Lennar Reviews in Phoenix Mesa, AZ
saved to favorites!
To see all the homes you’ve saved, visit the My Favorites section of your account.
What Phoenix Mesa Homeowners Have to Say About Lennar.
Read all 397 verified reviews from homeowners that built a new home with Lennar in the Phoenix Mesa area. Phoenix Mesa homeowners have rated Lennar an average 4.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar
has 4.1 out of 5 stars in Phoenix-Mesa Area
397 Reviews in Phoenix-Mesa Area
Lennar in Phoenix-Mesa Area
View Homes
Customer Reviews
Lack of communication
- Anonymous
- Verified HomeBuyer
- March 04, 2020
- Gold Canyon, AZ
Not so much a pleasant experience. Communication with sales rep was non existent, but called only when they needed something done on their end. Construction manager rushed us through our walkthrough and didn’t let us talk about the cosmetic issues we found and even insulted my wife calling her picky.
Lennar responded:
Thank you for your feedback. We are sorry for the difficulties you described with your sales rep and construction manager. Please email us at corporatecustomercare@lennar.com if there are any items needing to be addressed and we will follow-up for you. – Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 2
Responsiveness 1
Disappointment
- Robert G.
- Verified HomeBuyer
- March 04, 2020
- Gold Canyon, AZ
Communication with buyer falls short after purchase. Slow to react to problems found by buyer. Many issues with clean up after contractors were done--not acceptable to any home buyer. Craftsmanship of home left alot to be desired. Shoddy work. Appliances were not the same ones that were shown in model home. Seller explained, at time of buying decision, that we would get the appliances shown in model home. The price we bought at appeared to be a great buy but we find it has fallen way short of our expectations.
Lennar responded:
Thank you for taking the time to share your feedback with us. Please contact us at corporatecustomercare@lennar.com with your contact information and home address. We will get this over to the appropriate management team to review and address with you.
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
First Time Home Buyer
- Thomas E.
- Verified HomeBuyer
- March 04, 2020
- Gold Canyon, AZ
This has been an overall great experience. My construction manager has been nothing but amazing. I know he's busy but always get my issue resolved. We have had a few problems after we moved in and they were addressed fairly quickly. I am happy to own and be able to grow with my family in a Lennar Home. Thanks for everything.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar, "Everything's Included" except Quality Control, Warranty Service, and Customer Satisfaction.
- Douglas B.
- Verified HomeBuyer
- March 04, 2020
- Buckeye, AZ
Prior to Closing we were prepared to forfeit our deposit and walk away. It had become clear that Lennar's only interest was closing sales, not Customer Satisfaction. The "Inventory" house we selected, completed months earlier, wasn't actually finished upon closing. The day we took possession, we waited outside in the Arizona heat, while the vent hood above the gas cooktop was delivered and installed. The AC system was not fully functional for months. The natural gas supply line to the furnace had never been installed. The house was delivered with filthy air filters, and a dozen dead shrubs. ...
Lennar responded:
Thank you for taking the time to share your experience with us and I apologize for any inconvenience you experienced during your home buying experience. We would like to review your concerns in depth. Please send us an email to corporatecustomercare@lennar.com with your contact information and address so we can get this over to the proper management team.
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 1
Title
- Ryan A.
- Verified HomeBuyer
- March 02, 2020
- Peoria, AZ
Overall, I’m happy
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
very satisfied customer
- James C.
- Verified HomeBuyer
- February 27, 2020
- Mesa, AZ
They were not only on time but 2 weeks early !!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
What a great experience
- Anonymous
- Verified HomeBuyer
- February 27, 2020
- Litchfield Park, AZ
From start to finish. flawless!!!!! The sales staff, title company and construction just amazing. Can’t say enough great things about all these people. Most importantly my mom loves her home. Thank u!!!!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Small for the price
- Michael F.
- Verified HomeBuyer
- February 26, 2020
- Mesa, AZ
The quality of the house is not what I would expect for 1/3 mill. I have cracks in the walls and ceiling. The yards are so small you can’t store you garbage cans in the back. So my two car garage must lose a slot for the garbage. HOA is expensive. Smart house electronics seem to be beta versions (Not ready for prime time) water quality is borderline unhealthy can’t really recommend
Lennar responded:
Hi Michael, thank you for sharing your feedback with us. We appreciate the comments and are sorry to hear about these issues. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Unfinished work and poor craftsmanship
- Curtis N.
- Verified HomeBuyer
- February 26, 2020
- Mesa, AZ
We worked with a realtor and our own outside mortgage broker so buying was not an issue and everything went very well. I would love to give Lennar a great rating, however we are 6 months into our new home and still have not had work completed from our 45 day review. We had to have windows replaced because they were broken during building process. The workers came to replace the windows and installed new ones but left smudge fingerprints and palm prints on them that require a 20 ft ladder to reach for cleanup. We have green tape stick on high ceilings that was left during the building process. ...
Lennar responded:
Hi Curtis, thank you for sharing these details about your experience with us. We are sorry to hear about these issues. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 1
Outstanding Home Sites
- Jacqueline K.
- Verified HomeBuyer
- February 26, 2020
- Litchfield Park, AZ
My hubby and I are very happy with our new Lennar home. Everyone that we worked with were professional and responsive to our needs. Overall it was a great experience.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Experience!
- Donald Z.
