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KB Home Reviews in San Antonio, TX

What San Antonio Homeowners Have to Say About KB Home.

Read all 1096 verified reviews from homeowners that built a new home with KB Home in the San Antonio area. San Antonio homeowners have rated KB Home an average 4.4 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.4 out of 5 stars in San Antonio Area

1096 Reviews in San Antonio Area

Ratings by Category

Overall 4.4

Quality 4.3

Trustworthiness 4.4

Responsiveness 4.3

KB Home in San Antonio Area

View Homes

Customer Reviews

KB Home - Not quality craftsmanship.

  • Marla R.
  • Verified HomeBuyer
  • October 07, 2019
  • Bulverde, TX

Not quality craftsmanship.

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 5

Exceptional buying experience!

  • Anonymous
  • Verified HomeBuyer
  • October 02, 2019
  • Boerne, TX

The buying exerience with KB has been exceptional and we know that will turn into the same thing with owning and living in our home. We'd recommend KB Homes to anyone!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I was given a couple of closing dates.

  • Amelia B.
  • Verified HomeBuyer
  • September 24, 2019
  • New Braunfels, TX

I was given a couple of closing dates. May be a lack of communication

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 5

Good experience overall

  • Heather G.
  • Verified HomeBuyer
  • September 24, 2019
  • Bulverde, TX

All and all a very good experience building a KB home. The only disappointment was if you finance through KB, they do not offer a bi-monthly payment feature.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Everyone involved in the process was very helpful

  • Pedro P.
  • Verified HomeBuyer
  • September 24, 2019
  • New Braunfels, TX

Everyone involved in the process was very helpful

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

2091 Wind Chime Way

  • Eric B.
  • Verified HomeBuyer
  • September 17, 2019
  • New Braunfels, TX

Great home we have been in for over a month. Everyone has been great. Mike did a great job meeting all our needs. He is over stressed with all the houses being built, but still found time to help us. Including helping me unload cargo from my truck.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Home experience

  • Jesus R.
  • Verified HomeBuyer
  • September 17, 2019
  • San Antonio, TX

My home was built faster than expected ..

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

KB Home - Excellent quality affordable prices.

  • Anonymous
  • Verified HomeBuyer
  • September 13, 2019
  • New Braunfels, TX

Excellent quality affordable prices. Love the construction crew and builder

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Superior

  • MaryAnn L.
  • Verified HomeBuyer
  • September 11, 2019
  • San Antonio, TX

Most highly qualified personnel. Always on top of the line.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great home buying experience

  • Jason B.
  • Verified HomeBuyer
  • September 10, 2019
  • Universal City, TX

The process was fast and seamless from start to finish. Warren was and is very helpful from the begining and to this day. As far as the home quality, there are minor things that could have been thought out better. Some of the caulking seems a little excessive and the master bath water closet is pretty cramped. Over all we are pleased though.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Great buying experience

  • Bernardo E.
  • Verified HomeBuyer
  • September 10, 2019
  • New Braunfels, TX

The whole way through it felt like they were really taking care of our needs. We were being updated on everything and anything about the house. Good experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excelente... so far !!

  • Ibraham L.
  • Verified HomeBuyer
  • September 09, 2019
  • Universal City, TX

Very happy with my new home. After moving in we have found minor details and same were noted by our Engineer, Joey and all were taken care of promptly. Very happy with the attention given on matters.

KB Home responded:
Hi Ibraham, thank you for your feedback! If ever you have any questions in the future please feel free to email CustomerRelations@kbhome.com and we will put you in touch with a representative. Enjoy your home. –Brian

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 5

Professionalism

  • Luis G.
  • Verified HomeBuyer
  • September 05, 2019
  • San Antonio, TX

The initial process with KB Loan Officers and builder was unprofessional; consistently lacking in communication. Neither the loan officers or builder were on the same page on status or updates. The overall construction was okay but responsiveness needs improvement.

KB Home responded:
Hello Luis, we appreciate your feedback on your experience, and we will be sure to share your comments with KB Home division management. If you would like to be contacted by a representative of KB Home to discuss any concerns, please let us know. You may e-mail CustomerRelations@kbhome.com for assistance. – Brian

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 1

Great Sales/Finance Staff, Poor Quality Builder

  • Robert E.
  • Verified HomeBuyer
  • September 04, 2019
  • Bulverde, TX

Overall, very disappointed with our new home. Model homes look great, but the actual build on all the houses in our neighborhood are very poor quality. Cheap materials and even cheaper labor -- skill level of the contractors is abysmal. If you're looking for a quality home in the $325K+ range, look elsewhere.

KB Home responded:
Hi Robert, we are very sorry for any frustration with your home and materials. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. – Brian

Total Score 2


Quality 1

Trustworthiness 4

Responsiveness 2

Second house we buy from KB

  • Anonymous
  • Verified HomeBuyer
  • September 03, 2019
  • Universal City, TX

The over all process of purchasing was good. Had some issues but they were resolved. Completed the house on a timely manner. We are happy with our house buying experience.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Fully Satisfied Customer From KB Home Builder.

  • Edjohn R.
  • Verified HomeBuyer
  • August 29, 2019
  • Universal City, TX

It's quiet a great experience on the process of home buying, Once you qualify financially, the building is amazing from start to finish and you can see it step by step within the timeline. The Engineer Supervisor updates us on a weekly basis as far as the progress of the construction. He is always on top of everything and very responsive to any issues that we may have. We are so impressed with the quality of workmanship and materials that the house is highly energy efficient.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

New home

  • Anonymous
  • Verified HomeBuyer
  • August 27, 2019
  • San Antonio, TX

Make sure you fix every detail before final walk

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 3

Amazing Experience

  • Randy M.
  • Verified HomeBuyer
  • August 27, 2019
  • San Antonio, TX

We had an outstanding experience, great customer service , quality materials, they made us feel like family. Highly recommend KB as a builder.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Mirabel

  • Daniel B.
  • Verified HomeBuyer
  • August 27, 2019
  • Boerne, TX

Great job by sales and construction teams. Very satisfied with the entire process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent

  • Yesenia S.
  • Verified HomeBuyer
  • August 21, 2019
  • SAN ANTONIO, TX

Excellent customer service from beginning to end.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent - Would build again with KB.

  • Glenn G.
  • Verified HomeBuyer
  • August 20, 2019
  • New Braunfels, TX

We had an excellent experience with KB Homes through every step of the process. Each individual working on our home, from sales and construction to financing and insurance went well above and beyond our expectations. We are more than satisfied and very happy with our new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Treated Like Family

  • Ruben, T.
  • Verified HomeBuyer
  • August 20, 2019
  • Boerne, TX

Throughout the entire process my family and I were treated more like family rather than clients. The process was easy and painless and we love our new home! We’d do it all over again in a heartbeat.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

A Lifetime Experience

  • Abel B.
  • Verified HomeBuyer
  • August 20, 2019
  • San Antonio, TX

Great Customer Service and dedication though out the process

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

New Home

  • Anonymous
  • Verified HomeBuyer
  • August 13, 2019
  • San Antonio, TX

The PM for our community has been very responsive when trouble with our home arises. Attention to detail during the building process by the builder and PM needs to improve in order to illiminate the iisseus I have experienced.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Walmart Brand of homes

  • Anonymous
  • Verified HomeBuyer
  • August 13, 2019
  • Bulverde, TX

You get a lot for the money. Details and craftsmanship are completely missing.

Total Score 5


Quality 1

Trustworthiness 1

Responsiveness 5