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KB Home Reviews in San Antonio, TX

What San Antonio Homeowners Have to Say About KB Home.

Read all 1006 verified reviews from homeowners that built a new home with KB Home in the San Antonio area. San Antonio homeowners have rated KB Home an average 4.4 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.4 out of 5 stars in San Antonio Area

1006 Reviews in San Antonio Area

Ratings by Category

Overall 4.4

Quality 4.2

Trustworthiness 4.4

Value 4.4

Responsiveness 4.3

KB Home in San Antonio Area

View Homes

Customer Reviews

If you don't use their lenders, they(KB), treats you like crap! But thanks to Directions Home Loans they made our experience great!!!

  • Herbert P.
  • Verified HomeBuyer
  • August 18, 2021
  • San Antonio, TX

If it was up to KB Homes we wouldn't be having this review, because they denied us. Thanks be to our God and his excellent greatness we went with another lender (Directions Home Loans) and got approved. We were advised that KB even questioned them for approving us. With the building my wife and I came by almost every weekend Saturday or Sunday after church or both. We watched houses being worked on and no one working on ours. We saw houses that came up after ours and get driveways poured before us. It seemed as if that didn't care or just get this over with type work ethic. We had a few ...

KB Home responded:
Hi Herbert, I’m sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Nick

Total Score 2


Quality 3

Trustworthiness 1

Value 4

Responsiveness 3

Maybe reviews are legit online about kB homes.

  • Mike M.
  • Verified HomeBuyer
  • August 13, 2019
  • San Antonio, TX

Sales person Arron was the only bright spot

KB Home responded:
Hello Mike, thank you for your feedback. We are sorry for any frustration with your home and would be happy to connect you with a representative to look into any concerns. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. --Brian

Total Score 2


Quality 2

Trustworthiness 3

Value 4

Responsiveness 2

Catfished

  • Mary B.
  • Verified HomeBuyer
  • June 22, 2023
  • Elmendorf, TX

Finance through the entire process was a nightmare, zero communication. I’m a first time buyer and they just uploaded more and more documents with ZERO explanation of what I was supposed to be signing. Finally after a very serious email threatening to back out of the entire thing someone reached out to me and basically told me they just need me to sign, It’s not really important stuff right now, when it is they’ll explain it. Keep in mind these are all financial documents. I put my earnest money down Jan 29th, on a “move in ready” home, my closing was listed as end of march. After pushing it ...

Total Score 2


Quality 3

Trustworthiness 3

Value 2

Responsiveness 2

Poor quality work

  • Anonymous
  • Verified HomeBuyer
  • October 12, 2022
  • San Antonio, TX

The quality of the work and materials are subpar. Poor craftsmanship and attention to detail. Generally sloppy and unsafe at points. They rush the builds using the cheapest subcontractors and it shows. Thoroughly disappointed.

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 4

KB Home - over all we feel that it was a bad experience.

  • Bartolo R.
  • Verified HomeBuyer
  • September 24, 2021
  • New Braunfels, TX

over all we feel that it was a bad experience.

KB Home responded:
Hi Bartolo, I’m sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -James

Total Score 2


Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

1st time best experience 2nd time was a disappointment

  • Anonymous
  • Verified HomeBuyer
  • January 11, 2020
  • San Antonio, TX

1st house was an amazing experience that when we moved we decided to go with KB again. Bigger and more expensive. I wished we looked somewhere else because theres cracks everywhere. Water comes thru our door. Paint still on our carpet and floor. It has been a bad experience since day 1. From loan process to moving into home.

KB Home responded:
Hello, I'm sorry that you were disappointed with your second KB Home experience. We'd really like to help, please email us at CustomerRelations@kbhome.com and we will ensure you are contacted. -Brian

Total Score 2


Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

Room for improvement needed

  • Daniel S.
  • Verified HomeBuyer
  • June 24, 2019
  • Universal City, TX

Our sales Rep Warren was amazing. He kept us in the loop the whole process. He gets a 5 star. The lending/processor/underwriter were terrible. Lacked communication, follow up, made promises and commitments that were never kept. Do not use KBHS.