- Verified HomeBuyer
- February 26, 2020
- Surprise, AZ
From the sales staff, financing, service professionals, and beyond, a 10 star experience! Easy to work with, very responsive to questions. Follow up service after purchase is also 10 star! I would not hesitate to purchase a Lennar home again!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Review
- Dennis S.
- Verified HomeBuyer
- February 26, 2020
- Cave Creek, AZ
Good quality and great customer service
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Pleased
- Susan M.
- Verified HomeBuyer
- February 26, 2020
- Buckeye, AZ
Lennar is the home for anyone who is happy with the exact model presented. During the purchasing process some inquiries or requests were received with a 'No' Sorry. Lennar also put a limit on a reward card presented at the time we closed on the purchased, when ready to use Lennar had pulled the funds back, so missed out. Be careful of any promotions or giveaways. The Construction Manager has been wonderful and quick to respond on some mirror issues.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Disappointed
- Anonymous
- Verified HomeBuyer
- February 26, 2020
- Phoenix, AZ
To sum it up, we are still waiting on our 30 day walk through issues to be rectified. It’s now been 7 months. Typical car salesman support. They sell you a house and then they are gone.
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 1
Maybe someday my house will be finished !
- Kenneth J.
- Verified HomeBuyer
- February 26, 2020
- Gold Canyon, AZ
Very poor quality workmanship. Built 5 homes and this is by far the worst one. Exterior painting not finished, house was dirty, electrical boxes installed with drywall screws, live wires not capped off, cracked concrete garage floor and entryway not repaired, drywall mud on woodwork and painted over, water leaking in garage. I could go on but this should give you a good idea of what to expect.
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Amazing home - horrible flooring
- Karen H.
- Verified HomeBuyer
- February 26, 2020
- Glendale, AZ
We have constant issues with the laminate flooring. Tears all over the place under the weight of regular furniture. Please contact us to make this right.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 2
Lennar - Would change a few things, however, overall pretty good.
- Andrew T.
- Verified HomeBuyer
- February 26, 2020
- Litchfield Park, AZ
Would change a few things, however, overall pretty good.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Repair or Issue
- Soamsamon A.
- Verified HomeBuyer
- February 26, 2020
- Phoenix, AZ
We've been in your house for 5 months now and reported repairs that need to be done in my opinion too long, we are still waiting to get our deadbolt locks fix they are supposed to be able to be controlled by an app we have to constantly contact whoever was in charge in getting it fixe, we needed one of our Walls by the side gate to be painted and it wasn't why did they not just painted it when they painted my next door neighbor's house I find that to be stupid to end my review things are going to get fix I just wish it would have been faster
Total Score 4
Quality 5
Trustworthiness 2
Responsiveness 1
Lennar Verrado East-Park Grove
- Stuart F.
- Verified HomeBuyer
- February 26, 2020
- Litchfield Park, AZ
Decent construction overall for the price. Instead of spending money on "smart home" items use dollars for better materials,better trim workers, 16" centers on studs instead of 24". Use a better company than Interior Logic for important work. I was shown a model home that mine was supposed to look like with separate master vanities,separate closets, but then when I moved in I had none of those. Worst trim carpenter work I have ever seen. Dirt and sand painted right over on base trim.
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 4
easy building experience
- Matthew M.
- Verified HomeBuyer
- February 26, 2020
- Gold Canyon, AZ
From the first contact with Stephanie at the sales office to the final walk though with Maurice the experience was excellent. I have built homes in the past and this was the best experience yet.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Team work
- Gary P.
- Verified HomeBuyer
- February 26, 2020
- Phoenix, AZ
The team at Lennar is outstanding, will respond to a issue with no questions asked. I recommend Lennar team to be on your side.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar, Surprise Arizona
- Gregory R.
- Verified HomeBuyer
- November 26, 2019
- Surprise, AZ
First off and let me say that is review is just a summary of the problems. Lennar forgot to finished installing the proper parts for the heater so when my family and I decided to run the heat, it didn’t work The AC had to be fixed 3 times since moving in and I’ve only been in the house for 6 months. Tile crack The glaze on the tile in the shower is pealing. Their contractors that do work on the homes never show up on time or they decide to show up when ever they want. Carpet is already buckling Overall it’s been a bad experience in regards to workmanship. The only positive is Tom. ...
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 4
Lennar - The service personnel have been instrumental in resolving warranty
- Robert C.
- Verified HomeBuyer
- November 26, 2019
- Surprise, AZ
The service personnel have been instrumental in resolving warranty repairs in a quick and timely fashion
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
We’re still waiting for our 30 walk though and we moved to our home in May!
- Kristoffer S.
- Verified HomeBuyer
- November 25, 2019
- Phoenix, AZ
Lots of our concern were not address and still waiting for answer
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 1
Good but not great
- Alena S.
- Verified HomeBuyer
- November 23, 2019
- Gold Canyon, AZ
Frustrated with response to issues. Took two weeks to get damage from leak fixed. Having some plumbing issues and dishwasher hits stove door when opened. Love the location
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 2
Floorplan Name:
saved to favorites!
To see all the homes you’ve saved, visit the My Favorites section of your account.
Floorplan Name:
Home by [BUILDERNAME]
Builder Reviews Total Score in all areas
Here is a list of all the communities where this floor plan is available. Click to see pricing and community information.
