KB Home Reviews in San Antonio, TX
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What San Antonio Homeowners Have to Say About KB Home.
Read all 1031 verified reviews from homeowners that built a new home with KB Home in the San Antonio area. San Antonio homeowners have rated KB Home an average 4.4 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
KB Home in San Antonio Area
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Customer Reviews
KB Home - Your interior painting is very badly
- Mohammad Z.
- Verified HomeBuyer
- March 02, 2022
- San Antonio, TX
Your interior painting is very badly
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Not what we were promised.
- Jason S.
- Verified HomeBuyer
- July 07, 2020
- San Antonio, TX
Our house seemed rushed and not complete. We paid lots for an incomplete house. Cole was helping us get everything taken care of, then they let him go leaving us with people that did not take customer service as seriously as he did. Now that Cole is back, which we are sooooo relieved by, hopefully things will get corrected for us. Our original salesman Scott has been awesome as well. Cole and Scott were the only ones that cared about us.
KB Home responded:
Hi Jason, I’m very sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -James
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Regret
- Jasmine V.
- Verified HomeBuyer
- March 24, 2020
- San Antonio, TX
I bought a brand new home, with that I expected it to perfect inside. There have been so many issues in my house and still are. They have attempted to fix some things, but they still don’t look acceptable. Contractors that are doing my work don’t seem be professional and you can tell in their work.
KB Home responded:
Hi Jasmine, I’m very sorry that you’re disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Nick
Total Score 1
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
No trust in thiBuilder!!
- Anselmo C.
- Verified HomeBuyer
- January 07, 2020
- San Antonio, TX
Always stay active and inspect the quality of work. Show up when least expected. I moved in 5 Nov. 2019 and here it is Jan. 2020 and still having all kinds of problems.
KB Home responded:
Hi Anselmo, we'd love to have somebody contact you. Please email us at CustomerRelations@kbhome.com and we will ensure a manager reaches out to you as quickly as possible. Best wishes. -James
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 4
Bad experience
- Anonymous
- Verified HomeBuyer
- January 07, 2020
- San Antonio, TX
I wouldn’t recommend to anyone
KB Home responded:
Hi, we're very sorry that you are disappointed with your experience and we'd love to have somebody contact you. Please email us at CustomerRelations@kbhome.com with any concerns and we will ensure you are contacted by one of our representatives. -James
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Terrible
- Dragon W.
- Verified HomeBuyer
- April 23, 2019
- New Braunfels, TX
You turned me down for a loan of 240K. My income is 250k a year and my net worth is 5.5 million. I paid cash for the house. I understand large corporations have rules. They also have no common sense.
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
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