Lennar Reviews in Phoenix Mesa, AZ
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What Phoenix Mesa Homeowners Have to Say About Lennar.
Read all 239 verified reviews from homeowners that built a new home with Lennar in the Phoenix Mesa area. Phoenix Mesa homeowners have rated Lennar an average 4.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar
has 4.1 out of 5 stars in Phoenix-Mesa Area
239 Reviews in Phoenix-Mesa Area
Lennar in Phoenix-Mesa Area
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Customer Reviews
Small for the price
- Michael F.
- Verified HomeBuyer
- February 26, 2020
- Mesa, AZ
The quality of the house is not what I would expect for 1/3 mill. I have cracks in the walls and ceiling. The yards are so small you can’t store you garbage cans in the back. So my two car garage must lose a slot for the garbage. HOA is expensive. Smart house electronics seem to be beta versions (Not ready for prime time) water quality is borderline unhealthy can’t really recommend
Lennar responded:
Hi Michael, thank you for sharing your feedback with us. We appreciate the comments and are sorry to hear about these issues. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care
Total Score 3
Quality 3
Trustworthiness 3
Value 1
Responsiveness 3
Disappointed
- Anonymous
- Verified HomeBuyer
- February 26, 2020
- Phoenix, AZ
To sum it up, we are still waiting on our 30 day walk through issues to be rectified. It’s now been 7 months. Typical car salesman support. They sell you a house and then they are gone.
Total Score 3
Quality 3
Trustworthiness 2
Value 4
Responsiveness 1
Overall fine but very disappointed
- Tyler H.
- Verified HomeBuyer
- April 12, 2022
- Buckeye, AZ
First off, the sales team was wonderful and the buying process was great outside of one upgrade we requested that was blown off and ignored. The construction team however has been a pain to deal with. The initial QC walkthrough seemed pretty good but there are now issues that we keep finding and issues that were noted during our walkthrough still have not been addressed at all, two months later (as of this review). I work in construction myself so I know all the "pandemic issues" but that excuse can't be used for everything. I've heard from neighbors that they all have various issues as well, ...
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 1
Lennar - Not a great experience overall.
- Shanna D.
- Verified HomeBuyer
- September 23, 2021
- Chandler, AZ
Not a great experience overall.
Total Score 3
Quality 3
Trustworthiness 3
Value 1
Responsiveness 2
Lennar - Would not recommend at all if you are a 1st time homeowner.
- Valerie R.
- Verified HomeBuyer
- June 24, 2021
- Tolleson, AZ
Would not recommend at all if you are a 1st time homeowner.
Total Score 3
Quality 2
Trustworthiness 2
Value 3
Responsiveness 2
Overall experience
- Debra C.
- Verified HomeBuyer
- June 26, 2021
- Buckeye, AZ
Post-ownership service has been great. Pre-ownership service was non-existent, therefore the low rating. The fact that we received one plat map that had been revised, but we weren't given a copy of the revision for over a month was cause for a law suit, which we elected not to do. They moved the foundation 4 feet which caused us to have to knock down a wall and move the a/c unit to bring equipment into the back yard for a pool build (at our expense). When asked before framing was completed, if the gate and a/c unit could be moved to the now "short side", we were told no. When asked if we ...
Total Score 3
Quality 3
Trustworthiness 2
Value 2
Responsiveness 1
Not being able to make minor changes, even at my expense..
- Daniel H.
- Verified HomeBuyer
- May 07, 2021
- Buckeye, AZ
Make sure you know what you are getting into !!!!
Total Score 3
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Unfinished work and poor craftsmanship
- Curtis N.
- Verified HomeBuyer
- February 26, 2020
- Mesa, AZ
We worked with a realtor and our own outside mortgage broker so buying was not an issue and everything went very well. I would love to give Lennar a great rating, however we are 6 months into our new home and still have not had work completed from our 45 day review. We had to have windows replaced because they were broken during building process. The workers came to replace the windows and installed new ones but left smudge fingerprints and palm prints on them that require a 20 ft ladder to reach for cleanup. We have green tape stick on high ceilings that was left during the building process. ...
Lennar responded:
Hi Curtis, thank you for sharing these details about your experience with us. We are sorry to hear about these issues. Please email us at corporatecustomercare@lennar.com with any outstanding items, so we can research and follow-up for you. – Lennar Customer Care
Total Score 3
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
All the 'fluff" doesn't help. It's a poorly built home
- Patti S.
- Verified HomeBuyer
- April 19, 2022
- Buckeye, AZ
Every single trade had MAJOR areas to repair. Way to many items were missed and were not completed by closing nor months later.