KB Home responded:
Hello Daniel, thank you for your feedback. We would be happy to connect you with a representative to look into any concerns. You may e-mail CustomerRelations@kbhome.com for assistance. --Brian

Total Score 2


Quality 3

Trustworthiness 2

Value 4

Responsiveness 1

Took several days to solve reported issues

  • Gustavo Maximo G.
  • Verified HomeBuyer
  • November 29, 2024
  • San Antonio, TX

These are the pending and issues after the closing day: 1.Perimetral fence: one picket missing. Who supervised this? 2.Perimetral fence: two broken pickets. Who supervised this? 3.Perimetral fence: one picket half-nailed. Who supervised this? 4.Stairway: no lights 5.One electric breaker needed to be serviced (replaced). 6.Kitchen window: missing screen. The original screen was in the garage at the time of the first walk-through inspection. 7.Duct for the dryer: it needed to be shortened as it was too long. 8.Back door lock: the master key did not ...

Total Score 2


Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

Review

  • Cynthia C.
  • Verified HomeBuyer
  • January 17, 2023
  • Elmendorf, TX

Our sales person Anthony was great. Brian from construction was very helpful in getting our home finished Lionel loan officer helped us through tremendously. Underwriting needs a new team with compassion towards homebuyers.

Total Score 2


Quality 3

Trustworthiness 2

Value 2

Responsiveness 2

Don’t have a highlight to share.

  • Anonymous
  • Verified HomeBuyer
  • November 08, 2022
  • New Braunfels, TX

Should had built with another builder in different neighborhood.

Total Score 2


Quality 2

Trustworthiness 3

Value 2

Responsiveness 2

Home Not Completed

  • Helen G.
  • Verified HomeBuyer
  • June 21, 2022
  • San Antonio, TX

The reasons for my low scores are the finish quality of the house, the last sales rep experience, not being able to do a change order, and the lack of response to finish with the remaining issues with the house after living in the home for almost two months now. The lender experience was the best part; working with Lionel was truly helpful. The studio was also fun, and the only downside was not being able to make a change request even though it took over a year for the house to be done. The biggest issues I had were with my sales rep and the complete quality of the home. I had three different ...

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 3

KB Home - This home buying experience has been horrible and frustrating.

  • Joshua B.
  • Verified HomeBuyer
  • April 26, 2022
  • San Antonio, TX

This home buying experience has been horrible and frustrating. The quality of workmanship has been poor. I have been in the house for almost 2 months. I’m on the third week of the kitchen island being rebuilt due to it not being level or square. I have a sink hole that keeps forming in the front yard. Some cabinets are cracked and need to be replaced. Plus a list of other issues. Contractors are not showing up to fix issues on days they are supposed to wasting my wife’s and I’s time. At this time I cannot recommend going with KB Homes.

Total Score 2


Quality 2

Trustworthiness 2

Value 4

Responsiveness 1

Lack of communication between everyone to get things done

  • Richard C.
  • Verified HomeBuyer
  • February 06, 2022
  • Converse, TX

If we didn't call every few days we would have not know any info about our house. We had to stay on top of our build to make sure things were done correctly

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

New Home

  • Anonymous
  • Verified HomeBuyer
  • April 06, 2020
  • Universal City, TX

Well...still waiting on major repairs for poor craftsmanship.

KB Home responded:
Hi, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. Best wishes. -James

Total Score 2


Quality 1

Trustworthiness 3

Value 4

Responsiveness 1

Extremely disappointed

  • Diana C.
  • Verified HomeBuyer
  • January 21, 2020
  • Helotes, TX

For the cost of our new home we are extremely disappointed in the overall process. Very poor quality workmanship. Still having issues 30+ days after move in.

KB Home responded:
I’m very sorry that you are disappointed with your experience Diana. Please feel free to contact us at CustomerRelations@kbhome.com and we can put you in touch with a manager of KB Home to discuss any concerns. -Brian

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 3

Professionalism

  • Luis G.
  • Verified HomeBuyer
  • September 05, 2019
  • San Antonio, TX

The initial process with KB Loan Officers and builder was unprofessional; consistently lacking in communication. Neither the loan officers or builder were on the same page on status or updates. The overall construction was okay but responsiveness needs improvement.

KB Home responded:
Hello Luis, we appreciate your feedback on your experience, and we will be sure to share your comments with KB Home division management. If you would like to be contacted by a representative of KB Home to discuss any concerns, please let us know. You may e-mail CustomerRelations@kbhome.com for assistance. – Brian

Total Score 2


Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

Overall construction quality is not good enough!

