Lennar Reviews in Phoenix Mesa, AZ

The entire team made the buying experience quick and easy.

Working with Lennar to buy my home was easy. Being able to submit needed documents online helped expedite the process. I was in my new home within 30 days.

It was a very easy process.

I like the layout of the house but there are a lot of small details here and there. Like pencil marks were left in the kitchen walls. Wall plates were dirty with caulking. Small details that weren’t explained. The celebration and closing day to go over the house seem rushed. The representative was talking really fast and rushing through the check list. The sales representative was rhonda and she answer all my questions she showed me all the house models. And also all the houses that were available.

It was a pleasant purchase and move in. Max, Jake, Elaine, and everyone else were all terrific.

NICE HOMES GOOD EXPERIENCE OVERALL

After spending about two moths in the home, we are more and more disappointed in the quality of construction at this location. We installed a ceiling fan in the master bedroom, went to the breaker box to turn off the switch and couldn’t get the power to the switch off despite turning off every breaker in the box labeled for outlets and switches. Tried to install a storage unit in the garage that hangs from the ceiling. Seems pretty basic rafters are supposed to be 16” on center. Well these ones are 24 which must be the new code. Noticed my stud finder wasn’t picking them up at 24” so went into the attic to measure and no two rafters are equally spaced. The distances ranged from 24” to 27”. Ended up not being able to install the ceiling storage because we couldn’t get a total of 96” which should have just been 4 rafters. Already have burnt out lights in the master bathroom shower, backyard drains towards the house, as do the gutters in the courtyard. There are plenty of additional issues that have been popping up, needless to say the list of repairs needed at the one year time frame is going to be lengthy. ... More

First of all i would like to acknowledge Kevin he helped us very well i have no issues with him at all even after home buying he still assist me. The only problem is Drake. We have noticed issues in the home already and he was there acknowledging everything but it seems like he agrees when we are around and disregard everything once we are done. I feel like he only wants me to sign the docusign so he can be off the hook. To be honest i have requested service for the things that we have already raised to him. Promised me that he will fix it but nah he didnt and when i try to reach out to him nothing. To be honest the walkthrough with him is’nt really informative im still trying to figure things out myself but thats okay. My main concern is he does not honor his word. He keeps pushing me to sign the docusign i even asked him to make sure to fix it and still nada. Home buying with lennar is good but make sure you dont sign anything on the walkthrough or else youll end up waiting for a guy to come and fix it while you are moving in. Please make sure drake wont do it to anybody. Kevin is the only reason that really made our home buying more comfortable and less worry. ... More

Our homebuying experience with Lennar started off with excitement and hope, but unfortunately, that enthusiasm was slowly replaced by ongoing stress and frustration—primarily due to poor communication, especially from the mortgage department. The early stages of the process were smooth enough, and the home itself is beautiful and well laid out. We do feel that the overall value and quality of the house is solid. We’re happy to have a place to call home. However, the path to move-in was not what we had hoped it would be. The biggest issue we faced was a serious lack of communication and follow-through across multiple teams. We often felt left in the dark about what was happening or what we needed to prepare for next. This lack of transparency caused a great deal of physical and emotional stress, especially as we neared closing. Timelines were unclear, questions went unanswered, and at times we felt more like we were managing the process than being guided through it. One example was the backyard. Early on, we were told that landscaping could be rolled into the mortgage. But the process was never brought up again, and by the time we asked about it later, it was too late. Now we're left figuring it out ourselves, with only 90 days post-closing to add basic coverage—like rock—to meet requirements. It’s just one of many things we wish had been communicated more clearly. To be fair, there were team members who tried their best to help us, and we appreciate those efforts. But the overall coordination between departments and the responsiveness just didn’t meet our expectations. For future buyers, I would recommend going into the process with eyes wide open. Be prepared to advocate for yourself constantly, take detailed notes, and follow up often. While Lennar builds lovely homes, the customer service and communication left us feeling overwhelmed and unsupported during what should have been a joyful milestone. ... More

Things went well but communication is lacking

Your employees are great both responsive and knowledgable as well as friendly. Having your own insurance and title company saved us money. Two things to consider since this is the 4th new build Phoenix home we have had (as well as three others out of state). 1. Allow more flexability on your 3/4 built homes. For example, in addition to other small things, we wanted tile instead of carpet in the flex area. This was denied even though it was 3 weeks away from the flooring to be laid. We are now paying to have the brand new carpet removed. 2. Ask new homeowners for minor suggestions. For example, in our community you are essentially building for 2 person occupancy. Yet the bathrooms have a hangar for one shower bath towel. Not many people share these items with each other. ... More

Overall buying experience was good, people were very nice and professional. Customer service is very slow at getting things done and some things that were really important to get replaced I’ve been denied. Not very happy about that when I haven’t even been in my house for 30 days yet. Like the community, everyone is friendly and nice.

