New homes
Lennar
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Phoenix-Mesa, AZ

Lennar Reviews in Phoenix Mesa, AZ

What Phoenix Mesa Homeowners Have to Say About Lennar.

Read all 403 verified reviews from homeowners that built a new home with Lennar in the Phoenix Mesa area. Phoenix Mesa homeowners have rated Lennar an average 4.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 4.1 out of 5 stars in Phoenix-Mesa Area

403 Reviews in Phoenix-Mesa Area

Star Rating Breakdown

Ratings by Category

Overall 4.1

Quality 3.9

Trustworthiness 4

Responsiveness 4

Lennar in Phoenix-Mesa Area

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Customer Reviews

Daisy Owner

Michael M.
Verified HomeBuyer
March 17, 2020
Phoenix, AZ

This is one of the nicest houses we have owned. We downsized from our previous home but our new Lennar home is spacious. Plenty of elbow room so you really do not feel crowded. If any issues pop up (minor ones so far) we track down “our man” and it is taken care of immediately. The individuals we dealt with in the buying process were very attentive and helpful the whole time. I would not hesitate to buy another home from Lennar.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Pretty disappointing

Christopher K.
Verified HomeBuyer
March 17, 2020
Buckeye, AZ

Very difficult to get warranty work done timely. Seems like they have a different quality standard than the homeowner.

Lennar responded:
Hi Christopher, thank you for providing sharing this feedback. We are sorry to hear about the difficulties you've had. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 2

Quality 3

Trustworthiness 2

Responsiveness 1

Track Home

Daniel M.
Verified HomeBuyer
March 17, 2020
Gold Canyon, AZ

In Arizona trades are hard to find. The quality of the detail work is honestly the only thing I feel is lacking in our home. I feel you would have that issue in any home as all the trades work for all the builders. The only way you could hold a builder to the fire on an issue honestly is if it was a custom home. Our Lennar home feels of high quality, we’ve experienced great customer service.

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 5

Construction issues

Joanne K.
Verified HomeBuyer
March 07, 2020
Queen Creek, AZ

Heat pump caused the Next-Gen area to heat up and cause strong smoke smells to the point the fire department had to come out. Debris within the system air ducts were clogged with building materials. Clothe dryer in Next-Gen had issues and I am still dealing with them. A circuit breaker in the dinning area of the main house keeps tripping, no electrician has come to check on it after it has been reported. Continues to happen.

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 3

Lennar - I have had nothing but good results whit everyone I have had

Polly P.
Verified HomeBuyer
March 05, 2020
Gold Canyon, AZ

I have had nothing but good results whit everyone I have had contact with at lennar

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

I love my Lennar Home

Rose T.
Verified HomeBuyer
March 04, 2020
San Tan Valley, AZ

I picked the Ironwood plan and I’m enjoying my new home. It’s spacious and great for entertaining!! We love this home! Thanks Lennar!!

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Lack of communication

Anonymous
Verified HomeBuyer
March 04, 2020
Gold Canyon, AZ

Not so much a pleasant experience. Communication with sales rep was non existent, but called only when they needed something done on their end. Construction manager rushed us through our walkthrough and didn’t let us talk about the cosmetic issues we found and even insulted my wife calling her picky.

Lennar responded:
Thank you for your feedback. We are sorry for the difficulties you described with your sales rep and construction manager. Please email us at corporatecustomercare@lennar.com if there are any items needing to be addressed and we will follow-up for you. – Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 2

Responsiveness 1

Disappointment

Robert G.
Verified HomeBuyer
March 04, 2020
Gold Canyon, AZ

Communication with buyer falls short after purchase. Slow to react to problems found by buyer. Many issues with clean up after contractors were done--not acceptable to any home buyer. Craftsmanship of home left alot to be desired. Shoddy work. Appliances were not the same ones that were shown in model home. Seller explained, at time of buying decision, that we would get the appliances shown in model home. The price we bought at appeared to be a great buy but we find it has fallen way short of our expectations.

Lennar responded:
Thank you for taking the time to share your feedback with us. Please contact us at corporatecustomercare@lennar.com with your contact information and home address. We will get this over to the appropriate management team to review and address with you.

Total Score 2

Quality 2

Trustworthiness 2

Responsiveness 2

First Time Home Buyer

Thomas E.
Verified HomeBuyer
March 04, 2020
Gold Canyon, AZ

This has been an overall great experience. My construction manager has been nothing but amazing. I know he's busy but always get my issue resolved. We have had a few problems after we moved in and they were addressed fairly quickly. I am happy to own and be able to grow with my family in a Lennar Home. Thanks for everything.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Lennar, "Everything's Included" except Quality Control, Warranty Service, and Customer Satisfaction.

Douglas B.
Verified HomeBuyer
March 04, 2020
Buckeye, AZ

Prior to Closing we were prepared to forfeit our deposit and walk away. It had become clear that Lennar's only interest was closing sales, not Customer Satisfaction. The "Inventory" house we selected, completed months earlier, wasn't actually finished upon closing. The day we took possession, we waited outside in the Arizona heat, while the vent hood above the gas cooktop was delivered and installed. The AC system was not fully functional for months. The natural gas supply line to the furnace had never been installed. The house was delivered with filthy air filters, and a dozen dead shrubs. ...

Lennar responded:
Thank you for taking the time to share your experience with us and I apologize for any inconvenience you experienced during your home buying experience. We would like to review your concerns in depth. Please send us an email to corporatecustomercare@lennar.com with your contact information and address so we can get this over to the proper management team.

