Lennar Reviews in Phoenix Mesa, AZ
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What Phoenix Mesa Homeowners Have to Say About Lennar.
Read all 290 verified reviews from homeowners that built a new home with Lennar in the Phoenix Mesa area. Phoenix Mesa homeowners have rated Lennar an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar
has 4 out of 5 stars in Phoenix-Mesa Area
290 Reviews in Phoenix-Mesa Area
Lennar in Phoenix-Mesa Area
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Customer Reviews
Great Floorplan and Concept - Lackluster and lazy craftsmanship
- Jason D.
- Verified HomeBuyer
- March 26, 2020
- Mesa, AZ
We love our home. We love the Next-Gen aspect. However, we have had electrical issues, cabinet doors instead of being replaced when drilled wrong, painted over and flipped around. Backyard littered with trash...not just construction materials you would expect. Interior floor a mess when we moved in with adhesive left on it. Some of the outlets look like they are puckered out of the wall. I tired of typing things...
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 4
Lennar - Lennar stands by their homes.
- Anonymous
- Verified HomeBuyer
- March 24, 2020
- Gold Canyon, AZ
Lennar stands by their homes. I had some issues yet they resolved them. It took a lot longer than I wanted yet it’s done now and I love my home
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Good Cop Bad Cop Drill from Lennar
- Anonymous
- Verified HomeBuyer
- July 12, 2022
- Buckeye, AZ
My Lennar experience was mixed. I love the house and community but Lennar didn’t make the process easy. I made the deal last October when the lot was being graded. It took Lennar almost 8 months to complete the house and I could never get a straight answer about the work schedule. The main problem is that Lennar uses the old “good cop” / “bad cop” approach to customer service (I’ve changed the names of all Lennar staff). There were two sales guys involved, I’ll call Joe and Moe. Joe is a genial frat boy type while Moe is his dour counterpart. Joe handed me off to Moe whenever a complicated ...
Total Score 3
Quality 3
Trustworthiness 2
Value 4
Responsiveness 2
love the house, the customer service not so much
- Wayne M.
- Verified HomeBuyer
- March 18, 2020
- Phoenix, AZ
We've been in the house for about 5 months and love it. Unfortunately we have an ongoing problem with customer support and warranty "after move-in" communications and scheduling. We have a laundry list of things that have either broke or need finishing work and communication with the Lennar project manager and our sales contact has been very poor. They rarely respond to my texts or calls and in the rare instances when contractors do show up they appear at my door with no warning of arrival so some are missed because we're not home. I've repeatedly requested getting the schedule in advance ...
Total Score 3
Quality 4
Trustworthiness 2
Value 4
Responsiveness 1
Lennar - there were too many details incomplete, their work has so many
- Anonymous
- Verified HomeBuyer
- October 17, 2019
- Buckeye, AZ
there were too many details incomplete, their work has so many fault
Lennar responded:
Thank you for sharing this feedback about your home. Please email us the details regarding your experience to corporatecustomercare@lennar.com, so we can follow up for you. – Lennar Customer Care
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 3
Overall Experience was not great
- Angel C.
- Verified HomeBuyer
- October 01, 2019
- Phoenix, AZ
Countless items left to be fixed at a later time. Warranty work takes forever
Lennar responded:
Hi Angel, thank you for your feedback. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
It’s ok
- Winton J.
- Verified HomeBuyer
- September 24, 2019
- Gilbert, AZ
Hope to see it in a few months
Lennar responded:
Hi Winton, thank you for your comment. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Builders Trustworthiness
- Donald R.
- Verified HomeBuyer
- August 02, 2019
- Litchfield Park, AZ
My home was purchased through Cal Atlantic but finalized with Lennar. We chose a Chef Kitchen and we selected the granite counter top for our home. The vendor chose defective granite for me to select and gave me the impression the spots could be buffed out. To my surprise the spots remain I had the situation noted the answer I received was not what I expected . (I chose the granite and sign the form) I attempted to have the situation ruled in our favor a second time and received the same answer. I even offered to buy a different granite on the warehouse floor I was told Dale Title ...
