Lennar Reviews in Fresno, CA

Lennar, without my authorization, utilized a broker and Dilos Insurance, resulting in a $3,000 annual insurance premium. This fee was not disclosed until the contract signing with the notary, where I felt pressured to proceed. Immediately after acquiring the property, I secured alternate insurance for $850 per year. The subsequent reimbursement process from Dilos Insurance proved problematic. Dilos communicates solely with brokers, and Lennar offered no assistance. Critically, Lennar failed to take responsibility for this unauthorized and unprofessional practice of obtaining insurance using my personal information without my consent. Ultimately, it took four months to recover the $3,000. ... More

AC thermostat older model no wifi enable no sync need to control manualy each one. No towel hangers in bath. Kitchen counter tops poor quality and thicker than regular size sharp edges. Selling solar but if ask any questions about it your guys reply talk to solar company? Overall quality is poorer than previously built lennar homes. Your mortgage finance team has no time to talk with customer.2 days 3 different decisions for loan aproval..

Whenever there were questions or needs nobody was there to help. Concierge was useless. Lender left without saying anything before closing. Builders didn't even get permit for solar until after 30 days at closing. Francisco has been the only helpful person

They will take a long time to replace items on the list when you closed. No ETA on when it will get done. Move in since the end of Nov 2021 and had issue with refrigerator which is still not working since day one. They will not replace and will tell you to deal directly with the manufacture (Frigidaire) Please don’t buy anything with Frigidaire they’re horrible to deal with, and will not replace anything even though it’s brand new. I would not recommend buying with Lennar. No follow up to resolve the issue and the details are so so…

We own a Lennar home in Las Vegas that is well built, with quality materials and great attention to detail. We have been so sad to see that what we expected here was not what we got. It appears that the company saved a few bucks on the bathtub, the carpet, the trim and countless details. I spent a lot of money to have the garage textured and painted... something I expected from Lennar since my Vegas house had that. We love the porcelain tub at our house there and hate the cheap fiberglass one we got here with structural cracks in it. The fit and finish is so cheap we will have to be replacing many items soon. When half of our electricity went out, including our refrigerator, on a Friday night, we were unable to reach anyone to help. Our "customer service" rep keeps his voicemail full so that I was unable to even leave a message. The "emergency line" referred me to a phone number that was only monitored Monday through Friday during the day. I had to call in an outside contractor to get the solar system reset and get the power back on the next day. This will be our last Lennar purchase and we will let everyone know what a horrible experience we have had. ... More

The Pinnacle Plans were great but Lennar’s customer service, quality of work, and choices of contractors and materials used needs improvement. Everything was delayed, shuffled, and rushed to their benefit and not the customers. As a big company, they lack connections, customer service, personal touch and failed to please the customers when there are problems. I'm disappointed and the price I paid is not worth the Pinnacle series. I'm a third-time homeowner and from my experienced and in comparison other companies go above and beyond to please their valued customers. Think twice when you purchased a Lennar. You may be stressed out the whole process and it's supposed to be a joyful event. ... More

gave us a home that they did not even clean. at least when you buy a car they wash it for you but buy a lennar home and they dont; bother cleaning up dust and debris. literally had to take leaf blower to clean dirt out of garage. paint on door knobs, ghost doors, gaps in grout all over. missing flashing on roof, no gutters, cracke cement. paint spray on front porch cement. the list goes not...

I think the upper management gets it, but I don't think the trades are being overseen for the quality of their work enough.

The two areas i find poor is the height of the microwave. It is so high to be unusable. The master shower is beautiful but poor design. It has subway tile on floor which is slick. I almost fell. I love my home. Great floorplan.

Extremely bad experience. Would not recommend their preferred lender. If you have a lender, use your lender.

This is my third lennar home. I have referred many friends and family to this builder and will never again and will never purchase from lennar again. The sales department doesn’t care about customers and just cares about numbers. I will say the team that actually addresses issues after your purchase with repairs to your home have been pleasant and responsive. Workmanship and features included have definitely scaled way down since our last lennar purchase in 2016. Home lots are so so so small and simple expected features (as simple as guest bedrooms not having brackets to mount a ceiling fan, or exhaust fans in water closets, etc.. I could go on) just disappointed in the company as a whole. ... More

Very hard to contact and meet in person. Barely answers phone calls. Very rigid on adding buyers realtor if the buyer already has home tour of model homes.Bad experience

My family experience was horrible. Your staff needs better realtors. Don't ask me this again.

We had flooring issues and although I appreciate Lennar taking care of the issue our baseboards and walls were destroyed in the process. We were told painters cannot be scheduled until January and the damage is beyond what paint can fix. We had to do a key release for a week while the work was being done which is fine but the workers used our spare restroom and soiled our bath mats past being able to be cleaned and left urine stains on our toilet. The home was turned back over to us filthy. Lennar then had cleaners come the following morning after we requested and they cleansed the bathroom however the floor was still filthy. We have before and after photos for proof. We were extremely disappointed at the lack of professionalism and oversight on these issues. Our baseboards are a mess, holes everywhere and they do not even line up. ... More

Did not receive mail keys until 2 months after closing. Customer service was horrible. Lazy individuals were responsible for the customer service aspect of this process

Disappointed. We have had Major issues and construction fixes. And appointments missed

