
Lennar Reviews in Fresno, CA
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What Fresno Homeowners Have to Say About Lennar.
Read all 180 verified reviews from homeowners that built a new home with Lennar in the Fresno area. Fresno homeowners have rated Lennar an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Fresno Area
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Customer Reviews
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- Erik B.
- Verified HomeBuyer
- September 11, 2024
- Clovis, CA
Whenever there were questions or needs nobody was there to help. Concierge was useless. Lender left without saying anything before closing. Builders didn't even get permit for solar until after 30 days at closing. Francisco has been the only helpful person
Lennar responded:
Good afternoon Erik, Thank you for sharing your feedback. We appreciate your kind words about Francisco and are sorry to hear that you felt there was no one available to help with your questions. We hope that moving forward, you can enjoy your home and we can earn back your trust by providing a great Homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer ...
Total Score 2
Quality 4
Trustworthiness 1
Value 3
Responsiveness 1
Unresponsive on issues
- Sommauna X.
- Verified HomeBuyer
- January 21, 2022
- Madera, CA
They will take a long time to replace items on the list when you closed. No ETA on when it will get done. Move in since the end of Nov 2021 and had issue with refrigerator which is still not working since day one. They will not replace and will tell you to deal directly with the manufacture (Frigidaire) Please don’t buy anything with Frigidaire they’re horrible to deal with, and will not replace anything even though it’s brand new. I would not recommend buying with Lennar. No follow up to resolve the issue and the details are so so…
Lennar responded:
Hi Sommauna, thank you for this review. We want to apologize for the poor communication and updates you have received on outstanding items. If there is anything we can do to help going forward, please send us a note at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 3
Value 3
Responsiveness 1
Pinnacle that failed to peak
- Danny N.
- Verified HomeBuyer
- February 01, 2022
- Clovis, CA
The Pinnacle Plans were great but Lennar’s customer service, quality of work, and choices of contractors and materials used needs improvement. Everything was delayed, shuffled, and rushed to their benefit and not the customers. As a big company, they lack connections, customer service, personal touch and failed to please the customers when there are problems. I'm disappointed and the price I paid is not worth the Pinnacle series. I'm a third-time homeowner and from my experienced and in comparison other companies go above and beyond to please their valued customers. Think twice when you ...
Lennar responded:
Hi Danny, thank you for sharing this review. We want to apologize for the frustrations you have described due to the poor service and communication provided during your new home purchase. Please let us know if there are any items that need further attention. Our team can be contacted directly at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
delayed clsoing, poor wormanship, either lazy or not being supervised and hoping no one notices
- AMRIT KAUR BOPARAI, TRUSTEE OF THE A.
- Verified HomeBuyer
- January 11, 2025
- Clovis, CA
gave us a home that they did not even clean. at least when you buy a car they wash it for you but buy a lennar home and they dont; bother cleaning up dust and debris. literally had to take leaf blower to clean dirt out of garage. paint on door knobs, ghost doors, gaps in grout all over. missing flashing on roof, no gutters, cracke cement. paint spray on front porch cement. the list goes not...
Lennar responded:
Good afternoon Amrit, we appreciate you taking the time to share your feedback on your recent Lennar home purchase. We sincerely apologize for the experience you've had. We really appreciate your feedback and would like to help you with outstanding warranty items. Please email a detailed list of the remaining issues to CorporateCustomerCare@Lennar.com referencing this review. This will allow us to follow up with the appropriate team who can work diligently to get everything addressed. Sincerely, Lennar Corporate Customer Care
Total Score 2
Quality 1
Trustworthiness 3
Value 1
Responsiveness 2
Lennar - I think the upper management gets it, but I don't think the trades
- Anonymous
- Verified HomeBuyer
- February 20, 2022
- Clovis, CA
I think the upper management gets it, but I don't think the trades are being overseen for the quality of their work enough.
Lennar responded:
Hi, thank you for sharing this review. We appreciate the feedback provided. Please let us know if you ever need assistance. Our team can be contacted directly at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Value 1
Responsiveness 2
Good house for the value
- Claudia J.
- Verified HomeBuyer
- September 24, 2019
- Clovis, CA
The two areas i find poor is the height of the microwave. It is so high to be unusable. The master shower is beautiful but poor design. It has subway tile on floor which is slick. I almost fell. I love my home. Great floorplan.
Lennar responded:
Hi Claudia, we appreciate you taking the time to share your comments. Please email any items you would like addressed to corporatecustomercare@lennar.com and we will follow up for you. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Preferred Lender
- Melody M.
- Verified HomeBuyer
- March 19, 2024
- Fresno, CA
Extremely bad experience. Would not recommend their preferred lender. If you have a lender, use your lender.
