Lennar Reviews in Phoenix Mesa, AZ

Tom is always helpful and tries to get things taken care of. We have had problems with our carpet they finally determined it was defective and had to replace all of our carpet. When they pulled back the pad workers had filled holes in cement with DIRT! The new carpet isn’t any better, our so called Luxury carpet is cheap. It’s takes over three minutes to get hot water in kitchen sink, it is such a waste of water. Our gated community is only gated after 6:00PM. We were told all construction traffic would be using Pat Tillman and they DO NOT. We are suppose to have trees behind our view fence, Five months later still no trees. Communication between sales people, contractors, and HOA need to get on the same page. Happy to say we love the area and have wonderful people that live in Encore. ... More

Great C/S thru purchase process, try to make sure repairs by move in are complete, on day of getting your key, else be prepared for delays.. Responses are great, actions were lagging.

We have constant issues with the laminate flooring. Tears all over the place under the weight of regular furniture. Please contact us to make this right.

We've been in your house for 5 months now and reported repairs that need to be done in my opinion too long, we are still waiting to get our deadbolt locks fix they are supposed to be able to be controlled by an app we have to constantly contact whoever was in charge in getting it fixe, we needed one of our Walls by the side gate to be painted and it wasn't why did they not just painted it when they painted my next door neighbor's house I find that to be stupid to end my review things are going to get fix I just wish it would have been faster

Buying the home was the easiest process. Everyone was so attentive and kind. Trying to get ahold of anyone now to go over things or answer questions is impossible.

Lots of corners cut during the building process. The individuals that I’ve dealt with have been good just a craftsmanship wasn’t

I still have open issues, its small repair stuff but never got addressed.

I looked at home. The price was 403K there was some fraud found on my credit report, so I had to take care of that took me about 2 to 3 weeks to take care of my credit report called my agent again and wanted to put an offer on the same house. Within that period of time same house was $10,000 more Lennar Holmes have no sympathy on people like me who had credit compromised and found out by accident

We purchased our current home from California. It was a fairly smooth process and going through the financial was great. We had a great sales person. However, the quality of home was not what we expected. I would say for the most part, the tile setters were the worst. I have never seen tile layed so poorly with very uneven lines in the grout.The grout was messed up; different colors everywhere. Kind of embarrassing when I have somebody come to my house. I felt like I was looking at floors that were installed by people that had done it for the first time. Everything was very dirty especially the floor. The windows were very dirty and smudged and the backyard was not cleaned up at all. ... More

The house was not move in ready.... Was told not to worry they would take care of it within A-day or 2.... It has now been 6 weeks.... A small example of things not working I was told ring doorbellThat was included in my package I was told that's my problem it's not part of the move in ready Which I personally think is BS but anyways life goes on

Everyone was very nice and professional. Too many portals to log into and deal with between the builder, title, mortgage etc. Great floor plan but definitely some items we felt like they got cheap. For example a single hook instead of a towel bar…um most master baths have 2 people so no towel bar and only one hook is a fail. Disposal is poor quality. Terrible can lightning that casts shadows in all bathrooms meant we had to hire an electrician off the bat to install better lighting. Overall still happy with home.

Take notes and write down people and what they do.

We bought house in Aloravita South community in Peoria, AZ. We never get to choose options like flooring, cabinets, exterior color, elevation etc. Its like Take it or leave it....not customer friendly.

It’s been extremely difficult to schedule after sale repairs and there appears to be a complete lack of communication on the Lennar team.

Cheap materials used for the construction, very bad responsiveness to the issues.

Decent construction overall for the price. Instead of spending money on "smart home" items use dollars for better materials,better trim workers, 16" centers on studs instead of 24". Use a better company than Interior Logic for important work. I was shown a model home that mine was supposed to look like with separate master vanities,separate closets, but then when I moved in I had none of those. Worst trim carpenter work I have ever seen. Dirt and sand painted right over on base trim.

Theresa our sales consultant was amazing through the whole process! Theresa was amazing to work with!!! However, our loan officer Ashley with Lennar Mortage made a MAJOR financial mistake that caused a huge financial burden on us. When we talked to Kristi about this in Theresa's absence since it was her day off she stated "well do you just want to cancel" instead of being sympathetic of the situation and try to rectify the issue. That was poor customer service on her part. However, we raised the lennar mortage issue with Theresa and she helped us get somewhat of a resolution. I still feel like Lennar Mortgage could have done better with a resolution. What they did was still not good enough and did not justify the financial burden it did to us. We will not recommend Lennar Mortgage to anyone due to this. ... More

I had issues with the entire buying process except titling and the final walkthrough with Scott and Saul. My sales rep CC was my least favorite person with this deal luckily I had my own realtors on my side to oversee her. The best part of this ordeal is Scott from the construction team always available for a call or to help in the house even after the sale. This guy is a true asset to the Lennar team. The title team another great asset to Lennar. However your sales and sales support throughout the process to include your finance people were absolutely horrible. Luckily my financial people caught a huge mistake in the financing of this home and we switch gears and made it happen. But again it was me and my team that realized the issue and Tammy had no clue what she was doing. ... More

Some of the 30-day corrections took extra effort to fix. Some of the overhead fixtures do not lend themselves to installing a fan. The wiring is buried too deep behind junction box to access. The smart home features all require separate apps. They are NOT interoperable.

We felt fortunate to be drawn in the lottery. Many people were not. Build took two. Oaths longer than expected, but with Covid we were not surprised. Disappointed with the quality. On closing day they were still doing last minute items. A lot of items had to be put on a punch list! We were told at our one week prior to close that the house would be pristine. It wasn’t! Paint many spots on floor. Window blinds missing, paint touchups not done. Door trim missing in areas. Grout smears everywhere on bathroom kitchen tiles and bathroom tiles. It took about three months for most issues to be resolved. Again, understanding that most new home builders seem to be going through the same labor and material shortages that Lennar faced. ... More

The house is full of flaws and uneven or misaligned floors and walls. HVAC unit makes too much noise. Materials used are of low quality and durability. Overall, very poor workmanship.

The homes are nice but quality and attention to detail is not great. The paint on the outside of the homes is so poor quality it already looks like they needs to be re-painted. In a few years the neighborhood won't look good if homeowners don't paint. The builder could at least put gravel down the walk way so it is not mud, which is causing homeowners to leave their garbage cans in the front yard. The common areas are not maintained, weeds over a foot tall in the parks and greenbelts. There are a lot of little things that add up to a lot of aggravation.

The home is alright but not great. If you want to mix and match you can forget that idea. Lennar has specific color schemes you can choose from, but you cannot take an item of a specific color scheme and then a different item from another color scheme and combine them to create a color scheme that suits your individual needs. The interior paint color of home will be white and only white. For the majority of your home it will be a flat white that cannot be cleaned. If you try and clean it, the paint comes off the walls. In the "wet areas" it is semi gloss white. So when you walk through the models and see two-tone paint that is just an illusion, it is not an option. The painters rush through the job, we are still scraping paint off of the floors. When we first moved it we thought the house looked great, but after living in it for a few months, we are starting to see things that look like they just rushed through it so the could get onto the next one. ... More

Frustrated with response to issues. Took two weeks to get damage from leak fixed. Having some plumbing issues and dishwasher hits stove door when opened. Love the location

Awesome up front but afterwards very poor