I was very pleased with overall process and responses to my inquiries.

House was built to spec and on time for promised delivery! Super easy to deal with Lennar team.

ALL THE REPS WERE WILLING TO HELP AND ANS ALL OUR QUESTIONS

I looked at home. The price was 403K there was some fraud found on my credit report, so I had to take care of that took me about 2 to 3 weeks to take care of my credit report called my agent again and wanted to put an offer on the same house. Within that period of time same house was $10,000 more Lennar Holmes have no sympathy on people like me who had credit compromised and found out by accident

Unfortunately, our home buying experience has left much to be desired. From the beginning, we encountered persistent miscommunications with Steve, who frequently provided conflicting or unclear information to both us and our real estate agent. One such miscommunication resulted in a $3,000 for landscaping that was inaccurately described and ultimately proved completely insufficient for our needs. While we are now living in the home, we are still dealing with substantial workmanship issues that were agreed upon to be completed prior to move-in but remain unresolved. These ongoing issues have significantly impacted what should have been a joyful milestone. Instead, we’ve find ourselves continuously sacrificing personal time to follow up and attempt to get these matters addressed. We are disappointed by how this process has unfolded and feel the experience we hoped for was taken from us. If someone would like to discuss the details of our concerns further, I would be open to a conversation. ... More

We had a wonderful sales person. Everyone was very helpful and still are. The closing was almost to easy. Would recommend Lenner builders in a heartbeat!

There have been some minor issues with home construction. But the Concierge, Construction, and 2 of 3 Customer Service individuals have gone the extra mile in being very flexible and helpful. The main customer service rep assigned to me has been excellent. There were also some issues with the loan process that caused unnecessary delays and misunderstandings. But other employees at Lennar Mortgage rectified the issues. Currently in the process of resolving some inconsistent information. Lennar Title was very professional, efficient and responsive. Overall, a good experience so far.

Todd in customer service has been amazing! So has Steven. Best customer service from the two of them!!

Not a quality home builder. Told it WASN'T A CUSTOM HOME, so don't expect much.

It’s been about 2 months since we moved in our new Lennar smart home in North Phoenix. So far everything seems to work out as we expected. No major problems but the usual minor new build issues. I’ve heard many bad reviews about Lennar in other locations but we’re lucky not to experience just yet. As usual, customer care is slick and untrustworthy so just make sure you know how to deal with them. Best!

Our overall experience with Lennar so far has been a mix of positives and disappointments. One standout positive has been the exceptional support and responsiveness of the seller agent, Steven—his helpful nature truly made a difference for me and my family. Unfortunately, our experience with the Homebuyer Concierge contact, Sara, has been quite the opposite. She was unresponsive, lacked clear communication, and did not provide the necessary support when we needed her assistance. Additionally, we've faced several issues with the home's quality and the post-sale service. The AC unit makes an unusually loud noise, but customer care dismissed our concerns without even conducting a proper inspection. The garage door is also not balanced correctly, but we were told that if we fix it now, we won’t be eligible for any further balancing services under the warranty period, which feels unreasonable. One of the AC thermostats wasn’t functioning, and when the technician arrived, he discovered that a key component required for the thermostats to operate independently hadn't been installed at all. He had to spend over three hours rectifying this issue—a clear indication that the initial quality checks were not done thoroughly. One of the primary reasons we opted for a new home was to avoid the typical issues often encountered in older homes. However, within just a month, the recurring problems and lack of proper attention from customer care have left us feeling like we’ve purchased a used home. Sadly, many of our concerns have been dismissed or downplayed by customer service, which has been quite frustrating. ... More

Unfortunately our experience has not been a good one… delayed build, delayed closing, and lots of quality issues (crooked door and window frames, locks not working, gate won’t close, dry walled over fridge water lines and air vents, lots of debris and nails left in yard, permanent markings on patio cement, appliances blowing the bad seamen breakers, to common area over watering and flooding the yard). We are 2 months in and still having issues. It has been very disappointing.

Till we closed everything seemed good later for all complaints we are just being ignored