Total Score 3
Quality 1
Trustworthiness 3
Value 2
Responsiveness 1
Lennar - Our sales person was the worst but our building manager was absolutely
- Anonymous
- Verified HomeBuyer
- July 05, 2022
- Chandler, AZ
Our sales person was the worst but our building manager was absolutely great
Total Score 2
Quality 5
Trustworthiness 2
Value 4
Responsiveness 2
Pretty disappointing
- Christopher K.
- Verified HomeBuyer
- March 17, 2020
- Buckeye, AZ
Very difficult to get warranty work done timely. Seems like they have a different quality standard than the homeowner.
Lennar responded:
Hi Christopher, thank you for providing sharing this feedback. We are sorry to hear about the difficulties you've had. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Value 5
Responsiveness 1
Love the Layout, the Workmanship is poor
- Jessica S.
- Verified HomeBuyer
- March 31, 2020
- Mesa, AZ
We love the layout of the home which is why we picked it. The Workmanship is poor. We have paint runs down the banister, all across the baseboards, the subfloor wasn't installed properly in the bathroom creating tile cracks. Had that fixed and now the grout is cracked. It takes forever for someone to come out and fix anything. The outside cleaning that was supposed to be completed in November had yet to be done and it is currently March. The paint job is horrible! The banister received 1 coat, the wood is showing through, there is building dust painted into the banister. Its horrible. For a ...
Lennar responded:
Hi Jessica, thank you for providing this feedback about the issues with your new home. We are sorry to hear about your experience. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 3
Lennar - asked to fix the light in june have not.
- Jeffrey G.
- Verified HomeBuyer
- September 24, 2019
- Glendale, AZ
asked to fix the light in june have not.they said that have no time.
Lennar responded:
Hi Jeffrey, thank you for sharing your concerns. Please email us the details of your outstanding items at corporatecustomercare@lennar.com and we will follow up for you. - Lennar Customer Care
Total Score 2
Quality 3
Trustworthiness 2
Value 4
Responsiveness 1
Review ih
- Ilene H.
- Verified HomeBuyer
- November 15, 2024
- Laveen, AZ
Loan process was good..home buying agents did not tell the truth and lead you to believe false home releases. Qualify for your money is poor..no landscaping..walls and floors needed Touchup/cleanup, poor baseboard conversion, no pullout cupboards for ease in getting out pots/pans..last cupboard is so high no one can reach it without a stool, light switches are not marked so you don't know which is light,outlet,fan. 2nd home needs more draws in kitchen
Lennar responded:
Good afternoon, Ilene, and thank you for your feedback. We are sorry to hear that the design of your home fell short of your expectations. We take your feedback very seriously and will forward it to the appropriate team for future consideration. If you have any questions or warranty requests, please do not hesitate to contact your local Customer Care Team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Value 1
Responsiveness 5
Disappointment
- Robert G.
- Verified HomeBuyer
- March 04, 2020
- Gold Canyon, AZ
Communication with buyer falls short after purchase. Slow to react to problems found by buyer. Many issues with clean up after contractors were done--not acceptable to any home buyer. Craftsmanship of home left alot to be desired. Shoddy work. Appliances were not the same ones that were shown in model home. Seller explained, at time of buying decision, that we would get the appliances shown in model home. The price we bought at appeared to be a great buy but we find it has fallen way short of our expectations.
Lennar responded:
Thank you for taking the time to share your feedback with us. Please contact us at corporatecustomercare@lennar.com with your contact information and home address. We will get this over to the appropriate management team to review and address with you.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Lennar, "Everything's Included" except Quality Control, Warranty Service, and Customer Satisfaction.
- Douglas B.
- Verified HomeBuyer
- March 04, 2020
- Buckeye, AZ
Prior to Closing we were prepared to forfeit our deposit and walk away. It had become clear that Lennar's only interest was closing sales, not Customer Satisfaction. The "Inventory" house we selected, completed months earlier, wasn't actually finished upon closing. The day we took possession, we waited outside in the Arizona heat, while the vent hood above the gas cooktop was delivered and installed. The AC system was not fully functional for months. The natural gas supply line to the furnace had never been installed. The house was delivered with filthy air filters, and a dozen dead shrubs. ...
Lennar responded:
Thank you for taking the time to share your experience with us and I apologize for any inconvenience you experienced during your home buying experience. We would like to review your concerns in depth. Please send us an email to corporatecustomercare@lennar.com with your contact information and address so we can get this over to the proper management team.
Total Score 2
Quality 3
Trustworthiness 2
Value 2
Responsiveness 1
Frustrated and disappointed
- Anonymous
- Verified HomeBuyer
- July 30, 2019
- Phoenix, AZ
We are now almost 5 months after our close and still have multiple issues which need to be addressed. We have tried to have a door replaced for months but either the door is delivered damaged, the hardware is not correct, the painter comes with the wrong color, etc. We have had the entire electric box replaced, the slider was a problem before and after the closing. The air conditioner was wired incorrectly and we have had a multitude of other issues. It has been exhausting and ruined our experience of buying a new home. The subcontractors lack quality in their work and often make things ...