My experience with Lennar was extremely horrible and made my first time home buying process a nightmare. For several years, I knew I wanted a Lennar home based on the reputation and quality of the homes. When a Lennar community was planned in the exact area I’ve wanted, I knew it was a great opportunity for myself so I made sure to be prepared once the homes became available, which I was and began the process right away the end of Feb. 2021. I was originally told my home would be ready by the end of July and from there the nightmare began, it was delay after delay. In these unprecedented times with Covid, delays were understandable, but 7 whole months? I was given many different reasons and believed the next delay was the final one, but it wasn’t. I feel Lennar was absolutely inconsiderate and thought/believed that they could just find another buyer if I decided to pull out of the purchase. During all my delays, I had multiple family and friends also purchasing new homes from different builders that started their process after mine and somehow moved in their homes months before me. I understand there were different situations, but a 7 month delay is not acceptable. The plan for myself was to upgrade to a bigger Lennar home in a few years, but after this experience I will definitely be purchasing from a different builder and will strongly encourage family and friends to use other builders as well and not to consider Lennar. ... More

Signing in July for a house that would be ready in November, that would then be delayed month by month until May. How can you think you can finish a house in 4 months if it’s going to take you 10? But when it’s finally done, we were given zero flexibility in closing day. We had to be flexible for all this time and Lennar gave us nothing at all, even threatened us with a 500$ per day fine! Communication during construction and even sales was very poor and even now past closing is minimal. If Lennar is the last builder on earth, I’ll buy existing homes..

If I had known what the home buying experience was going to be like with Lennar I would not have purchased a home with them.

Bad buying experience with Lennar

There is a lack of customer service and care. Will not buy again myself or recommend to anyone else.

Bad overall attitude from all construction team. Very rude and intimidating at times I felt I was about to get into a physical fight with this construction and Lennar customer service team. They were very dishonest. This is my second Lennar home and did not even compare to the great experience I received the first time.

There are more than 150 blue tape markers covering everything from numerous uneven floor tiles, gaping at every door frame and baseboard joint, broken window frames, window panes without gas revealing moisture, roof has more than a dozen non-matching tiles replaced before possession, two very visible and disturbing depressions in the roof giving a wave-like image to the tiles, concrete and stucco splashed over window & door frames, the home was not properly cleaned following construction, entry door step plates are dented, scratched and appear to be borrowed from a warehouse, exterior paint has dried to three different shades of the original color, all eaves lack a much needed second coat of paint (easily seen by a casual observer . . . where was the painter?). The refrigerator was severely scratched, apparently at delivery, but was not noted by Lennar and Frigidaire refuses to be responsible, interior paint is so poorly done as to require a complete re-do. Nothing is properly cut-in. Over-spray, poorly cut at wall-baseboards, scratches on the ceiling, missing vent cover in master water closet. Workmen with dirty hands leaving hand-prints, yes, the entire hand, on the attic access panel. The entry door was painted in a rush and none of is clear with over-spray on the window panes, scratches and no painting below the bottom trim panel. Cabinets are poorly aligned & the self-closing function is 50-50. The AC condenser held up the close until one was located at a model an moved to my home - the vents on the unit are bent in numerous locations. Incredibly the list goes on . . . Lennar's customer service reps are stand-up folks but the people who actually built and supervised the construction of this house failed. ... More

I am very scared about the stability of my new home. Poor quality of wood and other materials 1. Foundation concrete is not strong due to lack of steel structure please visit Wilson houses for reference how they use steel structure in the Foundation 2. No structural supervision by manager. It is your luck how they build 3. No use of 5×3 or 6x4 wood for top of windows and all attached 2x3 Poor quality wood 4. I am very disappointed with quality 5. They need to improve quality and supervision of engineers 6. Need proper quality check for construction

Compared to other home builders, Lennar falls short. Lennar's saying "Everything is Included" should be changed to "Nothing is Included." You want to customize Ethernet Cables in the house? NOPE. Rain Gutters? NOPE. In fact, all the stuff that IS included is the standard stuff you get for free, except it's probably the lowest quality materials/products available. The "quartz" type material used for the countertops is a nightmare to clean. If you spill anything on it, it will absorb it and stain as if it was permanent marker. Why Lennar used this material is beyond me. The cement in the garage is full of cracks and dents. We had huge gaps on the sides of the garage door. These gaps were large enough for small rodents to pass through. After we pointed it out to them, they patched it up, but not after leaving cement splashes all over the drywall. When you purchase a new car, you expect it to be cleaned and washed. This was not the case with Lennar. Our first day there, we had to mop the tile floors TWICE. The floor was full of dirt and dust. It was as if the builders had just finished the house and left. Upstairs, we found white drywall shavings all over the carpet. We even found several nails in the carpet! Imagine if our kids stepped on it!! All over the tile floors, there were white paint drips everywhere. All of this was addressed during our walkthrough. The Lennar rep said that our house will not be this dirty and they will have a clean up crew clean the house prior to move in. NOPE! Did not happen. Two rooms are hotter in temperature compared to the rest of the house. Lennar rep said that this is normal. They also said the 4 inch gap in the garage door was normal too. For airflow, they said. The solar panels and battery is included whether you want it or not. Again, they went with a lowest bidder company with horrible customer service and reviews. Trying to activate the panels and battery is a nightmare. 15 panels and 1 Tesla Battery for $40,000. Rip off! One of the Vents in the bathroom was producing a humming noise. It turned out it was installed incorrectly. One of the LED lights in the bathroom stopped working. I had to replace it. I am not confident that this house was built with quality in mind. I can only imagine how the piping, electrical work, stuff behind the drywall was done. ... More