Skip main navigation
Lennar

Lennar Reviews in Phoenix Mesa, AZ

What Phoenix Mesa Homeowners Have to Say About Lennar.

Read all 228 verified reviews from homeowners that built a new home with Lennar in the Phoenix Mesa area. Phoenix Mesa homeowners have rated Lennar an average 4.2 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Lennar

has 4.2 out of 5 stars in Phoenix-Mesa Area

228 Reviews in Phoenix-Mesa Area

Star Rating Breakdown

5 ★ 123

4 ★ 49

3 ★ 29

2 ★ 12

1 ★ 15

Ratings by Category

Overall 4.2

Quality 3.9

Trustworthiness 4.1

Value 4.1

Responsiveness 3.9

Lennar in Phoenix-Mesa Area

View Homes

Customer Reviews

All the 'fluff" doesn't help. It's a poorly built home

  • Patti S.
  • Verified HomeBuyer
  • April 19, 2022
  • Buckeye, AZ

Every single trade had MAJOR areas to repair. Way to many items were missed and were not completed by closing nor months later.

Total Score 3

Quality 1

Trustworthiness 3

Value 2

Responsiveness 1

Lennar - Our sales person was the worst but our building manager was absolutely

  • Anonymous
  • Verified HomeBuyer
  • July 05, 2022
  • Chandler, AZ

Our sales person was the worst but our building manager was absolutely great

Total Score 2

Quality 5

Trustworthiness 2

Value 4

Responsiveness 2

Pretty disappointing

  • Christopher K.
  • Verified HomeBuyer
  • March 17, 2020
  • Buckeye, AZ

Very difficult to get warranty work done timely. Seems like they have a different quality standard than the homeowner.

Lennar responded:
Hi Christopher, thank you for providing sharing this feedback. We are sorry to hear about the difficulties you've had. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 2

Quality 3

Trustworthiness 2

Value 5

Responsiveness 1

Love the Layout, the Workmanship is poor

  • Jessica S.
  • Verified HomeBuyer
  • March 31, 2020
  • Mesa, AZ

We love the layout of the home which is why we picked it. The Workmanship is poor. We have paint runs down the banister, all across the baseboards, the subfloor wasn't installed properly in the bathroom creating tile cracks. Had that fixed and now the grout is cracked. It takes forever for someone to come out and fix anything. The outside cleaning that was supposed to be completed in November had yet to be done and it is currently March. The paint job is horrible! The banister received 1 coat, the wood is showing through, there is building dust painted into the banister. Its horrible. For a ...

Lennar responded:
Hi Jessica, thank you for providing this feedback about the issues with your new home. We are sorry to hear about your experience. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 3

Lennar - asked to fix the light in june have not.

  • Jeffrey G.
  • Verified HomeBuyer
  • September 24, 2019
  • Glendale, AZ

asked to fix the light in june have not.they said that have no time.

Lennar responded:
Hi Jeffrey, thank you for sharing your concerns. Please email us the details of your outstanding items at corporatecustomercare@lennar.com and we will follow up for you. - Lennar Customer Care

Total Score 2

Quality 3

Trustworthiness 2

Value 4

Responsiveness 1

Disappointment

  • Robert G.
  • Verified HomeBuyer
  • March 04, 2020
  • Gold Canyon, AZ

Communication with buyer falls short after purchase. Slow to react to problems found by buyer. Many issues with clean up after contractors were done--not acceptable to any home buyer. Craftsmanship of home left alot to be desired. Shoddy work. Appliances were not the same ones that were shown in model home. Seller explained, at time of buying decision, that we would get the appliances shown in model home. The price we bought at appeared to be a great buy but we find it has fallen way short of our expectations.

Lennar responded:
Thank you for taking the time to share your feedback with us. Please contact us at corporatecustomercare@lennar.com with your contact information and home address. We will get this over to the appropriate management team to review and address with you.

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Lennar, "Everything's Included" except Quality Control, Warranty Service, and Customer Satisfaction.

