KB Home Reviews in San Antonio, TX
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What San Antonio Homeowners Have to Say About KB Home.
Read all 1096 verified reviews from homeowners that built a new home with KB Home in the San Antonio area. San Antonio homeowners have rated KB Home an average 4.4 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
KB Home in San Antonio Area
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Customer Reviews
KB Home - On original walk through we tagged spot to be repair and six
- Anonymous
- Verified HomeBuyer
- April 17, 2019
- San Antonio, TX
On original walk through we tagged spot to be repair and six weeks later not resolved.
KB Home responded:
Hello, we are sorry for your frustration and would like to help. If you have not already contacted Customer Care regarding the issue, please let us know if we can assist. You may e-mail CustomerRelations@kbhome.com and we will ensure you are contacted. – Brian
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 3
KB Home - Great Home
- Jose J.
- Verified HomeBuyer
- April 17, 2019
- Boerne, TX
Great Home
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - Our contractor was/is amazing.
- Jessica S.
- Verified HomeBuyer
- April 17, 2019
- San Antonio, TX
Our contractor was/is amazing. The title company KB homes uses is horrible and I'd say choose your own but the house and the contractor is what truly sold us.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Smooth Transition
- John M.
- Verified HomeBuyer
- April 16, 2019
- Universal City, TX
The whole KB team from Lionel in the loan department, to Warren in sales, to Steve and Dalton in construction, worked together to build our final retirement home. Everyone involved made this 9 month journey as rewarding and stress free as possible. Thanks to the entire team for a beautiful and well constructed home we'll enjoy for many years to come.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
It’s been great!
- Jose G.
- Verified HomeBuyer
- April 10, 2019
- San Antonio, TX
All the people we worked with were phenomenal! Jordan was great, Lionel was awesome, and Mario is still following up with me in the house even after the closing, which is amazing!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Subs
- Troy S.
- Verified HomeBuyer
- April 09, 2019
- New Braunfels, TX
Very disappointed in the sub contractors. Especially the tile/flooring company. Also the painters. We moved in 1-1/2 months ago and we are still waiting on issues to be fixed
Total Score 3
Quality 2
Trustworthiness 4
Responsiveness 2
AWESOME EXPERIENCE
- Edna W.
- Verified HomeBuyer
- April 02, 2019
- San Antonio, TX
I have to admit that I was really scared on buying a brand new home. Newly divorced and on my own, I wasn’t sure if it was even feasible. But everyone was so nice from sales to construction. Every single person was so knowledgeable and so understanding. I couldn’t have asked for a better experience.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - Fabulous Builder to work with
- Kristen R.
- Verified HomeBuyer
- April 02, 2019
- Bulverde, TX
Fabulous Builder to work with
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KBH Greatness
- Debra T.
- Verified HomeBuyer
- April 02, 2019
- San Antonio, TX
The experience that I have with KBH was great from beginning to end. The internal and external staff were always quick to answer my many questions to my understanding. Staff at the Construction site was very detailed in explaining the building process every step of the way. So new home buyers can feel comfortable and at ease with the entire experience knowing that they can ask questions and receive the answers they are looking for.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - We had a great experience.
- Broderick E.
- Verified HomeBuyer
- April 02, 2019
- New Braunfels, TX
We had a great experience. Love our home and neighborhood!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very satisfied
- rosemary s.
- Verified HomeBuyer
- March 27, 2019
- New Braunfels, TX
Ask question and make sure your satisfied with the answers
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good at First but then
- Ashley H.
- Verified HomeBuyer
- March 26, 2019
- Universal City, TX
The sales office was great, the design studio was great, the construction manager was great at first but then. I don't even want to get into how terrible my process was and the lack of attention to detail and lack respect as a customer paying nearly 300K for a house and someone blowing off my concerns and acting so nonchalant about things towards the end. If it wasn't for all I put into the house I would have walked away form it all! 3 days after I closed the construction workers ran over my lawn and it took more than a week for me to hear back from the construction manager when I reached out ...
KB Home responded:
Hello Ashley, thank you for your feedback. We are sorry for any frustration with your home and would be happy to connect you with a representative to look into any concerns. You may e-mail CustomerRelations@kbhome.com for assistance. --Brian
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 1
Thank to this awesome five star team my purchase was easier and smooth!!!
- Julio V.
- Verified HomeBuyer
- March 25, 2019
- Universal City, TX
Nadine from sales was attentive with a great and positive attitude the whole entire time !!! Amy from studio was great helping me choosing the colors and the correct items , Adrian contractor maneger was awesome listening to me and answering all my questions and keeping me post throughout the whole building process . Priseyla is the best helping with the whole bank process. Without this five stars awesome team my dream would not come true the way it did , thanks KBHOMES for this awesome team!!! They really make it easier!!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Great customer service by sales agent Wess and construction manager
- Raquel B.
- Verified HomeBuyer
- March 21, 2019
- San Antonio, TX
Great customer service by sales agent Wess and construction manager Gary. Loved working with them. Gary is very young, yet very knowledgeable
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Great Company
- Geninfar C.
- Verified HomeBuyer
- March 07, 2019
- SAN ANTONIO, TX
The home buying experience was great. The experience to first hand pick what you think was important in your new built home was awesome.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - Great community!
- Anonymous
- Verified HomeBuyer
- March 05, 2019
- New Braunfels, TX
Great community!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great experience for First time homebuyers
- Krystal D.
- Verified HomeBuyer
- February 28, 2019
- San Antonio, TX
Juan the construction manager was great through the entire building process. He addressed any issues we had right away.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Our construction manager Richard has been amazing!
- Ashley G.
- Verified HomeBuyer
- February 27, 2019
- San Antonio, TX
Our construction manager Richard has been amazing! He still calls to make sure everything is going ok with our home and we are satisfied!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Happy with my new home
- Edward B.
- Verified HomeBuyer
- February 20, 2019
- San Antonio, TX
Thanks to Adrian our sales guy and Alan and Charles the construction team we are in our dream home!! Thank you KB!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Outstanding
- Karl O.
- Verified HomeBuyer
- February 20, 2019
- SAN ANTONIO, TX
Outstanding services provided by project manager
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Attentive
- Vickie M.
- Verified HomeBuyer
- February 15, 2019
- New Braunfels, TX
Sales rep Robbie was friendly and kept us up to date with phone calls, emails and pictures. Construction Bill went out of his way to make sure everything was done to our satisfaction.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Overall pretty great experience from start to finish!
- Mario R.
- Verified HomeBuyer
- February 07, 2019
- San Antonio, TX
Overall pretty great experience from start to finish!
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
KB Home - It was a good home buying experience.
- Rebecca C.
- Verified HomeBuyer
- February 06, 2019
- San Antonio, TX
It was a good home buying experience.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home Review
- Daniel Z.
- Verified HomeBuyer
- February 06, 2019
- San Antonio, TX
Home buying experience was pretty painless. If issues come up, write them down and KB takes care of it
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great home for great prices
- Ruben S.
- Verified HomeBuyer
- February 06, 2019
- San Antonio, TX
Just buy with kB and they take care of the rest
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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