KB Home Reviews in San Antonio, TX

1st house was an amazing experience that when we moved we decided to go with KB again. Bigger and more expensive. I wished we looked somewhere else because theres cracks everywhere. Water comes thru our door. Paint still on our carpet and floor. It has been a bad experience since day 1. From loan process to moving into home.

they did not respect the agreed initial price, they made me waste a lot of time

The initial process with KB Loan Officers and builder was unprofessional; consistently lacking in communication. Neither the loan officers or builder were on the same page on status or updates. The overall construction was okay but responsiveness needs improvement.

Overall, very disappointed with our new home. Model homes look great, but the actual build on all the houses in our neighborhood are very poor quality. Cheap materials and even cheaper labor -- skill level of the contractors is abysmal. If you're looking for a quality home in the $325K+ range, look elsewhere.

Sales person Arron was the only bright spot

Responsiveness to issues by the construction team was slow and unsatisfactory.

Our sales Rep Warren was amazing. He kept us in the loop the whole process. He gets a 5 star. The lending/processor/underwriter were terrible. Lacked communication, follow up, made promises and commitments that were never kept. Do not use KBHS.

Be sure to research the area your community is being or was built on. Get third party inspections cause the KB construction workers don’t take pride in there work. Keep a list of every repair and how long KB takes to fix it. Tiles started cracking in the second day of moving in the house. I been living here two months now and there are cracks all over the floors and walls in the house, not to mention varies other build issues. The construction manager will submit repair request for the first 45 days after you move in but after that good luck on getting anyone to come repair things. I currently got blue tape all over my walls, unpainted areas, and cracked tiles to name a few things while I wait for KB to give me a date in when the repairs will take place. I can’t even decorate for the holidays cause I will have to move it all when the repair guys come over. Go with a different builder if you have not already signed the contract ... More

Buying this home is absolutely the biggest regret I have because it’s been nothing but constant headaches since the day I did my inspection. I was told when to schedule a third party inspection and both times the construction team was not prepared for it. I was told by the project manager that my expectations were to high and no house would ever be perfect, and I needed to have realistic expectations when trying to get the crooked wall, chunks of missing cabinets, and exposed nails fixed. I was told several times this is above model standard, yet I have no ability to do laundry, water sitting in walls growing mold, broken window, and it’s taken weeks to get a solution. My realtor was gaslit and ignored when addressing concerns before I showed up after closing and was told she couldn’t address the issues. I’ll never buy another KB home and I won’t recommend anyone I care about to either. I’ve had more issues in the brand new home than I ever did in a rental property. ... More

Don't buy one is my advice.

Materials used are cheap and coming apart. KB waits until day before 30 day inspection to try and fix things. They never came back to fix the rest of our issues

I love my house but it’s low quality work

The overall experience was a shade above terrible. As expected, the home took approximately 12 months from signing the contract to closing. For nearly 8-9 months we dealt with an unresponsive Construction Manager - named Scott and a similarly unresponsive Sales Rep named Bob (Ok. Bob was a tad-bit more responsive but very unreliable). Not only were they unresponsive, they were unclear in their communications creating much heartache and the potential loss of a sell. The only reason we remained on contract with the purchase of this home, is because of Brandon. Unbeknownst to us, Brandon was assigned as our new Construction Manager the last two-three months of this process drastically improving our experience. I feel confident in saying that had Brandon been our Construction Manager from the onset, KB would have gotten better ratings. Brandon was professional, honest, and understanding of our concerns and issues. He immediately addressed issues that had been outstanding for nearly 6 months (i.e. when there's a hole in your brand new roof during the winter and spring months, that's an issue that should be taken care off immediately). Brandon single handedly saved this sell. The KB's closing process (not included in the ratings) was also a mess, but because it's not on this rating scale I won't go into those issues. ... More

My home took 14 months to "complete". I'm STILL missing a doorknob, but of the knobs I do have, 3 have randomly fallen off. The ENTIRE upstairs creaks incesantly. There is a crack in my ceiling, 2 doors don't close completely, water pools in the backyard, porch is missing bricks, roof has issues, siding, large space between the cabinet and wall, no caulking in areas, flooring is cut poorly (it doesn't even meet the wall in some areas). In the amount of time it took to complete this house, its shameful to have so many issues. But I digress... I'm actually really sad about thinking about it. The new Superintendent (I think that's his title), Duane is been made aware and is working to rectify issues... I hope he doesn't leave or get moved. He's been helpful. Robert is really nice, he kept me up to date on the progress ... More