  • Anonymous
  • Verified HomeBuyer
  • July 31, 2019
  • San Antonio, TX

Responsiveness to issues by the construction team was slow and unsatisfactory.

KB Home responded:
Hello, we are sorry for any frustration and would like to help. Please e-mail CustomerRelations@kbhome.com, and we will put you in touch with a KB Home division manager to assist with this matter. –Brian

Total Score 2


Quality 2

Trustworthiness 2

Value 4

Responsiveness 1

Nicolas

  • Nicholas R.
  • Verified HomeBuyer
  • March 12, 2024
  • Converse, TX

The salesman was excellent, but I'm having too many issues with the house and having difficulty getting them resolved.

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Worst home buying experience we have encountered

  • Karrington E.
  • Verified HomeBuyer
  • October 25, 2023
  • Bulverde, TX

Withholding of information regarding the homes status and buying process was blatant . Materials in the home are not sturdy and already breaking. Cant withhold weight.

Total Score 2


Quality 1

Trustworthiness 2

Value 2

Responsiveness 3

Bad Experience

  • DARRICK N.
  • Verified HomeBuyer
  • October 03, 2023
  • New Braunfels, TX

There is just to many things to itemized. The house upon completion looked like it was completed with out supervision. To the point that when I was on the final walk through there was a picture of a Man's Private Part drawn on the Garage wall and it was unseen by the project manager. Then they ask you repeatedly if you can give them 10's on the Construction manager survey over and over even though they know it is not deserved but you feel compelled to or the stuff you need fixed in you newly bought home will not get fixed or it will be done with a grudge. I do not plan on getting another KB ...

Total Score 2


Quality 1

Trustworthiness 2

Value 3

Responsiveness 2

Not impressed

  • Ronald H.
  • Verified HomeBuyer
  • August 15, 2023
  • Seguin, TX

I reported the sliding door is damaged and installed backwards, someone came to look at it and I never heard from anyone again. I had an access panel to space under the stairwell installed and found it was completely full of scrap sheet rock. That just screams we don’t car … why not properly discard scraps instead of leaving them hidden in my house, what else is hidden in my house? I dare not look in the attic. Overall the workmanship in my opinion lacks pride. My opinion has gone down since I moved in.

Total Score 2


Quality 2

Trustworthiness 3

Value 2

Responsiveness 1

KB Homes

  • Seth M.
  • Verified HomeBuyer
  • July 13, 2022
  • Boerne, TX

Workman ship sub par, Look at long wait times as in days to get anything fix. New homes look good after a month thing get noticed that are not done or falling apart. Issues brought to builder and nothing gets fixed. Would not recommend KBH do to price and pore build quality. Customer service 3 out of 10 they do nothing.

Total Score 2


Quality 1

Trustworthiness 3

Value 3

Responsiveness 1

price increase

  • Domingo M.
  • Verified HomeBuyer
  • November 19, 2019
  • SAN ANTONIO, TX

they did not respect the agreed initial price, they made me waste a lot of time

KB Home responded:
Hey Domingo, we're sorry for any frustration and would be happy to connect you with a representative to look into any concerns. Please email CustomerRelations@kbhome.com for assistance. --James

Total Score 2


Quality 4

Trustworthiness 1

Value 2

Responsiveness 1

Great Sales/Finance Staff, Poor Quality Builder

  • Robert E.
  • Verified HomeBuyer
  • September 04, 2019
  • Bulverde, TX

Overall, very disappointed with our new home. Model homes look great, but the actual build on all the houses in our neighborhood are very poor quality. Cheap materials and even cheaper labor -- skill level of the contractors is abysmal. If you're looking for a quality home in the $325K+ range, look elsewhere.

KB Home responded:
Hi Robert, we are very sorry for any frustration with your home and materials. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. – Brian

Total Score 2


Quality 1

Trustworthiness 4

Value 1

Responsiveness 2

Kb home

  • Jazsmine K.
  • Verified HomeBuyer
  • September 22, 2023
  • San Antonio, TX

Materials used are cheap and coming apart. KB waits until day before 30 day inspection to try and fix things. They never came back to fix the rest of our issues

Total Score 2


Quality 1

Trustworthiness 3

Value 2

Responsiveness 1