- Verified HomeBuyer
- January 14, 2020
- San Antonio, TX
Great experience, KB staff were amazing through our entire process.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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