So we bought a house 7 Oct. we did not like the experience with KB. When they offered a high APR & wanted us to buy down the rate. We went to our lender that offered way lower APR but then KB wanted to match it but wanted my lender to do a promise letter. Neither lenders wanted to do this so this took up time. We had refused to go with KB if they were going to match it because of they could match it now then they could have matched it in the beginning. Unfortunately we had to go with KB because they refused to give us the $4000 rebate and closing cost. Then it was a rush to do the walk through of the house. We closed on 7 Oct. walk through was 4 Oct. 2nd walk through was 6 Oct & did this not give them enough time to fix thing we found or that the inspector found. We got, “yes, that got fixed” when it didn’t. The AC gate was bent and that didn’t get replaced during the initial, 2nd walk through or the 30 day walk through. So this makes me doubt that they got any of the other things fixed. We are still waiting for things to be fixed and we are two months into living in this house. ... More

Bad!! Cheap materials; broken promises. Flooded the building—both upstairs and downstairs. Electrical appliances/fixtures all messed up My water heater stopped working. Bad!!! I’ll be building another in 2 yrs hopefully, but never KBHOMES.

Great floor plans...that's the only positive thing I can say. It took over a year from down payment to close for a 1647 sq ft single story house...which wasn't even totally complete when we moved in. This was my 4th new build and even the house built by a high school construction class was far superior in both materials and workmanship. Definitely would NOT recommend a KB home.

Hime looks nice but I wouldn't recommend a family or friend to KB HOME. Materials are cheap.. only been a month had to call for maintenance at at least 10 tomes. Walls feel cheap, boiler/Hot water went out 3 times. New floors I payed for out of POCKET have stains, Carpet is not installed correctly. When we did walked threw didn't really pay attention or can notice any of this until moving in. They installed cabinets doors month later. For a new home has roaches, spiders i don't know how and lots of ANTS I mean a lot... First day move in. Just over all horrible. Plus paying so much for this? Yeah no.. not happy.. ... More

So if you're a 1st time homebuyer with no options, then this may be the right builder for you. Here's my process from beginning to end. Go into the sales office and take a look at the houses and decide if you want to buy or not. After that you get put on a waiting list where their mortgage officer takes at least a whole month to reach out to you after being told week after week from your sales rep that someone should be reaching out to you. Finally, the mortgage officer sees if you're qualified by giving you a ridiculous loan that sticks with you till closing day (so go with another lender). Then months go by before your sales rep finally reaches out to you to setup design studio appointments. The first appointment is virtual, so you'll have to go off your best guess if you want something or not based on pictures. Then second appointment is where you can see the material in your house in person; once all your choices, and you've paid up; you can't change anything. Even if they haven't started construction. Now the best part is the construction where you're excited to see how your house will turn out. You'll have to watch them build because they'll forget the things you've picked, so it's very important that you watch them closely. You get 2 reviews to see how far the house has come, and make suggestions/improvements. Now here comes to the closing process. Once you've signed off on your incomplete house (that they promise to fix); you get to close on it. After living in the house for 2 months you've come to find out that they won't fix the things they've promised to fix. For example, I've been out of a microwave for 2 months. There's some minor details I wish that were taken care of, but hey it was my mistake for trusting them. The house is nice, so that's why there's 2 stars instead of 1. ... More

We closed in late September. That same weekend our entire kitchen and most of our LVP had to be ripped out because of water damage caused by a faulty dishwasher setup. We were in the house for nearly a month, then found out we had mold. We have since been removed from the home awaiting remediation. This has been an absolute nightmare, but we are working through the remaining issues. Additionally, the overall build quality was average at best with some areas still needing repairs or rework. All of this after almost two months after closing. I wouldn't do it again.

Not the best experience.

We have had so many issues after moving in with things that were not done correctly and are very disappointed with the unresponsiveness and unresolved issues. The workers have come to our house on four different occasions due to issues with the countertop and it is still not resolved. We have taken off work numerous times already and are extremely disappointed. We had such a great experience with the sales person as well as all the meetings prior to moving in that we thought it would continue.

Cursed is the first word that comes to mind. From the price of our plan dropping $10k right after we sign our contract and not receiving consideration for the immediate loss in equity, to a headless doll being hung in our home multiple times, to being lied to about structural integrity of brick lintel installed, to still waiting on a cabinet door from the 4th preclosing walk 38 business days ago, the experience was exhausting. If it wasn't for the specific lot we would never have persevered the journey. Our construction superintendent Scott did his best to improve our experience, but the trades hired to do the work were terrible. The paint on the trim is atrocious and looks like a 20 year old apartment with the sloppy caulk work. Again, Scott did a great job of trying to remedy our disappointment, but was limited by the tools at his disposal. I cannot recommend anyone put themselves through what we experienced with KB Homes. ... More

Experience not great, but had no choice of backing out sale.

When purchasing i was real soecific on what i wanted and expected and from design center to end still have not resolved any issues or concerns i have asked from begining i get they are real buzy but i am the customer and didnt complain at all during anythin jus expected what i asked and paid for