Lennar responded:
Hi Donald, thank you for sharing your comments. We are sorry to hear about this matter. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care
Total Score 3
Quality 2
Trustworthiness 2
Value 2
Responsiveness 5
My highlight was moving into a new house.
- Peter David G.
- Verified HomeBuyer
- April 15, 2025
- Surprise, AZ
Overall buying experience was good, people were very nice and professional. Customer service is very slow at getting things done and some things that were really important to get replaced I’ve been denied. Not very happy about that when I haven’t even been in my house for 30 days yet. Like the community, everyone is friendly and nice.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 1
Poor final product details, great sales rep and after sale help
- Michael T.
- Verified HomeBuyer
- April 19, 2022
- Surprise, AZ
This is our second Lennar home and this one is quite poor compared to our first. Our home was well buiult but the finsih stuff - flooring, painting, grouting, cabinets looked like they were odne by a 5 year old and the place was filthy when we moved into it. We still have unresolved issues but you have good construction managers who do follow through. I'll never buy another Lennar home and the worst of it is it too almost 10 months to get a product that was quite disappointing.
Total Score 3
Quality 2
Trustworthiness 3
Value 1
Responsiveness 4
Lennar - Quick build.
- Mary C.
- Verified HomeBuyer
- January 13, 2022
- Buckeye, AZ
Quick build. Sloppy job site. Not enough info about hoa or builder.
Total Score 3
Quality 3
Trustworthiness 2
Value 2
Responsiveness 3
Small for the price
- Michael F.
- Verified HomeBuyer
- February 26, 2020
- Mesa, AZ
The quality of the house is not what I would expect for 1/3 mill. I have cracks in the walls and ceiling. The yards are so small you can’t store you garbage cans in the back. So my two car garage must lose a slot for the garbage. HOA is expensive. Smart house electronics seem to be beta versions (Not ready for prime time) water quality is borderline unhealthy can’t really recommend
Lennar responded:
Hi Michael, thank you for sharing your feedback with us. We appreciate the comments and are sorry to hear about these issues. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 3
Value 1
Responsiveness 3
Disappointed
- Anonymous
- Verified HomeBuyer
- February 26, 2020
- Phoenix, AZ
To sum it up, we are still waiting on our 30 day walk through issues to be rectified. It’s now been 7 months. Typical car salesman support. They sell you a house and then they are gone.
Total Score 3
Quality 3
Trustworthiness 2
Value 4
Responsiveness 1
Overall fine but very disappointed
- Tyler H.
- Verified HomeBuyer
- April 12, 2022
- Buckeye, AZ
First off, the sales team was wonderful and the buying process was great outside of one upgrade we requested that was blown off and ignored. The construction team however has been a pain to deal with. The initial QC walkthrough seemed pretty good but there are now issues that we keep finding and issues that were noted during our walkthrough still have not been addressed at all, two months later (as of this review). I work in construction myself so I know all the "pandemic issues" but that excuse can't be used for everything. I've heard from neighbors that they all have various issues as well, ...
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 1
Lennar - Not a great experience overall.
- Shanna D.
- Verified HomeBuyer
- September 23, 2021
- Chandler, AZ
Not a great experience overall.
Total Score 3
Quality 3
Trustworthiness 3
Value 1
Responsiveness 2
Lennar - Would not recommend at all if you are a 1st time homeowner.
- Valerie R.
- Verified HomeBuyer
- June 24, 2021
- Tolleson, AZ
Would not recommend at all if you are a 1st time homeowner.
Total Score 3
Quality 2
Trustworthiness 2
Value 3
Responsiveness 2
Lots of items not fixed in punch list before closing
- Yu Kuang L.
- Verified HomeBuyer
- December 26, 2024
- Peoria, AZ
As title what I mentioned
Total Score 3
Quality 1
Trustworthiness 1
Value 2
Responsiveness 4
Overall experience
- Debra C.