Lennar responded:
Thank you for sharing your comments about the quality of your home. We are sorry to hear about your experience. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 2
Lennar - There are still issues with the home that there have not been
- Allan K.
- Verified HomeBuyer
- December 29, 2021
- Chandler, AZ
There are still issues with the home that there have not been fixed, that were there once I closed and moved in. Poor workmanship, cutting corners in finishing.
Lennar responded:
Hi Allan, thank you for your review. We want to apologize for any unresolved issues in your home. If you have items that still need to be addressed, please contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Lennar - Waiting on work to be finish 6 months after closing
- Nichole W.
- Verified HomeBuyer
- June 08, 2021
- Phoenix, AZ
Waiting on work to be finish 6 months after closing
Lennar responded:
Hi Nichole, thank you for sharing your review. We are sorry to hear you still have outstanding work 6 months after closing your new home. If there are any items we can help with, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
Disappointed
- Anonymous
- Verified HomeBuyer
- June 10, 2021
- Buckeye, AZ
Don’t expect service after they have your money. We closed 1st week of Feb 2021 still waiting for them to complete work orders for repair or correction of items in build. Less then half have been completed or started. Items like door cracked, bad refrigerator, drywall repair. painting are just a few things. This is mid June 2021. Great place to live great lot. Extremely stressful when you paid for something you did not get and promises broken. Our Construction Manager was good then got overwhelmed with other new builds. Not enough help to take care of homeowners who already paid!
Lennar responded:
Hi, thank you for this review. We are sorry to hear about the frustrations you outlined regarding service following the construction of your new home. Please reach out to us with any items still requiring attention at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Poor Quality Workmanship, Major windows, Glass doors, Cabinets throughout small bathrooms and bedroom
- Anonymous
- Verified HomeBuyer
- May 06, 2021
- Queen Creek, AZ
As a Experienced Homeowner I was Very disappointed with the builder’s team. Outside Financing, if at Possible regardless of the “Builders Incentive”it’s not worth it you will pay in the end. With a large down payment I still have a (PMI)! After you have finalized the purchase of your New Home your concerns will be slow with Repairs & Warranties. Not Timely! The concept of a NextGEN home is awesome, But the Quality of the building materials are Inexpensive and Cheap, (Cabinets). Small bedrooms and garage. Upgrades are sold to you as a packaged. No flexibility or choice. Very limited. ...
Lennar responded:
Hi, thank you for taking time to share your review. We are sorry to hear about the frustrations you have expressed from financing through the timeliness of repair completion. If there are any outstanding issues you would like us to follow-up on, please reach out at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Good
- Hector E.
- Verified HomeBuyer
- March 18, 2020
- Mesa, AZ
I had issues and haven’t fully enjoyed my new home.
Lennar responded:
I'm sorry to hear you've had issues with your home. Please tell us more about your concerns by sending an email to corporatecustomercare@lennar.com with your contact information and home address.
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Very slow to respond to fix issues have 12 out standing issues for months
- Steven B.
- Verified HomeBuyer
- April 07, 2020
- Gold Canyon, AZ
Poor design slow response appliance package is junk
Lennar responded:
Hi Steven, thank you for providing this feedback about your new home. We are sorry to hear about the delays you've experienced. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 3
Value 3
Responsiveness 1
Horrible experience
- Nagavendar Reddy A.
- Verified HomeBuyer
- November 14, 2024
- Phoenix, AZ
If I ever have to buy a home again it will not be Lennar
Lennar responded:
Good afternoon Nagavendar, thank you for your feedback. We are sorry to hear that this was a Horrible experience for you. If there are any outstanding warrantable issues, please send us an email referencing this review to CorporateCustomerCare@Lennar.com with details of your concern. For future warrantable items, please reach out to your local customer care team by submitting a warranty request online through your Lennar Account. This ensures that your request is documented and prioritized for prompt ...
Total Score 1
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Lennar, Surprise Arizona
- Gregory R.
- Verified HomeBuyer
- November 26, 2019
- Surprise, AZ
First off and let me say that is review is just a summary of the problems. Lennar forgot to finished installing the proper parts for the heater so when my family and I decided to run the heat, it didn’t work The AC had to be fixed 3 times since moving in and I’ve only been in the house for 6 months. Tile crack The glaze on the tile in the shower is pealing. Their contractors that do work on the homes never show up on time or they decide to show up when ever they want. Carpet is already buckling Overall it’s been a bad experience in regards to workmanship. The only positive is Tom. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 4
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