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KB Home Reviews in San Antonio, TX

What San Antonio Homeowners Have to Say About KB Home.

Read all 968 verified reviews from homeowners that built a new home with KB Home in the San Antonio area. San Antonio homeowners have rated KB Home an average 4.4 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.4 out of 5 stars in San Antonio Area

968 Reviews in San Antonio Area

Ratings by Category

Overall 4.4

Quality 4.2

Trustworthiness 4.4

Value 4.4

Responsiveness 4.3

KB Home in San Antonio Area

View Homes

Customer Reviews

Disappointment

  • Joan P.
  • Verified HomeBuyer
  • October 04, 2023
  • Cibolo, TX

This as been a terrible purchase. My son use to work for KB home and tons of things are happen that he said are not the same when he was there and he is the reason I purchased this house. The Finance company tried to rip me off with the rate, construction was unresponsive and didn't get work done in time for closing. As a matter of fact there is still work outstanding and my son had to coordinate most of things himself because he was tried of waiting on construction. No one at KB Home order the Certificate of Occupancy, so my son ordered it himself from the city of Cibolo. No one from KB ...

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Poor Communication, Lack of Accountability, Revolving Employee(s)

  • Travis B.
  • Verified HomeBuyer
  • August 16, 2023
  • Cibolo, TX

With this being our 2nd purchase with KB and communicating the concerns and issues we encountered with our first purchase, we assumed this experience would be different. First, we had issues with the lot on which we put our good-faith deposit. We were told the lot reserved for us could not have the plan we selected built on it due to city regulations. We were then given the option to have a different corner lot, and the build would be faster (February) because the city permits were already complete. This meant we had to accept options we did not want but agreed to because a faster build date ...

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Nightmare

  • Anonymous
  • Verified HomeBuyer
  • February 20, 2023
  • San Antonio, TX

Don’t buy from kB! It’s been a nightmare since we got here.workmanship is terrible and repairs are slow and sloppy! Don’t Buy from Kb!

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Mrs

  • Josselyne R.
  • Verified HomeBuyer
  • December 02, 2022
  • Elmendorf, TX

Bad construction and repair time.

Total Score 1


Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

still waiting on work to be completed

  • Bruce M.
  • Verified HomeBuyer
  • October 18, 2022
  • San Antonio, TX

the hired workers don't really care because they can't keep up.

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Don’t buy KB

  • Kristin M.
  • Verified HomeBuyer
  • July 19, 2022
  • Seguin, TX

Given misinformation from the beginning. I chose my lot based on being told the last 15’ of my yard was a setback, not an easement. That was not true. Everything only got worse from there. I was supposed to close in November 2021, I didn’t close until June 2022. My lot set empty and untouched until nearly November, then it was thrown up in 4months. Because they didn’t have the house ready when it was originally set to close, my interest rate went up 3.25%. I was nearly priced out of my home. So they rushed to close me, because if they didn’t, I would have lost the house I had been showing my ...

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Terrible experience

  • Charles K.
  • Verified HomeBuyer
  • July 26, 2024
  • BOERNE, TX

Would never buy from KB again. Poor quality and workmanship. Their subs drink on the job. They cant seem to get it right the first, second, or third time. Service after wards has not been any better. Had an oven door damaged at installation. It’s been 3-4 months and it’s still damaged. Floor already started buckling. They started the repair and have not come to finish.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Horrible, wouldn't buy again.

  • Ivan V.
  • Verified HomeBuyer
  • July 12, 2024
  • New Braunfels, TX

Worst experience, would never buy again from here. Stay away if you can.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Horrible Experience

  • Alma A.
  • Verified HomeBuyer
  • December 19, 2023
  • Converse, TX

From the start to the end was awful. I regret signing off at the walk through as I was promised areas of the home would be corrected and still have not 2 months later. I have called and text several people with no response.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Stay Away from KB Home especially if using your own lender!!

  • Deborah I.
  • Verified HomeBuyer
  • June 14, 2023
  • Converse, TX

If you use your own lender, and not KB's preferred lender, they will not negotiate price of the house nor will they pay any closing costs on behalf of the buyer. We're an active duty military family and it didn't matter because we wouldn't use their lender. Take note that this is how they treat military. So once we told KB Home we would not be using their preferred lender everything went downhill. We weren't treated like serious buyers even though our lender was waiting on KB to provide information to be able to give us the clear to close only one week after going into contract. Our ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

JARED, DAVID, DAVID AND GEORGE

  • Johnny L.
  • Verified HomeBuyer
  • May 17, 2023
  • San Antonio, TX

Please don't get fooled by any of these people that work for KB Homes on promises that they don't deliver. Don't sign anything until you make sure it's done because these people only want what is coming to them and that is a bonus check on a great review that we give to them. These people put up a front of being good to you when in reality they are horrible very sad that KB Homes hires unprofessional staff to do such a sloppy job. Everything is an excuse to what they and their contractors do wrong so they don't take responsibility. Lose siding, damage cabinet doors, water coming in from rear ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Quality sucks

  • Timothy D.
  • Verified HomeBuyer
  • May 09, 2023
  • Schertz, TX

The quality of workmanship is horrible on these new homes. So many issues with the house. So very disappointed on the buy.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Torture Mania

  • Edward P.
  • Verified HomeBuyer
  • February 27, 2023
  • San Antonio, TX

It has been more than two months since closing, and instead of doing the things we would like to in and on our home, we spend our weekends taking care of workmanship issues. In the last two weekends, we removed and repaired drawer glides in the last cabinet installed in our master bath, and yesterday fought off an ant invasion because there are gaps 1" wide between the siding and the foundation. There's no telling what we're going to find next, so we have set our expectations to zero. We're also redoubling our efforts to find what workmanship issues remain, but it will probably take an entire ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Overall very dissatisfied with experience

  • Lloyd F.
  • Verified HomeBuyer
  • November 14, 2022
  • San Antonio, TX

Several delays in contract preparation, had to be redrafted due to several errors, issues in design studio where designers were unaware of all upgrade options, build time was over three months later than initially promised, moved in with a laundry list of contingencies that have STILL not yet been addressed after living here over 60 days. My 39 day inspection even came in after 45 days. Will not build with KB ever again.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Disappointed

  • Tereshia F.
  • Verified HomeBuyer
  • August 19, 2022
  • San Antonio, TX

Very disappointed in my home buying experience. I wouldn’t recommend this company to anyone. Disgusting how they treat their customers.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

POOR QUALITY

  • Mario G.
  • Verified HomeBuyer
  • June 22, 2022
  • San Antonio, TX

IN SHORT, I WOULD NEVER RECOMMEND KB AS A BUILDER. POOR QUALITY OVERALL IN EVERY AREA.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

KB Home - Your interior painting is very badly

  • Mohammad Z.
  • Verified HomeBuyer
  • March 02, 2022
  • San Antonio, TX

Your interior painting is very badly

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Bad experience

  • Anonymous
  • Verified HomeBuyer
  • January 07, 2020
  • San Antonio, TX

I wouldn’t recommend to anyone

KB Home responded:
Hi, we're very sorry that you are disappointed with your experience and we'd love to have somebody contact you. Please email us at CustomerRelations@kbhome.com with any concerns and we will ensure you are contacted by one of our representatives. -James

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1