
Lennar Reviews in Phoenix Mesa, AZ
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What Phoenix Mesa Homeowners Have to Say About Lennar.
Read all 332 verified reviews from homeowners that built a new home with Lennar in the Phoenix Mesa area. Phoenix Mesa homeowners have rated Lennar an average 4.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Phoenix-Mesa Area
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Customer Reviews
Negative
- Bambi L.
- Verified HomeBuyer
- December 23, 2024
- Surprise, AZ
There isn't enough space for me to list the issues with the home from day one.
Lennar responded:
Thank you for sharing your review, Bambi. We sincerely apologize for any issues you might have experienced during your Homebuying journey and your home. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you would like to share details of your experience, please send an email to LennarNews@Lennar.com referencing this review, so that I can forward it to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Suggest you avoid the “disappointments”!
- Georgianne Elizabeth O.
- Verified HomeBuyer
- July 05, 2023
- Surprise, AZ
Once you “close” the sale (i.e. have your money), they seem to forget all about you. We have a growing list of items requiring attention. Upgrades purchased and not delivered. Poor finish work and no craftsman to complete. Sinks that don’t hold water. Non-parallel walls (shower curtain rod fits at lower level, does NOT fit at higher level). Doorbell mount falling away from the stucco wall. Chipped shower door, discovered at move-in still not replaced (two months later). The list continues…
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Horrible!!
- Anonymous
- Verified HomeBuyer
- January 09, 2022
- Surprise, AZ
Worst experience, lennar only cares about the sell not the customer. Homes being pushed out in 5-6 months with nothing but issues, hence why they offer such appealing warranties to lure the customers in. I had foundation issues as soon as I closed on the house and I came out of pocket for it and still haven’t gotten reimbursed back for it. Submitting legitimate work orders to get the house fixed and the construction mangers will argue with you instead of fixing the actual issue just so there numbers look good. I would not recommend a lennar home. Look else where plenty of good builders out ...
Lennar responded:
Hello, thanks for your review. We are both sorry and disappointed with the poor experience you received. We want to apologize for how you have been made to feel throughout your interactions with the team. If there is anything we can provide some follow-up and assistance with, please contact us directly at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Defective lights, 2 missed appointments & an untethered toilet after 90 days in our new home
- Gisela C.
- Verified HomeBuyer
- April 08, 2020
- Maricopa, AZ
Your survey arrived a little before 4:30 this morning, and shortly AFTER the Lennar contracted cement crew working on the lots behind our house. They were here at 4:20 am. I know these are extraordinary times we are living in, however, I don’t believe those circumstances warrant a pre-dawn work site start with loud equipment and lights shining into our home. Nor does it excuse the complete lack of follow-up communication from Lennar regarding our ongoing defective lighting, untethered toilet, & two missed appointments to correct our warranty issues. Unless of course this survey is ...
Lennar responded:
Hi Gisela, thank you for your feedback about your new home and overall experience. We are sorry about these difficulties you have faced. Please email us at corporatecustomercare@lennar.com with any outstanding items needing attention, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
To much money for poor quality of the house
- Hedilberto L.
- Verified HomeBuyer
- March 28, 2020
- Phoenix, AZ
Since I bought the house I have had an infinite number of problems with the A / C, the heater, the gas, the quality of the cupboard material, the roof is opening everywhere, the patio is flooded every time it rains and many things more the truth if someone had told me that I was going to fight with all this I would have bought an old house ..
Lennar responded:
Hi Hedilberto, thank you for your feedback about the issues with your home. We are sorry to hear about these difficulties. Please email us at corporatecustomercare@lennar.com with any items needing attention, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Disappointing
- David G.
- Verified HomeBuyer
- March 24, 2020
- Gold Canyon, AZ
We are still waiting for issues from closing to be completed. Very disappointed.
Lennar responded:
I'm sorry to hear you are experiencing delays in getting items in your home addressed. Please share your detailed concerns with us, your contact information and home address by sending us an email to corporatecustomercare@lennar.com. I will have our management team review the situation and address it with the team.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
I cannot recommend Lennar due to problems I and others are having with our homes
- Lawrence S.
- Verified HomeBuyer
- March 17, 2020
- Gold Canyon, AZ
I cannot recommend Lennar due to problems I and others are having with our homes
Lennar responded:
Hi Lawrence, thank you for sharing your feedback. We are sorry to hear about the difficulties you're having. Please email us at corporatecustomercare@lennar.com with any details, so we can research and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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