Lennar Reviews in Phoenix Mesa, AZ

Lots of our concern were not address and still waiting for answer

I have occupied this newly purchased home in Gold Canyon for four months and several repairs were requested upon the 30-day move-in customer care plan. The representative said the work will be done. NOTHING has been done, Lennar's contact personnel are non-existent and Lennar does not respond to our website's customer care requests. Once they took our money Lennar disappeared like a fart in the wind. Sorry we bought this Lennar house. There are better builders available.

The construction team is a joke! They do not care about any of your concerns throughout the entire building process. It is only a matter of time before the economy catches up with the condescending attitude of everyone in upper management with Lennar. We pointed out basic failures in construction standards from warped boards in framing through unacceptable drywall finishes all the way to the day of closing. Construction spent more time redoing work than they did with the initial supervision. Job sites were trashed and disregarded by superintendents, every corner that could be cut was cut, and every concern was dismissed when brought to the attention of anyone in customer service. Good luck Lennar, you are going to need it to learn the basic lessons of customer service and trying to restore any value in the future of this home builder. ... More

From the beginning this has been a poor experience for me with Lennar. I was relocating from WA to AZ and was so excited that my wife and I were able to save up enough money to purchase a home. The sales person that was in-charge of the Arroyo Secco section never listed was worried about getting a commission more than understand what we were looking for. Because were were not in AZ we of course depended on Lennar team and her to give us the proper information and help us with the construction process. This was a mistake. It was hard to get a hold of people they would take days to respond or not give us the information. 3 different people reached out to us saying they would provide pictures/videos that only happened when I reach out to the them. I had to continue to do this throughout the coming weeks. During the walk thru and the closing she just stopped by for about 2 min and left. We closed on our home Nov 4th during that time we found a few things that needed to be fixed and things during the walk through. We put in the work orders at the end of Nov and it's now Jan 2022 and it still has not been fixed. When workers do stop by they have no idea what they are doing and do not have any work orders our Construction Field Assistant who we are supposed to reach out for these issues never has any answers and I have to text him 2-3 times a week to remind him about updates. It's very exhausting. As a first time homebuyer this was a terrible experience for me. One of the reason we decided to go with Lennar was because of the Nextgen. My father in-law is retiring and we wanted to be able to have him live with us so this was a great option, but if it was not for that portion I would never have gone with this company. There are so many more issues not only with this house, but even with things like the sidewalk. They have had to replace my and both of my neighbors drive ways and sidewalk cause all the concreate was cracking and that's currently now cracking in the garage foundation. ... More

Very poor quality workmanship. Built 5 homes and this is by far the worst one. Exterior painting not finished, house was dirty, electrical boxes installed with drywall screws, live wires not capped off, cracked concrete garage floor and entryway not repaired, drywall mud on woodwork and painted over, water leaking in garage. I could go on but this should give you a good idea of what to expect.

Hi your reps were awesome. They really helped. Truly appreciate thier help with the microwave, they went above and beyond. I want to say more about them, but I just had surgery. I have asked Lennar and the Property Management company's Raul (that Lennar contracted) about the dead shrubs, plants and trees (just as I did about the dog poo and dumpster) nothing has been done. The city was called, not only by me about the poo, but also two other owners about the dumpster and grounds. I have owned since April, I pay $150 a month, apparently to maintain a very small pool and nothing else. Haven't seen one groundsworker the entire time I have owned. Have found dead large rodents lately scattered about, litter, etc..... Not a one.... Unhappy, not with Todd or James, but with whomever oversees and is supposed to respond to what appears to be a dump of a neighborhood that I invested way too much money in.... ... More

Once you “close” the sale (i.e. have your money), they seem to forget all about you. We have a growing list of items requiring attention. Upgrades purchased and not delivered. Poor finish work and no craftsman to complete. Sinks that don’t hold water. Non-parallel walls (shower curtain rod fits at lower level, does NOT fit at higher level). Doorbell mount falling away from the stucco wall. Chipped shower door, discovered at move-in still not replaced (two months later). The list continues…

Worst experience, lennar only cares about the sell not the customer. Homes being pushed out in 5-6 months with nothing but issues, hence why they offer such appealing warranties to lure the customers in. I had foundation issues as soon as I closed on the house and I came out of pocket for it and still haven’t gotten reimbursed back for it. Submitting legitimate work orders to get the house fixed and the construction mangers will argue with you instead of fixing the actual issue just so there numbers look good. I would not recommend a lennar home. Look else where plenty of good builders out there. ... More

Your survey arrived a little before ‪4:30‬ this morning, and shortly AFTER the Lennar contracted cement crew working on the lots behind our house. They were here ‪at 4:20 am‬. I know these are extraordinary times we are living in, however, I don’t believe those circumstances warrant a pre-dawn work site start with loud equipment and lights shining into our home. Nor does it excuse the complete lack of follow-up communication from Lennar regarding our ongoing defective lighting, untethered toilet, & two missed appointments to correct our warranty issues. Unless of course this survey is indeed that promised communication. Working with the sales office was great. We have no issues with the actual transaction. However, the quality of the home we purchased, and lack of subsequent customer service from the warranty side of Lennar’s business have left me so dissatisfied, I could never recommend Lennar to another home buyer at this point. ... More

Since I bought the house I have had an infinite number of problems with the A / C, the heater, the gas, the quality of the cupboard material, the roof is opening everywhere, the patio is flooded every time it rains and many things more the truth if someone had told me that I was going to fight with all this I would have bought an old house ..

We are still waiting for issues from closing to be completed. Very disappointed.

I cannot recommend Lennar due to problems I and others are having with our homes