  • Douglas B.
  • Verified HomeBuyer
  • March 04, 2020
  • Buckeye, AZ

Prior to Closing we were prepared to forfeit our deposit and walk away. It had become clear that Lennar's only interest was closing sales, not Customer Satisfaction. The "Inventory" house we selected, completed months earlier, wasn't actually finished upon closing. The day we took possession, we waited outside in the Arizona heat, while the vent hood above the gas cooktop was delivered and installed. The AC system was not fully functional for months. The natural gas supply line to the furnace had never been installed. The house was delivered with filthy air filters, and a dozen dead shrubs. ...

Lennar responded:
Thank you for taking the time to share your experience with us and I apologize for any inconvenience you experienced during your home buying experience. We would like to review your concerns in depth. Please send us an email to corporatecustomercare@lennar.com with your contact information and address so we can get this over to the proper management team.

Total Score 2

Quality 3

Trustworthiness 2

Value 2

Responsiveness 1

Frustrated and disappointed

  • Anonymous
  • Verified HomeBuyer
  • July 30, 2019
  • Phoenix, AZ

We are now almost 5 months after our close and still have multiple issues which need to be addressed. We have tried to have a door replaced for months but either the door is delivered damaged, the hardware is not correct, the painter comes with the wrong color, etc. We have had the entire electric box replaced, the slider was a problem before and after the closing. The air conditioner was wired incorrectly and we have had a multitude of other issues. It has been exhausting and ruined our experience of buying a new home. The subcontractors lack quality in their work and often make things ...

Lennar responded:
Thank you for sharing your comments about the quality of your home. We are sorry to hear about your experience. Please send a message to us at corporatecustomercare@lennar.com with any outstanding items, so we can follow-up for you. – Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 2

Value 2

Responsiveness 2

Lennar - There are still issues with the home that there have not been

  • Allan K.
  • Verified HomeBuyer
  • December 29, 2021
  • Chandler, AZ

There are still issues with the home that there have not been fixed, that were there once I closed and moved in. Poor workmanship, cutting corners in finishing.

Lennar responded:
Hi Allan, thank you for your review. We want to apologize for any unresolved issues in your home. If you have items that still need to be addressed, please contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Lennar - Waiting on work to be finish 6 months after closing

  • Nichole W.
  • Verified HomeBuyer
  • June 08, 2021
  • Phoenix, AZ

Waiting on work to be finish 6 months after closing

Lennar responded:
Hi Nichole, thank you for sharing your review. We are sorry to hear you still have outstanding work 6 months after closing your new home. If there are any items we can help with, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 2

Value 2

Responsiveness 1

Disappointed

  • Anonymous
  • Verified HomeBuyer
  • June 10, 2021
  • Buckeye, AZ

Don’t expect service after they have your money. We closed 1st week of Feb 2021 still waiting for them to complete work orders for repair or correction of items in build. Less then half have been completed or started. Items like door cracked, bad refrigerator, drywall repair. painting are just a few things. This is mid June 2021. Great place to live great lot. Extremely stressful when you paid for something you did not get and promises broken. Our Construction Manager was good then got overwhelmed with other new builds. Not enough help to take care of homeowners who already paid!

Lennar responded:
Hi, thank you for this review. We are sorry to hear about the frustrations you outlined regarding service following the construction of your new home. Please reach out to us with any items still requiring attention at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Poor Quality Workmanship, Major windows, Glass doors, Cabinets throughout small bathrooms and bedroom

  • Anonymous
  • Verified HomeBuyer
  • May 06, 2021
  • Queen Creek, AZ

As a Experienced Homeowner I was Very disappointed with the builder’s team. Outside Financing, if at Possible regardless of the “Builders Incentive”it’s not worth it you will pay in the end. With a large down payment I still have a (PMI)! After you have finalized the purchase of your New Home your concerns will be slow with Repairs & Warranties. Not Timely! The concept of a NextGEN home is awesome, But the Quality of the building materials are Inexpensive and Cheap, (Cabinets). Small bedrooms and garage. Upgrades are sold to you as a packaged. No flexibility or choice. Very limited. ...

