Lennar Reviews in Phoenix Mesa, AZ

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We had bought a new build, but pre-built Woodstock model home and have been very happy with it. The process for going through approval and closing was very fast (almost too fast to get ready for the move). We love our new home and only had less then a handful of minor, minor issues to address and Jamie with the Warranty Dept. and Kamryn with Compliance Dept. are fantastic to work with. Very responsive, knowledgable, and caring that the issue's are addressed. We were happy with the process and very happy coming up on two months in our new house

First of all i would like to acknowledge Kevin he helped us very well i have no issues with him at all even after home buying he still assist me. The only problem is Drake. We have noticed issues in the home already and he was there acknowledging everything but it seems like he agrees when we are around and disregard everything once we are done. I feel like he only wants me to sign the docusign so he can be off the hook. To be honest i have requested service for the things that we have already raised to him. Promised me that he will fix it but nah he didnt and when i try to reach out to him nothing. To be honest the walkthrough with him is’nt really informative im still trying to figure things out myself but thats okay. My main concern is he does not honor his word. He keeps pushing me to sign the docusign i even asked him to make sure to fix it and still nada. Home buying with lennar is good but make sure you dont sign anything on the walkthrough or else youll end up waiting for a guy to come and fix it while you are moving in. Please make sure drake wont do it to anybody. Kevin is the only reason that really made our home buying more comfortable and less worry. ... More

Our homebuying experience with Lennar started off with excitement and hope, but unfortunately, that enthusiasm was slowly replaced by ongoing stress and frustration—primarily due to poor communication, especially from the mortgage department. The early stages of the process were smooth enough, and the home itself is beautiful and well laid out. We do feel that the overall value and quality of the house is solid. We’re happy to have a place to call home. However, the path to move-in was not what we had hoped it would be. The biggest issue we faced was a serious lack of communication and follow-through across multiple teams. We often felt left in the dark about what was happening or what we needed to prepare for next. This lack of transparency caused a great deal of physical and emotional stress, especially as we neared closing. Timelines were unclear, questions went unanswered, and at times we felt more like we were managing the process than being guided through it. One example was the backyard. Early on, we were told that landscaping could be rolled into the mortgage. But the process was never brought up again, and by the time we asked about it later, it was too late. Now we're left figuring it out ourselves, with only 90 days post-closing to add basic coverage—like rock—to meet requirements. It’s just one of many things we wish had been communicated more clearly. To be fair, there were team members who tried their best to help us, and we appreciate those efforts. But the overall coordination between departments and the responsiveness just didn’t meet our expectations. For future buyers, I would recommend going into the process with eyes wide open. Be prepared to advocate for yourself constantly, take detailed notes, and follow up often. While Lennar builds lovely homes, the customer service and communication left us feeling overwhelmed and unsupported during what should have been a joyful milestone. ... More

Your employees are great both responsive and knowledgable as well as friendly. Having your own insurance and title company saved us money. Two things to consider since this is the 4th new build Phoenix home we have had (as well as three others out of state). 1. Allow more flexability on your 3/4 built homes. For example, in addition to other small things, we wanted tile instead of carpet in the flex area. This was denied even though it was 3 weeks away from the flooring to be laid. We are now paying to have the brand new carpet removed. 2. Ask new homeowners for minor suggestions. For example, in our community you are essentially building for 2 person occupancy. Yet the bathrooms have a hangar for one shower bath towel. Not many people share these items with each other. ... More

Overall a good experience.

All was good except for delivery at closing

The staff and the people were really nice. They were very helpful and responsive to all of our questions.

Great value for what you pay. Love that everything is included.

best house for the price

Super John was fantastic.

All involved were helpful and kind in the purchase of my home.

The experience will be very memorable from the sales ageny Max. To my realtor Ms. Clark. The home is beatuiful. I only hope in the next two years, I can buy a second Lanner home.

The entire team made the buying experience quick and easy.

Things went well but communication is lacking

I was very pleased with overall process and responses to my inquiries.

There have been some minor issues with home construction. But the Concierge, Construction, and 2 of 3 Customer Service individuals have gone the extra mile in being very flexible and helpful. The main customer service rep assigned to me has been excellent. There were also some issues with the loan process that caused unnecessary delays and misunderstandings. But other employees at Lennar Mortgage rectified the issues. Currently in the process of resolving some inconsistent information. Lennar Title was very professional, efficient and responsive. Overall, a good experience so far.

I was not happy with our creaking floors on the 2nd floor.

My Lennar home is beautiful. The Lennar staff have all been extremely kind, helpful, and prompt with addressing our needs. We do have a little disappointment with some issues found by an inspector that we hired, especially with the HVAC system. However, Lennar seems to be eager to correct the issues with the home.

Buying a Lennar NexGen home has been a very rewarding process. Working with the mortgage team was probably the best part of things. And the sales representative was always available for any questions or concerns. I would recommend a Lennar home and the supporting companies as well.

The best experience was with our salesperson Bob. As for Lennar mortgage they were very unorganized and the only reason we used them was because of the rates. Construction team and follow up for repairs has been unresponsive and we can't seem to get our issues fixed once we moved in.

Aloha from us,ty good job

My backyard fence was only 5 foot high the entire neighborhood on my side having foot the bill to bring it up to 6 foot

Very helpful and informative

Good work, love it