- Verified HomeBuyer
- June 26, 2021
- Buckeye, AZ
Post-ownership service has been great. Pre-ownership service was non-existent, therefore the low rating. The fact that we received one plat map that had been revised, but we weren't given a copy of the revision for over a month was cause for a law suit, which we elected not to do. They moved the foundation 4 feet which caused us to have to knock down a wall and move the a/c unit to bring equipment into the back yard for a pool build (at our expense). When asked before framing was completed, if the gate and a/c unit could be moved to the now "short side", we were told no. When asked if we ...
Total Score 3
Quality 3
Trustworthiness 2
Value 2
Responsiveness 1
Not being able to make minor changes, even at my expense..
- Daniel H.
- Verified HomeBuyer
- May 07, 2021
- Buckeye, AZ
Make sure you know what you are getting into !!!!
Total Score 3
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Unfinished work and poor craftsmanship
- Curtis N.
- Verified HomeBuyer
- February 26, 2020
- Mesa, AZ
We worked with a realtor and our own outside mortgage broker so buying was not an issue and everything went very well. I would love to give Lennar a great rating, however we are 6 months into our new home and still have not had work completed from our 45 day review. We had to have windows replaced because they were broken during building process. The workers came to replace the windows and installed new ones but left smudge fingerprints and palm prints on them that require a 20 ft ladder to reach for cleanup. We have green tape stick on high ceilings that was left during the building process. ...
Lennar responded:
Hi Curtis, thank you for sharing these details about your experience with us. We are sorry to hear about these issues. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care
Total Score 3
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
All the 'fluff" doesn't help. It's a poorly built home
- Patti S.
- Verified HomeBuyer
- April 19, 2022
- Buckeye, AZ
Every single trade had MAJOR areas to repair. Way to many items were missed and were not completed by closing nor months later.
Total Score 3
Quality 1
Trustworthiness 3
Value 2
Responsiveness 1
Lennar - Our sales person was the worst but our building manager was absolutely
- Anonymous
- Verified HomeBuyer
- July 05, 2022
- Chandler, AZ
Our sales person was the worst but our building manager was absolutely great
Total Score 2
Quality 5
Trustworthiness 2
Value 4
Responsiveness 2
Not so great.
- Carrie C.
- Verified HomeBuyer
- March 18, 2025
- San Tan Valley, AZ
Unfortunately our experience has not been a good one… delayed build, delayed closing, and lots of quality issues (crooked door and window frames, locks not working, gate won’t close, dry walled over fridge water lines and air vents, lots of debris and nails left in yard, permanent markings on patio cement, appliances blowing the bad seamen breakers, to common area over watering and flooding the yard). We are 2 months in and still having issues. It has been very disappointing.
Lennar responded:
Good morning Carrie, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with us has not met your expectations. If you have any questions or warranty issues, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. ...
Total Score 2
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Pretty disappointing
- Christopher K.
- Verified HomeBuyer
- March 17, 2020
- Buckeye, AZ
Very difficult to get warranty work done timely. Seems like they have a different quality standard than the homeowner.
Lennar responded:
Hi Christopher, thank you for providing sharing this feedback. We are sorry to hear about the difficulties you've had. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Value 5
Responsiveness 1
Hoang H
- Hoang H.
- Verified HomeBuyer
- January 09, 2025
- Peoria, AZ
The final walk through was chaotic as the superintendent rushed through many issues. We didn’t have ample time to inspect the major issues and only in out when moving it. But once the problems submitted they were handled in a timely manor.
Lennar responded:
Good afternoon Hoang, thank you for taking the time to share your experience with us. We are sorry you felt rushed on your final walkthrough. Glad to see that we were able to handle the issues promptly. If you have any questions or warranty requests, please continue reaching out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care
Total Score 2
Quality 3
Trustworthiness 1
Value 1
Responsiveness 5
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