KB Home Reviews in San Antonio, TX

I loved the simple and quick home buying process KB Homes has developed. I was quickly approved and in my new home within 6 months. That is from locating my lot to having a beautiful completed home all done and looking amazing.

I bought my first home through KB. They made the process easy and the communication with each person was flawless.

The whole kb team worked together with my realtor to help find solutions on moving forward for my home buying experience. I’m glad we went this route

The house is very nice. But the work done at the end is a little bad.

Smooth transition on all areas.

Now that we have moved into the home there were some discrepancies that needed attention. KB Homes construction manager and customer service responded immediately. We feel blessed to have such caring people on our side to make our home complete.

Nobody really knows what’s going on most of the time. They claim to be very good with communication, but the communication is solely through spam and automatic emails. We had countless issues along the way that were pushed off and were told “it’ll be fine don’t worry” to include our house being done 3 months early and them trying to force us to move in or lose the house. All of the issues we had could have been avoided with communication on their end between themselves and their higher ups. They know we aren’t happy and have tried to give us things to make sure we don’t give bad reviews or bad survey answers, but I would caution any person who is going to work with KB. I would not/will not ever build with or buy a KB home again. (Not even a preowned KB home) ... More

Would never buy from KB again. Poor quality and workmanship. Their subs drink on the job. They cant seem to get it right the first, second, or third time. Service after wards has not been any better. Had an oven door damaged at installation. It’s been 3-4 months and it’s still damaged. Floor already started buckling. They started the repair and have not come to finish.

Do not fill out any surveys until at least 30 days after closing. I emphasize do not fill out that survey at closing. Project managers need accommodate buyers working schedules and meet after 5pm and possibly weekends just like sales. Buyers shouldn't need to loose pay to schedule fixes to poor workmanship and sub standard materials

love my kb home is a such a great experience saw your design house get build

Process was easy. Small attention to details are lacking (caulking, paint, exterior details, etc). Overall, not bad.

Home buying is not an easy process. There’s always issues. The main problem I had was that communication with the loan officer was absolutely terrible. It took days to get a response, but then I was called several times and rushed to submit items. I had two different loan officers, one was great (I believe his name was Josh) and the other is the one I had issues with. My main loan officer, Dais, would call me at the end of the business day and even if I called back 2 minutes after missing her call, I would get no response until end of business day the next day. My realtor would reach out to her and she got a response, but I wouldn’t. The processor was even worse. She made several mistakes caught by others, did not apologize for any of them, and made me jump through extra hoops that were not necessary. As far as the construction, several items were wrong. Some were fixed, others weren’t and it took forever to get them fixed. I do not believe the home was worth the price. I received little to no amenities. For example, other companies provide a garage door opener, window blinds, and even a basic refrigerator for the same price that I purchased this home for. I did not receive any of those items. Other homes are going for the same price, in the same location, are larger and come with those amenities. Unfortunately, I felt like I was too far along in the process to go with another company. The reason why I gave this review two stars is because Val, the sales rep, was/is awesome! He always got back to me in a timely response. Helped me out with whatever I needed and helped escalate the issues I faced. Overall, I do not recommend this company ... More

It was a great experience. Excellent customer service. Weekly check in! Questions answered promptly.

They guys have beeen great as well as page. Sergio and Juan and all the others that have come assist me.

Thank you KN Homes in New Braunfels, TX! My career is on the road which makes getting things done a bit stressful but I had a stress free experience with the staff of KB. Diane and Jeff are easy to reach and have been so helpful with the purchasing, moving, and establishing a home in New Braunfels. The craftsmanship of my new home is excellent! Even my inspector said so!

Worst experience, would never buy again from here. Stay away if you can.

Same as above read and read understand our frustrations

I like my home and most of the process was good. However, when an issue arose, that KB had not disclosed to me in a timely manner, it was made clear that I was not as important as their bottom line and that "Business was Business" per Jerrod in Management. It was 3 weeks before I was due to close. I think Jerrod would have been happy if I just walked away. It left a really bad impression and undermined all of the good things and good people that work for KB. Kudos to Darin, Sarah, and Tom. They were great. Amanda in closing was slow to respond which made doing a cash deal really difficult. I've been in my home 2 months now. I am still waiting on some "blue tape" items identified at final walk through to be completed. ... More

Building too fast, taking shortcuts to save in cost, cheap labor and materials for an overpriced home. Had issues in every phase of the process..

We are thankful for our KB home and the experience!

This was our first time purchasing a home and to say it was stressful would be an understatement. Nevertheless, the team here at KB had our back especially the builder Jeff.

We recently built a custom built home in the southton Cove neighborhood in Elmendorf. We have been here for a month and so far have been pleased with our new home. We did have a few hiccups along the way and it took longer than promised to build our home for various reasons, but both KB and our mortgage lender worked through the issues and made it happen for us. KB was responsive to our concerns and the construction team was absolutely amazing. They have been great and have addressed any issues that we have encountered quickly. Overall, it has been a great experience and we love our new home

Pleased with my experience with KB homes

Had a great experience with KB Home. Had one issue after closing. Had a water leak from AC condensate drain that was not hooked up. Soaked one bedroom carpet and pad. At first was told that fans are blowing on carpet and pad to dry it out. Protested that there could be mold with this method. Then KB Home did replace with new pad and carpet. Resolved satisfactorily!!

I would recommend kb to family and friends. Best experience ever