Lennar Reviews in Fresno, CA

They buying process was fine. The sales department is not terribly responsive once you agree to buy. Lso dont feel they were transparent about some issues with neighborhood. After some time we were directed to someone who was responsive. Quality if materials is average at best. I still can't believe they do not include gutters on the house. Overall hiusebis fine and they have been super responsive to maintenance tickets.

There is no clear communication on who should we reach out to in case of any support required. Also, I was disappointed that support takes a long time to respond to any help.

Good

On the building end of things, most things were fine. Construction was great to work and incredibly helpful. Of it weren’t for the helpfulness and caring of the construction team, I don’t know what we would have done. The same goes for the loan department. They were always there to answer questions and provide guidance. However, the sales team was far from the quality I expected. From day one, we were not treated kindly. Concerns and questions, if answered, were short and dismissive. When farther along in the process, an incredible lack of communication made the closing process beyond frustrating and overwhelming. At one point, I was called about flooring and treated rudely because they(sales office) had an oversight and wanted me to rush in picking flooring. I was belittled and was even given wrong information about my contract. So much so, I had to get my copy and direct the sales team to the page so I could verify the flooring purchase. In the last two weeks of the sale, there managed to be so little communication that I was out a refrigerator and a washer and dryer. The communications with the sales team at that point were inexcusable. I was finally able to contact upper management where things were handled with more tact. You would think that a sales team would be more communicative, helpful, and understanding as buying a home(let alone a new build) is not something people do every single day. It would have been nice to be treated with more care and appreciation from the sales team. Outside of that, we are loving our home and the care from the construction team we continue to receive! The low stars in no way reflect the construction team or loan team-just the sales team. ... More

Title team is not cooperative at all, i understand they are busy but it leaves bad taste to customer. Communication is very limited and no response to email and messages on portal.

I had a better experience with outside buys than with Lennar. I felt it was fine but wasn't great. I had higher expectations. I feel floor plan could have been better designed. They give zero options to modify anything. I feel their quality of features has decreased. They downgraded the materials they used in our neighborhood after few homes. They didn't include fridge anymore either. Also response time wasn't great for certain aspects of their mortgage and closing communication. Outside lenders, I had previously used had great communication and availability. I used lennar due to the closing incentives only. ... More

Feel like we were forced to have solar. With no options

When I first reached out to Lennar, I was really excited about buying a Lennar home. Come to find out the whole buying process involved poor customer service with all communication by text or email and long waits for your questions and concerns to be answered. You will get phone calls when they need something but do not expect lennar to pick up your calls. The mortgage people sucks and will not communicate in a timely manner. We love the floor plan but most of the things in the home are standard and is what you see in the model home. You get what you pay for. The overall walk through was fine since touch up was completed prior to move in. The best experience so far is the customer service from Elijah. He helps with all the issues after move in to ensure the issues submitted are taken care of during the one year warranty. ... More

My wife and i have had someone out to fix cabinets twice now. The first time the cabinet guy said that the quality of your cabinets was poor and the issue we were having was going to be a continuing thing. (Front face falling off). He fixed them but failed to do it correctly. So 2 weeks later we had another work request. This time before the job was even complete Elijah starts telling my wife that they will not be out to fix them again and there is nothing they will do anymore. Then the repair man discovered that they were not built right to begin with and he has supposedly fixed it now. But i dont appreciate being told that you guys will not fix something again especially since we have a 1 year warranty and it was your builders who screwed up to begin with ... More

OVERALL GOOD. COMMUNITY FEE DOESN'T MAKE ANY SENSE. I MOVED 2 MONTHS AGO. PARK IS NOT EVEN STARTED YET AND I AM PAYING COMUNITY FEE SINCE i MOVED IN ADVANCE FOR 6 MONTHS.

We had to wait over a year for home after promise date. COVID was to blame and supply issues more than builder. Poor craftsmanship overall. Needs more quality control.

Not the best homebuying experience. Sales office was on the ball in getting answers and were enjoyable to work with. Quality of construction and finish work is mediocre at best. Mixing of finishes on plumbing and lighting fixtures and cabinet hardware was astounding. No apparent effort to coordinate!

be patient with the process

There have been multiple issues with the home that have needed repair or to be addressed. Prior to closing customer care was very responsive. Since closing the responsiveness has gone significantly downhill. Also that I continue to find issues related to the quality of the craftsmanship of the home that demonstrate sloppiness in the building has been concerning. The insulation for noise and weather is great. The community is well taken care of.

