Lennar Reviews in Mobile, AL

The building manager and sales agent was very helpful and addressed our issues. The sales manager, Debra however was rude, unprofessional and combative to the point where I refused to have a conversation with at our final walkthrough. My daughter, who also recently bought a Lennar home was with my husband and I at the walk through. My daughter asked Debra a question about the home and Debra's response to her was "Who's buying this home, you or them?" She literally told my daughter and my realtor who was there she was not discussing any concerns with them. She was so unprofessional and rude and combative to the point I refused to have any further conversation with her. She also proceeded to tell me about the homes value and what is normal regarding cement and building procedures, which she wasn't credentialed to make any such determinations. Had it not been for the building manager, Filipe and Lennar's sales agent Gaye diverting us away from the sales manager and addressing our concerns , there is no doubt we would have walked away and purchased a house elsewhere! Debra should certainly not be in a position dealing with clients. ... More

The number one selling point for this house was the backyard. On two occasions, Brittany told us our back yard was from the neighbors fence to our left to the neighbors fence to our right. During the initial showing we asked where the side boundaries were and she said we are “lucky because our neighbors have built fences and all we need to do was tie our fence to theirs”. My wife, myself, and our realtor all heard the same thing. Of course we all ooh’d and ahh’d about the backyard. During the walk through right before closing, she reiterated the same thing, which was again, heard by my wife, myself, and our realtor. After closing we received the plot plan that showed that there is a common area between us and our neighbors to the left, so we can’t tie our fence into theirs, meaning the backyard is smaller than she had advertised. We reached out to her and she doesn’t remember ever saying anything about the size of the yard, which again, was heard by three people. Unless this is corrected we are intending to sue. ... More

When we walked the development before choosing Lennar we looked at lots, and noticed construction development and home quality. One thing we noticed is all the homes had Carrier heat pumps. When we came down to walk for inspection we were given a different brand of heat pump. Lennar has now gone back to Carrier for the remaining 15 lots in the neighborhood. There are 2 lots with the cheaper brand heat pump ours and one other out of 90 homes. When we spoke to the sales team we were told the contract language allows them to use different vendors. They are right that is what the contract states, but there is an expected level of quality if 85% of the homes have one brand and then only 2 have a cheaper brand. We were told there was nothing they could do and no financial compensation was offered. This is called bait and switch! Lennar will NEVER get a recommendation from me to any family or friends. I would have NO problem if half the homes had one brand and half had another, especially with supply chain issues still in construction industry, but that is not the case. I guess saving $1,500 each on two lots means more than their reputation. I also called out the facia around the exterior that needs repair, the patch at the dining room ceiling drywall that is not correct, the shoe molding that has never been completed at the cabinets, and the garage entrance lock that wont work. We have gotten NO response. The difference between response before closing and after they get your money is a very sad business model. They are not the worst built homes in Baldwin County, but beware of bait and switch. ... More

We got a lot of square footage for the money and a nice-sized lot. Some nice material selections and others not so much. Still waiting for punch list items from the closing (2 months now) to be addressed. Reached out to my contact and haven't heard back. We used to own a Truland Home (before DR Horton bought them). Lennar doesn't come anywhere close to that quality or experience.

Numerous problems with home and neighborhood.

Poor quality of workmanship. Slow responsiveness and warranty items are Closed out before completed

AC was replaced first week. Interior doors wrong size, warped and/or installed wrong. "LVP" that came with the home is NOT LVP...it's simply linoleum cut into strips...3mm thickness, and peeling up in areas. Corner of gutters leak. Landscaping never finished...sprinklers are laying on top of the grass shooting into the street or trees....weve been in the house 2 months. Garage door keeps popping when it opens, because it likely was installed wrong... wire reel assembling came unhooked so it would not close. Large patches in the walls where looks like the electrician or plumber had to go in to make repairs after walls were up...then they used the cheap cannister texture to cover it up so you can see every patch. Granite countertops are badly pitted due to cheap cutting/polishing method. Many more issues i could list and everyone on our street has the same complaints/issues, so this is the norm for Lennar. This is what you get for $354k when you buy a home from Lennar....a house that feels like a renovated rental property...and good luck getting anyone to respond to problems. We'll be battling with then for the next year to get all this fixed, and likely will end up doing it ourselves just to make sure it's done right. ... More

Although the home is in the beautiful Glen Lakes area we had many issues through the entire process as it relates to workmanship and materials. Now, Lennar did do a price adjustment but that did not change the fact that we received something completely different than agreed upon. We are now in the home and it seems our warranty rep is very responsive but we still have (3) outstanding issues that we can not get resolution on. I am trying to decide if I need to involve legal counsel to get traction on these issues or is Lennar going to step forward and resolve their pre-closing issue noted on the walk. ... More