Total Score 2

Quality 3

Trustworthiness 2

Responsiveness 1

Title

Ryan A.
Verified HomeBuyer
March 02, 2020
Peoria, AZ

Overall, I’m happy

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 5

very satisfied customer

James C.
Verified HomeBuyer
February 27, 2020
Mesa, AZ

They were not only on time but 2 weeks early !!

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 4

What a great experience

Anonymous
Verified HomeBuyer
February 27, 2020
Litchfield Park, AZ

From start to finish. flawless!!!!! The sales staff, title company and construction just amazing. Can’t say enough great things about all these people. Most importantly my mom loves her home. Thank u!!!!!

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Small for the price

Michael F.
Verified HomeBuyer
February 26, 2020
Mesa, AZ

The quality of the house is not what I would expect for 1/3 mill. I have cracks in the walls and ceiling. The yards are so small you can’t store you garbage cans in the back. So my two car garage must lose a slot for the garbage. HOA is expensive. Smart house electronics seem to be beta versions (Not ready for prime time) water quality is borderline unhealthy can’t really recommend

Lennar responded:
Hi Michael, thank you for sharing your feedback with us. We appreciate the comments and are sorry to hear about these issues. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 3

Quality 3

Trustworthiness 3

Responsiveness 3

Unfinished work and poor craftsmanship

Curtis N.
Verified HomeBuyer
February 26, 2020
Mesa, AZ

We worked with a realtor and our own outside mortgage broker so buying was not an issue and everything went very well. I would love to give Lennar a great rating, however we are 6 months into our new home and still have not had work completed from our 45 day review. We had to have windows replaced because they were broken during building process. The workers came to replace the windows and installed new ones but left smudge fingerprints and palm prints on them that require a 20 ft ladder to reach for cleanup. We have green tape stick on high ceilings that was left during the building process. ...

Lennar responded:
Hi Curtis, thank you for sharing these details about your experience with us. We are sorry to hear about these issues. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care

Total Score 3

Quality 2

Trustworthiness 2

Responsiveness 1

Outstanding Home Sites

Jacqueline K.
Verified HomeBuyer
February 26, 2020
Litchfield Park, AZ

My hubby and I are very happy with our new Lennar home. Everyone that we worked with were professional and responsive to our needs. Overall it was a great experience.

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Great Experience!

Donald Z.
Verified HomeBuyer
February 26, 2020
Surprise, AZ

From the sales staff, financing, service professionals, and beyond, a 10 star experience! Easy to work with, very responsive to questions. Follow up service after purchase is also 10 star! I would not hesitate to purchase a Lennar home again!

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Review

Dennis S.
Verified HomeBuyer
February 26, 2020
Cave Creek, AZ

Good quality and great customer service

Total Score 4

Quality 4

Trustworthiness 5

Responsiveness 5

Pleased

Susan M.
Verified HomeBuyer
February 26, 2020
Buckeye, AZ

Lennar is the home for anyone who is happy with the exact model presented. During the purchasing process some inquiries or requests were received with a 'No' Sorry. Lennar also put a limit on a reward card presented at the time we closed on the purchased, when ready to use Lennar had pulled the funds back, so missed out. Be careful of any promotions or giveaways. The Construction Manager has been wonderful and quick to respond on some mirror issues.

Total Score 4

Quality 4

Trustworthiness 5

Responsiveness 5

Disappointed

Anonymous
Verified HomeBuyer
February 26, 2020
Phoenix, AZ

To sum it up, we are still waiting on our 30 day walk through issues to be rectified. It’s now been 7 months. Typical car salesman support. They sell you a house and then they are gone.

Total Score 3

Quality 3

Trustworthiness 2

Responsiveness 1

Maybe someday my house will be finished !

Kenneth J.
Verified HomeBuyer
February 26, 2020
Gold Canyon, AZ

Very poor quality workmanship. Built 5 homes and this is by far the worst one. Exterior painting not finished, house was dirty, electrical boxes installed with drywall screws, live wires not capped off, cracked concrete garage floor and entryway not repaired, drywall mud on woodwork and painted over, water leaking in garage. I could go on but this should give you a good idea of what to expect.

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

Amazing home - horrible flooring

Karen H.
Verified HomeBuyer
February 26, 2020
Glendale, AZ

We have constant issues with the laminate flooring. Tears all over the place under the weight of regular furniture. Please contact us to make this right.

Total Score 4

Quality 3

Trustworthiness 4

Responsiveness 2

Lennar - Would change a few things, however, overall pretty good.

Andrew T.
Verified HomeBuyer
February 26, 2020
Litchfield Park, AZ

Would change a few things, however, overall pretty good.

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 4

Repair or Issue

Soamsamon A.
Verified HomeBuyer
February 26, 2020
Phoenix, AZ

We've been in your house for 5 months now and reported repairs that need to be done in my opinion too long, we are still waiting to get our deadbolt locks fix they are supposed to be able to be controlled by an app we have to constantly contact whoever was in charge in getting it fixe, we needed one of our Walls by the side gate to be painted and it wasn't why did they not just painted it when they painted my next door neighbor's house I find that to be stupid to end my review things are going to get fix I just wish it would have been faster

Total Score 4

Quality 5

Trustworthiness 2

Responsiveness 1

Lennar Verrado East-Park Grove

Stuart F.
Verified HomeBuyer
February 26, 2020
Litchfield Park, AZ

Decent construction overall for the price. Instead of spending money on "smart home" items use dollars for better materials,better trim workers, 16" centers on studs instead of 24". Use a better company than Interior Logic for important work. I was shown a model home that mine was supposed to look like with separate master vanities,separate closets, but then when I moved in I had none of those. Worst trim carpenter work I have ever seen. Dirt and sand painted right over on base trim.

Total Score 3

Quality 3

Trustworthiness 4

Responsiveness 4

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