Lennar Reviews in Phoenix Mesa, AZ

Love my new home, wish the front yard landscaping (front walkway) did not have such steep drop off. Considering going to extra expense to add short retaining wall for safety.

Everything was very upfront, no surprises. The homes are pretty basic, but you get what you pay for. So far after three months we are satisfied.

Overall a good experience. One improvement would be how information is provided. The building process is several months long and some info is given too far in advance. The buyer is not ready for it and it gets lost or hard to find again. Getting the names/sources for all the utilities for instance. I was instructed to go to MyLennar (or one of the Lennar sites). From there was told info wasn't available, need to go to the development's web page. From there was told info didn't exist for that area. Frustrating. A pre-made packet for each development would be a great service to provide the new homeowner. Also, there are quite a few people reaching out to you in the process. Would be better to coordinate through just one or two people. Info is key. ... More

The warranties have been very helpful. Tom from Heritage Asante in Surprise has been exceptionally helpful.

It is been a good experience

House has been great and any issues we find they are quickly fixed right away. The only issue I have is the placement of of lighting fixtures throughout the house. The lights were placed lined up and centered in many places and makes my OCD a hard time.

We love our new home. We chose to upgrade flooring and kitchen, and the cost, while expensive, was worth it to give the home the extra bit of luxuriousness. We have had very few issues with Lennar. When we have a problem, they come out and fix it and if they haven't fixed it yet, the fix is scheduled and they're committing to upholding the workmanship and quality of the home. The purchasing experience was very easy, mostly due to the "everything's included" buying process. We didn't want the new home experience of choosing a thousand different options, masking the cost of the home. Lennar gave us, at the time of purchase, two options. We chose our flooring and kitchen design. We wish we had a few more options we could've chosen from, but overall we were happy to have most of it chosen for us and we could move in at the price we agreed on. The selling agents were excellent as was their preferred lender, Eagle Home Mortgage. Every phone call, email or text message to anyone at Lennar or related companies was answered promptly or returned the same day. Communication was great and it made us feel more confident in picking Lennar as the builder we chose. There are some odd community planning things we didn't have a say in, like the fact that the color of our home is almost identical to our neighbors, but I guess we can paint the house in a few years. The things in our house that have needed to be fixed seem entirely the fault of a bad tradesman. In each case, Lennar has stood by their workmanship and home warranty and fixed or scheduled to fix the issue. My wife and I looked at other builders and new homes going up and even after living in the Lennar home we feel that the Lennar home is a much higher quality than other builders. The design is also more modern and less generic than other home builders we saw. ... More

Lennar is a quality builder at fair market prices. No bells and whistles and certainly not custom! Quality for the price, if you want "Estate" level building shop elsewhere.

Good quality and great customer service

Lennar is the home for anyone who is happy with the exact model presented. During the purchasing process some inquiries or requests were received with a 'No' Sorry. Lennar also put a limit on a reward card presented at the time we closed on the purchased, when ready to use Lennar had pulled the funds back, so missed out. Be careful of any promotions or giveaways. The Construction Manager has been wonderful and quick to respond on some mirror issues.

Bugs, bugs, bugs! We love our NexGen house except for the bugs. We've had 3 different exterminators out to try and get rid of them. I don't know what to do! I'm thinking we might just sell! I don't know how much clearer I can be! Not being vague at all!!!

No changes and limited choices.

First of all i would like to acknowledge Kevin he helped us very well i have no issues with him at all even after home buying he still assist me. The only problem is Drake. We have noticed issues in the home already and he was there acknowledging everything but it seems like he agrees when we are around and disregard everything once we are done. I feel like he only wants me to sign the docusign so he can be off the hook. To be honest i have requested service for the things that we have already raised to him. Promised me that he will fix it but nah he didnt and when i try to reach out to him nothing. To be honest the walkthrough with him is’nt really informative im still trying to figure things out myself but thats okay. My main concern is he does not honor his word. He keeps pushing me to sign the docusign i even asked him to make sure to fix it and still nada. Home buying with lennar is good but make sure you dont sign anything on the walkthrough or else youll end up waiting for a guy to come and fix it while you are moving in. Please make sure drake wont do it to anybody. Kevin is the only reason that really made our home buying more comfortable and less worry. ... More

Our homebuying experience with Lennar started off with excitement and hope, but unfortunately, that enthusiasm was slowly replaced by ongoing stress and frustration—primarily due to poor communication, especially from the mortgage department. The early stages of the process were smooth enough, and the home itself is beautiful and well laid out. We do feel that the overall value and quality of the house is solid. We’re happy to have a place to call home. However, the path to move-in was not what we had hoped it would be. The biggest issue we faced was a serious lack of communication and follow-through across multiple teams. We often felt left in the dark about what was happening or what we needed to prepare for next. This lack of transparency caused a great deal of physical and emotional stress, especially as we neared closing. Timelines were unclear, questions went unanswered, and at times we felt more like we were managing the process than being guided through it. One example was the backyard. Early on, we were told that landscaping could be rolled into the mortgage. But the process was never brought up again, and by the time we asked about it later, it was too late. Now we're left figuring it out ourselves, with only 90 days post-closing to add basic coverage—like rock—to meet requirements. It’s just one of many things we wish had been communicated more clearly. To be fair, there were team members who tried their best to help us, and we appreciate those efforts. But the overall coordination between departments and the responsiveness just didn’t meet our expectations. For future buyers, I would recommend going into the process with eyes wide open. Be prepared to advocate for yourself constantly, take detailed notes, and follow up often. While Lennar builds lovely homes, the customer service and communication left us feeling overwhelmed and unsupported during what should have been a joyful milestone. ... More

Your employees are great both responsive and knowledgable as well as friendly. Having your own insurance and title company saved us money. Two things to consider since this is the 4th new build Phoenix home we have had (as well as three others out of state). 1. Allow more flexability on your 3/4 built homes. For example, in addition to other small things, we wanted tile instead of carpet in the flex area. This was denied even though it was 3 weeks away from the flooring to be laid. We are now paying to have the brand new carpet removed. 2. Ask new homeowners for minor suggestions. For example, in our community you are essentially building for 2 person occupancy. Yet the bathrooms have a hangar for one shower bath towel. Not many people share these items with each other. ... More

Overall a good experience.

All was good except for delivery at closing

The staff and the people were really nice. They were very helpful and responsive to all of our questions.

Great value for what you pay. Love that everything is included.

best house for the price

Super John was fantastic.

All involved were helpful and kind in the purchase of my home.

Things went well but communication is lacking

I was very pleased with overall process and responses to my inquiries.

There have been some minor issues with home construction. But the Concierge, Construction, and 2 of 3 Customer Service individuals have gone the extra mile in being very flexible and helpful. The main customer service rep assigned to me has been excellent. There were also some issues with the loan process that caused unnecessary delays and misunderstandings. But other employees at Lennar Mortgage rectified the issues. Currently in the process of resolving some inconsistent information. Lennar Title was very professional, efficient and responsive. Overall, a good experience so far.