KB Home Reviews in San Antonio, TX

We had an excellent experience with KB Homes through every step of the process. Each individual working on our home, from sales and construction to financing and insurance went well above and beyond our expectations. We are more than satisfied and very happy with our new home.

Throughout the entire process my family and I were treated more like family rather than clients. The process was easy and painless and we love our new home! We’d do it all over again in a heartbeat.

Great Customer Service and dedication though out the process

The PM for our community has been very responsive when trouble with our home arises. Attention to detail during the building process by the builder and PM needs to improve in order to illiminate the iisseus I have experienced.

You get a lot for the money. Details and craftsmanship are completely missing.

House is nice and construction seems good in general, but 1 month after I purchased it, the Zillow estimate for my home dropped over 10% !!! The estimate first agreed with the purchase price and the appraisal also agreed. How could it devalue 10% in 1 month unless it wasn't worth the purchase price to start with. Buyers Beware of the valuation at the start or you will feel scammed too, like I do. KB Homes installs vents for circulation from each bedroom to a adjacent common area in the house. These vents in each of 3 bedrooms are directly opposite each other, creating an open window effect. I inquired with the construction supervisor and informed him that I did not want a window that you could look through (and even see my bed in the master bedroom from the living room!!!) He had the audacity to argue that "that's how KB does it in all their homes now for ventilation." We went back and forth with the argument as I explained that you can hear through the vent and SEE DIRECTLY THRU IT. I finally asked him if he would find that acceptable in His Home? He said he didn't like it either, but that's the way they do it, I then proceeded to request that these vents be relocated to more sensible locations to remove the "windows" and restore privacy to the bedrooms. Lo and behold he sent a sub-contractor over to relocate the master bedroom/living room vents to the ceiling and patched up 5 of of the vents. When the apparently NEW worker for the AC company came to do the job, unsupervised in any way, as usual by KB people, he went up in the attic and cut a hole in the ceiling from above (NO TARP OR ANYTHING ELSE) and dropped a lot of debris right onto the brand new flooring in the foyer, and nowhere near the master bedroom. I hollered from below and asked him if he needed a drop cloth or something, and I suggested he use my tarp. Not sure why I even attempted to help him at this point, but he said yes, I grabbed a tarp and asked where he wanted it. He said to put in the Master BR, and I did so. Then he proceeded to cut a hole in the front room (not the master) and drop a lot of debris into the room below and all over the carpet! When I asked why he just did that, he yelled , " I told you to put the tarp in the master BR!" I yelled back , the tarp IS IN THE MASTER BEDROOM!" He then argued, still yelling at me from the attic that he DID just cut a hole in the master BR! Since he did not even know where the master bedroom was, I told him just STOP working immediately and allow me to call the building supervisor. The supervisor called the AC guy's boss and he eventually came over to finish the vents 2 hours later, and explained it was a new worker, etc. This was only 1 problem I had and continue to have with the follow up. I look forward to adding more details to this review when given another opportunity. KB has wasted so much of my time already, I really just need a break. They set 4 hour windows for us to wait for these repairs, and often miss the time and call to extend the wait. The truly act as though we have all the time in the world to waste and repeat this with each sub-contractor that they send over, most every one of which has acted unprofessional in one way or another. When I have complained to the building SV, he has repeatedly throw the vendor under the bus, stating that he is "about to fire that vendor anyway". I finally am left with the understanding that KB is working with cheap, and inadequately skilled laborers. KB presented themselves as a full-service company but simply pass the buck and blame their vendors for everything that is going wrong. There are a lot of companies currently building in this area... At this point, I wish I had not chosen KB ... More

Sales person Arron was the only bright spot

Had a great experience

Thank you, Anna, Brian and Mel.

Responsiveness to issues by the construction team was slow and unsatisfactory.

Very efficient in getting things done.

A lot of little issues but construction manager is awesome at taking care of issues!

Great over all home for the price, from day one of the buying process the closing date the KB home team really took care of my family and our needs. We are forever loyal satisfied KB home buyers.

Underwriting ruined the whole experience because VANESSA never knew what she was doing and constantly requested duplicates or conflicting information.

KB Homes entire team from sales, to design, to construction were extremely helpful throughout the construction of our home. They were responsive and informed. We had no issues whatsoever. We love our home because of the choices we were afforded to make and the support of knowledgeable people to help us along the way. We would recommend a KB Home to anyone looking for a home.

Great home! The construction manager has been on top of it to make sure everything is still perfect after move in!

The process from start to finish was fantastic with KB Homes and far exceeded my previous experience with Pulte Homes in the past. The entire staff was engaged and focused on customer satisfaction. They proactively communicated with us to provide updates and rapidly responded to any questions or concerns.

Great experience

very satisfy

My husband and I have been looking for a house for the better part of 2 years. We started building with another company and had a terrible experience. The quality of materials, the customer service, and the overall experience with that company from start to finish was a nightmare. We wound up backing out of that house. We were really nervous about building a home after that, but KB put all of our worries at ease. Every single step of the process was explained to us and every single person was completely transparent. They encouraged us to ask questions and be very involved with the process of building our home. It was such a night and day difference. We love our new home and we are so grateful that we went with KB! ... More

Buying a home is quite the process. KB did everything on their end to ensure I was satisfied. They assisted with the closing cost and along with HOA fees. I also had a town home I was renting at the time and they assisted with getting that lease settled. Them home has energy save appliances and after being here for a month and getting my first bills it makes a bit of a difference ! I’ve only been here a little over a month and the house was built already so I can’t comment on the building process but so far no issues. Thank you Belinda, Jimmy, and Mathias for being attentive thru this whole process! ... More

It was a great experience, purchasing a brand new inventory home from KB Home. Their sales reps and building superintendent were so attentive to meeting our every need. We recommend them highly!

Loved working with Martin and Kuellen. Both responded quickly to any questions/issues I had.

It took a lot of time and patience but it is finally done. The KB team did everything they could to ensure my journey was complete. Thank you for your hard work.

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