Lennar responded:
Hi Melody, we apologize for the bad experience you went through. -Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 2
Value 4
Responsiveness 5
Disappointed in customer service for sales
- Anonymous
- Verified HomeBuyer
- August 10, 2024
- Clovis, CA
This is my third lennar home. I have referred many friends and family to this builder and will never again and will never purchase from lennar again. The sales department doesn’t care about customers and just cares about numbers. I will say the team that actually addresses issues after your purchase with repairs to your home have been pleasant and responsive. Workmanship and features included have definitely scaled way down since our last lennar purchase in 2016. Home lots are so so so small and simple expected features (as simple as guest bedrooms not having brackets to mount a ceiling fan, ...
Lennar responded:
We are sorry to hear about the unresponsiveness of the sales department and the issues you have encountered with the workmanship and features of your home. We apologize for not meeting your expectations, especially as a loyal customer who has referred many friends and family to ...
Total Score 1
Quality 2
Trustworthiness 2
Value 3
Responsiveness 4
Below average
- Khushwinder S.
- Verified HomeBuyer
- August 01, 2024
- Fresno, CA
Very hard to contact and meet in person. Barely answers phone calls. Very rigid on adding buyers realtor if the buyer already has home tour of model homes.Bad experience
Lennar responded:
Good afternoon Khushwinder, we appreciate you taking the time to share your feedback and are very sorry to hear it was hard to contact and meet in person. We hope that moving forward you enjoy your new home. If you have any questions or warrantable issues, please do not hesitate to submit a warranty/service request online through your Lennar Account. This ensures your request is documented and prioritized for a quick resolution.
Total Score 1
Quality 2
Trustworthiness 2
Value 2
Responsiveness 4
Nothing
- Mark M.
- Verified HomeBuyer
- November 08, 2021
- Fresno, CA
My family experience was horrible. Your staff needs better realtors. Don't ask me this again.
Lennar responded:
Hi Mark, thank you for this review. We would like to apologize for the poor experienced you have expressed with your new home. If there is ever anything we can do to help, please do not hesitate to contact us directly at corporatecustomecare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 4
Lennar - We had flooring issues and although I appreciate Lennar taking
- Vanessa B.
- Verified HomeBuyer
- September 28, 2021
- Madera, CA
We had flooring issues and although I appreciate Lennar taking care of the issue our baseboards and walls were destroyed in the process. We were told painters cannot be scheduled until January and the damage is beyond what paint can fix. We had to do a key release for a week while the work was being done which is fine but the workers used our spare restroom and soiled our bath mats past being able to be cleaned and left urine stains on our toilet. The home was turned back over to us filthy. Lennar then had cleaners come the following morning after we requested and they cleansed the bathroom ...
Lennar responded:
Hi Vanessa, thank you for this detailed review. We would like to apologize for the lingering frustrations you faced after getting work completed in your new home. Please send us a note at corporatecustomercare@lennar.com, with any details you can provide and we will follow-up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 3
Value 3
Responsiveness 2
Horrible customer service from office management
- Nickolas D.
- Verified HomeBuyer
- August 11, 2023
- Fresno, CA
Did not receive mail keys until 2 months after closing. Customer service was horrible. Lazy individuals were responsible for the customer service aspect of this process
Lennar responded:
Good afternoon Nickolas, thank you for posting this review. We are sorry to hear you felt Customer service was horrible. If there are any outstanding items and you would like to share details of your concerns with us, please do not hesitate to contact us at LennarCares@Lennar.com, We will follow up with you once we have received your information and have determined the appropriate team to handle your request. - Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Disappointed
- Justin F.
- Verified HomeBuyer
- June 26, 2019
- Fresno, CA
Disappointed. We have had Major issues and construction fixes. And appointments missed
Lennar responded:
Hi Justin, we appreciate your feedback and are sorry to hear about the issues you experienced, as well as the missed appointments. Please send a message with any outstanding items to corporatecustomercare@lennar.com and we will review and follow-up for you. – Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 4
Responsiveness 2
Lennar - My experience with Lennar was extremely horrible and made my
- Raul C.
- Verified HomeBuyer
- April 12, 2022
- Fresno, CA
My experience with Lennar was extremely horrible and made my first time home buying process a nightmare. For several years, I knew I wanted a Lennar home based on the reputation and quality of the homes. When a Lennar community was planned in the exact area I’ve wanted, I knew it was a great opportunity for myself so I made sure to be prepared once the homes became available, which I was and began the process right away the end of Feb. 2021. I was originally told my home would be ready by the end of July and from there the nightmare began, it was delay after delay. In these unprecedented ...
Lennar responded:
Hi Raul, thank you for this detailed review. We want to apologize for the issues you faced with delays, especially the inconvenience this must have created for your family. We would like to help with any issues you may face going forward. If there is anything we can do to help, please send us an email at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care
Total Score 1
Quality 4
Trustworthiness 1
Value 1
Responsiveness 1
One way street
- Wout S.
- Verified HomeBuyer
- June 28, 2022
- Fresno, CA
Signing in July for a house that would be ready in November, that would then be delayed month by month until May. How can you think you can finish a house in 4 months if it’s going to take you 10? But when it’s finally done, we were given zero flexibility in closing day. We had to be flexible for all this time and Lennar gave us nothing at all, even threatened us with a 500$ per day fine! Communication during construction and even sales was very poor and even now past closing is minimal. If Lennar is the last builder on earth, I’ll buy existing homes..
