Lennar Reviews in Tucson, AZ

The majority of the items we found on our walk through were not taken care of. One of the biggest problems was the block wall was left incomplete. The first 4 or 5 blocks and the very last block were installed and about 30 in between were missing. They fed us a few lies about why it wasn't finished but we were told they were not going to complete it and could just forfeit our $5,000 deposit and not take possession. We had to pay for it to be completed out of our own pocket. During walk through we found a floor tile with a chip that they promised to replace. When we came back for closing, we were amazed that we couldn't find the tile that needed replaced. We thought they did a great job of replacing it until the next day when the piece of silicone that they used to patch it fell out. A lot of other concerns have come up since we moved in so we will see how customer service goes from here. ... More

We actually had a nice smooth transaction with the Lennar Lenders and everything was going great up until we closed. The day of closing we noticed that water from the master bath shower would leak out the front from where you enter into the shower. Our Construction manager who did the walkthrough with us made a note of this and shared a text with us who he made to someone to help us out. We were told we would need to go through the warranty department now. So we filed a complaint and the response back from the woman that helped us is that there was no problem and that Lennar was not going to fix it. We were flabbergasted that they said it was meant to be when we had a considerable leak out the shower. After she told us they would not help, I then produced the text message that the CM had sent a copy to me stating this was a problem. She then said that she would help to try and fix it. They started to give us the run around about scheduling someone to come fix it. 1 month went by and we still couldn't use our brand new shower that we paid for. My wife and I finally had enough and filed a complaint with the ROC. I told the Lennar contact that we filed the complaint and within 30 minutes she had us on the schedule for a tile person to come fix our problem. The tile guy finally came out and basically told us they were told to just do a minor fix and that it would not solve the problem in the long run. The tile guy said they were just doing what they were told but even they admitted their fix would not solve our problem. Lennar won - we gave up and realized they would never fix our bathroom. We are now paying a tile person to fix Lennars fuckup! I dont think we would ever buy another house from them ever again! ... More

Don’t trust when they tell they will fix things ,it was not done during the first walk, nor the second, and it took three months and a half to be able to move in! Horrible frustrating experience