Lennar responded:
Hi, thank you for taking time to share your review. We are sorry to hear about the frustrations you have expressed from financing through the timeliness of repair completion. If there are any outstanding issues you would like us to follow-up on, please reach out at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Good

  • Hector E.
  • Verified HomeBuyer
  • March 18, 2020
  • Mesa, AZ

I had issues and haven’t fully enjoyed my new home.

Lennar responded:
I'm sorry to hear you've had issues with your home. Please tell us more about your concerns by sending an email to corporatecustomercare@lennar.com with your contact information and home address.

Total Score 2

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Very slow to respond to fix issues have 12 out standing issues for months

  • Steven B.
  • Verified HomeBuyer
  • April 07, 2020
  • Gold Canyon, AZ

Poor design slow response appliance package is junk

Lennar responded:
Hi Steven, thank you for providing this feedback about your new home. We are sorry to hear about the delays you've experienced. Please email us at corporatecustomercare@lennar.com if you would like to provide any additional detail, so we can follow-up for you. – Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

Lennar, Surprise Arizona

  • Gregory R.
  • Verified HomeBuyer
  • November 26, 2019
  • Surprise, AZ

First off and let me say that is review is just a summary of the problems. Lennar forgot to finished installing the proper parts for the heater so when my family and I decided to run the heat, it didn’t work The AC had to be fixed 3 times since moving in and I’ve only been in the house for 6 months. Tile crack The glaze on the tile in the shower is pealing. Their contractors that do work on the homes never show up on time or they decide to show up when ever they want. Carpet is already buckling Overall it’s been a bad experience in regards to workmanship. The only positive is Tom. ...

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 4

Lack of communication

  • Anonymous
  • Verified HomeBuyer
  • March 04, 2020
  • Gold Canyon, AZ

Not so much a pleasant experience. Communication with sales rep was non existent, but called only when they needed something done on their end. Construction manager rushed us through our walkthrough and didn’t let us talk about the cosmetic issues we found and even insulted my wife calling her picky.

Lennar responded:
Thank you for your feedback. We are sorry for the difficulties you described with your sales rep and construction manager. Please email us at corporatecustomercare@lennar.com if there are any items needing to be addressed and we will follow-up for you. – Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

We’re still waiting for our 30 walk though and we moved to our home in May!

  • Kristoffer S.
  • Verified HomeBuyer
  • November 25, 2019
  • Phoenix, AZ

Lots of our concern were not address and still waiting for answer

Total Score 1

Quality 2

Trustworthiness 1

Value 3

Responsiveness 1

Disorganized and Uncaring Organization

  • Sidney L.
  • Verified HomeBuyer
  • June 22, 2021
  • Gold Canyon, AZ

I have occupied this newly purchased home in Gold Canyon for four months and several repairs were requested upon the 30-day move-in customer care plan. The representative said the work will be done. NOTHING has been done, Lennar's contact personnel are non-existent and Lennar does not respond to our website's customer care requests. Once they took our money Lennar disappeared like a fart in the wind. Sorry we bought this Lennar house. There are better builders available.

Lennar responded:
Hi Sidney, thank you for your review. We are sorry to hear about the lack of work completion you have experienced following your new home purchase. Please reach out to us at corporatecustomercare@lennar.com, with any outstanding items, so we can follow-up with the Customer Care team. - Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Big Builder Only Cares About The Money

  • Michael T.
  • Verified HomeBuyer
  • July 09, 2019
  • Litchfield Park, AZ

The construction team is a joke! They do not care about any of your concerns throughout the entire building process. It is only a matter of time before the economy catches up with the condescending attitude of everyone in upper management with Lennar. We pointed out basic failures in construction standards from warped boards in framing through unacceptable drywall finishes all the way to the day of closing. Construction spent more time redoing work than they did with the initial supervision. Job sites were trashed and disregarded by superintendents, every corner that could be cut was cut, and ...