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Not a single deadline was met.
- Derek S.
- Verified HomeBuyer
- January 12, 2022
- Friant, CA
If I had known what the home buying experience was going to be like with Lennar I would not have purchased a home with them.
Lennar responded:
Hi Derek, thank you for this review. We are sorry to hear about the numerous delays you experienced and frustrations this must have caused. If you have anything outstanding in which we could assist, please send us a note at at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Owner
- Odalys Angulo S.
- Verified HomeBuyer
- August 25, 2024
- Fresno, CA
Bad buying experience with Lennar
Lennar responded:
We are sorry to hear you had a bad Homebuying experience. We hope to improve your experience with us moving forward. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Poor customer service
- Poonam L.
- Verified HomeBuyer
- January 30, 2024
- Fresno, CA
There is a lack of customer service and care. Will not buy again myself or recommend to anyone else.
Lennar responded:
Hi Poonam, we apologize for the lack of customer care and service that you experienced. If you have anything else you need assistance with, please reach out.
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
This Lennar team sucks
- Gene V.
- Verified HomeBuyer
- November 22, 2023
- Fresno, CA
Bad overall attitude from all construction team. Very rude and intimidating at times I felt I was about to get into a physical fight with this construction and Lennar customer service team. They were very dishonest. This is my second Lennar home and did not even compare to the great experience I received the first time.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
There is nothing about the house that says "NEW"
- Rodney A.
- Verified HomeBuyer
- March 22, 2022
- Clovis, CA
There are more than 150 blue tape markers covering everything from numerous uneven floor tiles, gaping at every door frame and baseboard joint, broken window frames, window panes without gas revealing moisture, roof has more than a dozen non-matching tiles replaced before possession, two very visible and disturbing depressions in the roof giving a wave-like image to the tiles, concrete and stucco splashed over window & door frames, the home was not properly cleaned following construction, entry door step plates are dented, scratched and appear to be borrowed from a warehouse, exterior paint ...
Lennar responded:
Hi Rodney, thank you for sharing your experience with us. We would like to apologize for the comprehensive list of issues you have been forced to deal with in your new home. We appreciate you taking time to point out the service you have received from the customer care team, however we are very disappointed to hear about the state of your home upon closing. If there is anything we can do to help, please send us a message at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 2
Worst experience, poor structural quality
- Anonymous
- Verified HomeBuyer
- December 12, 2024
- Clovis, CA
I am very scared about the stability of my new home. Poor quality of wood and other materials 1. Foundation concrete is not strong due to lack of steel structure please visit Wilson houses for reference how they use steel structure in the Foundation 2. No structural supervision by manager. It is your luck how they build 3. No use of 5×3 or 6x4 wood for top of windows and all attached 2x3 Poor quality wood 4. I am very disappointed with quality 5. They need to improve quality and supervision of engineers 6. Need proper quality check for construction
Lennar responded:
Good afternoon, we're sorry to hear that you're concerned about the stability of your new home. If you'd like us to address this, please send an email with the details of your concern, along with your name and address, to LennarNews@lennar.com referencing this review so that we can direct your feedback to the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely, Lennar Corporate Customer ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Quantity over Quality
- Jimmy L.
- Verified HomeBuyer
- July 13, 2024
- Fresno, CA
Compared to other home builders, Lennar falls short. Lennar's saying "Everything is Included" should be changed to "Nothing is Included." You want to customize Ethernet Cables in the house? NOPE. Rain Gutters? NOPE. In fact, all the stuff that IS included is the standard stuff you get for free, except it's probably the lowest quality materials/products available. The "quartz" type material used for the countertops is a nightmare to clean. If you spill anything on it, it will absorb it and stain as if it was permanent marker. Why Lennar used this material is beyond me. The cement in the ...
Lennar responded:
Thank you for your feedback on resolving recent issues. We apologize for the inconvenience. If there are any outstanding warrantable issues, please submit a warranty request online through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution. Sincerely,
Lennar Corporate Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Everything IS NOT Included
- Alejandro G.
- Verified HomeBuyer
- November 28, 2023
- Fresno, CA
Purchased house expecting to have installed what was advertised on their website as part of "Everything included". I did not get USB outlets, exhaust fan in master WC, or smart thermostat. In addition, building plans show exhaust fans in laundry room and master WC, but were not installed. The fine print says lennar has the right to change everything. So regardless of what it shown on building plans or website, lennar has the right to not install it. Not what I expected from a company that I felt had a good reputation.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Bad Management
- Anonymous
- Verified HomeBuyer
- April 18, 2023
- Fresno, CA
This house is nothing but issues from the beginning. I would never ever ask anyone to buy a home with Lennar again. Just bad communication with everything and cheap product.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Horrible finish work
- Daniel W.
- Verified HomeBuyer
- November 29, 2022
- Clovis, CA
Lennar builds with cheap materials and labor. Their finish work is horrible. Regret being one their townhouses in Clovis.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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