KB Home Reviews in Tacoma, WA

Love my new home!

Excellent experience. Caring and respectful customer service. Great financial options.

I’ve been here 2 months and I’m still learning about the house. Overall they did a great job and I’m happy living in this development.

Sales Brad, great to work with. Walkthrough, Ryan was excellent and really wanted to deliver the new home in perfect. Condition. Warranty, Heather was very responsive and helpful. Just about the only negatives were more related to the home plan and landscaping. 3 car garage is tiny, really a 2 1/2 car. Also. It's ridiculous not to have a side yard access door from the garage. I would have rather received a credit for landscaping rather than have the bare bones job as installed by the builder. We tore about half of the provided landscaping out. Without these issues, it would be 5 stars across the board. The house seems well built. ... More

Ryan has been great in helping solve any problems that we saw in our new home.

The only thing that we feel is not ok is the way the patio was left. We were told it's up to code but it is dangerous. The step down onto the lawn is way too high. It would be great if a step was added to the patio. Other than that we love our house.

Very professional, friendly and caring team KB has put together, they always put us first and made the home buying experience very easy. Any minor things we noticed after closing was quickly repaired with quality work by the superintendent and his team. Would recommend KB to anyone looking for a new construction home.

Agents are very professional, they are kind and always find solutions to help you best. They also help you understand the process very well and they're on top of any item needed.

The staff was knowledgeable, responsive and strived to match our need and wants to what is available from KB.

Everything went smooth during transaction

Customer service is very good.

David is so professional and helpful all the time, I want give him 10/10

Overall a great experience! KB team is very responsive and is great at answering all your questions. Towards the end of closing they were great at fixing any problem that may have come up. No issues with any of our concerns. They were always on it and on it ASAP! We appreciate KB being there for us when we needed them and for always being so professional. Thank you!

Love the style of how the home was designed. Only thumbs down is that I noticed the baseboards, cabinets and doors are not as sturdy as I thought they were. Also whoever painted this house we are in didn’t do a great job. I see Areas that are not fully painted and some drips on the wall. They did leave us paint to use so I will be touching up a few spots.

I am quite satisfied with the outcome of my home. I put a lot of effort to include high quality building materials towards the construction of my home. Whether It it is my ever home or not I felt that I cannot go wrong with putting some technology touch up to the house as well. I am currently enjoying this new house if my dream

Overall, great experience. A fairly easy process! A little more communication along the way would have been appreciated.

When buying a new home get ready to go from 0 to 100 mph in a moment. Be on hand to watch you house being built if possible. Write down or take good notes and ask questions a lot of questions. Our sales represent David did and awesome job keeping us informed and communicating with the builder of our concerns, working with our relator when it came to crunch time and always being available on his days off. Heather did a great job ensuring the project managers addressed our concerns. It is important that you pay great attention to the details of the construction process, take plenty of pictures before the house is closed in. Look at the crafts work and remember they or only working with the materials provided by the builder. Not every board is perfect this will be more evident when the project is near completion i.e. floors may not be solid when walked on, the walls may not be perfect and have bows, the windows when dry walled may not be true and will need to be floated in to appear square and if measuring for window blinds learn the correct way to measure them because the width at the top won't be the same as the middle or bottom, remember quality of materials. Watch for the quality of paint used the crafts are only as good as the product they are provided and the preparation of the materials. You are very lucking of have the yard fenced and grass installed. That being said, look at the quality of land if it is rocky with little dirt the build will use the minimal amount of soil 4" and install sod on top of that. The company that provides our turf recommended up 6" of soil with a fertilizer worked in before the turf was to be installed because of our soil condition. You will need to apply fertilizer within a month of moving in see the turf supplier's recommendation. Prior to closing have your house inspected by a third party it's worth the money remember these are new homes being built by the crafts and managed by project managers build multiple homes at one time things will get missed. After moving in you will identify find items needing to be addressed follow the process it works. ... More

My wife and I love the layout of the house we bought. The sales team and loan team were amazing which really made the buying experience great. The appliances that come with the house are very nice high end appliances. KB is really good about following up and getting you answers or help if you do have an issue . I would say at least for our house some of the workmanish on the finer details like tile work, caulking and installation of door wasnt as good as expected. The material choice for the caulking cracks out within a week and its something we have fix with a better material caulking. Also the inside paint is a flat white paint which easily gets dirty especially if you have kids. A more durable paint would have been preferred however this was the same style for all the new home builds we looked at. Overall we are very happy and would certainly recommend KB Homes. ... More

We like our home and area. All personnel are friendly and helpful.

Please make sure to negotiate the price.

To make sure they keep an eye on their building in progress. I do love my home. Things can change how I feel about the workmanship if things are fix. And so far they are being fixed.

Having had experience with both spec homes and custom-built homes, KB did an overall excellent job building this home, given the circumstances of the Covid shutdowns. We would have liked more variety in our optional items; and a little quicker response to our punch list needs.

Home buying experience with KB was overall good. Sales person, was awesome and cared to help. Loan team and customer experience didn’t show that they care, in fact it felt the opposite. Customer care team especially was trying come up with unrelated reason why a defected area was normal and it didn’t need fixing. This is big investment and that team needs to work with the customer to ensure everything is to their satisfaction. Attention to detail is very important but unfortunately I didn’t see that in my house

There is no clear demarcation between homes which will help to maintain. There were some extra materials in garage during home walk through but later it was taken away. I asked multiple times but no response.

Yes for the value today I think they could put a little more into the building process of the upgrades probably could have offered more and with this only being too much into the moving process it really takes the first year to see how the house holds up so what I would like to see is this survey to come back after a year and then I could really give it a good evaluation