Lennar responded:
Hi Michael, we are so sorry to hear about your experience with the construction of your home. Please send a message to us at corporatecustomercare@lennar.com with the details, so we can review and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Lennar - From the beginning this has been a poor experience for me with

  • Steven B.
  • Verified HomeBuyer
  • January 12, 2022
  • Buckeye, AZ

From the beginning this has been a poor experience for me with Lennar. I was relocating from WA to AZ and was so excited that my wife and I were able to save up enough money to purchase a home. The sales person that was in-charge of the Arroyo Secco section never listed was worried about getting a commission more than understand what we were looking for. Because were were not in AZ we of course depended on Lennar team and her to give us the proper information and help us with the construction process. This was a mistake. It was hard to get a hold of people they would take days to respond ...

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Maybe someday my house will be finished !

  • Kenneth J.
  • Verified HomeBuyer
  • February 26, 2020
  • Gold Canyon, AZ

Very poor quality workmanship. Built 5 homes and this is by far the worst one. Exterior painting not finished, house was dirty, electrical boxes installed with drywall screws, live wires not capped off, cracked concrete garage floor and entryway not repaired, drywall mud on woodwork and painted over, water leaking in garage. I could go on but this should give you a good idea of what to expect.

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Todd and James were great!

  • Allexis H.
  • Verified HomeBuyer
  • September 26, 2019
  • Gilbert, AZ

Hi your reps were awesome. They really helped. Truly appreciate thier help with the microwave, they went above and beyond. I want to say more about them, but I just had surgery. I have asked Lennar and the Property Management company's Raul (that Lennar contracted) about the dead shrubs, plants and trees (just as I did about the dog poo and dumpster) nothing has been done. The city was called, not only by me about the poo, but also two other owners about the dumpster and grounds. I have owned since April, I pay $150 a month, apparently to maintain a very small pool and nothing ...

Lennar responded:
Hi Alexis, thank you for your positive feedback about Todd and James. We are happy to hear that they have been so helpful. Please feel free to contact us at corporatecustomercare@lennar.com with any outstanding items or problems with your community, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Suggest you avoid the “disappointments”!

  • Georgianne Elizabeth O.
  • Verified HomeBuyer
  • July 05, 2023
  • Surprise, AZ

Once you “close” the sale (i.e. have your money), they seem to forget all about you. We have a growing list of items requiring attention. Upgrades purchased and not delivered. Poor finish work and no craftsman to complete. Sinks that don’t hold water. Non-parallel walls (shower curtain rod fits at lower level, does NOT fit at higher level). Doorbell mount falling away from the stucco wall. Chipped shower door, discovered at move-in still not replaced (two months later). The list continues…

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Horrible!!

  • Anonymous
  • Verified HomeBuyer
  • January 09, 2022
  • Surprise, AZ

Worst experience, lennar only cares about the sell not the customer. Homes being pushed out in 5-6 months with nothing but issues, hence why they offer such appealing warranties to lure the customers in. I had foundation issues as soon as I closed on the house and I came out of pocket for it and still haven’t gotten reimbursed back for it. Submitting legitimate work orders to get the house fixed and the construction mangers will argue with you instead of fixing the actual issue just so there numbers look good. I would not recommend a lennar home. Look else where plenty of good builders out ...

Lennar responded:
Hello, thanks for your review. We are both sorry and disappointed with the poor experience you received. We want to apologize for how you have been made to feel throughout your interactions with the team. If there is anything we can provide some follow-up and assistance with, please contact us directly at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Defective lights, 2 missed appointments & an untethered toilet after 90 days in our new home

  • Gisela C.
  • Verified HomeBuyer
  • April 08, 2020
  • Maricopa, AZ

Your survey arrived a little before ‪4:30‬ this morning, and shortly AFTER the Lennar contracted cement crew working on the lots behind our house. They were here ‪at 4:20 am‬. I know these are extraordinary times we are living in, however, I don’t believe those circumstances warrant a pre-dawn work site start with loud equipment and lights shining into our home. Nor does it excuse the complete lack of follow-up communication from Lennar regarding our ongoing defective lighting, untethered toilet, & two missed appointments to correct our warranty issues. Unless of course this survey is ...

Lennar responded:
Hi Gisela, thank you for your feedback about your new home and overall experience. We are sorry about these difficulties you have faced. Please email us at corporatecustomercare@lennar.com with any outstanding items needing attention, so we can research and follow-up for you. – Lennar Customer Care

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1