KB Home Reviews in Tacoma, WA

Great experience with KB Homes! Always available for any queries

Customer service was very helpful throughout the process. Kevin shared photo updates on a weekly basis and answered any questions we had.

Very professional, friendly and caring team KB has put together, they always put us first and made the home buying experience very easy. Any minor things we noticed after closing was quickly repaired with quality work by the superintendent and his team. Would recommend KB to anyone looking for a new construction home.

The Superintendent team were helpful all the way to move in. All of them were great. All my concerns were meet to the fullest with respect.

Overall a great experience! KB team is very responsive and is great at answering all your questions. Towards the end of closing they were great at fixing any problem that may have come up. No issues with any of our concerns. They were always on it and on it ASAP! We appreciate KB being there for us when we needed them and for always being so professional. Thank you!

The sales process was smooth and painless. José went out of his way for us. The walk through and delivery process was the same! No complaints.

My lack of experience or knowledge did not matter as a first time home buyer. This KB Team was an absolute dream come true. Being very patient, kind, and trustworthy, and giving me assistance and feedback every step of the way. When something needed adjusting or fixing, the team Jose led was exceptionally quick to make sure things were as I requested or ordered. Alex in the design team was so easy and knowledgable to work alongside. The Construction Managers were equally exceptional to work with as well. When special cupboard door handles went out of stock, one manager was quick to special order the item for my home from E-bay himself. When I thought the plants were too high maintenance, Jose personally chose new plants for me, and planted them himself. Jeff made sure what wasn't done by my final walk through was taken care of by closing. Jose's presence throughout my first home buying experience was reassuring, and filled with integrity. Each person of my team from KB has exceptional integrity and made my dream of buying a home so easy and come true. I have a beautiful new home with many thanks to each one. I am so grateful for each one of you! I have been truly very blessed to know each one of you. (Oh, and I can't forget the construction crews either! They worked long days and nights, even on weekends to finish my home, as well as others.) ... More

The whole experience was really good. Everyone I worked with was very knowledgeable and helpful. I especially like that I was able to choose all my finishes

KB built our neighbors home after ours was built. They built the same model as ours with their windows all mirroring ours. The fence is lower then the windows, therefore we can see into each others homes. We have NO privacy!

To make sure they keep an eye on their building in progress. I do love my home. Things can change how I feel about the workmanship if things are fix. And so far they are being fixed.

Post my 30 day survey. It speaks volumes!

KB homes was wonderful to work with. The entire team, sales, design, loan, and construction superintendents were awesome to work with. Jose provided updates weekly wirh pictures! Ikaika and Jeff are personable and made us feel very comfortable whenever we visited our house under construction. All around what a fantastic experience

If I was to build another house in another area I would definitely look to see if KB Homes was building in that area.

Initially the commitment to customer service and quality helped seal the deal, as we got more into the process these things quickly disappeared. Part of what we were sold was the commitment to communication, customer service, and quality. We felt like we couldn't trust anything we heard from anybody, we were told what people thought we wanted to hear. Communication seemed to be the number one thing that we were told was going to happen, far from it. Some of the issues like communication wouldn't have been much of a problem if it wasn't pushed that it was such a priority, creating a chance for expectations to not be met. We love our home, the features, design, and location, unfortunately we have several issues that we will need to address soon from workmanship. We know after building 3 houses things come up, but we have ran into some concerning issues that we will be contacting KB to fix. ... More

It was an overall great experience and there were no surprises.

I was greatly pleased with my home buying experience!

Having had experience with both spec homes and custom-built homes, KB did an overall excellent job building this home, given the circumstances of the Covid shutdowns. We would have liked more variety in our optional items; and a little quicker response to our punch list needs.

Kevin and other associates kept me updated w/ current progress as well as photos. (I was purchasing while living in another state. ) felt confident of my best interest.

The quality for value is outstanding but the customer service, communication and follow up throughout the whole process was beyond excellent! We love our new home and all those at KB who helped to make it a reality!!!

Excellent work! Our home came out beautiful!

Love the style of how the home was designed. Only thumbs down is that I noticed the baseboards, cabinets and doors are not as sturdy as I thought they were. Also whoever painted this house we are in didn’t do a great job. I see Areas that are not fully painted and some drips on the wall. They did leave us paint to use so I will be touching up a few spots.

Greta home and great price

Ryan seller was very proactive on the home progression and Tara, loan processor, went above and beyond to respond and make this experience extremely none stressful. Thank you KB team!

Excelent customer service . Sales team was awesome

Overall, great experience. A fairly easy process! A little more communication along the way would have been appreciated.