First I would like to say that Tish was very helpful! We were scheduled to close escrow on Thursday 5/02/24. That has been our scheduled closing date for almost two months. Well that didn't happen. We didn't close escrow yesterday and we did not get and do not have access to our house as of this morning Friday 5/03. I had a lot of things scheduled for our house this morning that I had to scramble to reschedule. We signed all of our loan documents on Tuesday 5/01 and Lennar Title received our closing funds on Tuesday 5/01 as well. My wife and I are pretty easy going people and we both are very understanding that things happen. The main issue here was the major lack of communication during this entire process, especially over the last few days as we are getting ready to close escrow. This is our first house that we are purchasing and were expecting a much more pleasant experience. The lack of communication has been an issue during the entire process dating all the way back to when I first inquired about the home. We were just sitting around waiting to receive a call, text, or email giving us instructions on how to enter our new home because it is now officially ours. Had I not reached out to anyone I would have had no idea what was going on and that we were not going to be given access to our new home yesterday. I was also given false information. I sent a email at 9am on our closing date to get an idea on when we will be given access to our new house and I was told that everything was sent over to the County recorder and once you guys received confirmation from the county we will be given access to our new home. We continued to follow up yesterday via email and were told they were still waiting on confirmation from the county. At 4:45pm I called Lennar Title and was told that nothing was ever sent to the county because they have not received the final sign off from the builder. So I didn't find out that we were not going to get access to our new home until 4:45pm on the day that we supposed to close escrow and I wouldn't have even found out unless I picked up the phone and called! I never received a call from anyone at least giving me a heads up stating that they were still waiting to receive the final sign off from the builder. I didn't know what or who to believe anymore. I just feel like there was a lot of finger pointing during this entire process and no one is willing to take any accountability. I can go on and on but I am not going to. ... More

Fast process but quality of home is not worth the price. Sales person was informative but lenner lender was difficult to reach at times so that made it frustrating.

We were promised the house would be cleaned before moving in. On the date of moving in, the house was dirty with dirt and debris all over the inside and outside of the house. When mentioned to the team, they just brushed it off. This was extremely unprofessional. I would like to recognize Rachel Klippenstein, she has always been helpful throughout the purchasing process.

Loan officer wasn’t as thorough as I would have liked with answering questions and explaining things. I feel like it was assumed I knew and understood things as they were stated. The construction workers were gross. They left trash in the kitchen island after the quartz countertop had been installed. Beer cans were in cabinets when I went to look at the house prior to closing. Construction workers should be more professional and not drinking on the job especially when it comes to crafting the largest expense of most people’s lives.

My biggest gripe so far is the quality of the paint and surface finishes both inside and out. The interior paint is a powder or chalk type paint, which CANNOT be cleaned. If your kids touch the walls, prepare to repaint. The drywall texturing was cheaply done and has many flaws and clumps in the material, which chip and flake off. I will say that Lennar was honest about this and warned me that they really do slap it together and cut costs on paint and finish. While i dont dispute the overall value and service, i would respect them more if they used better paint in a family home.

Buying with Lennar was a pretty straight straightforward and easy process to go through. There are multiple people that walk you through the home buying experience if it is your first time. Waiting for the house to be built is probably the most exciting part. The only slight problems I’ve had with the house are cosmetic things such as the baseboards not being all the way flush to the ground, which I was explained that the foundation isn’t always going to be 100% flat, a lot of loose doorknobs, sliding glass door frame not being installed correctly, doors being slight slanted instead of flush with the door frame, snd several paint discrepancies. The doors are a little bit cheaper quality due to them being hollow core doors so you can hear a lot of things within the house. The only solid core doors are the door leading to the garage and the front door. It seems like a lot of the little things that I found during my quality control inspection were overlooked during the building process. I understand. My house was built in only three months however, I never thought that should be an excuse for poor quality control and rushed building for the price that I paid for this house. Other than those things I personally love my Lennar home, I would just say pay attention to the little things when inspecting. ... More

Lennar purposly chose to install non outdoor rated posts for the fence, and immediately said that the fence isn't warrantable. Sounds very crooked.

Materials for the home is ok. Purchased a 2 story home and when walking on the second floor, you can hear the steps. Carpet is ok, needs more cushion. Moved in and needed some fixing such as air vent switches in the bathroom kept turning on for no reason, air ducks had major issues with air flow with some room having a lot of air and some having very little like the master bedroom. The dryer plug in the laundry room was broken. The roof had a leak and it’s been 3 weeks and it’s still not fixed. Issues between Lennar and the solar company. They are still trying to fix it. Had to get an electrician to come fix it. Still finding issues with the house here and there. When purchasing the home, there were some issues with communications and was going to be charged for a solar battery of $10k which we were not going to get the battery. If we didnt question about the battery, we would’ve been charge the $10k on the purchase price. ... More

Was promised a luxury home and Lennar fell short. Website claims all homes come with certain amenities that they didn’t provide, no Ring, no rain gutters, sloppy craftsmanship, paint still on floors even after blue tape walk.

The process itself was not as smooth as I would have hoped for. There were a lot of small mistakes made that made the overall experience challenging. I had to learn to move forward and make the best of things. Overall, I am happy with my new home now and the services now have been handled appropriately and in a timely manner.

Poor craftsmanship for the money