Lennar Reviews in Tucson, AZ

Some parts of home buying are frustrating (to be expected) but the whole experience felt extremely rushed and day of signing they were still working on things that needed to be fixed in the home. Why rush signing if things aren’t ready. Waiting a few days doesn’t hurt. Also now that we’re in the home getting in contact with anyone is almost impossible or you get a response weeks later. Overall we’re happy we’re in a home

We had an initial great experience with Lennar sales, however Lennar title was very difficult to work with upon closing. We were told we were to close on a Friday, however Lennar title did not see our money transfer from the sale of our previous home that was sent early in the day Friday until very late in the day and due to that we were unable to close. When we tried to contact them Friday afternoon for clarification there was no response or anyone we could speak with. Due to this my family had nowhere to go for a weekend and had to find somewhere to stay along with paying extra for a U-haul to hold our belongings as we had already closed on our previous home. We were told we would be able to close early that Monday morning, however, we had to sign new paperwork. We received the paperwork at 8am Monday morning but still had heard nothing about being able to get into our home by 12:00. We continued to try to call Lennar title to find out why and were met with no response. We ended up having to call the initial phone number on their website and indicate we were interested in buying a new home in order to speak with anyone. We did not get our official closing papers and keys until 2 pm that day which was 3 days after we were supposed to initially close. I can’t say we would ever use Lennar for another home purchase due to the difficulty we experienced with Lennar title. ... More

It is important to get everything in writing even when someone acknowledges your request. There was a lack of follow through in my buying experience that ended up costing me additional out of pocket monies due to my sales representative not following through with a selection he had requested from me and for which I gave him an answer for.

The main issue was after moving in and finding all kinds of not quite finished things, places where there’s messed up paint(or none at all), damaged ceiling, wall, doors etc. Things not being square is also an issue. I spent nearly 1/2 the price of this home with KB and had a MUCH nicer end product, especially for the price. The market sucks for buyers and these builders are raking it in with a smile on their face.

The buying experience went smoothly. The problems occur after purchase if something needs attention. I would give them a zero but they did contact me to blow me off.

Lennar moved up our completion date by a month but forgot to notify us until we followed up to ask them. When we arrived for the walk-through, we were stunned and dismayed by the amount of work that was not yet done or done incorrectly. They installed the wrong granite countertops and then ripped up our counters to replace them. They pressured us to close on time but didn't deliver our dishwasher until a week after closing. The construction manager actually installed a used model to trick us into closing on time, then lied to us and told us the supplier had sent the wrong model by mistake. As soon we closed, he removed the bogus dishwasher and left pipes disconnected under the sink so that water spilled all over. The quality of workmanship overall was very disappointing for a new home, and the materials were also cheap and shoddy despite the fact that we paid for upgrades throughout. ... More

My neighbor and I who have moved in Nov 2019 are having termite and drainage issues. Very Responsive in the first 90 days. Communication and responsiveness after the 90 days is poor.

Very displeased with situations on our home after closing . It was promised that if we had issues after moving in we would not be put aside . We have been . Very Disheartening

Would not hold property for buyer without non-refundable $16,000.00 down payment. Misleading expectations for completion date and reasons for delays. Lowering exact model price by $20,000.00 after 6 months delay for closing escrow allowing NO-DELAY move in for new buyers.

The majority of the items we found on our walk through were not taken care of. One of the biggest problems was the block wall was left incomplete. The first 4 or 5 blocks and the very last block were installed and about 30 in between were missing. They fed us a few lies about why it wasn't finished but we were told they were not going to complete it and could just forfeit our $5,000 deposit and not take possession. We had to pay for it to be completed out of our own pocket. During walk through we found a floor tile with a chip that they promised to replace. When we came back for closing, we were amazed that we couldn't find the tile that needed replaced. We thought they did a great job of replacing it until the next day when the piece of silicone that they used to patch it fell out. A lot of other concerns have come up since we moved in so we will see how customer service goes from here. ... More

We actually had a nice smooth transaction with the Lennar Lenders and everything was going great up until we closed. The day of closing we noticed that water from the master bath shower would leak out the front from where you enter into the shower. Our Construction manager who did the walkthrough with us made a note of this and shared a text with us who he made to someone to help us out. We were told we would need to go through the warranty department now. So we filed a complaint and the response back from the woman that helped us is that there was no problem and that Lennar was not going to fix it. We were flabbergasted that they said it was meant to be when we had a considerable leak out the shower. After she told us they would not help, I then produced the text message that the CM had sent a copy to me stating this was a problem. She then said that she would help to try and fix it. They started to give us the run around about scheduling someone to come fix it. 1 month went by and we still couldn't use our brand new shower that we paid for. My wife and I finally had enough and filed a complaint with the ROC. I told the Lennar contact that we filed the complaint and within 30 minutes she had us on the schedule for a tile person to come fix our problem. The tile guy finally came out and basically told us they were told to just do a minor fix and that it would not solve the problem in the long run. The tile guy said they were just doing what they were told but even they admitted their fix would not solve our problem. Lennar won - we gave up and realized they would never fix our bathroom. We are now paying a tile person to fix Lennars fuckup! I dont think we would ever buy another house from them ever again! ... More

I bought 3 homes myself and helped lennar sell 2 more gomes with zero recognition or appreciation from Lennar. Additionally quality of Lennar has deteriorated drastically its a shame and no response on fixing the issues I am definitely not coming back infact will pass on this feedback to my investors friends and group

Don’t trust when they tell they will fix things ,it was not done during the first walk, nor the second, and it took three months and a half to be able to move in! Horrible frustrating experience