The first steps were great, signing contract and going through loan approval. The absolute worst part is walk through and closing. Lennar did a preliminary walkthrough with us and promised everything (and there was a lot) would be done by Final Walkthrough. Fun fact - final walk is scheduled 30 mins before closing. Needless to say, on closing/final walk day hardly anything was done. We were told by our Foreman Chris that it would ALL be done by the time we close. It was not …. We had paint all over our floors, a light switch was buried in the wall, paint all over our windows and the house was not even cleaned. Everyone was gone when we returned from closing and the house was a mess. Trying to get our Foreman Chris to get the light fixed was an absolute nightmare. He could have cared less that a live wire may have been buried in our wall. Talking with our neighbors we all quickly realized the entire closing/walkthrough process was a scam. They have a serious issue with communication. It is the Lennar way. I love my house but would highly recommend NOT closing until everything is the way you want it and ALL questions are answered to your satisfaction. ... More

I had over 90 emails and texts before I closed on my home. Most of the correspondence was deputed. Mary helped as much as she could but her hands were tied on a lot of the problems. David was my go to guy and he had to check when problems came up.

Lennar needs to better responding to issues post move in. Person in charge of reviewing work completed by the trades need additional training. Many issues that were to be resolved after our move in are still not addressed. Have notified people in the front office, two guys that worked with the walk through and have submitted on line requests.

Words couldn’t explain how horrible the whole experience was. I’m a Vietnam era veteran and have never been treated this way in my life. When you do the kind of things these people do and you know it shame on me for not pulling out of the deal

They lied and mislead us from day one. They have been totally unresponsive to issues and refer everything to thr Warranty then drag it out hoping you will give up. During the build they do not provide options even if you have signed the agreement to purchase. Cut cornors and finishes are a cheap ad possible especially appliances and cabinets. NEVER, NEVER AGAIN!

This is the worst concrete job we have ever had on a new home. When we closed on this house we addressed the crack on the top of our driveway to the supervisor he said he would put another cut into the concrete where the crack is and just made it look worse. We have contacted several contractors and they even said this is the worse concrete job they have ever saw. In time that crack will just keep chipping away they said which it already is and we only have been closed for less than 2 months. I tried to put a warranty call in and they said they would open a case I had to call twice because they said someone would contact me within 24 hours. I waited no response so that is why I called again. Then all the sudden I get an email from the supervisor saying the job was completed and that the concrete was poured again. That was not true at all he did not do anything. I put another call in and asked if they could have the supervisor please call my husband and I even text him and asked him to call and nothing no response at all. Few days later he text me said his concrete guys would be out the following week and patch. I went out to driveway and of course nothing was done to top of driveway but bottom of driveway well all I can say is what a joke. All they did was put a bunch of rocks and literally a slap of concrete which they did the same thing when we closed and it chipped out and so will this one. Our front porch looks like a porch that has been there for like 30 years. Very ruff texture stains all thru it and who knows what else they did to it. Now we have to pay someone to fix their stuff they should of done right to begin with. They seem to worry about the quantity instead of quality. Also the yard was never graded right very lumpy I can't even walk on the side of my house without almost falling. Elevation was never done correctly. Standing water in between our house and neighbors. For the money we paid for this house very disappointed that I now have to spend extra money for to fix their problems because they hire such cheap help. ... More

Lennar couldn’t get our house done by closing on Dec.28 so they pushed it to Jan16. Home is still not finished! We settled for a Lennar home in a different area of town. The experience has been horrible. We can’t even get the warranty people out to patch up the things that were pointed out on our walkthrough before closing. I don’t recommend buying.

Looking for the right adjective here. To say my wife and I are Disappointed just doesn’t describe how defeated we feel after waiting 10 months for our home to be built. From the lip service we received from our sales Rep (Les), who did not represent our interest at all. which led to my closing date being delayed sixty days and homes that started construction after our being finished before ours. To the poor craftsmanship that after closing 60 days ago, we are still waiting for resolution on issues to include replacing my flooring that was not square and kitchen cabinets that are damaged and drawers throughout the house that are missing parts. Trying to think of something positive to say about this build and i honestly cannot. I have built five homes over the past 30 years and this home is absolutely the worst. All I asked when we started was that you build the home like you were building it for yourself. Obviously that did not happen and the only explanation is that those doing to work just didn’t care. Everything in this house was done as cheaply as possible and definitely not worth the $381,000. ... More